First Bank, ELLISVILLE BRANCH

I have been banking here for 10 yrs atleast. I go between olive and 141 location and here. This one is closer to my house.. Huge difference in service. At Twin Oaks,sometimes they don't even greet you or smile. When you walk in it is quiet and heavy almost. The lady at the desk on the right looks at you almost with some disgust and working with her she is very stern and not super friendly. On the other hand Olive and 141 is quite a pleasure. Walking inside people actually seem happy to see you. The lady at the desk on the right remembers me and says hi. Major difference.

These people who had bad reviews, i am sorry they didn't have the opportunity to bank at the Granite City branch. You could not ask for better group of people. I had messed up my checkbook so bad it took Melissa 2 days to get it straighten it out. Not a bad attitude, just smiled and said she would get it straighten out. And you no what she did it while smiling all the time. She is very busy but she took the time to help me and i have very little money in their bank. From the bank manager and down to new employee, they make me feel special. I have moved from Illinois to Georgia and can't find a FirstBank here. Hope I find one as good here as I have had in Illinois.