First Bank, East St. Louis Branch

Name:First Bank, East St. Louis Branch
Full Service Brick and Mortar Office
Review:5 client reviews
Location:350 Riverpark Drive
East Saint Louis, IL 62201

St. Clair County
View Other Branches
 
Phone:618-271-1000
Branch Deposit:$19,981,000
FDIC Cert:#12229
Established:1991-05-24


The Bank

Name:First Bank
Concentration:Commercial Lending Specialization
Established:1906-07-30
FDIC Insurance:1934-01-01
Holden By:First Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:105, view all, view on map
Website:WWW.FIRSTBANKS.COM
Total Assets:$6,123,246,000
Total Deposits:$5,243,195,000
Total Equity Capital:$773,938,000
Total Domestic Office Deposits:$5,243,195,000
Net Income:$38,145,000
Quarterly Net Income:$17,689,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:9%
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Client Review

5 client reviews of First Bank scored 2.5 out of 5.

First Bank Farmington, Mo
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Classact, Mar. 21, 2017

Branch manager, Jessica, assisted my friend, who is elderly, with an attitude of disdain, and was very condescending. I have NEVER encountered a situation of this type...I have been very fortunate in finding banks who were very friendly, and always helpful.No matter whether my account balance was .50, or $500,000.00. When I was searching for banks, I considered this one, but seeing the rude treatment by the branch manager, no thank you. When I have gone in, the clerks have been friendly, but one day, I waited at the drive up window for TWENTY MINUTES. I know we all have bad days, but this appears to be an ongoing problem.There are banks in the area that emphasize customer care. I would say, owing to the attitude of the brach manager, that this is NOT one of them!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Bank, Farmington Branch at Farmington, MO
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Great service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Igorh55, Feb. 21, 2017

The young lady in the front was very nice conforting and got the business side of it done she wore glasses and talked with me about the struggles in life every satisfied she made me feel welcomed

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on First Bank, Costa Mesa Branch at Costa Mesa, CA
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Branch manager could barley speak English and didnt know how to set up small business accounts
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by Wolfrose, Nov. 25, 2016

The branch manager Susan was sadly not helpful at all! I could barley understand her and she didn't know what she was doing setting up my small business account! I was so nervous that she didn't set it up right that I called small business costumer service to make sure she did what I wanted and what do you know she did it all wrong I wasn't happy about her help!! It was stressful that a branch manager didn't even speak clear English!!! That should be changed!!! Other then her the other people where so friendly and spoke perfect English! Don't understand how Susan is the branch manager it's confusing!!  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First Bank, Irvine Branch at Irvine, CA
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