Wells Fargo Bank, Review

Tom Thomsen
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by Thomsen, May. 12, 2011

My wife and I moved to central Nevada 7 years ago and have to do alot of deposits by mail.I have always had excellant service and my deposits are extremely fast.We have several accounts and My Wife has had many problems with other branches and has had deposits lost.She asked me about where I send mine and now sends everything to this one.I would definately recommend this Branch .

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Warm Springs & Rainbow Branch at Las Vegas, NV
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Tony Soprano
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by twolngo, May. 12, 2011

I am one-starring this site (USbanklocations.com) because it does not appear any of the reviews are attached to a particular bank. USbanklocations, you have some 'splaining to do! This site stinks.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, East Windsor Branch at Hightstown, NJ
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Apparently, the Customer is Never Right
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by mh42, May. 03, 2011

On April 28, 2011, I retrieved several US Savings Bonds from my safe deposit box at the Green Hills branch, and requested to cash them and deposit them into my Checking account.  I had done this several times over the course of a few years, as a Wachovia customer.  I was told that I would NOT be able to redeem them and was given copies of forms to fill out so that I could send my bonds into a US Treasury office.  I protested that I had cashed bonds out several times at that branch, but lost the appeal.  I further argued that both my sister and son had cashed out bonds at their local (VA and FL) Wells Fargo a few days before with NO trouble.  I was told that the policy of Wells Fargo was that my bonds could not be cashed, and furthermore, the manager had 23 years of banking service and was absolutely certain of this policy.
  I decided to go to another bank and told the Green Hills manager that should I find another bank to redeem the bonds, I would be back to close my Wells Fargo accounts.
  Ultimately I did find another bank to cash the bonds out -- and it was another branch of Wells Fargo!  The cashier was not aware of the procedure, but took the initiative to phone an organization which stepped her through the process.  
  I was very disappointed when I returned to my local Green Hills branch to let them know the ultimate result.  The manager, however, continued to be a "right-fighter" and would not concede that perhaps she may have gotten the policy wrong.  No apology for my inconvenience.
  This was my first experience with the Wells Fargo staff, and I was extremely disappointed. I am now in the process of searching for another bank.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Green Hills Branch at Reading, PA
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Apparently, the Customer is Never Right
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by mh42, May. 03, 2011

On April 28, 2011, I retrieved several US Savings Bonds from my safe deposit box at the Green Hills branch, and requested to cash them and deposit them into my Checking account.  I had done this several times over the course of a few years, as a Wachovia customer.  I was told that I would NOT be able to redeem them and was given copies of forms to fill out so that I could send my bonds into a US Treasury office.  I protested that I had cashed bonds out several times at that branch, but lost the appeal.  I further argued that both my sister and son had cashed out bonds at their local (VA and FL) Wells Fargo a few days before with NO trouble.  I was told that the policy of Wells Fargo was that my bonds could not be cashed, and furthermore, the manager had 23 years of banking service and was absolutely certain of this policy.
  I decided to go to another bank and told the Green Hills manager that should I find another bank to redeem the bonds, I would be back to close my Wells Fargo accounts.
  Ultimately I did find another bank to cash the bonds out -- and it was another branch of Wells Fargo!  The cashier was not aware of the procedure, but took the initiative to phone an organization which stepped her through the process.  
  I was very disappointed when I returned to my local Green Hills branch to let them know the ultimate result.  The manager, however, continued to be a "right-fighter" and would not concede that perhaps she may have gotten the policy wrong.  No apology for my inconvenience.
  This was my first experience with the Wells Fargo staff, and I was extremely disappointed. I am now in the process of searching for another bank.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Green Hills Branch at Reading, PA
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Never visit again! Never!!!
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by Deshen, Apr. 29, 2011

This branch has a man whose first name is David, sorry for I forget his last name -_-# I really really hope he is not the manager of this branch but he does sit in a single office room and dress in suit. This man is very very rude and uneducated, his attitude,language and hand gestures made me angry within 1 minute, he always use his index finger point at me and talk to me as he is my boss! Come on! I'm your customer not your employee! I have decided to close my wells fargo saving account, I really miss Wachovia and hope it can come back!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Glasgow Branch at Newark, DE
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good branch....
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by ME10598, Apr. 29, 2011

Since Wachovia ended, I stopped in the bank few times. All staff is new, mostly young people. All of them were pleasant, willing to help.
I needed also some advises and help from bank executives, and I cannot complain at all.
Of course, after being with Wachovia for many years, I felt very comfortable with their employees and I still miss them. But otherwise, the new people are not any worse then the Wachovia's were.
There is only one thing I don't like with wells Fargo: their on-line banking site arrangement. Wachovia's was simple and easier to overlook and to use.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Yorktown Heights Branch at Yorktown Heights, NY
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main office
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by dinkydow, Apr. 26, 2011

very rude,customer service poor,staff at main customer service number have no idea what is going on,very,rude.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Furys Ferry Branch at Augusta, GA
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Buffoons
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by strypz1, Apr. 23, 2011

they must only hire the graduates of special ed. The tellers here are so incompetent it really makes me wonder. They have screwed up my last four mortgage payments including applying the last one to a different individual! Unfortunately my Mort is locked in with them.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, West Yakima Branch at Yakima, WA
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Wells Fargo Gig harbor
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by JDS8, Apr. 18, 2011

WF has a way of making sure they get every penny out of you they can. What a horrible bank. The only good thing I can say is most of the people are great and I feel bad for them working there. It is embarrasing and I see it on their faces all the time. I even went so far as to open another account and compare transactions...it is funny how long WF will take to put our money in the bank that other banks take care of immediatly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gig Harbor Branch at Gig Harbor, WA
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Why are these complaints listed beneath WellsFargo Richfield's Branch?
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by Reviews, Apr. 15, 2011

6445 Richfield strive to excel in our customer service for all of our highly valued customers. I've read through some of these complaints and am disappointed. However, some of these locations and staff names are not from Richfield's branch, so why are they listed under our branch?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Richfield Branch at Minneapolis, MN
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MR MIKE
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by MRMIKE, Apr. 15, 2011

I am acustomer of many years before it was First Union Bank,since Wells Fargo took it over, it is a complete caos. Employees seem confuse about rules and regulations and evidently, they are not getting any help from the branch manager who in return should go back to school and learn the banking basics. Too many mistakes and mishaps even to mention. Stay away if you can!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Plainfield Oak Park at South Plainfield, NJ
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WELLS FARGO GETTY SQUARE BRANCH YONKERS, NY
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by ebee469, Apr. 14, 2011

The first thing that made me a little upset was the parking issue I had when i went there first day got a ticket.
But on another hand the Banking staff was excellent helped me with my needs and the waiting time wasn't bad at all.
The Bank manager is helpful and knowledgeable and over all besides the ticket was pleasant.
The only other complaint was the minimum you have to have deposited in order to have a no fee account which is $25000.00 while other Banks offer a $10000.00 minimum.
They offer online banking which i use and also have a phone app that comes in handy with alerts of transactions.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Getty Square Branch at Yonkers, NY
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Wells Fargo Bank Drive-Thru
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by rjbleist, Apr. 11, 2011

i was a customer at wachovia, for many years.. and had no problems. then wells fargo took over. since the new name.. i have tried to make transactions thru their westomont drive-thru.. a total of 5 times. each time.. the wait was horrendous. it wasn't a matter of too many customers before me.. for there was never more than two.. and most times, just one. in my last visit.. another disgruntled customer beeped her horn.. tired of the long wait. i totaled the time i waited, in my five trips.. and it came to almost 2 hours. that's 2 hours of waiting time for 5 trips to a drive-thru. that alone.. is forcing me to cancel my account. in addition, three of the five times.. i let the teller know what denominations i wanted, by way of a written note. each of these three times..  the teller got the denominations incorrect. if you read: Fifty $1's.. would you understand that to mean Fifty Single Dollar Bills? the teller gave me one $50 bill. if you asked for all small denominations.. would you expect to get nothing but hundred dollar bills? btw. why must i have to turn the speaker on to speak to a teller. why can't the speaker be on, during the whole transaction? i had just talked to the teller.. then seconds later, while still at the drive-thru.. i remembered something i wanted to add. too late. the teller had turned her speaker off, without giving any pause. sure.. i could have turned my speaker back on.. but should it have had to go like that? what was her hurry? sure didn't make me feel special. kind of rude, if you ask me.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Westmont Plaza at Collingswood, NJ
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Criminals
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by Smsfca10, Apr. 11, 2011

My mother is 90 and has suffered several strokes, thus I oversee her finances. Regardless, Wells Fargo's Millbrae branch repeatedly harassed her over the phone, urging her to open various accounts, lines of credit and a credit card. My mother can neither speak nor comprehend well and she repeatedly told this to the Wells Fargo employee and asked that he stop calling her.

Instead, without any authorization from my mother or me, he opened in her name a new checking account, an ATM card, a credit card, and a Wells Fargo line of credit. Of course, the checking account required that he move money from another account, and both it and the line of credit came with an annual fee.

Only later did Wells Fargo send notice to my mother's house acknowledging that it lacked her signature on all of these new accounts and asked that she sign a form, essentially providing authorization after the fact.

She didn't sign and instead I called Wells Fargo, the national 800 number and the local branch, and that's when the situation turned truly appalling. The 800 number fumbled its way through several calls, first providing the incorrect contact information for my mother's local branch, then keeping me on hold for fifteen minutes before hanging up, and then, finally, speaking to a local branch manager on my behalf and reporting that it couldn't determine who had called my mother or opened the accounts.

The local branch manager said the same thing, that all of its employees receive call sheets and it's impossible to track who harassed my mother and then illegally moved her money around and opened these accounts. Essentially, no one would be reprimanded and obviously the practice would continue.

Except they're not telling the truth. I spoke with my lawyer, who reported that this practice is done through the bank's marketing division and whoever fraudulently opened these accounts received a commission. Which can obviously be traced.

The bottom line is Wells Fargo acted fraudulently and while I will close all accounts there this week, based upon its indifferent response, I suspect this behavior is widespread, at least within the Millbrae branch at 490 Broadway.

When a bank harasses and subsequently takes money from a 90-year-old woman who can't comprehend or communicate, someone must be held accountable. This is fraud and elder abuse. And Wells Fargo's response to all of this has been appalling.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Millbrae Branch at Millbrae, CA
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treated like garbage!
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by readme, Apr. 08, 2011

the worst customer service ive had in years. straight lied to me and said the asst man(middle easten guy) had left for the day and then he walks in putting out a cigarette. i asked for my paper he had left a mesg for me saying was ready and he wanted me to sit and wait. he knew exactly who i was and, after explaing i was in a rush and, asking him 5 times for the paper, he said he didnt have it anymore. another, in my face lie. i have a message on my machine,from him,thats says its there ready to pick up. so all this is heard by all the employees and, customers. i then ask to speak with his manager, wich isnt in and, they say will have to call for me. so i jokingly tell another male employee standing close that all i need is my goddamn paper, that they asst man has for me to pick up. he then told me i had to leave. i asked why and,he said i just had to leave. so i asked for my paperwork again, he said he knew who i was and, somehow i would get it. he again told me to leave. had i raised my voice or anything i might expect something but this guy liked his moment of power and it must have made him feel good to tell a longtime customer to leave the bank. i asked why and he couldnt say.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
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Lincroftlady
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by lincroftlady, Apr. 08, 2011

I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious.    When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard.     I know everyone there on a first name basis and they know me.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
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Lincroftlady
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by lincroftlady, Apr. 08, 2011

I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious.    When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard.     I know everyone there on a first name basis and they know me.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
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Lincroftlady
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by lincroftlady, Apr. 08, 2011

I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious.    When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard.     I know everyone there on a first name basis and they know me.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
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cory sharbenol should be fired
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by usuck, Apr. 07, 2011

Basically, calls are never returned. Horrible customer service and the sole reason I closed my account. Complete lack of management at this branch, bankers never show up for appointments and 30 minute .lines....thank you for stealing my money to pay ur crappy manager.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fort Collins Branch at Fort Collins, CO
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BEST CUSTOMER SERVICE
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by Germangirl81, Apr. 06, 2011

I have not had many good banking experiences with WF, but this branch is quite different. Every banker and the manager (Priscilla) were more than helpful, very personal, friendly, and reversed three overdraft charges for me! I will always go back to this branch because they actually treat me like a human being here, unlike most other branches and banks.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Morgan Hill-Dunne Avenue Branch at Morgan Hill, CA
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