Home > Minnesota Banks > Eden Prairie Banks > Wells Fargo Bank Eden Prairie > Wells Fargo Bank, EDEN PRAIRIE BRANCH
Wells Fargo Bank, EDEN PRAIRIE BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Amazing
Overall Rating
by LaylaSaunders, Mar. 15, 2014
I had an excellent visit when I first moved to Minnesota from South Carolina. The banker I spoke to could not have been more pleasant and kind and assisted me with everything I needed very quickly. Perhaps the best customer service I have encountered.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby LaylaSaunders, Mar. 15, 2014
I had an excellent visit when I first moved to Minnesota from South Carolina. The banker I spoke to could not have been more pleasant and kind and assisted me with everything I needed very quickly. Perhaps the best customer service I have encountered.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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little knowledge of employees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by assistant1, Aug. 24, 2013
Trying to get service is terrible. Took me almost 3 months to refinance mortgage. Had too many people working on it in different parts of the country and different departments. I couldn't get a good answer from anyone when I had a question. The typical right hand did not know what the left hand was doing. On a different note, I talked with a banker about varios investment products. Poor knowledge and try to push you to the Wells Fargo funds even if they underperform other funds. They have their own interests first it seems. Would never work with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby assistant1, Aug. 24, 2013
Trying to get service is terrible. Took me almost 3 months to refinance mortgage. Had too many people working on it in different parts of the country and different departments. I couldn't get a good answer from anyone when I had a question. The typical right hand did not know what the left hand was doing. On a different note, I talked with a banker about varios investment products. Poor knowledge and try to push you to the Wells Fargo funds even if they underperform other funds. They have their own interests first it seems. Would never work with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Really? Are You Kidding Me?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Argh, Oct. 17, 2012
WF Eden Prairie is so unbelievably bad. I could have written earlier but just came across this spot. They cycle employees through here almost on a daily basis. I have seldom seen the same face twice. I agree wholeheartedly with another reviewer that asking me 3 times how I am doing is not great customer service. It is annoying. Stand behind the desk and assist with my transaction so I can get out.
Last week I made a $1000 cash deposit at the drive through. After being acknowledges by a teller it took him almost 10 minutes to come back to me to say all he had was my deposit slip and needed the cash. What? Are you kidding me? So we went round and round and I just refused to leave. He finally came back with an apology that the cash had fallen on the floor? Hmm? Really?
I just called their local number to inquire about a safety deposit box and the person answering the phone wanted my name and account numbers, 4 digits from my social, etc. I told her it was not necessary for my question and she got defensive. I explained the information I was looking for and she still wanted the information so I caved in but was angry. It added more time to the call while I looked it up. Then she admits although I called a local number she was in another state and she would have to call them. So she did and then came back another 15 minutes later only to tell me she could not reach anyone and I could call them later with the number she would give me. So she gives me the exact number and when I told her that was how I reached her she was confused and did not believe me. Then she asked what I wanted a safety deposit box for! Really? I told her the question made no sense and just hung up. Almost 30 minutes to ask a basic question, still no answer, but if I drive over I know there will be 3 people waiting to pounce on me to ask about my day. This bank has no common sense and I am closing everything and heading to the credit union down the street (SPIRE). This place exhausts me.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Argh, Oct. 17, 2012
WF Eden Prairie is so unbelievably bad. I could have written earlier but just came across this spot. They cycle employees through here almost on a daily basis. I have seldom seen the same face twice. I agree wholeheartedly with another reviewer that asking me 3 times how I am doing is not great customer service. It is annoying. Stand behind the desk and assist with my transaction so I can get out.
Last week I made a $1000 cash deposit at the drive through. After being acknowledges by a teller it took him almost 10 minutes to come back to me to say all he had was my deposit slip and needed the cash. What? Are you kidding me? So we went round and round and I just refused to leave. He finally came back with an apology that the cash had fallen on the floor? Hmm? Really?
I just called their local number to inquire about a safety deposit box and the person answering the phone wanted my name and account numbers, 4 digits from my social, etc. I told her it was not necessary for my question and she got defensive. I explained the information I was looking for and she still wanted the information so I caved in but was angry. It added more time to the call while I looked it up. Then she admits although I called a local number she was in another state and she would have to call them. So she did and then came back another 15 minutes later only to tell me she could not reach anyone and I could call them later with the number she would give me. So she gives me the exact number and when I told her that was how I reached her she was confused and did not believe me. Then she asked what I wanted a safety deposit box for! Really? I told her the question made no sense and just hung up. Almost 30 minutes to ask a basic question, still no answer, but if I drive over I know there will be 3 people waiting to pounce on me to ask about my day. This bank has no common sense and I am closing everything and heading to the credit union down the street (SPIRE). This place exhausts me.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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