Wells Fargo Bank, Review

Agreed! Horrible Customer Service! I'm Done!
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by sampson22, Apr. 05, 2011

I've banked with Wells Fargo for almost 10 years now and I couldn't agree more with the other people that have talked about their horrible customer service. On top of that, their personal bankers have absolutely no idea what they are doing seeing as how every year or 2 I'm told that I'm not in the right accounts for myself...to which I always say 'you guys put me in them' and then they say some back handed comment about the last banker that helped me....like that really makes me have more faith that this one knows what they're doing?!?

I am over ridiculous charges, bankers not showing up for meetings, way too long of lines and basically being treated horrible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fort Collins Branch at Fort Collins, CO
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Wells Fargo Pearl District Branch
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by winston, Apr. 01, 2011

I have been a Wells Fargo customer for 25+ years and I have finally had enough of its poor customer service. I have been Wells number one fan until 12 months ago and from that point, everything from loans, transferring money, charging me for a safe deposit box I don't have, and the rudest, most condescending staff I have ever encountered has led me to the decision to move away from the bank. The service manager Dara need a lesson in service.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pearl District Branch at Portland, OR
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Stay away
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by aabsm, Mar. 29, 2011

I've had a major business account with this bank for several years. They have always been combative, and make you feel like they're your customer rather than the other way around. This bank changes their policies willy nilly, and arbitrairily assigns check holds when they feel like it. They charge excess fees, and invent silly fees to charge. In just the past 2 weeks, they have put a 10 day hold on a local bank check and caused us problems, they have also put a 7 day hold on a local cashier's check treating it like an out of town check, then charging us a cash deposited fee on top of that. This bank charges us $50+ per month just because we deposit cash! Stay away, we are in the process of getting out ourselves.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sylacauga Office at Sylacauga, AL
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CARLSBAD MAIN BRANCH
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by onetime, Mar. 23, 2011

THIS LOCATION IS AWESOME YOU ARE IN AN OUT IN SECONDS LITERALLY, THEY ALWAYS HAVE LITTLE SNACKS LAYING OUT FOR CUSTOMERS. THE STAFF IS ON POINT WITH EVERYTHING, VERY GENIUNE PEOPLE. THERE PERSONAL BANKERS ARE AWESOME GUYS. VERY SHARP THERE STORE MANAGER REALLY HOLDS THE FORT DOWN NICELY.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Carlsbad Main Branch at Carlsbad, CA
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Wedgwood Branch, Seattle, WA
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by clare, Mar. 22, 2011

Assuming that their ATM machine which invites you to buy stamps does not charge extra for them -- a silly assumption, to be sure, but then when you buy stamps at supermarkets, for example, they do not charge extra -- I decided to buy some stamps after depositing my checks. I then realized -- too late to do anything about it -- that they charge an almost $2 fee for 18 stamps! That is at least 4 more stamps worth! Outraged, I went inside to see if I can return the stamps, get my money and just go across the street to buy them at the post office. $2 is not a lot of money but I really did not want to be an enabler in such a rippoff. But there was no sympathy for me inside the Wedgwood Branch, even though we have been with the bank for many, many years and have been outstanding customers. I was told they were not responsible for their ATMs, that the ATM did post the price (true, but at the very end of the process while there is no warning on the initial screen that there is such a high mark-up), and that I could basically fly a kite. The manager was defensive and even rude. I am seriously considering taking my business elsewhere

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wedgewood Branch at Seattle, WA
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Wells Fargo Bank ,South brunswick NJ
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by Gallu, Mar. 14, 2011

Please never have any account with this bank.The representatives are not friendly.Especially Nadeem(Representative's name),it is a real waste of time to deal with these people.These people need to learn to help customers & not complain about their own duties with Wells Fargo.If you are unhappy with your job please quite.Don't be a pain to customers

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, South Brunswick at Kendall Park, NJ
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IN TRANSITION
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by pauldit, Mar. 14, 2011

It is my understanding that this Branch used to be a Wachovia bank. It takes time to make a transition, and I see a different group of people here now than was there a rew months ago. I'm glad this branch is there and I believe they have done a wonderful job in transition.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Tarrant And Beach Branch at Keller, TX
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Terrible
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by JKerouac, Mar. 11, 2011

My parents use this bank (they're new to it) because they're in assisted living next door. That's the ONLY reason. This "banking" facility is run by children and they're ridiculously unorganized and stupid. If they open a drawer looking for a form, that drawer is crammed with various papers. Shame on Wells Fargo for keeping this branch open. I'm trying to get my parents to move to a real bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Lake Murray Village at La Mesa, CA
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Horrible Customer Service / Oak Mountain
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by longtimecust, Mar. 09, 2011

We have been with this bank for 20 years and we have never been treated so poorly as we were at the Oak Mountain Branch in Birmingham. If it were not for the Riverchase branch we would have quickly changed banks. We had several questions about our account and the customer service rep actually started agruing with us and hung up in our face. WOW... wrong career for this individual!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
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Drive up Tellers
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by davfit, Mar. 07, 2011

Well the Tellers used to be quick and friendly BUT seems theirs a new Batch of slow unfriendly untrained( not to used for public} Tellers Here... I've made 8 deposits in last 2 or 3 weeks always first to arrive ...last to leave???? Rating used to be all Fives.....

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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"Customer Serviced" to DEATH
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by HutchEmAll, Mar. 02, 2011

I'm all for good customer service, but the Wells Fargo branch in Eden Prairie, MN is driving me crazy. I dread going in the bank itself because I know I'm going to have 3 people say "welcome to Wells Fargo," and "how are you?" before I even get to my place in line.  The attempt at idol chit-chat is as transparent as the day is long.  If you want to impress me, get me in and out of there and don't waste my time.  Having 3 people ask me how I am before I get in line is not good customer service; it's annoying.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
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SO FAR SO GOOD!
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by SOCALI, Feb. 24, 2011

just opened my account bout 1 month ago!I moved to WELLS FARGO from another rude,unprofessional bank, because of there bad customer service!!(j.p.morg)As soon as i arrived to WELLS FARGO was treated like I feel a customer who's bringing business to them should be!Very nice and polite!No complaints! If things continue to be the same I see myself with WF for yrs. to come!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sierra Lake Village Branch at Fontana, CA
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VERY Ticked Off
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by Anonymous, Feb. 22, 2011

I first moved here from LA and had a wonderful experience with them.  The top manager was super friendly, exchanged lots of laughs, I felt at home.

However, I am trying to cash a $100 check with my nickname on it in place of my first name.  Unfortunately, to cash any check, you would need those exact names on the account.  I have other forms of I.D. such as social security card and naturalization forms, and the lady that picked up the phone when I called to ask about it was such a b****!  She couldn't even let me slide with a ONE HUNDRED DOLLAR CHECK, even with good standing history, etc. etc.  And I used to work for that damn institute.  

I am so furious as I am HUNGRY and need my damn money.  But of course, they are only looking out for themselves.  I would not recommend anyone to go to this branch.  Whoever that lady is that picked up the phone was straight RUDE.  So rude, I actually had to write a review about it.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hanford Branch at Hanford, CA
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Friendly and competant
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by johnh, Feb. 16, 2011

Great service from a great bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Guntersville Branch at Guntersville, AL
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President
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by BraziSr, Feb. 15, 2011

I've been a longtime Wellsfargo client, both business and personal.  Since this branch has moved to Keller Pkwy from Price, the service as deteriorated significantly.  It doesn't appear that the focus is on the customer.  Although they loudly say 'Courtesy' is there focus.  I would recommend the management take a closer look at how they treat customers as they enter into the bank.  What appears to be an attitude that 'it isn't my job' to greet customers is apparent.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Keller Branch at Keller, TX
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tickedoff
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by tickedoff, Feb. 08, 2011

I use 4 banks in the town. This is the worst bank. The staff is pathetic. It takes forever to even deposit money. One time waited for 20 min. I would not do business with this bank and specially with this branch. There is fee for everything. Do not breath, yawn or sneeze you might get charged.I made my feelings known to the manager Preston.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dahlonega Branch at Dahlonega, GA
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Wells Fargo in Spearfish South Dakota
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by TheSeekerofTruth, Jan. 24, 2011

I had been banking with wells fargo since i was 16 and my mom and i opened my first bank account. while i lived in Texas, and had little to no money, wells fargo was great. when i graduated and went to college in SD things rapidly went downhill.  First of all, when i deposited some savings bonds that my parents bought for me when i very young, the tellers looked up the bonds and gave me the exact rate that they found for those exact bonds. 3 months later they decided that they felt they had given me too much for those bonds and pulled out over $300 w/out giving me any notice what so everof that happening just before 4th of july weekend. so everytime i used my debit card that weekend, they gave me a $34 over draft fee (12 times) i went through hell getting them to admit their mistake but they still would not credit me back all of my o/d fees. i was furious! so i paid off all of my fees zeroed out my balance and closed the account and went to pioneer bank and trust (also here in Spearfish. and they have been excellent by the way). about 6 months later i got a call from an outside collections agency saying that after i had zeroed out and closed the account, wellsfargo had put another overdraft fee on the already closed account, and that the account had charged off and been sent to an outside collections agency.... AGAIN I RECEIVED NO NOTICE THAT THIS WAS HAPPENING TO ME AND IT DESTROYED MY GOOD CREDIT! when i found out what happened to my credt, i called and spoke to a representative who notified me that she could find absolutely no reason that another o/d fee was assessed to my account and that she would have the branch manager call me back to get it resolved... NO CALL BACK!  I waited a week and called again. this time the representative reviewed the last call and informed me that he also saw no reason why this shouldve been done and that he would also have the bank manager return my call... AGAIN NO CALL BACK! So today i called and told them that i would hold until the manager could take my call.  When he finally answered my call, he claimed that there were no notes as to what had happened to my account or that i had called and requested to speak to him previously.  He also told me that it was my responsibility to bring the account current regardless of the legitimacy of the fees and that they had tried to send me notice in the mail but that it had been returned to them as a wrong address and then he read to me MY EXACT ADDRESS! He then started back peddling and making ridiculous claims to the extent that they do not make errors!!! finally he agreed that he would look more fully into my account and call me back later today... and i still have not heard back from him.  WELLS FARGO SPEARFISH BRANCH IS COMPOSED OF UNETHICAL, IMMORAL, THEIVES.  I HIGHLY RECOMMEND THAT ANYONE WITH ANYTHING AT ALL TO LOSE STEER CLEAR OF THEM!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Spearfish Branch at Spearfish, SD
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Grade "F" in Securithy + "F" in MAngaement
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by WhistleBlower, Jan. 24, 2011

by Whistle Blower
APTOS WELLS FARGO BANK DOORS LEFT UNLOCKED**OPEN** TWICE!!! once on New Years EVE 12/31/2010 and AGAIN!!! on Martin Luther King Day 1/17/2010. how many more times not witnessed??!! This 35 YEAR customer witnessed BOTH TIMES. On New Years Eve this customer spent 1 +1/2 hours of personal time to secure the bank by calling WELLS FARGO and SHERIFF. Customer Waited in front of bank pretending to be Bank Personnel apologizing for the bank being closed early. DID THIS FOR THE SECURITY OF THE BANK. Customer CALLED REPEATEDLY to get a Manager to COME LOCK BANK DOORS!!! AFTER the SECOND TIME DOORS LEFT UNLOCKED, Customer went into WELLS FARGO BRANCH to address concerns WITH MANAGER and REGIONAL MANAGER but was IGNORED and was ASKED TO LEAVE!! TOO BUSY TO LISTEN!!! ABOUT SECURITY BREACH!!! Customer has been in bank before while it was being robbed. Many other robberies executed at this branch!!! And at least once it was found out that it was an inside job!! HOW SAFE DO YOU FEEL?!?! about their security!!! HOW SAFE ARE YOUR BELONGINGS? GRADE "F" =FLUNKED in MANAGEMENT and "F" in SECURITY



* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Aptos Branch at Aptos, CA
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Very pushy bankers who don't know (or won't tell) all the facts
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by paminia, Jan. 13, 2011

The tellers are golden. Stay clear of the bankers! They are constantly trying to push new services on me. The latest is a special account they said I really needed to shop online from. Everything they said about the account, I didn't like, so they kept changing their story. They were wrong about so many things. Their error cost me $100 out of my savings until I called the 1-800 # and was told all the facts. I was shocked at how much the Ankeny branch banker left out. I was able to close the account and get my money back, but they'll no doubt get pushy again.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ankeny Branch at Ankeny, IA
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Miss World Savings
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by LFernGully, Jan. 06, 2011

Have been with World Savings as long as I remember. Then was change to Wachovia, then Wells Fargo. Change is always hard that is for sure and I know new rules have come into banking, however I find that the staff is nice but the new rules are hard to accept when I was used to the old way of doing things. I do miss my World savings and the home town feel I had towards it. Now it is just another  bank.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Atchison Branch at Atchison, KS
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