U.S. Bank, Review

RUDE MANAGER
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Tasha89, Aug. 18, 2015

I DO have an account with this bank and have for around 5 years now. I have always enjoyed banking there until today when I had an alert that my card was deactivated because apparently someone had got my card number and was trying to make purhases, so I called and spoke with the manager "Carolyn" and she was VERY VERY rude! I'm sorry, but I think to have a job at a bank, especially being a manager, you should be a little more friendly to your customers! I also plan to find me a new bank because of this matter.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tullahoma Branch at Tullahoma, TN
11 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Problem with Western Union service at U.S. Bank Tullahoma, TN
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by kahuna, Dec. 23, 2010

Problem with Western Union service at U.S Bank Branch in Tullahoma, TN
   I do NOT have an account with U.S. Bank or at this branch office.  
     However, I needed to send some money to an individual/business using the Western Union service that is provided by this bank (US Bank #0276).  I wanted to use a credit card to pay for the money transfer which Western Union claims that you can do from most Western Union agents.  I found out that I could not send as much money as I wanted to send and was told the maximum amount was $7,000.  I decided to go ahead and send the maximum allowable amount and put it on my credit card which had an outstanding credit balance much larger than the $7,000 that was going to send.  I even showed them an account printout of my credit card which I had just printed out showing that indeed I had much more than the $7K balance. I also showed them a photo ID (driver's license) and told them my Social Security number.  All seemed to be going well.  However, the teller/clerk then went over and talked to another person and came back and told me that they could not do the transfer because I did not have an account with the U.S. Bank.  I explained that I did not understand why because a Western Union transaction of funds should not have anything to do with whether or not I had an account at that bank or not.  The teller/clerk then went and talked to the manager and both of them came back and informed me that they could not do the Western Union transfer of funds using my credit card because I did not have an account at their bank.  They said that I should go to my bank just down the street and get a cash advance on my credit card and then bring back the cash to them and then they would send the funds via Western Union.  
   I could not believe what I was hearing. I still don't understand why they could not do this Western Union transfer using my credit card just because I did not have an account at their bank.  There was no way that I should have to go get a cash advance on my credit card and then bring it back to them to do a Western Union transfer.  If I got the cash from my bank, I would have just sent a cashier's check using overnight mail or Fedex and saved some money (since I would not have had to pay the Western Union fees).  
     It made me mad, but I didn't say anything.  I just left and I knew that I would never, ever set foot in that bank again.
    Anyway, I then went to my local Kroger's store who also is a Western Union agent.  They cheerfully waited on me and informed me that I could send up to $7,500 using just my credit card.  I filled out the forms, showed my ID, etc. and then swipe my card and instantly was approved.  I was able to send the maximum allowable amount using my credit card to do a Western Union transfer.  
     If a local Kroger's grocery store can do a Western Union transfer using a credit card, why can't a U.S Bank do it???   Guess what?  I don't have a checking or savings account at my Kroger's grocery store and they did the Western Union transfer using my credit card.  
     I am totally disgusted and frustrated at the service that I received at the U.S Bank (#0276).  They will never get any of my business.

* this review was made on U.S. Bank, Tullahoma Branch at Tullahoma, TN
17 of 23 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Best Bank in Town
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RobHartman, Jan. 11, 2024

We switch all of our account to US Bank here in Shelbyville KY. Not a single complaint! They have treated us like we are their only customer! We will continue to bank with these fine folks!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, SHELBYVILLE BRANCH at Shelbyville, KY
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very poor customer service
Overall Rating
Office Environment & Staff
by combblai, Dec. 15, 2023

This afternoon I came into office to change my bank account type. Waited for the bank associate to finish with a customer at her desk.  I thought the clerk at the window couldn’t help with this. After she finished with that person I asked kindly if I could be next. She nicely waved me back and said someone would help me soon. After completing some phone calls she left her desk to speak with a clerk at the front desk. When returning to her desk she went to the next couple in line who had just came in and asked them how she could help them, ignoring me. I asked her if I needed to come back at a different time. Again she said someone would help me shortly. At that point I realized she was not a person I could trust to help me. Walking back to my vehicle I also realized the couple she helped matched her race. Hopefully this wasn’t the reason she ignored me and hopefully she won’t get promoted as a result of this incident.

* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, IDAHO FALLS BRANCH at Idaho Falls, ID
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Good
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Raouf, May. 01, 2023

have never been treated better by any banking establishment ever.. I have a home mortgage,checking,2 cd's, line of credit, and had a personal loan as well.It doesnt matter that I am in the red most of the time, I have always been treated with respect. The branch manager even took care of part of my final loan payment due to a misunderstanding on my part. I have always seen them flex and bend with any of my needs. They certainly have more to lose than I do should we part ways. I really love banking with US Bank. Even the people on the credit card side are amazing.. I dont think I have ever entered my home branch bank and not been acknowledged. Kuddos to Dan and his fabulous team from the tellers, Aubry,who is so awesome, to the loan specialists, Meagan, who is so much fun! Thank you Dan, you have no idea how grateful I am.

* this review was made on U.S. Bank, 102ND AND WASHINGTON BRANCH at Portland, OR
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bad customer service
Overall Rating
by Northy928, Apr. 21, 2023

Was told by drive up window worker on 04/21/2023 @9:06am  if a check doesn't scan there is no other way to accept it, and that a new check would need to be provided (  this was for a business so that would have been a very difficult thing to accomplish, she was very rude, basically said take your business elsewhere. Hope my company takes there business  back to central bank of Eldon as we never had a problem with them.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, ELDON BRANCH at Eldon, MO
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Consumer Alert
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Laverne, Mar. 01, 2023

My mom is elderly and banks there, who has plenty of money. They give her such a hard time, taking her through loops to gain access into her account and refuse to allow her to speak to a manager. They give her wrong account information. The list goes on and on!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, JENNINGS - WESTFALL BRANCH at Saint Louis, MO
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Scottsville ky us bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Valera, Jan. 25, 2023

I have bank with us bank over 30 years and seen the name change 4 times I want to say  I love the people at Scottsville ky us bank they are so friendly and helpful feel they make the bank what it is today

* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, SCOTTSVILLE BRANCH at Scottsville, KY
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very UNORGANIZED
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TriciaM, Jan. 13, 2023

OMGosh!!!
Totally un organized!  They had months to prepare for a loan that my husband and i were co-signing on. Proir to the official signing the borrowers were told they could go to a branch to sign some other document but when the arrived the bank said they were to busy and sent the to the other branch.  The day of signing all four if us sign and leave. After being a mile away we get a call to come back because Nicole forgot to have us sign something.  She apologized and although I said no worries I was a bit disappointed because the roads were bad from freezing cold and snow and it was inconvenient to go back but i was not to mad.  Now its been ONE Month later and US Bank/ Nicole called and said the way the papers were done said my husband was married to the borrowers husband and I was married yo the borrowers wife therefore we all need to come bavk in an re-sign!!  I'm getting ready to leave on a trip along with other very important things going on over tge next week and now we have to figure out a time to go do this all over again! I asked to do it electronically this time but Nicole says it can not be done electronically, SERIOUSLY!! People sign legal documents electronically all over the world on a dsily basis but US Bank can't!  OMG!  HOW MAMY MISTAKES can they make! How many times do we all hzve to go back because they messed up.  At this point they should be so apologetic that they shoukd comme to my house with a notary and the new papers!! REALY US BANK!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, MISSOULA BRANCH at Missoula, MT
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Need a new notary
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Flash756, Dec. 20, 2022

I went to this location to have a document notarized.  I called several days before to see if both parties had to be account holders and was told one was ok.  Today I arrived and was informed both parties had to be USBANK customers.  I left and went to the Bonner Springs location which provided outstanding customer service with no questions asked.  Thank You, Bonner location for your curiosity.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 110TH STREET BRANCH at Kansas City, KS
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Branch staff awesome/ upper mgmt idiots
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dnvrguy1, Dec. 08, 2022

US Bank could be twice as profitable if they would fire the back of the house and upper management. They sold my REI card to Capital One, made it impossible to get a new CC or a mortgage and they don’t work well with Zelle or Venmo. I don’t even use my US Bank CC. I have an 800 FICO and they treat me like dirt.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Avoid Mortgages with them
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Shoeless, Dec. 03, 2022

Kramer peters...Mortgage loan specialist replied to my inquiry on 11-15-22. Literally badgering me with phone messages. After Appling for a mortgage pre-approval, and qualifying, he never sent any letter or email stating such. Verbally  he confirmed. Meanwhile I found my dream home, and had to email this guy wondering what the lack of any communication was! Wheres my preapproval letter?.meanwhile I purchased a home...US bank mortgage
 association embarrassed me with my realtor...left me high and dry ..and  IMHO is the WORST. FYI,FACT, 3 emails and one call to Kramer peters since has gone unanswered.
Avoid US Bank mortgage association apply with a professional, caring, and local bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, U.S. Bank National Association at Cincinnati, OH
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

horrible customer services teller is very rude
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Gmendoza0407, Nov. 16, 2022

we were there yesterday 11/14/22 and the skinny hispanic teller was no help and was very rude against us and other lady the show up the change her address, she didn’t want to help us so we took our business somewhere else, we went to o other bank the the service was exceptional, we will not be coming back to US bank in columbus,Ne

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbus Branch at Columbus, NE
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Scam Thwarted!
Overall Rating
Other Services
by RichardS, Oct. 28, 2022

I want to thank US Bank, Des Peres MO branch and especially Kate Johnston-Adams for their help in guiding my elderly mother through the prevention of a scam she was unknowingly about to participate in. She came to the branch prepared withdraw a large sum of money to payout on what was in reality a scam phone call. The branch asked questions, assured her it was a scam, not to follow through with at and then alerted family members. I greatly appreciate their help. Who knows what would have happened when the cash was handed over. Well Done US Bank!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Des Peres Branch at Saint Louis, MO
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Staff is knowledgeable, helpful, and friendly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SoaringFalcon, Sep. 15, 2022

Office staff is knowledgeable and helpful.
Tellers are also friendly & helpful.  
Wait times are shorter than at a "competitor" with a similar name.
Drive-up window is open; unlike a "competitor" with a similar name.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Naperville Branch at Naperville, IL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Gloria Torres is awesome
Overall Rating
Office Environment & Staff
by VeronicaSkinner, Jul. 21, 2022

I am a senior and have had my US Bank account for over 40 years.  Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.  
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete  care of us.  Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do.  She is such an asset to US Bank.  I now have someone that I can contact with all of my banking needs.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bad Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 2021upsetcustomer, Oct. 15, 2021

This branch used to be really good. Cynthia is the manager or the person in charge. We switched branches to avoid this woman because she does not pay attention to what she is doing, there is no way she should be in charge of anything. When we switched branches we were doing really well and now they have moved her here and now we will move again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Plaza Branch at Little Rock, AR
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

review of bank qualificatiions
Overall Rating
Office Environment & Staff
Waiting Time
by Hokie, Aug. 30, 2021

We had our checking, savings etc. hacked a couple weeks ago.  We immediately called fraud control and had everything blocked.  Then we went into our Chisago branch and started the process of restarting each account. Working with branch manager Brandt and assistant Jeremy, we were able to get everything up and running in the shortest possible time.  They were so patient and understanding and even though shorthanded, spent quality time with us.  Everything was explained in detail as we accomplished our task!!  we now have new checking, savings, debit cards and they are all working. Both of these gentlemen deserve promotions but please don't take them from "our" bank, as we truly need these types of people in our community.  Small town still works.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very Satisfied!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LKGENEVAGAL, Jul. 09, 2021

I have banked here at this building in Lake Geneva for 46 years. We have never been treated with anything but the utmost kindness and respect whether doing day-to-day banking or securing a loan. My children had their little savings accounts here when they were learning about money and they were escorted into the huge vault that they had always wanted to see. I appreciate this bank for its service, and the access to so many branches in other areas of the country.
Thanks US Bank for years of dedication to your customers!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Geneva Branch at Lake Geneva, WI
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

MY NEW BANK
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Gimletman, Jun. 30, 2021

Moved to new bank in my area. Wife already banks there. She was very pleased with the bank. My experiences with this branch are very positive from setting up new accounts to the friendly and helpful staff. Thumbs UP

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Highlands Branch at Louisville, KY
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Pleasanton Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PTownResident, Apr. 27, 2021

I have approximately $60,000 in my savings account at US Bank.  I had the understanding that I was signed up for overdraft protection on my checking account to automatically pull from my savings account.  As it turns out, I did have the overdraft protection, but they charged me $36 every time I went negative.  Over a 2 week period, I was charged $684 in fees alone.  I was not notified at the time that I was overdrafting.  Long story short, they would only refund me $216 of the $684 in fees.  This happened at the US Bank at 749 Main Street, Pleasanton, California.  The bank manager is Anthony Jones.  He was NOT helpful at all.  Let’s just say that I am in the process of closing all my accounts with US Bank (a total of $200,000 in savings accounts!) and moving to Union Bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pleasanton Main Branch at Pleasanton, CA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Love this Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HappyCustomerPDX, Mar. 11, 2021

A big thank you to Tom, LeAnna, and Ashley for always being warm and welcoming. This team always responds quickly and goes the extra mile every time I come in, rain or shine. I’m a very happy customer because of this branch. Keep up the good work.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 42nd And Alberta Branch at Portland, OR
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment