Wells Fargo Bank, Review

JGammy
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by JGammy, Apr. 08, 2013

As I waited on hold I began reading the numerous negative reviews online and my concern for resolving the problem with my checking account rapidly mounted.   Thanks to God for always watching over me and for putting just the right people in my path.  Lisa, the branch manager, could not have been friendlier and more helpful.  She patiently listened to my concern, explained to my satisfaction, how the problem occurred and then took the necessary steps to resolve the problem.  I could not have asked for a friendlier, more genuinely helpful person.  Any thoughts I had of moving my account are gone.  If anything, I will close my C&S and Bank of North Georgia accounts .
Let me say also, I spoke with two separate associates via the 1-800 number prior to calling the Carrollton branch and they too were very helpful.  Keep up the good work Wachovia!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Carrollton Branch at Carrollton, GA
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HORRIBLE!!!
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by ajf24, Apr. 01, 2013

“HORRIBLE!!!”
They closed my account without a good reason, they accused me of fraud just because they took the word of a BITTER manager at the Perris, CA Bracnh on Perris Blvd. ( BEWARE!!! She is out to get people). When I went to a different branch to withdraw money from my account (I did not want to see the BITTER one) I was notified that my account was in the process of being closed, I tried to provide them with proof, I asked them to review my case, but they just turned me away. When I got home I called the Wells Fargo fraud and loss department and they were so rude, I had hopes that maybe they would hear me out & ask for proof but they were VERY SHORT with me asked to see nothing and basically said F*** OFF, all this happened at the beginning of March it is now April 1 and the joke is on me; because I have yet to receive a check from them. Once again I called them today and they have no set time to cut me a check and they are even returning my income tax refund back to the IRS!! I had read very bad reviews of Wells Fargo before I opened my account; now I wish I would have listened. The worse banking experience of my life, I am a hard working woman and now my hard earned money is in Well Fargo's GREEDY hands.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Perris Branch at Perris, CA
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Home Equity Loan
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by twenty20, Mar. 31, 2013

A financial advisor here had my elderly Mother, a widow and a Ridgefield resident for over 50 years, take out a $20,000 dollar home equity loan that she never needed, wanted, or requested. She went along with it simply because he insisted. Her plan was to not spend a dime of it and then cancel it as soon as she was able.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Ridgefield Branch at Ridgefield, CT
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Rosie40Blue
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by Rosie40blue, Mar. 30, 2013

This is the worst bank ever. The management must be sleeping with the underlings in order for them to have a job.
The nicest people in there are the tellers, but if you expect the management to be trained in customer service or be able to think, you will be disappointed.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ladera Heights Branch at Los Angeles, CA
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dislike this branch
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by agape20, Mar. 29, 2013

I strongly dislike making any transactions in this branch. The staff seems to be incompetent and not friendly. The only reason I continue to bank with Wells Fargo is the convenience of making almost all transactions from my smartphone or ATM. Thank goodness for their great technology.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Marianna Main Office at Marianna, FL
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Terrible Service
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by CJThurman, Mar. 26, 2013

This is a terrible bank. My car was paid off and I had a check made out to me and Wells Fargo from my car insurance company. The check was for $578 for repairs on my car for hailstorm damage. My insurance agent told me that I could cash the check as soon as my car was paid off. I was sent to different tellers, my fingerprint taken and finally I was sent to a personal banker who also didn't know what to do. She called a few numbers, each time getting directed to another number to call. She finally told me that she had to mail my check to another location and that they would write me a check. I have been waiting since last Thursday, so I called Wells Fargo Dealer Services. They said they have never received the check nor do they know where it is. So, now I have to go back to that branch and find out where the check was mailed.  I am very upset at the incompetence and don't understand why no one at that branch could not have called Wells Fargo Dealer services to find out what they needed to do and also to verify that my car was indeed paid off. Also, I called the person I had dealt with at Wells Fargo yesterday morning and have yet to receive a call back.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, East Cobb Johnson Ferry at Marietta, GA
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Customer Service
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by cjagentis, Mar. 26, 2013

Spoke with a teller that was very poorly informed.  When I asked questions about having them fax paperwork on my mortgage and make a payment there....I was told "I don't know...I guess you can".  Please do not waste your time and bank at this branch

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, College Park Branch at Allentown, PA
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Customer Service Follow-up Needs Work-
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by DavisGroupMarketing, Mar. 25, 2013

Quick Recent Experience Has Declined From Satisfactory To TOTALLY UNSATISFACTORY IN (1) BUSINESS DAY-
   Went into branch on Fri. 3/22/13 to obtain a cash - advance from a credit card. Was directed to see a CSSR regarding a review of current accounts. After a 40 min. wait, was introduced to Jamie Hodorovick, a new CSSR bank rep. She then proceeded to tie accounts together to get the full benefits to which I was entitled to, which I was all for. Then per her instructions, I needed to shred my business debit card. According to her, I had (2) business accounts open when I should have had only one.
   So today (Mon. 3/25) I telephoned her twice - both times leaving a message with someone who assured me she would receive it and reply promptly. Here it is the end of the business day and still no reply. I wound up calling customer service to reorder another debit card to replace the one I was told to destroy. She stressed the fact on a couple occasions on her abilities to take care of her customers, which proved to be just talk. And what about IF I had more urgent needs which needed to be addressed? It would be hard to allow someone who seems to be "so tuned out" on small issues to gain the trust to take charge of larger matters a banking customer may eventually encounter.
   In closing, there is no need for any further contact from you or your bank. Your word and business cards are better off on your desktop than in the hands of those to whom your bank services.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newton Main Branch at Newton, NC
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Long Time Customer
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by hellobelow, Mar. 25, 2013

I have been with branch 10 years
Always very helpful. Helped set up kids accounts as well, and online banking.
Personal bankers great, but turn over and get promoted so always have to learn someone new, but still good.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Clive Branch at Clive, IA
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do NOT bank here
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by Moshe, Mar. 25, 2013

i had my account with wells fargo for 14 years (business and personal), i recently opened another business account with them, what a mistake.
they use every excuse in the book to hold your funds (up to 20 days), before you open the account it's all smiles and empty promises, after its open - start chasing them for your money.
whatever you do - DO NOT SIGN FOR WELLS FARGO CREDIT CARD MERCHANT ACCOUNT, DO NOT!!!!
they are not cheap (one of the most expansive out there) but the problem is that they will not release the funds to you unless you show them copies of private information (copy of your contract with your client, invoices etc..) if not - you will not get your money, YOU - the "valued customer" now become a suspected thief, serious; i had my client call her credit card company to inform them that she will be making the payment transaction before we ever did it, my money is now held hostage for 10 days - until i will provide them with that private information that they are NOT ENTITLED TO, of course - they have your money and if you want to get paid (remember - my client account was charged 10 days ago) you must degrade your business integrity of client privacy and commit an offense by sharing your clients private information with a 3rd party.
when making a deposit - pray for your funds on time; it always takes having to talk to someone in order to see your money available under a week, this makes me feel like i am dealing with some shady "mafia style" godfather situation...
enough. people stay away from this bank if you know what is good for you and your business.

Sincerely,
Moshe Hen

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tarzana Branch at Tarzana, CA
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Mr David
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by primer, Mar. 21, 2013

Called two weeks ago and still haven't returned my call, went to another bank.
Seems there getting worse, may have to switch my business accounts soon

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oyster Point Branch at Newport News, VA
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Can not call this bank
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by lovemeridian, Mar. 21, 2013

I have been trying to call the bank for a half an hour during their business hours from 9 am to 9 30, no answering machine, no automated choices, the phone just rings and rings and rings, they must be busy reading all of the "wonderful" reviews they get.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lemmon & Buck Branch at Reno, NV
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Ocean called - they are out of shrimp
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by lovemeridian, Mar. 21, 2013

Zero stars! Last year we had to withdraw large sum of cash from our account, went to the bank and they said they had no such cash (50,000) on hand and we had to make an appointment to do that. Cool, understandable. We made an appointment which was two week later. Came to our appointment, they told us they had no cash. We waited for 2 weeks and they were not ready to come up with our own money in 2 weeks. We had to sit in the bank for an hour waiting for them calling other branches and scrambling our money together.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lemmon & Buck Branch at Reno, NV
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Another review for another horrible service
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by lovemeridian, Mar. 21, 2013

There has to be zero starts available to give this bank. Instead of listing all their incompetence in one review, I am going to take my time and write separate review for each. Came to use my safety deposit box (why do I still have the box with this bank? because they required 6 months ahead payment for it, trust me I will run from there as soon as I can, I already switched to BoA) and they did not check my id prior to letting me into the safety deposit vault. Wow! They did not check if I had wells fargo card either, just go ahead!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lemmon & Buck Branch at Reno, NV
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Horrible service
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by lovemeridian, Mar. 21, 2013

Came to the bank to use notary services, the paper I needed notarized was in foreign language. Notary refused to notarize it because they can not read it. It is not the job of a notary to know or be responsible for the content of the document, their job is to verify the person's identity who is signing the document. I called Secretary of State (Nevada) who trains notaries ans they verified I was right. People in this bank do not know what they are doing. Go elsewhere.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lemmon & Buck Branch at Reno, NV
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No problems with this bank
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by gburb, Mar. 19, 2013

I've been happy with this branch.  They have been very cordial and helpful when I have visited.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sunnyside Plaza Branch at Fresno, CA
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Worst Bank EVER! Run away fast!
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by Pissedoffconsumer, Mar. 19, 2013

Wells Fargo is nothing but a den of thieves. Liars and cowards are everywhere. Move your money before they steal it from you. Google Wells Fargo complaints and see the thousands of consumer complaints. Horrible, horrible people. I will ask God every day to curse the people at Wells Fargo that I have dealt with. There is a special rung in hell for Wells Fargo people I have no doubt. Big bad branch manager, congratulations on your b in finance 101 that landed you a job at one of the most corrupt national banks in the country. What a sad and pathetic person to are in the middle o no where mississippi. Good luck with you miserable life making barely over min. wage. I bet your wife is screwing around on you too. Pathetic coward of a man.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lakeland Drive Branch at Flowood, MS
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Very Poor Customer Service
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by anne, Mar. 18, 2013

Worst bank, worst customer service...  We paid off a second mortgage many years ago.  Wells Fargo mismanaged the paperwork many times, year after year...  The loan is paid off but the account is still "open".  I went to the branch 4 times, called the customer service center many times... and the issue has not resolved yet.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mission Hills Branch at San Diego, CA
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Germ spreading woman in the window licked my money
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by GrossedOut, Mar. 15, 2013

The lady at the drive-through, no name tag on and no name in the window, must have licked her fingers 10 times while counting out my money, picking up the deposit slip, picking up the envelope to put my money in . . . all during the worst flu season on record.  I was totally repulsed by her actions.  To top everything off, all the bills she gave back to me were turned in different directions, some up-side-down and totally out of order.  No work ethics at this branch.  I will not return.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Laurel Park Branch at Hendersonville, NC
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Wells Fargo Cumberland Mall Branch extremely rude
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by NoWellsfarCumberland, Mar. 15, 2013

Wells Fargo Cumberland Mall Location, Atlanta Ga. I was disrespected, ignored and embarrassed by non-other than the Store Manager Mr. Brian Coonfield treated me as if I had no business doing business in their bank. My issue began with their unskilled bank tellers, who obviously lack competent deductive reasoning skills, their only answer was ask the store manager...which he heard and saw because they pointed to him while referencing him. Instead of him me the common courtesy of addressing my issue, he quickly disappeared into his office. Even the cashier noticed it. I waited outside his office, when he finally emerged I said excuse me and he loudly said "in a minute" and held his finger up quickly walking past me. Everyone in the bank heard it, I was thoroughly embarrassed. I started to walk out in shame, then I thought if he treats me like this , how many others has he done the same? Well, the buck stops here!! When he finally arrived, he didn't even address me, he just stood there looking at me with disdain and disguist. I have several business accounts with Wells Fargo and have a great relationship with my Business Banker. If it were not for him, I would probably close this account just so I never have to see Mr. Coonfield ever again. Nevertheless, I merely asked Mr. Coonfield for his card to make a complaint, he quickly gave me his card and walked away. Obviously my business is not important enough to Mr. Coonfield, to grant me the common decency that humans should give to each other, nevermind that I have been a loyal customer of this bank for over 13 years. My advice to anyone who reads this letter, if you are of African American decent avoid Wells Fargo at Cumberland location at all cost!!!!!!! Especially Mr. Coonfield!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cumberland Branch at Atlanta, GA
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