Wells Fargo Bank, Review

Callus Disregard for Average Customer
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by MikeM, May. 02, 2013

Customer since takeover of Wachovia. Mid 5 figures deposit range. Branch manager promised to get back to me by phone or email about why Wells Fargo would not witness a minor change to my Trust. Wrote to branch manager Feb. 27, 2013, and never heard a word. Wrote to Regional Manager on April 18, 2013 and never heard a word. Obvious corporate policy that this megabank cares nothing about the average customer, just big business. Banks too big to fail will kill the economy again at some point. April 25, 2013, moved my account to a credit union.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Murdock Branch at Port Charlotte, FL
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Quality Cab
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by SteveF1, May. 01, 2013

worst customer service I have ever experienced, tellers are like puppets, Would actually give the bank a 5 star rating for Ignorance

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Louise Branch at Sioux Falls, SD
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Ridiculous!!!!!!!!!!!!
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by BrandyC92, May. 01, 2013

I have my bank account set up to where if I don't have any money my card should have beeen DECLINED! I understand that I should keep up with my account but when I have a busy day I swipe my card and when it tells me it declines I use the cash I have on me.. This lady TONYA at the 1-800 number is a complete ***** I have never talked to someone with such horrible costumer service! I asked to speak to a supervisor she laughed and put me on hold and shortly after disconnected me. I'm pretty close to closing my account because I shouldn't feel like trash when I'm trusting this joke of a bank with my money!!! If any manager of Wells Fargo cares. I'd appreciate a respond because I've had it!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cocoa Beach Branch at Cocoa Beach, FL
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Bad Customer Service
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by miserable, Apr. 26, 2013

This branch stinks.  It takes the staff forever to get something done.  Always making up excuses for why something you requested has not been taken care of.  They beg you to open an account with them and when they do, your just a number to them.  I probably will close my account at this branch.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Chattahoochee Branch at Atlanta, GA
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Bankpro
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by bankpro, Apr. 26, 2013

Great place!
This new manager is creating a wonderful positive, helpful attitude!
The other reviews are NOT about this Wells Fargo branch.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Metropolitan Branch at Seattle, WA
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Wells Fargo Richmond Branch Albuquerque
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by PrancingUnicorn, Apr. 25, 2013

Staff is not knowledgable; they do not seem intelligent or educated.
Staff is not professional.
Staff does not focus on customer service.
Staff does not care about customer convenience.

I have banked at this location for 30 years. The bank has changed hands several times. It has gotten worse and worse.

Disheartening!



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Richmond Branch at Albuquerque, NM
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Horrible customer service/care
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by stcloud00900, Apr. 23, 2013

I went in today because I misplaced my debit card. I needed an instant card while my new debit card was in the mail. I was asked by my very unprofessional and rude banker Why cant you use cash? What do you need to buy? First of all it is not his business what I spend my money on and second I need a card not cash, also for reasons that is not his business. He was short with me and showed no care on his face. I don't think he smiled once. He denied me a card and I asked to speak to the manager because I wanted to know why I couldn't get a temporary card. She told me that they could not issue me one because it is a gift of courtesy for clients and I had already had two, years ago. I then walked out and called the same bank and was told by another banker that all I needed was two forms of identification. That it would be no problem. I then called the 1-800 number and they also told me it should be no problem. The banker I had simply didn't care enough to issue me one for reasons I'll never know. I went to the other branch in st. Cloud and they were thankfully helpful in giving me one no problem.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Saint Cloud Main Branch at Saint Cloud, MN
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WORST INCONSISTENT SERVICE
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by 1001001SOS, Apr. 20, 2013

Wells Fargo has gone WAY down hill. I've been a customer for over 25 years. I have one particular banker that I like dealing with who is knowledgeable and pleasant, and we have a very professional relationship every time. Everyone else in this bank, particularly at the Broadway Branch in Salt Lake City is a nightmare. The branch "manager" there is a complete and utter joke. I have over 6 digits in this bank, run 3 businesses, have paid off 2 auto loans and on my first dealing with him he kept referring to me as "man". Like, hey "man".  I went to him one specific time, in addition to being completely unprofessional and disrespectful, he completely sidestepped my issue, and re-directed me saying he could not help me. I have been helped by other branches with the same issue, several times before. I would just avoid this bank altogether, and if you can't, especially stay away from the broadway branch in salt lake city. I'm currently looking for a new bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Broadway Branch at Salt Lake City, UT
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poor service
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by flhightec, Apr. 19, 2013

This bank turn into a mess, the branch manager at one time cared  about there customers. Spent time discussing opportunites, but with Wells policy on management titles what a joke. You had a better branch with a "less qualified manage" I think not. IT is like a revoling door in that branch you might as well bank on line. You get more response.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Goldenrod Branch at Winter Park, FL
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VERY UNPROFESSIONAL
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by dissatisfiedcustomer, Apr. 19, 2013

I truly do not understand why you keep this bank open. The people are totally unprofessional and do not know what they are doing. Yesterday I went there to process a transaction that should have taken 10 minutes. It took 40! There was no manager on duty and the people should not have been left alone! The young woman at the drive through used very inappropriate language while I was there also. It was terrible and I will never go back. You should consider closing this branch location.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Winrock & San Felipe Branch at Houston, TX
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THEY ARE TRYING
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by chowsdogs3, Apr. 19, 2013

Give them a chance.  Nothing is ever the same,  and they are the new boys in town.  I've had my trouble with them when they started up, but they are getting better.  I loved Wachovia, but I started with Wachovia over 20 years ago.  These people are trying to do their best.  Let's try to work with them, and we'll see what 20 years brings.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Weaverville Plaza Branch at Weaverville, NC
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BAD SERVICE UNPROFESSSIONAL
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by msroberts01, Apr. 18, 2013

I agree this location is horrible they are the most unprofesional branch the supposed to be lead teller there her name is vanessa is very ghetto she\'s always cussing everytime I\'m sitting with a banker I can only hear her dirty mouth talking very loud and dirty disturbing comments among other workers very rude when you have your 6 yr old kids there listening to bad words and her talking about her private parts.And all my friends and family that have been there have seen and heard this young lady saying and doing very unprofessional things also they are always listening to very loud music in the front side that has songs with bad words what kind of a bank does that NEVER returning there and that girl vanessa should not even be working there with how unprofessional she is.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Royal Oaks Branch at Houston, TX
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Very poor treatment to customers by certain employees!
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by JaneA, Apr. 16, 2013

The service at this bank is terrible! I have met a couple of employees that are very professional while the employee I had to work with in a transaction involving a significant dollar amount was terrible! I have been with the bank for more than 10 years and have been treated really well at the other locations at Wells Fargo as a I have been a good customer through the years. None of that mattered to this employee who didn't even have the courtesy to thank me for doing business with them at the end. I will definitely not go to this location ever again!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, University Towne Center Branch at San Diego, CA
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Terrible staff
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by appalled, Apr. 16, 2013

I have been a wells fargo costumer for 7+ years and I have to say that the Colonies branch is by far the worst branch i have ever done business at. The customer service manager Pamela has no clue what customer service is. It appalls me how they can be so stupid and under trained... We are talking about the CUSTOMER SERVICE MANAGER!!!!!!!Every single time I go in to either make a deposit or get cash, they come up with a new set of rules and requirements. I go 20 minutes away to the Haven branch with the same exact request and I am in and out of there within a few minutes. They laugh when I tell them what I was just told at the other branch. The problem is that the colonies branch is closest to me and in my way to work so its convenient to stop there. Not Anymore!!!!  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Upland Colonies Branch at Upland, CA
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Totally Amazed By Pathetic Customer Service Provided
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by ruteawakening, Apr. 16, 2013

They deserve negative stars.  The teller, whose name I will save when I contact Wells Fargo corporate, refused to give me a deposit envelope.  I like to place all the paperwork and money for a deposit in an envelope whether I use the ATM, night drop, or go inside.  The Lee Vista branch provides much better customer service.  I am appalled.  I have not been treated this poorly by a bank since 1986 when I was 16 years old by a teller at Sun Bank, which is now SunTrust.  I closed my account and have not returned to Sun Bank/SunTrust since then.  I voiced my displeasure as I was leaving, and no one came out to inquire as why I was voicing displeasure.  Are you kidding me?  A bank that is as HUGE as Wells Fargo is can not provide deposit envelopes to their customers.  At one time you could acquire deposit envelopes directly from the ATM and therefore avoid the lines and poor customer service provided by condescending tellers asking a boatload of inappropriate questions turning a simple request into a total nightmare.  Shame on the teller.  Shame on the manager.  Shame on Wells Fargo.  This pathetic and shameful level of customer service was provided at 101 South Alafaya Trail in Orlando, FL 32828.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Waterford Lakes Branch at Orlando, FL
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Excellent bank
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by Brazil, Apr. 12, 2013

The branch manager Danielle, and the teller Josh are the best asset this Well Fargo Branch has.  They are very professional, polite, personable, they are competent in their functions.  Thank you.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
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Excellent bank
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by Brazil, Apr. 12, 2013

The branch manager Danielle, and the teller Josh are the best asset this Well Fargo Branch has.  They are very professional, polite, personable, they are competent in their functions.  Thank you.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
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courteous, professional and attentive staff
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by swilt2000, Apr. 10, 2013

The staff at this branch has always responded to all my needs and questions with a very courteous and professional demeanor. I am totally satisfied, and even pleased with the service at this branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Elm at Westfield, NJ
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WORST BANK IN WHOLE HISTORY. TAKING ADVANTAGE OF THE DISABLED WILL LET THE PUBLIC AND NEWS KNOW ABOUT YOU GUYS.
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by Oneworldonewoman89, Apr. 10, 2013

WORST BANK. CLOSING MY CARD AND LYING. TAKING ADVANTAGE OF THE DISABLED AND RUDE EMPLOYEES. ONCEE I GET OUT THIS HOSPITAL I WILL LET THE WORLD KNOW AND THE NEWS AND WILL CLOSE MY ACCOUNT.  GOOD DAY! NOT!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ocean Township Branch at Asbury Park, NJ
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worst private banking
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by tedvon, Apr. 09, 2013

they do not follow thru with any phone calls or transactions within private banking. if you are transferring funds, do not expect to see them in your account unless you are present within the branch. very polite, but poor business skills.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Syosset Branch at Syosset, NY
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