Wells Fargo Bank, Review

Poor Customer Service
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by JohnQPublic, Feb. 04, 2025

I had an extremely poor customer service interaction with Miguel at the Canby branch.  Miguel had me repeat my question 3 times and he still didn't know what I was asking about after 3 attempts to understand my questions on a specific form Wells Fargo needs completed to have assets sent to them from another financial institution.  I'm sorry, but a more knowledgeable manager/supervisor should have been brought into the conversation by Miguel after the 2nd time of the question.  I'm thinking about moving a portion of my banking business out of Wells Fargo because of the poor customer service interaction I had today - super frustrated.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, CANBY UNION BRANCH at Canby, OR
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Unprofessional clerk Tasveer
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by HelenaK, Dec. 09, 2024

I had scheduled an appointment with Tasveer Badal on December 6 at 137 N. Fairfax. Upon arriving, I found him sitting at his desk, seemingly doing nothing. When I sat at the table, he asked how I had booked the appointment. He told me he needed to step away for a few minutes and left to speak with a clerk. From his tone, he was complaining about something just a few steps away from me.

When he returned, he mentioned needing a few more minutes and went to his computer. I assumed he was preparing to work with me, but instead, he started a phone call to another customer and began chatting with him/her. I sat there, watching and listening as he dealt with the other customer during my scheduled appointment.

This could have been handled before or after my appointment. It felt unprofessional and disrespectful.  After witnessing all of this, I decided to put my documents back in my folder and leave, while he still was chatting on the phone.

I believe Wells Fargo should ensure that its employees maintain a high standard of professionalism, as this behavior reflects poorly on the bank and risks losing clients and potential business.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, BEVERLY-FAIRFAX BRANCH at Los Angeles, CA
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Go Elsewhere, You'll be Happier
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by DBarr, Nov. 23, 2024

The bank was reasonably nice and serviceable about three or four years ago. The staff and management have clearly changed since then.  The staff is now utterly disinterested in customer service, and openly hostile if asked for assistance.  The bank is constantly surrounded by a dangerous element, which makes the experience completely unsafe and uncomfortable.  The bank has become a disaster that I will be leaving as soon as possible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, ENTERPRISE WESTGATE BRANCH at Enterprise, AL
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Need new management
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by CountryFarmer76, Oct. 04, 2024

This branch has rapidly gone down hill. Wait times are so long for simple transactions because there’s not enough staff to support the customers who come in. Management is a joke, she is absolutely rude to customers and to certain members of her staff. The manager is constantly asking to take us to the atm, even when telling her no she keeps pushing. Lady, take no for an answer. I don’t want to use the atm, Wells Fargo just needs to hire people.

One day in particular I was needing to speak to a banker. There are only 2 bankers and 2 tellers in this very busy branch. This is the scene I walked in on - there were 7 people in the teller line, one banker was assisting customers at her desk, kept being interrupted to assist tellers and help anyone who walked in. The other banker was just sitting at her desk on her phone and then on her computer ignoring customers. The banker who was actually working, kept apologizing to those waiting and did her best to keep up. The manager was locked away in her office, and no help either. After about 10 minutes, the banker who was busy finished up with her customers. She then was the only person who walked to each customer to see if she could assist anyone quickly to help with waiting, and got to me. She had no problem helping me, even went above and beyond to assist me with my issues. Not one time in my 45 minutes of being in that branch did I see the other banker get up from her desk to help anyone, that is until the manager finally walked out of the office. Suddenly this girl had feet and could get up and help.

I’ve been in this branch multiple times and it’s always the same. One banker is constantly doing all the work while the other sits on her phone or typing away at her computer not helping staff or customers. Whoever the girl is at Kendra’s old desk - give that girl a raise she is carrying your bankers side alone and has been for months. I wish I could recall her name, I refuse to deal with anyone other than her when I come in. She’s the only reason this places gets any stars. Your tellers are nice as well now that your new banker is no longer a teller. That girl just has a nasty attitude

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, FRUITLAND PARK BRANCH at Leesburg, FL
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Worse branch ever
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by Displeasedlady, Oct. 24, 2023

This branch picks and chooses who they want to treat with respect, and who they want to step on. Ive been one of the lucky to get respect. But have coworkers that unfortunately do not get the same respect.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, JAL BRANCH at Jal, NM
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Personal Banker
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by Benucha, May. 24, 2023

Liannabel was fantastic and knew what she was doing...she helped me with a trust account which I dredded doing coming in she made me so comfortable that I let out a grateful sigh of relief,  she was caring and knowledgeable thank you thank you!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, SADDLE BROOK BRANCH at Saddle Brook, NJ
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Bad service
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by Upsgradevista, Feb. 25, 2023

This bank is terrible service rude unprofessional they are untruthful i been a customer for 30 years and shut all my accounts down cause the service here .The manager lied to me and there's 2 tellers for 15 people in line with 4 others just gossiping with the security officer about a employee someone needs to step in and investigate this back

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, PICO RIVERA BRANCH at Pico Rivera, CA
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Wells Fargo Doesn't Care!
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by Keithk, Jan. 10, 2023

Wells Fargo doesn’t care!
My wife and I are entrepreneurs.  We have wanted to go on a cruise for many years but due to the pandemic and challenges with the economy we have had to postpone this dream until recently.  We saved our money for 7 years and finally, December ’22, we got our wish.  
On 12/23/22 I deposited a check for $8500 in my personal WELLS FARGO acct. – this was written from a BANK OF AMERICA ACCOUNT, from a business that I OWN.  The check was signed by me.  There was plenty of money in that account to cover that check.  I am a WELLS FARGO customer since 2004!  This money was for the purpose of covering the cost of our cruise.  I have signed dozens of checks from my B/A account to WELLS FARGO acct over many years, never an issue.
We left on our dream cruise on 12/29/22.  After almost thirty hours of flying to our destination I was notified via email, from WELLS FARGO, that my check was returned and the funds were withdrawn from my WELLS FARGO acct. and returned to my B/A acct!  The reason was “irregular signature”.  
I am now on my dream cruise and notified that the money that took us 7 years to save was now NOT AVAILABLE.  Please keep in mind that I was in Europe.  I had little or no internet access and was working with a 7-9 hour time difference.  Add to that, we were in the middle of the New Years holiday making it very hard to reach people.  We were so stressed.  How are we going to get access to our money?  Time zones and holidays made this so frustrating trying to reach people and due to the limited internet access trying to move money around was impossible.  We were distraught.  
I called Wells Fargo and reached the first person who could not have cared any less.  No compassion, no sympathy.  I was told the following:  
•        my signature was “irregular”, therefore the money was returned.  
•        I explained that I was the authorized signer and was ready to offer any security measures required of me.  I was told “we understand and apologize but there is nothing they can do”.
•        I begged them to verify the check to ensure there were funds in the account.  I was told, that was not the issue.  
•        I asked them to look at ANY of my previously written checks and they will see that my signature was the same…for years!  She couldn’t care any less.
•        I asked for a supervisor and after multiple requests, she begrudgingly agreed.  After waiting at least five minutes, expecting my connection to drop at any moment, a supervisor responded.  I explained again that I was in dire straights and need them to put the money back in my account.  Again, I was received a bunch of disingenuous apologies but there was nothing they could do.  They promised me that I would hear from a supervisor within hours…..today is 1/9, TEN days later….NO CONTACT FROM WELLS FARGO.  
 
The facts:
•        The check was written from an established BANK OF AMERICA account with more than enough funds to cover the amount.
•        My signature was no different that dozens of checks written by me.  This was easily verified by a simple review of my previous check images, readily available from my account.  
•        I contacted Wells Fargo on 12/29/22.  Offered them every conceivable form of security to verify authenticity of the check they were denying.  They denied me and promised a supervisor would call withing 48 hours – ten days later, no contact.  
•        I was charged a $12 fee for the retuned check!!!!

It is clear to me that Wells Fargo could not care any less about their clients.  My cruise was saved only by contacting a friend, who was in my home town, who covered the amount until my return.  The damage was done.  I lost three days of my dream cruise because WELLS FARGO doesn’t care.  The stress was awful.  

I implore anyone searching for a new bank….Do the research.  You will see that my situation is common for this uncaring financial institution.  They are terrible people who disguise their selfish motives under the guise of “My security”!!??  My situation was easily rectifiable by a simple security check or reviewing my previous signatures.  





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, LAKELAND BRANCH at Flowood, MS
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Wells Fargo I’d a rip off
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by Monvanda, Sep. 07, 2022

They’re almost twice the interest rates for mortgage it’s highway robbery we have excellent credit have NEVER missed or have been late on home vehicles or credit cards have extremely low cc debt and they wanted 6.85% interest on a refi for 1/4 of our home value to do some remodeling of that property which is our primary/only home

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Edgar Branch at Edgar, WI
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Customer , business owner
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by Surfsup, Mar. 14, 2022

This `branch has the worst customer service of any Wells Fargo bank I have ever used. . I waited in the drive through line for 50 minutes. I was the 4th car in the line and when it was finally my turn they had closed the drive through before I drove up to the tellers window. I arrived at 4:45 PM the employees in the bank new we were out there and the manager never had the concern about his customers to send someone out to say that they would not be able to help me or the one car behind me because of closing rules at the bank and they new we were out there.. That is the biggest lack of concern for customer service I have ever seen from a bank . They let me sit out here all that time knowing they were not going to be able to help me but they serviced the 4 cars in front of me. I will never go back to that branch again and I  am considering closing all me accounts with Wells Fargo and going to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Peterkort Towne Square Branch at Portland, OR
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Bad News
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by jimvt, Mar. 14, 2022

BAD experience for me. I banked there for 10 years. Although the branch was well run Wells Fargo Management is very questionable. For years every time I went in a branch they asked me to open new accounts.  Go to a new branch, get same request. Open an account here. I believe Wells Fargo Bank got in trouble for doing this. My real problems started when I needed a loan. I had good relationship with my local branch in Ossining, NY so I went and talked with the branch manager. She said the only thing they had for me was a home equity line mortgage. I had substantial equity, an excellent credit rating, so I expected a smooth process. I was told by the branch manager to contact Chris Adamo the Westchester County, NY mortgage people. He immediately referred me to Home Equity mortgage processing group in Oregon. All the mortgage processing is done there. Loan processor Wendy Williams delayed by asking for more and more AND MORE documentation and doing nothing to help in between. When I complained about the long delays to Anne Cook who I believed to be her manager.  I did not detect an independent investigation by Anne Cook of what Wendy Williams was doing. When I applied for the home equity line mortgage I told them I was in a hurry because I had bought a new house and need the loan soon. The delays by Wendy Williams and their underwriting caused me to pay $25,000 in taxes that could have been avoided. I later complained. My accountant is a former banker. After he saw my situation he recommended that I ask them to reimburse my loss. I got form letters from Anne Cook, Wells Fargo Executive complaints group in Des Moines, Iowa to no available. I RECOMMEND YOU AVOID WELLS Fargo Bank. I saw in the newspaper that a Senator is investigating Wells Fargo management. I agree they need investigation for bad management.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Ossining Branch at Ossining, NY
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No Gold Medallion Notary Service and customer service horrible
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by unhappygoldmedallion, Oct. 12, 2021

I would rate the bank -10 if that was an option. I called the 800 customer service after giving all my info and "first born" to just talk to someone in Birmingham about a Gold Medallion notary. I have been with the bank 30 years, through 3 takeovers (South Trust, Wachovia and now Wells Fargo) and this is how they treat their customers. They said they dropped that service without any notification to customers.  I talked with a flunky (I think his name was Daniel)in Birmingham and he checked with his supervisor and told me they do not offer that service anymore.  I told him I talked with a friend in another bank in town and she told me that is a very important service they must offer to their clients in their Trust Department, that is it a bonded service. The transaction had to be proven and searched before they can put their Gold Medallion on the document. I asked to talk to his supervisor and he left me on hold for ten minutes (until I hung up) and NO ONE TALKED TO ME.  VERY POOR SERVICE. The supervisor could have at least taken the time to talk to me.  That is what they get paid the big bucks for.  Instead I had to go back to the 800 customer service and go through all the private information that they require, AGAIN. She finally hooked me up with someone in Birmingham called Whitney and she told me they do not offer that service.  I told her the problems I was having and what poor service I received.  That the supervisor did not even take the time to talk to me when I called the first time. She said she will make out a complaint and I asked her to send me a copy of it.  I am so disappointed in that bank.  I will be looking elsewhere.   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Harbert Plaza Branch at Birmingham, AL
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Extremely Disappointed with Service
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by Aprilz1, Aug. 05, 2021

Originally, I chose to seek a loan through Wells Fargo (Uhler Road, Forks township) due to my current credit card I have with them & their close proximity to my residence. After having a delightful experience with Banker Bujar Rama during the application process I felt hopeful about securing a personal loan and possibly establishing a future relationship with the Financial Investments section.  However, I am exceptionally unpleased with this entire loan application process. Rather than a transparent process they have made this a circus where one needs to jump through hoops.  As requested I provided the most recent Pension statement as they are only distributed quarterly (APR - JUNE 2021), I even went beyond there request and provided my additional rental income receipts and my current Tax Documents.  I more than meet the required credit score and income requirements for this loan.  Who doesn't have debt but to ask for documents that were already submitted is nerve-wrecking at the least. Especially when you clearly didn't look at the documents.  Additionally, the secured email system is beyond problematic, It rarely recognizes my personal information. This process has been unprofessional, slow and unnecessarily arduous. I'm very disappointed in their treatment and no longer want to continue with this personal loan application.  

Hopefully in the future you can implement a more user friendly and reliable communication system.  

Extremely dissatisfied.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Forks Branch at Easton, PA
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Mrs Cunningham
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by Dabo, Apr. 20, 2021

Poor customer service. My husband tried to deposit $100 into my son's account. They asked for ID. They refused to deposit the cash into the account as my husband isn't on the account. They told my husband to go to Wawa and buy a money order. They were concerned about us money laundering $100 dollars. Wasn't Wells Fargo involved in illegal opening accounts. They didn't return my husband's ID. I will ask my son to close this account. My husband spent 20 minutes waiting.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Woodhaven Mall Branch at Bensalem, PA
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Excellent Services.
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by epicperson, Mar. 29, 2021

I went today to have some problems fixed and the client was excellent. The service was satisfying and everything went smoothly. Overall the service was friendly, professional, and comfortable. I will be coming back, I definitely recommend it.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Town Center Branch at Las Vegas, NV
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Satisfied Customer
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by Rickav, Mar. 10, 2021

I have been customer of this bank in this branch for around 15 years, I really do not understand the low ratings of other people posted here. Possibly this website is being used for complaints only.
My experience always has been good, good and friendly staff, and with a reasonable waiting time.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 108th & Indian School Branch at Phoenix, AZ
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Sandra Mondy
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by Gram5, Jul. 20, 2020

I am going to change banks. I've been here since 1984. Service is so S L O W. Why did u close the bank on keys ferry? I really am tired of having to wait 15 to 20 mins in drive thru. Doesn't matter what time of day or what time of month. Always have to wait. Open other branch up. Hwy 42 is so inconvenient. I only go once a month to make a deposit.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mcdonough Branch at Mcdonough, GA
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Double Bad Service and they lead you on.
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by ShameOnWELLS, Mar. 25, 2020

I recently had illegal activity in my accounts. I called the bank to discuss as I had figured out what happened and who and how. I was transferred to Fraud and was told to go change the account name, log in data and password, which i completed immediately. That was all that was needed I was told. Before I knew it, and with no notice, my debit card, access to both savings and checking had been closed. These accounts are in a trust and receive my retirement pensions. Now I am supposed to go to the bank to change everything. COVID-19 Shelter in Place WELLS FARGO. I am not going to the branch until this is over. Meanwhile everything is messed up and my pension check is due on the 1st which I dont know what will happen. The fix was a simple one, someone I know went in and took money. I had given it to him before, but this time i was not here and he just assumed all was good, and his accounts are frozen also. TURN OFF your auto password and log-in info. He would not have been able to gain access if I did not allow my computer to keep this info. My mortgage payment to Wells Fargo is due from these accounts on the 5th. I wonder will they still debit these CLOSED Accounts. Want to place a bet?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Phoney smiles, BAD service!!
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by Bonn2, Dec. 19, 2019

Dont fall for their insincere smiles!   I soon found out I was being charged for things that I should have gotten for free!  I have been with wells fargo for many years.  I have a business, saving, and my son has several accounts with them as well (he is linked to my account).  I was beong charged for MANY services I should not have!!   I was recently out of town on business and went to a different wells fargo branch and the woman who helped me was surprised I was paying for the service I asked her for!  She then had my account changed so i wouldnt be charged for that service again!   My newtown branch employees NEVER bothered telling me.  I went to the newtown bank the following week for a very large bank check.  I shortly returned because I forgot another transaction.  The manager of the bank was just standing next to the teller, her arms crossed, smiling and just standing there while I just stood there waiting!!  I believe she was purposely ignoring me.  When she finally looked up, i joking said “shooting the breeze I see”.  She chucked and she still stood there doing absolutely nothing.  Finally, she casually just slowly walked around, again doing nothing as I stood there.  I waited for the other teller to finish with her customer.  There was a few other negative ordeals that happened that very day but I will stop here. From all my years of working with banks, Wells Fargo in Newtown is by far the worst yet!!   I am fairly certain any other bank you choose would be have at least some integrity, and care about not wasting your time!!  I am quite certain Newtown Wells Fargo is lacking any professionalism/integroty whatsoever.  I will never be doing business with them again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Newtown Branch at Newtown, CT
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Negative experience with RO
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by MichaelaG, Oct. 16, 2019

I have had the worst banking experience in my life yesterday, at the East Point, GA branch.

I have a WF personal checking account and an insurance company sent me a refund check for my business name. I had closed my business account in December and was now required to open a new one.

I met with RO, who looked at my llc paperwork and asked for my EIN. I told him that I'm doing everything through my SSN. He said that I needed an EIN. I told him that I'm the only member and a single-member-llc is a disregarded entity by the IRS

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For federal income tax purposes, a single-member LLC classified as a disregarded entity generally must use the owner's social security number (SSN) or employer identification number (EIN) for all information returns and reporting related to income tax. For example, if a disregarded entity LLC that is owned by an individual is required to provide a Form W-9, Request for Taxpayer Identification Number (TIN) and Certification, the W-9 should provide the owner’s SSN or EIN, not the LLC’s EIN.

Longer version here.  https://www.irs.gov/businesses/small-businesses-self-employed/single-member-limited-liability-companies
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He told me that I was wrong. I asked him to call his superior so that they can clarify it for him. He said that he didn't need to ask anyone, because he knew. I told him that he was obviously not educated on the subject and he walked out and got 2 other guys to stand in his office and tell me that I didn't know what I was talking about and tried to intimidate me to leave.

This was absolutely ridiculous behavior. How can you have people working in a customer service capacity that don't know the rules and have too fragile an ego to try to ask someone else to make sure about the situation?

He never even bothered looking at my checking account, which had a substantial amount in it - so, I clearly wasn't trying to scam them for a $ 500 check. Maybe it's because I'm a woman, maybe it's because I'm white. Who knows. Bottom line is that they were wrong and weren't willing to even entertain that possibility and treated me with huge disrespect.

Fortunately, when I had calmed down, I called the Moreland Ave branch and spoke to Mr. AC, who was educated enough to know that I was correct and he helped me open the account, so that I could deposit the check.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dorsey East Point Branch at Atlanta, GA
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