U.S. Bank, Tullahoma Branch

Name:U.S. Bank, Tullahoma Branch
Full Service Brick and Mortar Office
Review:620 client reviews
Location:308 North Jackson Street
Tullahoma, TN 37388

Coffee County
 

Phone:931-393-0300
Office Hours:Mon: 8:30 am to 4:00 pm
Tue: 8:30 am to 4:00 pm
Wed: 8:30 am to 4:00 pm
Thur: 8:30 am to 4:00 pm
Fri: 8:30 am to 5:00 pm
Sat: Closed
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 4:00 pm
Tue: 8:30 am to 4:00 pm
Wed: 8:30 am to 4:00 pm
Thur: 8:30 am to 4:00 pm
Fri: 8:30 am to 5:30 pm
FDIC Cert:#6548
Established:1934-06-01


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

620 client reviews of U.S. Bank scored 2.5 out of 5.

Problem with Western Union service at U.S. Bank Tullahoma, TN
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by kahuna, Dec. 23, 2010

Problem with Western Union service at U.S Bank Branch in Tullahoma, TN
   I do NOT have an account with U.S. Bank or at this branch office.  
     However, I needed to send some money to an individual/business using the Western Union service that is provided by this bank (US Bank #0276).  I wanted to use a credit card to pay for the money transfer which Western Union claims that you can do from most Western Union agents.  I found out that I could not send as much money as I wanted to send and was told the maximum amount was $7,000.  I decided to go ahead and send the maximum allowable amount and put it on my credit card which had an outstanding credit balance much larger than the $7,000 that was going to send.  I even showed them an account printout of my credit card which I had just printed out showing that indeed I had much more than the $7K balance. I also showed them a photo ID (driver's license) and told them my Social Security number.  All seemed to be going well.  However, the teller/clerk then went over and talked to another person and came back and told me that they could not do the transfer because I did not have an account with the U.S. Bank.  I explained that I did not understand why because a Western Union transaction of funds should not have anything to do with whether or not I had an account at that bank or not.  The teller/clerk then went and talked to the manager and both of them came back and informed me that they could not do the Western Union transfer of funds using my credit card because I did not have an account at their bank.  They said that I should go to my bank just down the street and get a cash advance on my credit card and then bring back the cash to them and then they would send the funds via Western Union.  
   I could not believe what I was hearing. I still don't understand why they could not do this Western Union transfer using my credit card just because I did not have an account at their bank.  There was no way that I should have to go get a cash advance on my credit card and then bring it back to them to do a Western Union transfer.  If I got the cash from my bank, I would have just sent a cashier's check using overnight mail or Fedex and saved some money (since I would not have had to pay the Western Union fees).  
     It made me mad, but I didn't say anything.  I just left and I knew that I would never, ever set foot in that bank again.
    Anyway, I then went to my local Kroger's store who also is a Western Union agent.  They cheerfully waited on me and informed me that I could send up to $7,500 using just my credit card.  I filled out the forms, showed my ID, etc. and then swipe my card and instantly was approved.  I was able to send the maximum allowable amount using my credit card to do a Western Union transfer.  
     If a local Kroger's grocery store can do a Western Union transfer using a credit card, why can't a U.S Bank do it???   Guess what?  I don't have a checking or savings account at my Kroger's grocery store and they did the Western Union transfer using my credit card.  
     I am totally disgusted and frustrated at the service that I received at the U.S Bank (#0276).  They will never get any of my business.

* this review was made on U.S. Bank, Tullahoma Branch at Tullahoma, TN
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