U.S. Bank, TULLAHOMA BRANCH

RUDE MANAGER
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Office Environment & Staff
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by Tasha89, Aug. 18, 2015

I DO have an account with this bank and have for around 5 years now. I have always enjoyed banking there until today when I had an alert that my card was deactivated because apparently someone had got my card number and was trying to make purhases, so I called and spoke with the manager "Carolyn" and she was VERY VERY rude! I'm sorry, but I think to have a job at a bank, especially being a manager, you should be a little more friendly to your customers! I also plan to find me a new bank because of this matter.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tullahoma Branch at Tullahoma, TN
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Problem with Western Union service at U.S. Bank Tullahoma, TN
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by kahuna, Dec. 23, 2010

Problem with Western Union service at U.S Bank Branch in Tullahoma, TN
   I do NOT have an account with U.S. Bank or at this branch office.  
     However, I needed to send some money to an individual/business using the Western Union service that is provided by this bank (US Bank #0276).  I wanted to use a credit card to pay for the money transfer which Western Union claims that you can do from most Western Union agents.  I found out that I could not send as much money as I wanted to send and was told the maximum amount was $7,000.  I decided to go ahead and send the maximum allowable amount and put it on my credit card which had an outstanding credit balance much larger than the $7,000 that was going to send.  I even showed them an account printout of my credit card which I had just printed out showing that indeed I had much more than the $7K balance. I also showed them a photo ID (driver's license) and told them my Social Security number.  All seemed to be going well.  However, the teller/clerk then went over and talked to another person and came back and told me that they could not do the transfer because I did not have an account with the U.S. Bank.  I explained that I did not understand why because a Western Union transaction of funds should not have anything to do with whether or not I had an account at that bank or not.  The teller/clerk then went and talked to the manager and both of them came back and informed me that they could not do the Western Union transfer of funds using my credit card because I did not have an account at their bank.  They said that I should go to my bank just down the street and get a cash advance on my credit card and then bring back the cash to them and then they would send the funds via Western Union.  
   I could not believe what I was hearing. I still don't understand why they could not do this Western Union transfer using my credit card just because I did not have an account at their bank.  There was no way that I should have to go get a cash advance on my credit card and then bring it back to them to do a Western Union transfer.  If I got the cash from my bank, I would have just sent a cashier's check using overnight mail or Fedex and saved some money (since I would not have had to pay the Western Union fees).  
     It made me mad, but I didn't say anything.  I just left and I knew that I would never, ever set foot in that bank again.
    Anyway, I then went to my local Kroger's store who also is a Western Union agent.  They cheerfully waited on me and informed me that I could send up to $7,500 using just my credit card.  I filled out the forms, showed my ID, etc. and then swipe my card and instantly was approved.  I was able to send the maximum allowable amount using my credit card to do a Western Union transfer.  
     If a local Kroger's grocery store can do a Western Union transfer using a credit card, why can't a U.S Bank do it???   Guess what?  I don't have a checking or savings account at my Kroger's grocery store and they did the Western Union transfer using my credit card.  
     I am totally disgusted and frustrated at the service that I received at the U.S Bank (#0276).  They will never get any of my business.

* this review was made on U.S. Bank, Tullahoma Branch at Tullahoma, TN
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