Frost Bank, RICE VILLAGE BRANCH

Name:Frost Bank, RICE VILLAGE BRANCH
Full Service Brick and Mortar Office
Review: 4star3 client reviews
Location:5925 Kirby Dr
Houston, TX 77005

Harris County
View Other Branches
 
Phone:713-388-7600
FDIC Cert:#5510
Established:07/18/2011


The Bank

Name:Frost Bank
Concentration:Commercial Lending Specialization
Established:02/20/1899
FDIC Insurance:01/01/1934
Holden By:CULLEN FROST BANKERS INC
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:203, view all, view on map
Website:www.frostbank.com
Total Assets:$48,914,623,000
Total Deposits:$40,746,370,000
Total Equity Capital:$3,606,640,000
Total Domestic Office Deposits:$40,746,370,000
Net Income:$289,604,000
Quarterly Net Income:$150,327,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:16%
Quarterly Return on Equity:17%
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Client Review

3 client reviews of Frost Bank scored 4 out of 5.

Frost Insurance business arm is inept.
 3star Overall Rating
 2star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 1star Other Services
by HOUTXN, Oct. 25, 2018

We've banked with Frost bank for 8 years and loved them and their service.  Banking was a breeze.  We bought all of our insurance through them, homeowners, flood, umbrella, car - and that is when the trouble started. I don't know that they are intentionally misleading, but they certainly don't service what they sell - and their capability levels are low; definitely a bank trying to do insurance work.  So disappointed in their customer service and capabilities this last round, that we've decided to leave -and take our banking money with us.  Too bad. They should stick to banking and regain their reputation for excellent customer service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Frost Bank, Bellaire Branch at Bellaire, TX
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Nice Branch
 4star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by bankchallenged, Jun. 30, 2012

The Mueller Branch is beautiful, with ample parking spaces, coffee and cookies in the morning, newspapers and computers for the customers. Banking people have been very polite.
There is, however, an ad for another bank in the middle of the Frost bank information at this site.  Is there perhaps a problem with computer security???  On the negative side, it is almost impossible to find a bank person who knows anything about the holding company aspect.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Frost Bank, Mueller Branch at Austin, TX
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by Masonry 2018-01-30 10:32:01
Frost Bank is a wonderful, customer friendly, and always welcoming bank. I have had many beautiful experiences with this location at 1604 and Blanco Road, but this last week will be one of my best. I went in to get a document notarized and was told right away that all personal bankers were busy  with other customers. I completely understood and was about to leave when the Security Guard (can't remember his name but he is a wonderful asset to this location) said he would try to find someone to help me..It was nearly closing time and I knew that it was a bad time to come this close to closing...BUT...he insisted that he would locate a notary for me. I was about to leave and in the parking lot to get in my car....and out runs Misty Thompson....what an angel....she took me back in and apologized for my wait and inconvenience and quickly notarized my document and I was on my way. What an incredible display of customer service from her and the kind security guard....over and above the call of duty. THANKS TO FROST BANK FOR HAVING THESE FOLKS TO TAKE A+ CARE OF OUR CUSTOMER NEEDS...all employees at this location have been wonderful and I thank you for them as well!!!!
Ms Mary Louise Roam
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Ebony, Apr. 07, 2011

There is a humorous commercial with a singer belting out the words, "I love my bank."  Well, I too love my bank.  During and after my divorce I encountered some financial problems and misunderstandings.  The employees at Frost simply could not have been any more helpful - to the point of keeping me supplied with tissues as I cried my eyes out. These people were wonderful and eventually managed to extricate me from several problems.  Even when I just make a deposit or withdrawal, the Frost people are courteous, warm and friendly.  In a world filled with hurry, worry, and pressure, the Frost family has always treated me very well.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Frost Bank, Bandera/1604 Branch at San Antonio, TX
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