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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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Complete and Utter Discrimination.
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by 12171217717, Sep. 10, 2013
If you have black hair and brown eyes, Your not welcome at this branch. Downtown Bend Oregon
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bend Branch at Bend, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 12171217717, Sep. 10, 2013
If you have black hair and brown eyes, Your not welcome at this branch. Downtown Bend Oregon
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bend Branch at Bend, OR
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Incompetent, rude employees
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by unhappywwellsfargo, Sep. 06, 2013
4 weeks ago, my husband and I went into the nearest Wells Fargo in our new location--Pan Am shopping center in Fairfax, VA--to add my name and get me cards for both my husband's checking and credit accounts and to update our account information since we recently moved and I recently changed my name (I have my own separate checking account at Wells Fargo as well).
The banker we met with was friendly but, we learned later, he did not do what was asked of him. We met with him for over a half hour and the only thing that he did correctly was to allow me to see all the pertinent accounts when I signed in online. He didn't update my contact information and he didn't arrange for cards in my name on my husband's accounts to be sent to me. We brought in all the necessary documents stating our address change, my name change, our marital status, etc. and he made copies of the documents we brought in, had us sign 3-4 different things 'verifying' and 'authorizing' the changes and our new information. He told us to expect my new cards in the mail within 10 business days.
We wait for 2 weeks just to find out that he actually had not added me to my husband's accounts successfully and I never received new cards for those accounts. So I went back into the same branch to try to straighten this out and met with another banker. I told her about my past experience and she shrugged and said there must have been a 'glitch' in the system and they were not able to process our request. She didn't seem to comprehend why I would be annoyed that I had to wait 2 weeks and then come back in again and made it seem like it was a common mistake.
Maybe it was a small mistake but I was pretty annoyed that she just made it seem like our time was not valuable so who cares if I have to come in twice to do something that should be very simple and straightforward. So, I was already frustrated with the service we had received at this point but I understand that things happen so I proceeded with this new banker, hoping she could issue me the cards for my husband's accounts and successfully update our contact information as well. It seemed like she knew what she was doing and I left after meeting with her for about 20 minutes and her telling me my new cards would be mailed to me within a week or so.
A week later I finally get the debit card, as expected. The next day I got a credit card, so I assumed that it was the credit card I requested, one that is tied to my husband's credit account. (I realize we have separate lines of credit but they had already done a credit check on me and I had been approved to be added to his account, or so I was told.)
Well, once I logged-in and found the credit account, I realize that it was not part of my husband's account after all but that she has issued me my own, completely separate credit card. Yeah, I was pretty annoyed but this was not such a big deal. I don't mind having my own credit card and the one I got has no fees and pretty good rewards so it wasn't the worst thing ever.
However, it is not what I asked for or what I went into Wells Fargo and spent approx. 50 minutes total of my time trying to get. I called the banker who I had seen most recently (since I had her business card) and, after waiting on hold for awhile, I told her about her error with the credit card. She was so rude on the phone. She kept interrupting me, she laughed in a condescending way when I said that I had never asked to have my own credit card, insisted that she hadn't done anything wrong, and she did not ever apologize. She kept saying 'well, you asked to get your own credit card, so...' and 'you are not allowed to just get a credit card on your husband's account without him authorizing it (scoff)' and 'I know you had a bad experience the first time you came in but the past is the past, don't try to make it seem like I did anything wrong.' Seriously? How unprofessional.
Perhaps I should have realized that I wouldn't be able to complete this whole process without my husband coming in with me a second time to 'authorize' that I could get a credit card under his account. However, I assumed incorrectly that since he had already been in with me once and had already signed authorizations for things, and since it was the first banker we worked with's error that put us in this situation in the first place, that she would be able to issue me a credit card under his account even without him there or that, if it was necessary for him to authorize it again, we could call him or she would simply tell me that I had to come back in with him again later. If she had told me when I was in there that I needed him there to authorize it, I would have been more annoyed, of course, but I would have understood and come back with him or had him call in later.
She didn't say anything like that. I explained the whole situation to her at least 3 times when I was in there and she seemed to understand. Then, when it turns out she didn't do what I asked and I called to question her about it, she got super defensive and nasty and refused to apologize for her mistake. She never would admit that she made a mistake.
That is what so infuriated me to the point that I wanted to write this review. She works in customer service, she made a mistake and instead of just saying 'I'm so sorry, what would you like me to do to remedy the situation?' She insists that I asked her to perform a service that I did not ask for...Even if I had asked for the wrong thing and it had not truly been her error, she still should have just apologized for the confusion. I really can't believe that it should be so difficult simply to add me to my husband's accounts. We brought in all the necessary documentation, we both came in at the same time and met with a banker and I really thought that this would be a simple, easy process. I got excuse after excuse from both bankers--oh, it was a glitch in the system; oh, you told us you wanted your own credit card; oh, you came in right before a holiday weekend so it was really busy (what on earth does that have to do with anything?!). And totally unprofessional, rude attitude from that second banker. I can't believe she has a job in customer service. I know the names of both the bankers I worked with but I am hesitant to post their names here because I don't want to be nasty just because that second banker was.
But I will not go back to this branch location.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pan Am Branch at Fairfax, VA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unhappywwellsfargo, Sep. 06, 2013
4 weeks ago, my husband and I went into the nearest Wells Fargo in our new location--Pan Am shopping center in Fairfax, VA--to add my name and get me cards for both my husband's checking and credit accounts and to update our account information since we recently moved and I recently changed my name (I have my own separate checking account at Wells Fargo as well).
The banker we met with was friendly but, we learned later, he did not do what was asked of him. We met with him for over a half hour and the only thing that he did correctly was to allow me to see all the pertinent accounts when I signed in online. He didn't update my contact information and he didn't arrange for cards in my name on my husband's accounts to be sent to me. We brought in all the necessary documents stating our address change, my name change, our marital status, etc. and he made copies of the documents we brought in, had us sign 3-4 different things 'verifying' and 'authorizing' the changes and our new information. He told us to expect my new cards in the mail within 10 business days.
We wait for 2 weeks just to find out that he actually had not added me to my husband's accounts successfully and I never received new cards for those accounts. So I went back into the same branch to try to straighten this out and met with another banker. I told her about my past experience and she shrugged and said there must have been a 'glitch' in the system and they were not able to process our request. She didn't seem to comprehend why I would be annoyed that I had to wait 2 weeks and then come back in again and made it seem like it was a common mistake.
Maybe it was a small mistake but I was pretty annoyed that she just made it seem like our time was not valuable so who cares if I have to come in twice to do something that should be very simple and straightforward. So, I was already frustrated with the service we had received at this point but I understand that things happen so I proceeded with this new banker, hoping she could issue me the cards for my husband's accounts and successfully update our contact information as well. It seemed like she knew what she was doing and I left after meeting with her for about 20 minutes and her telling me my new cards would be mailed to me within a week or so.
A week later I finally get the debit card, as expected. The next day I got a credit card, so I assumed that it was the credit card I requested, one that is tied to my husband's credit account. (I realize we have separate lines of credit but they had already done a credit check on me and I had been approved to be added to his account, or so I was told.)
Well, once I logged-in and found the credit account, I realize that it was not part of my husband's account after all but that she has issued me my own, completely separate credit card. Yeah, I was pretty annoyed but this was not such a big deal. I don't mind having my own credit card and the one I got has no fees and pretty good rewards so it wasn't the worst thing ever.
However, it is not what I asked for or what I went into Wells Fargo and spent approx. 50 minutes total of my time trying to get. I called the banker who I had seen most recently (since I had her business card) and, after waiting on hold for awhile, I told her about her error with the credit card. She was so rude on the phone. She kept interrupting me, she laughed in a condescending way when I said that I had never asked to have my own credit card, insisted that she hadn't done anything wrong, and she did not ever apologize. She kept saying 'well, you asked to get your own credit card, so...' and 'you are not allowed to just get a credit card on your husband's account without him authorizing it (scoff)' and 'I know you had a bad experience the first time you came in but the past is the past, don't try to make it seem like I did anything wrong.' Seriously? How unprofessional.
Perhaps I should have realized that I wouldn't be able to complete this whole process without my husband coming in with me a second time to 'authorize' that I could get a credit card under his account. However, I assumed incorrectly that since he had already been in with me once and had already signed authorizations for things, and since it was the first banker we worked with's error that put us in this situation in the first place, that she would be able to issue me a credit card under his account even without him there or that, if it was necessary for him to authorize it again, we could call him or she would simply tell me that I had to come back in with him again later. If she had told me when I was in there that I needed him there to authorize it, I would have been more annoyed, of course, but I would have understood and come back with him or had him call in later.
She didn't say anything like that. I explained the whole situation to her at least 3 times when I was in there and she seemed to understand. Then, when it turns out she didn't do what I asked and I called to question her about it, she got super defensive and nasty and refused to apologize for her mistake. She never would admit that she made a mistake.
That is what so infuriated me to the point that I wanted to write this review. She works in customer service, she made a mistake and instead of just saying 'I'm so sorry, what would you like me to do to remedy the situation?' She insists that I asked her to perform a service that I did not ask for...Even if I had asked for the wrong thing and it had not truly been her error, she still should have just apologized for the confusion. I really can't believe that it should be so difficult simply to add me to my husband's accounts. We brought in all the necessary documentation, we both came in at the same time and met with a banker and I really thought that this would be a simple, easy process. I got excuse after excuse from both bankers--oh, it was a glitch in the system; oh, you told us you wanted your own credit card; oh, you came in right before a holiday weekend so it was really busy (what on earth does that have to do with anything?!). And totally unprofessional, rude attitude from that second banker. I can't believe she has a job in customer service. I know the names of both the bankers I worked with but I am hesitant to post their names here because I don't want to be nasty just because that second banker was.
But I will not go back to this branch location.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pan Am Branch at Fairfax, VA
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by 4urinformation 2013-09-07 20:08:34
so sorry to hear of your bad experience. I have never had a good experience with Wells Fargo employees myself. It would be nice if you put down who helped you so that way people could avoid going to them for assistance and avoid a bad experience as well.
If you belong to Wells Fargo, I'd get out while you can
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by MoneyStealers123, Sep. 05, 2013
Wells Fargo has got to be the worst bank there is. Lets just say I was there to close out my accounts and not only did I have to wait OVER AN HOUR to talk to someone about it.. But once I got my cashiers check and was sent up to a teller, I had to wait another 20 minutes. Oh and to make matters even better, they were $500 short on the cashiers check..and if I hadn't called Wells Fargo member services and findout through them that I was right about thinking they were short,they never would have called me because according to them"everything balanced out at the end of the day". So now, ONE WEEK after they've pretty much stolen my money, they still haven't given me any of it back because they had to "order it." I hope this story says enough. Not only don't go to this branch, but switch banks ASAP. They have always sucked. If they won't take your money literally, they'll do it through BS fees.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mill Plain Branch at Danbury, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MoneyStealers123, Sep. 05, 2013
Wells Fargo has got to be the worst bank there is. Lets just say I was there to close out my accounts and not only did I have to wait OVER AN HOUR to talk to someone about it.. But once I got my cashiers check and was sent up to a teller, I had to wait another 20 minutes. Oh and to make matters even better, they were $500 short on the cashiers check..and if I hadn't called Wells Fargo member services and findout through them that I was right about thinking they were short,they never would have called me because according to them"everything balanced out at the end of the day". So now, ONE WEEK after they've pretty much stolen my money, they still haven't given me any of it back because they had to "order it." I hope this story says enough. Not only don't go to this branch, but switch banks ASAP. They have always sucked. If they won't take your money literally, they'll do it through BS fees.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mill Plain Branch at Danbury, CT
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by Shantez 2013-09-06 12:44:35
I concur...this is the worst bank I have ever dealt with. I was recently a fraud victim that was not protected and they suspected fraudulent activity on my acct, but didn't close the acct until I notified them in regards, but mailed me a letter back dated days before the call. The check was wrote out to my daughter and signed by the perpetrator as well deposited on a Friday, and was able to withdraw over 2,000 when ONLY 57 dollars was in the acct. How could that happen when there is no money to cover the check I ask...in my honest opinion an inside job. Now I not only file a claims report, but a police report in which the claims dept states they find no fraud activity, but how is that when I submitted my police report, because my daughter never resided where I reside and I am not going to make a claim or police report against myself. I will take this matter up the chain of command, because there is definitely something wrong with this and the resolution that I was given is not acceptable.
Too slow
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by Commonsense, Sep. 03, 2013
Went into this branch, waited for 15 minutes, saw I was probably going to be there a while. Luckily I don't usually bank there, so I went to another nearby bank, and took care of my business there. Lesson for the bank, if you have four teller stations but are two cheap to have more than 2 tellers, it's going to look bad, and people are going to get frustrated and bank somewhere else. Simple as that
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Cheyenne East Branch at Cheyenne, WY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Commonsense, Sep. 03, 2013
Went into this branch, waited for 15 minutes, saw I was probably going to be there a while. Luckily I don't usually bank there, so I went to another nearby bank, and took care of my business there. Lesson for the bank, if you have four teller stations but are two cheap to have more than 2 tellers, it's going to look bad, and people are going to get frustrated and bank somewhere else. Simple as that
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Cheyenne East Branch at Cheyenne, WY
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by kukeyj 2014-03-18 23:37:46
Its probably not about being too cheap to hire more help....it may be about being careful about the people they hire. Its a bank...not a stop and go gas station. Id rather wait and have my money handled appropriately and correctly rather than be so fast and have someone make a mistake cause they dont take the time or care that they are dealing with what I use to live on....my money.
excellent
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by BILLH3508, Sep. 03, 2013
EXCELLENT SERVICE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Dalraida Branch at Montgomery, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BILLH3508, Sep. 03, 2013
EXCELLENT SERVICE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Dalraida Branch at Montgomery, AL
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Terrible customer service
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by Golfitz, Sep. 03, 2013
If you have an afternoon to waste, this is the bank for you. Their idea of customer service is to give you a comfortable chair and ignore you. I've been to the bank three times in the last month, and I'm still waiting for someone to take care of me. If I ever have a day to waste, I'll close my account and empty my safe deposit box there. Wachovia was OK when I opened the account, Wells Fargo would get 1/2 star if I could give them one.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hendersonville Main at Hendersonville, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Golfitz, Sep. 03, 2013
If you have an afternoon to waste, this is the bank for you. Their idea of customer service is to give you a comfortable chair and ignore you. I've been to the bank three times in the last month, and I'm still waiting for someone to take care of me. If I ever have a day to waste, I'll close my account and empty my safe deposit box there. Wachovia was OK when I opened the account, Wells Fargo would get 1/2 star if I could give them one.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hendersonville Main at Hendersonville, NC
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Horrible!
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by Britt1019, Sep. 03, 2013
Worst worst worst bank I have EVER been to!! Rude, SLOW employees. On a Tuesday morning, I waited over an hour to make a deposit. I ended up leaving because it was taking too long and came back at 1pm. It is 230 and I still haven't been served. Absolute terrible bank staff. I
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sand Lake Branch at Orlando, FL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Britt1019, Sep. 03, 2013
Worst worst worst bank I have EVER been to!! Rude, SLOW employees. On a Tuesday morning, I waited over an hour to make a deposit. I ended up leaving because it was taking too long and came back at 1pm. It is 230 and I still haven't been served. Absolute terrible bank staff. I
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sand Lake Branch at Orlando, FL
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Worst exprience EVER~~~
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by TrueSh8T, Aug. 26, 2013
I opened my account three mos ago. I explained to the account rep what my needs were ie: withdraw, deposit and child savings account. I emphasized my NEED to have deposit abilities thru my ATM. Long story short... I didn't get what I asked for. AS A MATTER OF FACT ALL MY WORRIES AND FEARS of dealing with another bank came true, when I found out she signed me up for some restricted acct. Never was I told that the acct would be a restricted acct; she just kept "mmmmmhhmming and auhing" me. I came forward with my concerns, worst part was my interactions with the staff, by far the worst consumer service ever. It seem there was more pawning me off to others who couldn't give me a definite answer to any of my questions. The worst was when I closed my acct, I was pulled out of line to see yet another Acct rep all so he (Jon Nguyen) can hand me a white deposit slip and tells me "you can get back in line now" ... I said, Are you serious? Jon, ever so immaturely peeps his head up to see the now five people wait and says "yes, it's a short line"!!! Geee, Thanks! What can you find at Wells Fargo, Staff full of immaturity. lack of customer services skills and lack of knowledge!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 185th And Sunset Blvd Branch at Beaverton, OR
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TrueSh8T, Aug. 26, 2013
I opened my account three mos ago. I explained to the account rep what my needs were ie: withdraw, deposit and child savings account. I emphasized my NEED to have deposit abilities thru my ATM. Long story short... I didn't get what I asked for. AS A MATTER OF FACT ALL MY WORRIES AND FEARS of dealing with another bank came true, when I found out she signed me up for some restricted acct. Never was I told that the acct would be a restricted acct; she just kept "mmmmmhhmming and auhing" me. I came forward with my concerns, worst part was my interactions with the staff, by far the worst consumer service ever. It seem there was more pawning me off to others who couldn't give me a definite answer to any of my questions. The worst was when I closed my acct, I was pulled out of line to see yet another Acct rep all so he (Jon Nguyen) can hand me a white deposit slip and tells me "you can get back in line now" ... I said, Are you serious? Jon, ever so immaturely peeps his head up to see the now five people wait and says "yes, it's a short line"!!! Geee, Thanks! What can you find at Wells Fargo, Staff full of immaturity. lack of customer services skills and lack of knowledge!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 185th And Sunset Blvd Branch at Beaverton, OR
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by Axel 2013-08-29 08:32:57
I am very sure you over exaggerated this entire conversation. The staff are extremely nice, the people are friendly, and they make sure your needs are met. Yea it took me a little longer but there only like 4 lines there anyway and only 2 personal bankers because it was built for less people. You probably get bad customer service because your a bad customer.
by busyRN2 2013-08-30 12:16:40
um, no, axel, i believe you are wrong. i am a good customer, nice person, and when i stopped in to discuss business i was treated like crap! very poor customer service. I also called several times and NEVER received a return call...stay local and steer clear of this institution.....1stBank or Basin....Great customer service, also good service from Fergus Federal. Never been to Bank of the Rockies....
Geoff Kopecky
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by Geoffreykopecky, Aug. 25, 2013
I absolutely LOVE the experience that I get whenever I visit wells fargo here. Brittny Ferguson is my banker. She is by far the best in her field in my opinion. I have had accounts at many previous banks.
She and her staff are extrememly professional, knowledgeable and caring. I know what it takes to deliver an exceptional experience and appreciate her leadership and teamwork in ding so. I am a regional doctor/mentor for a larger southern california dental office network bringing teams together just as Brittny does. People of her caliber are a rare find. Its a pleasure to drive across town just to see her positive energy enthusiasm in customer care which is her nature. You are very lucky to have such a brilliant individual representing Wells Fargo. She is a role model for us all and recommend her without reservation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sports Arena Main Branch at San Diego, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Geoffreykopecky, Aug. 25, 2013
I absolutely LOVE the experience that I get whenever I visit wells fargo here. Brittny Ferguson is my banker. She is by far the best in her field in my opinion. I have had accounts at many previous banks.
She and her staff are extrememly professional, knowledgeable and caring. I know what it takes to deliver an exceptional experience and appreciate her leadership and teamwork in ding so. I am a regional doctor/mentor for a larger southern california dental office network bringing teams together just as Brittny does. People of her caliber are a rare find. Its a pleasure to drive across town just to see her positive energy enthusiasm in customer care which is her nature. You are very lucky to have such a brilliant individual representing Wells Fargo. She is a role model for us all and recommend her without reservation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sports Arena Main Branch at San Diego, CA
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Geoff Kopecky
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by Geoffreykopecky, Aug. 25, 2013
I absolutely LOVE the experience that I get whenever I visit wells fargo here. Brittny Ferguson is my banker. She is by far the best in her field in my opinion. I have had accounts at many previous banks.
She and her staff are extrememly professional, knowledgeable and caring. I know what it takes to deliver an exceptional experience and appreciate her leadership and teamwork in ding so. I am a regional doctor/mentor for a larger southern california dental office network bringing teams together just as Brittny does. People of her caliber are a rare find. Its a pleasure to drive across town just to see her positive energy enthusiasm in customer care which is her nature. You are very lucky to have such a brilliant individual representing Wells Fargo. She is a role model for us all and recommend her without reservation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sports Arena Main Branch at San Diego, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Geoffreykopecky, Aug. 25, 2013
I absolutely LOVE the experience that I get whenever I visit wells fargo here. Brittny Ferguson is my banker. She is by far the best in her field in my opinion. I have had accounts at many previous banks.
She and her staff are extrememly professional, knowledgeable and caring. I know what it takes to deliver an exceptional experience and appreciate her leadership and teamwork in ding so. I am a regional doctor/mentor for a larger southern california dental office network bringing teams together just as Brittny does. People of her caliber are a rare find. Its a pleasure to drive across town just to see her positive energy enthusiasm in customer care which is her nature. You are very lucky to have such a brilliant individual representing Wells Fargo. She is a role model for us all and recommend her without reservation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sports Arena Main Branch at San Diego, CA
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little knowledge of employees
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by assistant1, Aug. 24, 2013
Trying to get service is terrible. Took me almost 3 months to refinance mortgage. Had too many people working on it in different parts of the country and different departments. I couldn't get a good answer from anyone when I had a question. The typical right hand did not know what the left hand was doing. On a different note, I talked with a banker about varios investment products. Poor knowledge and try to push you to the Wells Fargo funds even if they underperform other funds. They have their own interests first it seems. Would never work with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby assistant1, Aug. 24, 2013
Trying to get service is terrible. Took me almost 3 months to refinance mortgage. Had too many people working on it in different parts of the country and different departments. I couldn't get a good answer from anyone when I had a question. The typical right hand did not know what the left hand was doing. On a different note, I talked with a banker about varios investment products. Poor knowledge and try to push you to the Wells Fargo funds even if they underperform other funds. They have their own interests first it seems. Would never work with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Horrible Bank!
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by susangb, Aug. 23, 2013
I have been banking with Wells Fargo since I was 19 years old and it was then Union Trust.
In May this year, my husband's business account was hacked into and the hacker stole $2,000. Wells Fargo recommended that we close all of our accounts and re-open them, which we did. It took the entire summer to straighten most everything out, but there are still a few outstanding items to be resolved.
Last month, my husband deposited a check into his business account in the amount of $10k. WF put a hold on the check, making us wait 10 business days until we could access these funds.
Yesterday, he deposited a $7,500 check and the same thing happened. When he questioned our banker and her manager, they out and out lied to us about the reason (I have come to find out that any checks deposited over $5k will more than likely be placed on hold, when I spoke to the Customer Service Rep at the "800" number I was given to call). I do not appreciate being lied to!
We are a very small company that needs to meet payroll every Friday. We cannot operate like this!
I will be switching banks tomorrow. I just don't know which bank to switch to!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Church & Elm at New Haven, CT
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby susangb, Aug. 23, 2013
I have been banking with Wells Fargo since I was 19 years old and it was then Union Trust.
In May this year, my husband's business account was hacked into and the hacker stole $2,000. Wells Fargo recommended that we close all of our accounts and re-open them, which we did. It took the entire summer to straighten most everything out, but there are still a few outstanding items to be resolved.
Last month, my husband deposited a check into his business account in the amount of $10k. WF put a hold on the check, making us wait 10 business days until we could access these funds.
Yesterday, he deposited a $7,500 check and the same thing happened. When he questioned our banker and her manager, they out and out lied to us about the reason (I have come to find out that any checks deposited over $5k will more than likely be placed on hold, when I spoke to the Customer Service Rep at the "800" number I was given to call). I do not appreciate being lied to!
We are a very small company that needs to meet payroll every Friday. We cannot operate like this!
I will be switching banks tomorrow. I just don't know which bank to switch to!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Church & Elm at New Haven, CT
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by whee 2013-08-24 11:40:00
Wells Fargo in general is a horrible bank. They are not customer service oriented at all. u have a problem, you solve it. Never ask for a refund for a bounced check fee. They bounced a $2 payment I had made and charged me $35. They are the real robbers of today. If I never had to use another bank, I would not. But, of course, they make it so you cannot use their bank without an account.
horrible bank
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by zpalmer, Aug. 23, 2013
They are extremly unproffeaional i have been charged three rimes for am account i closed three months ago and now i am being told there is no way for them to reimburse my money eben tho it was due to the negligence to close this acvount eben rho i was rold it had been on several occasions by bank manager i have now closes mt accounta here amd would not reccommend any one ever trust these people with your money they are never in to take your calls and when u leave messages with the peolle who.answer the phones ( what ever it is they do it appears toe that it is not very much of amything they never return these calls even when i have ckntacted them several times ...this bank is by far the worst experience i ever had in cuatomer service out of anywher i have been in my entire life ...agai. i would advise and hope that no one ever give these peoe your business because they are basically robbing you of ur money with there lazyness and ignorence
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Southport Branch at Richmond, VA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby zpalmer, Aug. 23, 2013
They are extremly unproffeaional i have been charged three rimes for am account i closed three months ago and now i am being told there is no way for them to reimburse my money eben tho it was due to the negligence to close this acvount eben rho i was rold it had been on several occasions by bank manager i have now closes mt accounta here amd would not reccommend any one ever trust these people with your money they are never in to take your calls and when u leave messages with the peolle who.answer the phones ( what ever it is they do it appears toe that it is not very much of amything they never return these calls even when i have ckntacted them several times ...this bank is by far the worst experience i ever had in cuatomer service out of anywher i have been in my entire life ...agai. i would advise and hope that no one ever give these peoe your business because they are basically robbing you of ur money with there lazyness and ignorence
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Southport Branch at Richmond, VA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by WilliamSeaton 2015-03-30 10:14:25
I have made two attempts to have this branch help me with a non-profit YMCA account. First they said that the account was too old and was a conversion from Wachovia. So, I sat and waited and was told that they would get back to me. A very nice Young Lady, Rachel helped me. Later she did call me and left me a message. I returned her call and then heard nothing back. Few days later I got an e-mail asking me to rate their service, so I filled it out. Few days after that, I got a call from the District Manager, Katey Again very nice and she apologized for any inconvenience. We set up an appointment for the 30th for me to meet with Rachel at 9am. So, I go to the branch at 10831 Midlothian Tnpke to see her at 9 am and was told that she was not in. A teller let me know that someone else would help me. He disappeared into the back and then came out and mentioned to me, "are you the one that is trying to straighten out the YMCA non-profit account?" I mentioned that yes, that was me. The Manager did not come out and explain but had a teller do it for her. So I waited over 25 minutes and then left. If you cannot keep appointments that you set and then make people wait this is not very respectful of their time. While people are nice at the bank, I give them poor ratings for their customer service.
wow
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by ml0091, Aug. 22, 2013
I visited the Mequon branch the other day and was greeted by a young man right as I walked through the door. He was very helpful in directing me over to one of the bankers. I have been banking with this location in Mequon for many years and have seldomly recieved such wonderful service. The young man who greated me even called the next day to ask if I had everything taken care of when I was in the previous afternoon. Customer Service this great is rarely found these days, and i greatly appreciate the Mequon staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ml0091, Aug. 22, 2013
I visited the Mequon branch the other day and was greeted by a young man right as I walked through the door. He was very helpful in directing me over to one of the bankers. I have been banking with this location in Mequon for many years and have seldomly recieved such wonderful service. The young man who greated me even called the next day to ask if I had everything taken care of when I was in the previous afternoon. Customer Service this great is rarely found these days, and i greatly appreciate the Mequon staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
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Tough to be this bad.
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by FdaWankerBankers, Aug. 21, 2013
Helped by some woman named Ryanne (spelling?). Horrible uppity attitude. I truly wish that we could do away with bankers, they are next to pedophiles and murderers.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Newport Coast Branch at Newport Coast, CA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FdaWankerBankers, Aug. 21, 2013
Helped by some woman named Ryanne (spelling?). Horrible uppity attitude. I truly wish that we could do away with bankers, they are next to pedophiles and murderers.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Newport Coast Branch at Newport Coast, CA
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JASMINE
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by DEEJAY, Aug. 19, 2013
LOVED IT. Jasmine is beautiful & extremely helpful.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Westminster Pavilions Branch at Westminster, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DEEJAY, Aug. 19, 2013
LOVED IT. Jasmine is beautiful & extremely helpful.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Westminster Pavilions Branch at Westminster, CA
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Horrible people
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by Lillyz56, Aug. 16, 2013
The teller that waited on me last time I was in was only 19 and obviously hung over because she reeked of alcohol and looked like she had been out all night! I don't think I should trust my money with a company that allows minors/employee's to come into work hung over and management doesn't seem like they care!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, University Gilbert Branch at Mesa, AZ
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Lillyz56, Aug. 16, 2013
The teller that waited on me last time I was in was only 19 and obviously hung over because she reeked of alcohol and looked like she had been out all night! I don't think I should trust my money with a company that allows minors/employee's to come into work hung over and management doesn't seem like they care!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, University Gilbert Branch at Mesa, AZ
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320th Federal Way Branch - Worst Bank Ever
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by Mila, Aug. 14, 2013
I am sick and tired with the customer service in the Federal Way 320th Wells Fargo. Every single time they ask me what I do for a living because my check is around 5 grand. I believe it is not their business and they told me I should open a business account, and I almost closed my account today. Who hires these people, who have no knowledge about anything. They just want to stick their nose in your personal life. They called the manager over because she had to sign this check and her question was the same, what kind of business am I doing. Never go to this branch, if you don't want to explain your personal life.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Federal Way Branch at Federal Way, WA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mila, Aug. 14, 2013
I am sick and tired with the customer service in the Federal Way 320th Wells Fargo. Every single time they ask me what I do for a living because my check is around 5 grand. I believe it is not their business and they told me I should open a business account, and I almost closed my account today. Who hires these people, who have no knowledge about anything. They just want to stick their nose in your personal life. They called the manager over because she had to sign this check and her question was the same, what kind of business am I doing. Never go to this branch, if you don't want to explain your personal life.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Federal Way Branch at Federal Way, WA
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You guys are awful
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by Theshaychan, Aug. 12, 2013
Seriously came in 3 times to get a new debit card and open an account none of the cards got sent to me. They act so friendly when you walk in BUT DON'T KNOW HOW TO DO ANYTHING PROPERLY. So pissed. I think I'll just go to U.S Bank or something.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Urbandale Branch at Urbandale, IA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Theshaychan, Aug. 12, 2013
Seriously came in 3 times to get a new debit card and open an account none of the cards got sent to me. They act so friendly when you walk in BUT DON'T KNOW HOW TO DO ANYTHING PROPERLY. So pissed. I think I'll just go to U.S Bank or something.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Urbandale Branch at Urbandale, IA
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Not fit for all races
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by Jesse23, Aug. 12, 2013
Didn't know this branch also hired racially profiling special ed people. Pulled up at the drive-thru behind another car and was waiting for the bank to open. I had a shaved head and a beard. (yea, here we go). Was greeted by one of those aging ditz blondes who dress like their 18. She doesn't say "Hi, How are you?". No smile. Looked like she was pissed off that the SECOND car to come through there at 9:02am did not have a white person in it. Told her I needed to pay off a certain amount on my wifes secured credit card, FROM our checking account, and filled out the slip. After playing a little bit of solitaire on her computer, she says she can't give me that information because I'm not on the account. Now she's got me confused because 1st- I didn't ask for anything and 2nd- I had paid the previous month the same way with NO problems. I know I'm not on the credit card, but we have a joint checking account. I told her this. The credit card was just for my wife so that she could build up her credit since she was new to the country. I told her me and my wife have a joint account here and if she's SURE I'm not on the account. This lady had the audacity to leave me hanging and go help the person on the other lane. Then comes back and tells me "yea, your not on the account". I'm thinking she has all our accounts and info open in front of her. (This broad was telling me that I was not on the credit card this whole time but she kept saying 'account' which threw me off along with the inclusion of the side served attitude. Duh, I'm not on the credit card.) Then Ms. Wrinkles asks me for my license, and then our debit card.. and after a while, my checking account (cuz obviously the poor thing was too into playing minesweeper to look up the account with the debit card I had handed to her). So when she asked me for the checking account #, I pretty much knew what was going on. She comes back and tells me she can't give me the info. (Now frustrated, yet staying calm) I ask "Again, WHAT INFO? I didn't ask for any info. I am not asking for ANY info. I just want to pay off the credit card." She finally got it. (Mind you, there were other cars now behind me, waiting). After 15 mins of Pinball 3D, Bless her heart, she finalllly understood. Yaaay. She decoded the message. She gave me a receipt, and (lol) just stood there stare'n at me. No "sorry about the wait" or "sorry about the confusion" or "is there anything I can help you with?" or "have..a..nice..day"....? Nothing. (Don't you hate people who think FOR us and "think" they know what we want no matter what we tell them. It's like they're in their own world and hear only what they want to hear.)
The irony of her being a joke.. Remember she couldn't give me absolutely ANY kinda info about the account that I never asked for? Well, I look down at the receipt and to my shock, what do you know..
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, North Ridge Branch at Raleigh, NC
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jesse23, Aug. 12, 2013
Didn't know this branch also hired racially profiling special ed people. Pulled up at the drive-thru behind another car and was waiting for the bank to open. I had a shaved head and a beard. (yea, here we go). Was greeted by one of those aging ditz blondes who dress like their 18. She doesn't say "Hi, How are you?". No smile. Looked like she was pissed off that the SECOND car to come through there at 9:02am did not have a white person in it. Told her I needed to pay off a certain amount on my wifes secured credit card, FROM our checking account, and filled out the slip. After playing a little bit of solitaire on her computer, she says she can't give me that information because I'm not on the account. Now she's got me confused because 1st- I didn't ask for anything and 2nd- I had paid the previous month the same way with NO problems. I know I'm not on the credit card, but we have a joint checking account. I told her this. The credit card was just for my wife so that she could build up her credit since she was new to the country. I told her me and my wife have a joint account here and if she's SURE I'm not on the account. This lady had the audacity to leave me hanging and go help the person on the other lane. Then comes back and tells me "yea, your not on the account". I'm thinking she has all our accounts and info open in front of her. (This broad was telling me that I was not on the credit card this whole time but she kept saying 'account' which threw me off along with the inclusion of the side served attitude. Duh, I'm not on the credit card.) Then Ms. Wrinkles asks me for my license, and then our debit card.. and after a while, my checking account (cuz obviously the poor thing was too into playing minesweeper to look up the account with the debit card I had handed to her). So when she asked me for the checking account #, I pretty much knew what was going on. She comes back and tells me she can't give me the info. (Now frustrated, yet staying calm) I ask "Again, WHAT INFO? I didn't ask for any info. I am not asking for ANY info. I just want to pay off the credit card." She finally got it. (Mind you, there were other cars now behind me, waiting). After 15 mins of Pinball 3D, Bless her heart, she finalllly understood. Yaaay. She decoded the message. She gave me a receipt, and (lol) just stood there stare'n at me. No "sorry about the wait" or "sorry about the confusion" or "is there anything I can help you with?" or "have..a..nice..day"....? Nothing. (Don't you hate people who think FOR us and "think" they know what we want no matter what we tell them. It's like they're in their own world and hear only what they want to hear.)
The irony of her being a joke.. Remember she couldn't give me absolutely ANY kinda info about the account that I never asked for? Well, I look down at the receipt and to my shock, what do you know..
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, North Ridge Branch at Raleigh, NC
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Lillyz56 2013-08-17 01:55:12
Jesse23, you're the racist/special ed one. Stare'n is actually spelled " staring" or "starin" in your words... Spell check anyone? I'm guessing you didn't make it through elementry school? If you wanna talk s**t about someone atleast do it right.. You're entire statment is a joke.. Was alot of rambling.. Made no sense! Atleast not to myself or any other person who knows how to read.. The way you're attacking this woman seems like you have a grudge against a woman having a better job than you, or maybe its because she's blonde and has a better job than you.. Maybe next time your wife can pay on her own card instead of sending an idiot :)
by Lillyz56 2013-08-17 02:12:09
Poor thing, I guess you were playing minesweeper when they were teaching grammer/english.. What am I saying, minesweeper is way too hard for you to understand, you would of had to pass 2nd grade to grasp that.. Crazy birds and doodle jump is more your speed. Shocked you could even spell it!!
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