Wells Fargo Bank, Tanglewood Branch

Name:Wells Fargo Bank, Tanglewood Branch
Full Service Brick and Mortar Office
Review:858 client reviews
Location:5700 Woodway Drive, Suite 100
Houston, TX 77057

Harris County
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FDIC Cert:#3511

The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4767, view all, view on map
Total Assets:$1,712,535,000,000
Total Deposits:$1,462,385,000,000
Total Equity Capital:$162,354,000,000
Total Domestic Office Deposits:$1,442,034,000,000
Net Income:$7,610,000,000
Quarterly Net Income:$4,037,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%

Client Review

858 client reviews of Wells Fargo Bank scored 2 out of 5.

Unprofessional Staff & Unable To Make Simple Deposit: Customer Passed to 3 Staff Members
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by Margab123, Apr. 24, 2014

Wells Fargo locations seem to be pretty efficient in Houston, and I have never had a problem before. I was nearby this location and came in to make a simple cash deposit into my mother's account. It was a bad sign when seeing both tellers roll their eyes at a customer in front of me politely saying she was confused about an issue with her account. A second customer came in saying her checks arrived with someone else’s address.

After filling out the deposit slip, the first teller had to call a second employee to ask if he can make a deposit to an account with only 41 cents in it. He only explained I had to sit at a desk with a second employee so they could call the corporate support line to ask because the account might be dormant. I sat with a second employee who called a corporate help desk.  I offered to have her contact the account holder, but she never responded and continued to wait on hold to ask her question if I can make my deposit.

After being passed to a third employee to make the transfer, the first teller smirked and got on the third employee’s computer to type.

Overall, I would pass on this location to avoid a hassle and a headache. Training on simple transactions and how best to communicate with customers would help with the quality of service at this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Houston, TX
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