TD Bank, Kissimmee Branch

Name:TD Bank, Kissimmee Branch
Full Service Brick and Mortar Office
Review:328 client reviews
Location:120 South John Young Parkway
Kissimmee, FL 34741

Osceola County
 

Phone:407-931-0131
Office Hours:Sun: 12:00 to 16:00
Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 18:00
Fri: 08:30 to 18:00
Sat: 08:30 to 15:00
Drive-up Hours:Mon-Fri 8:00-6:00
Sat 8:00-3:00
Sun 12:00-4:00
Branch Deposit:$35,650,000
FDIC Cert:#18409
Established:2008-04-07


The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
Established:1852-01-01
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank, The
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1340, view all, view on map
Website:http://www.tdbank.com
Total Assets:$220,863,416,000
Total Deposits:$187,562,492,000
Total Equity Capital:$28,181,360,000
Total Domestic Office Deposits:$187,134,494,000
Net Income:$290,159,000
Quarterly Net Income:$290,159,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:4%
 More...


Client Review

328 client reviews of TD Bank scored 2.5 out of 5.

Don't Expect a Call Back
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MEAGAIN, Mar. 22, 2013

Called this branch three times thus far without a call back.  Asked to speak with someone about a home equity line of credit and was told that Edwardo was busy with a customer on Tuesday and would call that day.  No call.  Called again on Wednesday and was told Edwardo was off that day and the branch manager Orlando assured me he would call on Thursday.  No call Thursday.  Called again today Friday to be told Edwardo is on lunch and Orlando has gone home for the day.  Guess there really is bankers hours.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Kissimmee Branch at Kissimmee, FL
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Bank of America is better....and that is not saying much...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sweetzNsabby, Jun. 11, 2012

I opened up an account with TD last month after not being with a bank for a while. I get paid through direct deposit and my husband get checks from his employer. The direct deposit went through with no problems, funds available the moment it was deposited. My husband's check was another story.

We went in on a Saturday. I asked the very sweet lady at the desk how long will it take for this to clear as we have bills that need to be paid with this check. She assured me no later than Monday. Both my husband and I asked again while we were talking and made it clear that if it wasn't going to be available, we will cash the check at a check cashing place. We were assured funds would be available on Monday.

Monday came, no funds. Called local branch, got the run around. Called Tuesday, was told it would take 7 business days to clear bc of new account.  I said ok, then WHY were we told otherwise...he had no answer. He did say funds will be available that Friday. Thursday checked online statement "Funds available in 2 business days". Ok, cool. So it won't be Friday but Monday I should be able to access the funds...WRONG!

It is now Monday and online statement STILL says 2 business days. WHAT?! Called bank AGAIN. They were confused bc funds should of been available on Friday like I was told. I was told I would get a call back in an hour bc he was going to call the "back office". Hour passes, no call. I call, He is busy, call back in about an hour. Called back in an hour...He is at lunch (at 2:40??). 4:00 called back...finally get him. Only to be told that he messaged (not called like he said he would) this "back office" and they said funds will be available Tuesday end of business if not Wednesday morning after 6AM. RIDICULOUS!!!

My husband is getting his next paycheck 2 days after this money (hopefully)clears...and he gets paid BI-WEEKLY! Funny thing is...it wasn't a large amount...it was a $385 check...We are cashing his next check at a check cashing place...bc lord only knows how long they will hold the next check.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Kissimmee Branch at Kissimmee, FL
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Jo
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JoGB, Jun. 29, 2011

I cannot believe how poor the service is in this bank. Despite having over $60,000 in my account, the bank rejected a $15,000 payment into my account from a client, TWICE, telling them my account was closed, as it was considered 'dormant'. When I tried to close my account and transfer my balance to my other bank, which is in Great Britain, they failed to do it because I did not have an ABA routing number. Banks in GB do not have these numbers. I told them this and gave them the GB alternative. They said I needed to send a letter with the ABA routing number on it. I told them again there are no ABA routing numbers in GB. They then asked again. The account is still not closed. Am I the only person who has asked this bank to transfer money to another country - surely not! I am losing the will to live!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Kissimmee Branch at Kissimmee, FL
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