Wells Fargo Bank, Waterford Lakes Branch

Name:Wells Fargo Bank, Waterford Lakes Branch
Full Service Brick and Mortar Office
Review:853 client reviews
Location:101 South Alafaya Trail
Orlando, FL 32828

Orange County
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Phone:407-649-5030
FDIC Cert:#3511
Established:1997-09-04


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5037, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,773,157,000,000
Total Deposits:$1,491,707,000,000
Total Equity Capital:$171,094,000,000
Total Domestic Office Deposits:$1,463,374,000,000
Net Income:$4,473,000,000
Quarterly Net Income:$4,473,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%
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Client Review

853 client reviews of Wells Fargo Bank scored 2 out of 5.

Totally Amazed By Pathetic Customer Service Provided
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ruteawakening, Apr. 16, 2013

They deserve negative stars.  The teller, whose name I will save when I contact Wells Fargo corporate, refused to give me a deposit envelope.  I like to place all the paperwork and money for a deposit in an envelope whether I use the ATM, night drop, or go inside.  The Lee Vista branch provides much better customer service.  I am appalled.  I have not been treated this poorly by a bank since 1986 when I was 16 years old by a teller at Sun Bank, which is now SunTrust.  I closed my account and have not returned to Sun Bank/SunTrust since then.  I voiced my displeasure as I was leaving, and no one came out to inquire as why I was voicing displeasure.  Are you kidding me?  A bank that is as HUGE as Wells Fargo is can not provide deposit envelopes to their customers.  At one time you could acquire deposit envelopes directly from the ATM and therefore avoid the lines and poor customer service provided by condescending tellers asking a boatload of inappropriate questions turning a simple request into a total nightmare.  Shame on the teller.  Shame on the manager.  Shame on Wells Fargo.  This pathetic and shameful level of customer service was provided at 101 South Alafaya Trail in Orlando, FL 32828.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Waterford Lakes Branch at Orlando, FL
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