Wells Fargo Bank, Review

FRIDLEY BANK TRIES TO HARD YET FAILS COUSTOMERS
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by robbiebobby, Jan. 15, 2013

As a frequent customer of this bank The Staff at The Fridley WELLS FARGO BANK It has has become not my opinion but it now is a fact that this staff "tries to hard to be friendly."
I really don't have time to play 20 questions with them.
I nearly wanted to say this afternoon " Just deposit this money and stop grilling me".  

The staff wants to know every single detail about you and tries to be your friend.You also get bombarded with unneeded scam deals. One another annoying thing is that every time I walk in I feel like I'm President of the united states and I fee like Hail to the chief is going to play for me.
I'm just another person with all do respect.      
I always feel uncomfortable and uneasy when at this bank.
I feel like I must know everything about my financial situation and I have no earthy idea what is going on.
In conclusion I really do not like meeting with a different financial adviser. One wil tell you one thing and make a scam deal with you and another staff member will reverse and do something else with your account.
My debt card was never mailed as promised. In closing The banks need to go away and the credit union must replace it.
The government does more harm than help outside social aide programs.
PEACE OUT!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fridley Branch at Minneapolis, MN
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Not here, no way
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by HarveyB, Jan. 14, 2013

I tried to set up an attorney account as I am required to do to practice in New Jersey.  This bank just cannot do anything right.  I wasted so much time, never again.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Camden Branch at Camden, NJ
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They WILL NOT GIVE ME MY MONEY
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by joel0912, Jan. 11, 2013

The have my money in a closed account, I have a checking account with them. I told them hey just move my money into my new account. They said I had to wait but its my money and they didn't want to give it to me early because they can't take a lose from my employeer.my employeer told me they would send them a letter saying they would not pull the funds. The branch and service manager WHERE EXTERMELY rude! refused to help me or call me back, he went to lunch and never called back and I called the 800 number three times and each time I was told differen information. they are just gonna brush me under the rug and keep my money.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Breckenridge Branch at Duluth, GA
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Maddie
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by Maddie, Jan. 05, 2013

Horrible, horrible, horrible!
Longest wait time, ALWAYS an incredibly long line.
Most, not all, tellers have an attitude.
They don't utilize their personnel well, hence the l-o-n-g line.
This is a management issue.
Worst WF I've ever been in.
Save yourself the grief, go to another branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 38th And Pecos Branch at Denver, CO
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staff needs a talk about wells fargo customer service
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by lily89, Jan. 04, 2013

It was my first time at this bank. I was going to deposit money and a woman named Ally called me over to her window. When I walked over she said nothing to me as she was finishing a prior transaction. 4 mintues went by before she told me "I'm finishing something so you'll have to wait." I went to another teller who handled my transaction. He was very nice and up to. WF standard..Love wellsfargo bank not this one..please improve

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 82nd & Johnson Creek Blvd Branch at Happy Valley, OR
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Pregnant customer denied rest room services
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by Melinda, Jan. 03, 2013

Notice the plaque behind the tellers: "We have one very powerful business rule. It is concentrated in one word: courtesy"- Henry Wells 1864. I say the courtesy and service we received on 12/28/12 died when he did. First,visiting here from florida we stop in to get a copy of our statement for the nursing home where my mother is after a stroke (by the way we had power of attorney. After 20 minutes of waiting they can not give us the information but will email it to the nursing home. While waiting, I stp next door to Citizens Bank for statements copies for the same purpose. Upon returning , which only took 7 minutes( we actually needed 6 copies instead of 1). My pregnant daughter of 6 months ask " can you do me a favor, I need to use the rest room" Tell me, how do you look a customer in her face and say " we don't have public facilities". And now I'm trying to followup with the letter being emailed to the nursing home and no one's answering the phone 215-885-4302. Really people, we have been with Wells Fargo since they bought out Wachovia. So glad I bank with Florida Bank real customer service people. Thanks for giving me a reason to remove my money and get an extra $25.00 for referral.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Glenside at Glenside, PA
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I've switched Banks due to fees!
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by Debby, Dec. 31, 2012

I have banked here for 20 years.  After they started charging all these fees to keep my money in their bank I switched to a Credit Union.  I'm finding that a lot of people are doing this.  Too bad by the time they realize this was a bad move it will be too late.  I will never go back!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Iliff And Buckley Branch at Aurora, CO
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Disabled person made fun of by bank teller....12-21-12
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by buza, Dec. 27, 2012

I went in to make a deposit on December 21st, 2012th 4:43PM.  I went to the open teller who was at the seated wheelchair window.  She was a lovely young gal. Yuliya.  I sat down and immediately told her I had a voice disability and told her I hope she can understand me when I speak.  Suddenly the male teller (Alex?) who was assisting a blond headed woman in her late 50's spoke to me over the divider wall.  He interrupted me as I was directly speaking with MY teller.  He said "My Precious" directly to me and laughed.  I looked up at him and said "excuse me?" .  He then followed with more laughter and said, "you know, Lord of the Rings".  He was making fun of my voice, Robert. Yes...I do sound like Gollum.  It was very embarrassing and extremely cruel.  I immediately told him (with utmost kindness and respect to keep from embarrassing him) that I had a voice disorder called Spasmodic Dysphonia and it was very difficult for me to talk.  I also told him that it was not polite for him to make fun of me.  He told me his name and said he was sorry and that I completely miss-understood.  What was there to misunderstand? I sat back down to finish my interrupted private bank transaction with my teller and began to cry.  The manager was walking around and heard the incident, but never came over to address the situation.  Once my transaction was complete, I stood back up and reached out to touch the guys arm in kindness and in a way to console him and to ask him to think twice before he makes fun of someone.  I also asked him to try going a day with a funny voice like mine and attempt to order a coffee at Starbucks, go to the store, a drive through and to his bank and see how difficult it is.  I told him that he need to have compassion for those with a disability.  I then left.  I was embarrassed, hurt and extremely sad that he chose to not only interrupt my banking transaction to be mean and cruel, but he also had the audacity to say I misunderstood.  YES...I do sound very much like Gollum from Lord of the Rings.  I do NOT need a perfect stranger in a professional banking setting to interrupt a private and personal transaction to make fun of me.  
 
I am certain every beat of the incident was video tapped.  His speaking to me, my tears and my reaching out to him in kindness to direct him to think twice before speaking.  I have told several people about what happened that day.  Most are telling me to sue.  Get him fired.  Make a big "to do". The more I think about it, the more angry I become.   But what I would rather see is the staff to be trained on ALL disabilities.  Not just deaf, blind or a physical, but a speech impairment is just as traumatic to live with.  I have been wanting to make a documentary of a day in my life with Spasmodic Dysphonia.  It is very difficult to do the most simple day to day tasks that we all take for granted.  I am laughed a lot by adults.  In fact, that morning, the gal at the Starbucks in Ellensberg, WA imitated my voice as she repeated my order back to me.  It was hurtful, but not nearly as brazen as the guy at the bank who was deliberately interrupting me to make fun of me. I sometimes make fun of myself.  But I never welcome this from a stranger.  Poor POOR customer service.  RUDE.  This is not my regular branch BTW...My branch is WONDERFUL...WALLINGFORD!!!  They rock!  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Redmond Branch at Redmond, WA
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Friendly staf
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by Alwayssunnyinfl, Dec. 27, 2012

This branch is almost always busy. It is the Only branch in all of Panama City so that's to be expected. The bankers are always friendly especially Jeannie. I know that if I have a problem I can go in there and they will fix it and make it even better. I avoid going at the beginning or end of the month if I don't want to wait in line and a Ovid lunch time. If you do that then you will hardly have to wait at all.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Panama City Branch at Panama City, FL
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laurel park branch
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by wannabe, Dec. 27, 2012

Staff at bank is very courteous,  however they are forever changing for some reason.  It seems that Wells Fargo has cut staff too far below what is needed.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Laurel Park Branch at Hendersonville, NC
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complaint
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by What, Dec. 22, 2012

Terrible with a lady named Courtney Taylor in the Roanoke, Al office. To make it worse she reeked of tobacco. Very unprofessional .

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Central Office at Port Arthur, TX
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Compliments to Wells Fargo
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by gomblan, Dec. 21, 2012

It is very unfortunate to hear Blondee and others perspective of Wells Fargo Bank. It seems these customer's reviews were less than optimal and the time they took to write the review reflects it. However, it is my experience that differed greatly thanks the first couple of reviews I read about. My experience with Wells  Fargo today was palpable. Even before entering the bank's lobby I received warming smiles and pleasant gestures from the staff. Their inviting smiles and quick responses to my needs are commendable. The time I spent exchanging information was not systematic but relational. Our interaction and exchange of information went smooth. In particular, I noticed special attention to detail and relentless determination to helping me achieve my financial needs.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Victorville Branch at Victorville, CA
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Blondee
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by blondee, Dec. 21, 2012

I agree with descriptions from others about other branches.  It must be systemic.  All a bunch of very immature kids who talk too much and don't know what they are doing.  Whenever there is an issue (after all the time wasting) then they have to get "permission" or "talk to the manager" who is usually chit chatting with one of the others.  This takes forever to get one of them out and then they never fix anything.  They simple come, waste more time, read the screen which says exactly what it did when the "teller" was there, and then I leave.  They have been wanting to hold "escrow" checks which are good as gold, from local banks for a week.  Really???  I am closing my account and never looking back.  It's too bad.  Used to be an awesome bank.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Mesa Springs Branch at La Mesa, CA
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Tellers are great. Manager is the worst kind I have encountered
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by Wellscustomer, Dec. 20, 2012

I have had very positive experiences at the Hall blvd. branch with the tellers. They are smart, friendly and efficient. However, the branch manager (I think her name is Sherine) is unprofessional, rude and really has no place there. If Wells wants to increase their customer service scores, they should start right here by demoting Sherine so she can learn positive customer service from one of her tellers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tigard Branch at Portland, OR
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Too busy joking with you to get your transaction correct
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by WellsisnotWell, Dec. 20, 2012

They fired all of the tenured bankers and hired a bunch of their little "friends" who are immature. They joke, laugh, talk about the weather, give you candy like you are a kid at a doctors office, waste time..they need to just do their jobs. Wrong deposits, wrong change back...unreal. Whoever is the manager should be fired.He is not training these people properly !!!! This is a business not a social visit.The one on West gray is just as bad.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Kirby And Kipling Branch at Houston, TX
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they are horrible
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by kn1ghtus, Dec. 18, 2012

wow we just moved here and switched banks because of how bad they are.  They are immature, and rude, and think they are doing *YOU* a favor to allow them to serve you.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Iliff And Buckley Branch at Aurora, CO
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Helped me out!
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by digmom1014, Dec. 18, 2012

Just wanted to let you know what great service I had today. My father passed away & had lovingly bought savings bonds for my son's college education. The teller totalled, w/ various interest levels, over 50+ bonds. It took him a lot of time & effort to tabulate. I was very pleased to have someone take over such an arduous task for me.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Providence Commons Branch at Charlotte, NC
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Most Unprofessional Branch
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by SL1998, Dec. 17, 2012

I have been banking with Wells Fargo since 1998. I have stayed with them because their employees have always been very professional....until today, their store manager, Sherine, is probably the most unprofessional Wells Fargo employee I have ever come across. Just to give you an idea, while I sat and waited to be helped, she was busier telling one of her employees to go back to Starbucks and return her drink becuase she did not like it. Felt terrible for the teller as he was trying to explain he was embarresed to do so. Later on, I called in becuase the banker that assited me gave me the incorrect information. Sherine answered the phone and was not only unprofessional and unhelpful but also so rude! What happened to the customer service Wells Fargo strives so hard provide their customers? I guess they are too busy worrying about their Starbucks not tasting "right" as she described it earlier.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mae Anne - Mccarran Branch at Reno, NV
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ambassador
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by rascal, Dec. 14, 2012

the specialty here is incompetence and CYA. just a dreadful operation soup to nuts, and it extends to other areas of wells fargo.  this is the sort of operation that gives banking a bad name.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Austin Tarrytown Branch at Austin, TX
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Wells Fargo North Natomas - comedy of errors - but not funny!
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by WFBnomore, Dec. 13, 2012

I have had a checking and savings at the Sacramento area Gold River Branch for many years.  Opened a new checking account at the Sacramento North Natomas branch and asked them to add my new account to my ATM card which I was told was done.  Also asked that my original checking account remain the primary account on the card.  Still got a new card in the mail so I registered my new card and destroyed the old card.  Went on a trip and when I tried to use the card it said it was declined.  I called Wells Fargo to see if maybe they linked my new account as the primary.  They did.  They changed that and told me I could continue to use the card as a credit card, but to wait 2 days before using it as an ATM card to get cash.  6 days later now it still doesn't work and tells me my pin is incorrect which I know I didn't change.  Wells Fargo tells me I have to go into a branch to get this fixed even though they screwed it up and I'm a 3 hour drive from a Wells Fargo where I'm located during my travels.  This was a comedy of errors and I will be changing banks when I get home.  No more.  I've had enough.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Natomas Branch at Sacramento, CA
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