PNC Bank, ORLANDO - WATERFORD LAKES BRANCH

Name:PNC Bank, ORLANDO - WATERFORD LAKES BRANCH
Full Service Brick and Mortar Office
Review: 2.5star414 client reviews
Location:650 South Alafaya Trail
Orlando, FL 32828

Orange County
View Other Branches
 
Phone:407-249-8600
FDIC Cert:#6384
Established:08/28/2006


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:01/01/1804
FDIC Insurance:01/01/1934
Holden By:PNC FINL SERVICES GROUP INC
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2607, view all, view on map
Website:www.pnc.com
Total Assets:$553,395,198,000
Total Deposits:$443,998,950,000
Total Equity Capital:$42,532,897,000
Total Domestic Office Deposits:$443,674,902,000
Net Income:$4,239,858,000
Quarterly Net Income:$1,506,406,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:14%
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Client Review

414 client reviews of PNC Bank scored 2.5 out of 5.

Horrible Customer Service!! ATM Ripoff
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by jessiecas123, Apr. 03, 2014

I visited this location earlier today to withdraw money using the Eppicard (child support). At the ATM I tried to withdraw the entire amount that was deposited into my card, and the ATM gave me a receipt saying that my account had insufficient funds. I then printed out my balance and indeed, I did have SUFFICIENT funds. I went inside of the branch to tell them about the issue, and the teller said there was nothing she could do because "we don't even service our ATM." After explaining to her that the reason I believed I couldn't withdraw the entire balance was because the ATM was trying to charge a fee, which according to the Eppicard Agreement, we are allowed one FREE transaction per month; she proceeded to tell me to speak with the manager--who was very rude and also told me that there was nothing they could do because they don't have anything to do with their ATM and that I should call the Eppicard customer service. How can a branch manager not know anything about a partner company?! Horrible experience!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Orlando - Waterford Lakes Branch at Orlando, FL
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