U.S. Bank, Twin Towers Branch

Name:U.S. Bank, Twin Towers Branch
Full Service Brick and Mortar Office
Review:659 client reviews
Location:5343 Hamilton Avenue
Cincinnati, OH 45224

Hamilton County
View Other Branches
 
Phone:513-853-8600
Branch Deposit:$4,256,000
FDIC Cert:#6548
Established:1986-10-28


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3240, view all, view on map
Website:http://www.usbank.com
Total Assets:$387,033,747,000
Total Deposits:$284,226,575,000
Total Equity Capital:$40,394,685,000
Total Domestic Office Deposits:$262,477,077,000
Net Income:$4,120,330,000
Quarterly Net Income:$1,406,370,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

659 client reviews of U.S. Bank scored 2.5 out of 5.

Best Customer Service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by clefker, Jan. 26, 2015

I am always amazed by the service at this branch!  They have gone above and beyond for us to secure our accounts when  my purse was stolen from my car. More recently, Nicole, the branch manager, helped me to identify a charge on my card that I didn't recognize. Going so far as to call the fraud department on my behalf and calling me back immediately to resolve.  Amazing service and team!  We are loyal for life!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Branch Hill Guinea Pike Kroger at Loveland, OH
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Lara Mangan
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MamaLala, Jan. 26, 2015

I do business with this branch almost everyday for years so I have dealt with the entire staff old and new and have observed their interactions with other customers as well. I don't understand these poor ratings and negative reviews.  This crew is always extremely curteous, very timely and efficient.  They also answer the phone promptly anytime it rings and are helpful with whatever that customer needs.  Some of the reviews I've read speak of a drive-through window which does not exist at the beavercreek/fairborn ohio meijer location.  I'm convinced that these poor reviews are written for the wrong place.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Beavercreek Meijer Branch at Fairborn, OH
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Long waits, not enough employees, don't do what they say they are
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by stundunn, Jan. 23, 2015

Always one person working the desk. Always a long wait in long lines. Rude phone service. Called in three times to ask for something. Told they were making note. Showed up. Noone had a clue what I needed or that I'd called. The gal at the drive up window is a gem and overworked, but still pleasant.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Red Bridge Branch at Kansas City, MO
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All Reviews...

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