WesBanco Bank, Inc., Review

Rude and uneducated
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by HighlyDisappointed, Mar. 27, 2018

I came through the drive through with a check (drawn on Wesbanco, I might add, from a Wesbanco account) made out to my MIL (who was with me) and it was addressed to her as such:  First Name Last Name Hospital name where she lives and address.  The address was the same address on her ID. The lady, after waiting forever while she made "phone calls" refused to cash it and treated the check as if it had "AND" on it, and said she couldn't cash it because it had another business' name on it.  IT HAD THE NAME OF THE HOSPITAL WHERE SHE LIVES AT.  since it is NOT a residential only address, that is HOW IT HAS TO BE MADE OUT.  It did NOT have the words "AND OR or a ," separating her name and the name of the hospital.  The lady told us she cannot cash it, and we would have to come back Monday.  When we were trying to explain we live hours away (and visiting MIL) and in trying to ask what we could do in preparation of coming back Monday she rudely cut me off and said she would get fired if she cashed it.  Funny, we went 10 min. down the road, explained the situation to another bank, who shuck their heads and explained she was wrong.  I am truly glad I do not live in Ohio and that I do not have to deal with this person or branch ever again.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Gallipolis Branch at Gallipolis, OH
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loan application
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by kramsay1, Nov. 20, 2014

St.Clairsville branch. Been trying to get a home loan since the 1st of October. First, the appraisal man was 1 month getting around to doing it, they told me he was in the hospital, apparently they only have one appraisal person doing this. Secondly to get anybody to call me back it's like pulling teeth they just don't do it. Justin one day I've called 7 times and left messages and still no one calls me back. I would not recommend this bank for any reason at all. I advised my friends to draw their money out of it and put it somewhere else, worst service I have ever run across.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., St. Clairsville Branch at Saint Clairsville, OH
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On hold right now for 20 minutes and counting
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by LGH46, Feb. 08, 2014

I'm calling the Lane Ave. location right now, just to ask how late they are open until today.  (I didn't find it on their website.)  When I finally obtained a human voice, she quickly asked: "Can you hold please?"  Before I could even answer, she switched me to 'hold'.  That was 20 minutes ago and I'm still holding.  My first inclination was to hang up and call her back, but now I'm curious to see how long she'll leave me on hold.  Meanwhile, I'm looking for another in my area.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Upper Arlington Branch at Columbus, OH
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Horrible service !
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by sdtelvanni, Sep. 04, 2013

Horrible service in Pine Grove, WV. My wife had had an account  there with always a positive balance for a few months now. We wanted to cash a payroll check there, we were denied because they said her account was too new. Then they said they wouldnt even accept is as a deposit to wait and clear, because the manager "had never heard of the company". Really ? So, she knows every company in the world ? Horrible service. Didnt even say sorry or even goodbye, just gave us back the check and walked off. Needless to say, we closed our account.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on WesBanco Bank, Inc., Pine Grove Branch at Pine Grove, WV
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Local Business Manager
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by Btwist, Jun. 11, 2013

My restaurant has been a long time client of Fidelity/West Banco and have always received great service at the Pittsburgh Strip District Branch.  My recent visit on 6/11 was not the same though.  I walked into the empty branch, walked about a foot in front of the ropes and waited to be greeted.  The teller (Laura) called me up and greeted me by saying... "Can you wait in line next time; I have personal information in front of me that you can't look at!"  
Being in the customer service business, this was certainly not anyway to greet a long time customer and left me with a terrible impression of the change over to West Banco, in regards to their training of customer service.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Strip District at Pittsburgh, PA
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