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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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Worst Wells Fargo Branch bank ever - Rifle Colorado
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by unsatisfiedrifle, Oct. 31, 2013
Beyond doubt the Wells Fargo branch bank in Rifle Colorado is the worst branch bank of any bank in North America. Their personnel glom onto your money like it belongs to them and will do everything possible, place whatever hindrances they can in front of you, to prevent you from attaining your funds. All the while chanting, "its bank rules". I hate just walking in the front door. These people give me the creeps. They give other respectable bankers a bad name.
I once opened an interest bearing checking account under the condition that I would be able to have full access to the funds whenever I wanted. When the day came that I wanted to withdraw money I was told that the banker who opened that account for me was on a honeymoon and I would have to wait until his return. ??? Is this not the 21st century? To make a long story short - to get those funds, their next attempt to keep my money was to make those same funds available to me.... as a short term loan at 17 % interest. !!!!!! The "personal banker" actually had a note drawn up and expected me to sign it. Hey Polly, remember me? It took 3 tries that day and finally I was able to withdraw money from my own account. Wells Fargo should be officially listed as a criminal enterprise. They need to be forced to work in places like Bosnia, Romania, Iraq. Some other place full of criminal types like themselves.
Dealing with the bank management in Rifle Colorado is nightmarish. Because of this and other poor treatment, they needn't worry why it is that I don't bank there any more. For the past 10 years I've been banking at the Alpine bank branch in Rifle Colorado. They've been very helpful and give great service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rifle Branch at Rifle, CO
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unsatisfiedrifle, Oct. 31, 2013
Beyond doubt the Wells Fargo branch bank in Rifle Colorado is the worst branch bank of any bank in North America. Their personnel glom onto your money like it belongs to them and will do everything possible, place whatever hindrances they can in front of you, to prevent you from attaining your funds. All the while chanting, "its bank rules". I hate just walking in the front door. These people give me the creeps. They give other respectable bankers a bad name.
I once opened an interest bearing checking account under the condition that I would be able to have full access to the funds whenever I wanted. When the day came that I wanted to withdraw money I was told that the banker who opened that account for me was on a honeymoon and I would have to wait until his return. ??? Is this not the 21st century? To make a long story short - to get those funds, their next attempt to keep my money was to make those same funds available to me.... as a short term loan at 17 % interest. !!!!!! The "personal banker" actually had a note drawn up and expected me to sign it. Hey Polly, remember me? It took 3 tries that day and finally I was able to withdraw money from my own account. Wells Fargo should be officially listed as a criminal enterprise. They need to be forced to work in places like Bosnia, Romania, Iraq. Some other place full of criminal types like themselves.
Dealing with the bank management in Rifle Colorado is nightmarish. Because of this and other poor treatment, they needn't worry why it is that I don't bank there any more. For the past 10 years I've been banking at the Alpine bank branch in Rifle Colorado. They've been very helpful and give great service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rifle Branch at Rifle, CO
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jennifer
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by jbaby27, Oct. 30, 2013
The Wells Fargo branch in Centre Square at 15th and Market is terrible. only a few of the tellers are nice and helpful. You will wait in line forever 95% of the time!!! Most of the tellers move slowly...I have no idea why. It's frustrating. I only go here for work deposits but it still sucks. There is one woman who will not even lean over to pick up your deposit - you have to lean way over to her because she refuses to move a little!! Ugh just an annoying experience.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centre Square Branch at Philadelphia, PA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby jbaby27, Oct. 30, 2013
The Wells Fargo branch in Centre Square at 15th and Market is terrible. only a few of the tellers are nice and helpful. You will wait in line forever 95% of the time!!! Most of the tellers move slowly...I have no idea why. It's frustrating. I only go here for work deposits but it still sucks. There is one woman who will not even lean over to pick up your deposit - you have to lean way over to her because she refuses to move a little!! Ugh just an annoying experience.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centre Square Branch at Philadelphia, PA
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Rude people
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by astar, Oct. 28, 2013
Some of the managers are really rude and unprofessional.
If you choose this location, be prepared to stand in the line forever.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Avondale Branch at Durham, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby astar, Oct. 28, 2013
Some of the managers are really rude and unprofessional.
If you choose this location, be prepared to stand in the line forever.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Avondale Branch at Durham, NC
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worst time of my life
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by alexespinoza, Oct. 18, 2013
I had went to go put my check that I got in the mail I was sick that day my teller was Jillian I had no money in my acct so I put it in left like okay I need to go change and go get me so meds so I left and the most embarrassing thing happen a long line was forming and my card did not go through so I told her let me call my bank I called the 1800 number and spoke with tristin I explain to what happened he said it take a day for the chk to process i was like the teller did not tell me that Im sick like sick I need money in my account can u do anything sorry we cant and he said that we have to check the chk because people print chks all the time and try to turn it in so we arrgued about him saying that I printed the chk my self so I told him let me talk to his boss so he got me to her voice mail let see if Katte calls me back I'm so upset I still have to call my bank and see why my teller did not tell me it just happen yesterday worst experience
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mckellips & Greenfield Branch at Mesa, AZ
2 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby alexespinoza, Oct. 18, 2013
I had went to go put my check that I got in the mail I was sick that day my teller was Jillian I had no money in my acct so I put it in left like okay I need to go change and go get me so meds so I left and the most embarrassing thing happen a long line was forming and my card did not go through so I told her let me call my bank I called the 1800 number and spoke with tristin I explain to what happened he said it take a day for the chk to process i was like the teller did not tell me that Im sick like sick I need money in my account can u do anything sorry we cant and he said that we have to check the chk because people print chks all the time and try to turn it in so we arrgued about him saying that I printed the chk my self so I told him let me talk to his boss so he got me to her voice mail let see if Katte calls me back I'm so upset I still have to call my bank and see why my teller did not tell me it just happen yesterday worst experience
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mckellips & Greenfield Branch at Mesa, AZ
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by billcwp 2013-10-25 14:01:19
You must be "LIKE" 10 years old LIKE you dont know that checks have to clear before you can draw on them? LIKE, now its the banks fault that your Really sick like and theres a really long line LIKE and your card didnt work LIKE.
Are you kidding me is this for real? you really dont know how this process works? and then you complain about the bank? Unbelievable!!! and sad
Are you kidding me is this for real? you really dont know how this process works? and then you complain about the bank? Unbelievable!!! and sad
Poor Service, poor attitude
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by joesankendall, Oct. 16, 2013
Decidedly unhelpful staff who din't seem to understand their jobs. I requested help with cashing in a CD of a relative and arrived with power of attorney which meant nothing to them. They finally suggested that I visit their office in Albany, GA. I told them that there was not one there. It took them 5 minutes to verify that there was not an office there and the closest one was 40 miles away. They do not appear to even want to be helpful. I gave them a "1" because I couldn't figure out how to give a "0".
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Washington Road Branch at Augusta, GA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby joesankendall, Oct. 16, 2013
Decidedly unhelpful staff who din't seem to understand their jobs. I requested help with cashing in a CD of a relative and arrived with power of attorney which meant nothing to them. They finally suggested that I visit their office in Albany, GA. I told them that there was not one there. It took them 5 minutes to verify that there was not an office there and the closest one was 40 miles away. They do not appear to even want to be helpful. I gave them a "1" because I couldn't figure out how to give a "0".
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Washington Road Branch at Augusta, GA
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victory lakes branch SUCKS
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by CMAHLE, Oct. 09, 2013
RUDE, LIARS WORK THERE... Don't get me started on the idiot Branch manager who was so freakin dumb! They hold ur money for longer than it's suppose to be... they lie, they loose ur money, they take forever to give service... hate this bank hate the workers hate everything about it! DO NOT USE WELLS FARGO PERIOD!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Victory Lakes Branch at League City, TX
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CMAHLE, Oct. 09, 2013
RUDE, LIARS WORK THERE... Don't get me started on the idiot Branch manager who was so freakin dumb! They hold ur money for longer than it's suppose to be... they lie, they loose ur money, they take forever to give service... hate this bank hate the workers hate everything about it! DO NOT USE WELLS FARGO PERIOD!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Victory Lakes Branch at League City, TX
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by Alert 2013-10-24 14:41:40
Wells Fargo is very similar to its acquired Wachovia Bank-- Crime Ridden and Corrupt. It operates under a non-FDIC cloak and dagger behavior. One technique it uses to acquire money illegal is to seize it. They do so by changing the pins on atm and access codes. Thus, locking individuals out of their accounts.
Wells Fargo Needs Professional Help..Manheim Twp Branch
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by bjj0919, Oct. 07, 2013
Waiting for Branch manager to return phone calls from almost one month ago about a situation....never received the call.
Poor Customer Service from Branch Manager...should not even be allowed to deal with the publick. Poor Management skills.
Frustrated Customer.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Manheim Township Branch at Lancaster, PA
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bjj0919, Oct. 07, 2013
Waiting for Branch manager to return phone calls from almost one month ago about a situation....never received the call.
Poor Customer Service from Branch Manager...should not even be allowed to deal with the publick. Poor Management skills.
Frustrated Customer.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Manheim Township Branch at Lancaster, PA
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by LindaHudsonfromCT 2013-11-06 06:31:18
I am in Plantsville, Connecticut. My Wells Fargo bank is wonderful and so are all the tellers! I can cash checks anytime. As long as you have money the bank to cover the check you want to cash, you can do it. Respect breeds respect! if you show it , it's returned! The managers are wonderful & they answer any concern, when I have them, immediately, and efficiently! All the tellers are so helpful. I guess our bank in Plantsville, CT. Need an award given after hearing all these negative remarks. The 1-800 number I find is also very professional and helpful.
Maybe some people here might try alittle patience, kindness and empathy fort the long lines at times. Use the ATM it really works especially for withdrawals and deposits.
BRAVO to our Wells Fargo Bank in Plantsville, CT. !!!!!
Maybe some people here might try alittle patience, kindness and empathy fort the long lines at times. Use the ATM it really works especially for withdrawals and deposits.
BRAVO to our Wells Fargo Bank in Plantsville, CT. !!!!!
theresa minnie is not honest
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by yolanda, Oct. 05, 2013
she has no professional manners and can not be trusted
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Del Mar/Highlands Branch at San Diego, CA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby yolanda, Oct. 05, 2013
she has no professional manners and can not be trusted
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Del Mar/Highlands Branch at San Diego, CA
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theresa minnie closed my accounts without notice
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by yolanda, Oct. 05, 2013
this branch manager refused to let me have access to my money for three days. it is frightening how the bank can freeze your accounts with no notice. she lied to her boss about the reason she did it. do not bank at del mar wells fargo
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Almaden Valley Branch at San Jose, CA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby yolanda, Oct. 05, 2013
this branch manager refused to let me have access to my money for three days. it is frightening how the bank can freeze your accounts with no notice. she lied to her boss about the reason she did it. do not bank at del mar wells fargo
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Almaden Valley Branch at San Jose, CA
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I REALLY MISS WACHOVIA!!!!
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by digits, Oct. 04, 2013
I have been with this bank for many years, and it was GREAT when it was Wachovia...not so much since Wells Fargo took over. Generally have a long wait any time I have to go in. I complained that even though I was adding money to my savings account every month, my interest earned kept going DOWN! They called (I assume the home office) and I was told they keep reducing the rate. So they offered their PMA account which would double my interest, but had to have something like $15,000 min balance, so instead of earning $.05 per month, I could earn $.10...don't think so.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Clermont Branch at Clermont, FL
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby digits, Oct. 04, 2013
I have been with this bank for many years, and it was GREAT when it was Wachovia...not so much since Wells Fargo took over. Generally have a long wait any time I have to go in. I complained that even though I was adding money to my savings account every month, my interest earned kept going DOWN! They called (I assume the home office) and I was told they keep reducing the rate. So they offered their PMA account which would double my interest, but had to have something like $15,000 min balance, so instead of earning $.05 per month, I could earn $.10...don't think so.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Clermont Branch at Clermont, FL
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Teresa is the worst branch manager
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by Christinaanne, Oct. 04, 2013
She accused me of using profanity after she did! She lost money in my account and then put a freeze on my account. Beware of this branch in del mar!!! Do not bank there
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Del Mar Private Bank Branch at San Diego, CA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Christinaanne, Oct. 04, 2013
She accused me of using profanity after she did! She lost money in my account and then put a freeze on my account. Beware of this branch in del mar!!! Do not bank there
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Del Mar Private Bank Branch at San Diego, CA
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My Personal Banker Was Awesome!
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by VerandaKitty, Oct. 03, 2013
My Wells Fargo Coronado Bank has been a fabulous help to me in lots of ways through the years 2000-2013. I will really miss my personal banker who just retired. Mavis Cain-Benton, who watched over my account like a mother hen, phoned me if I was nearly overdrawn; she let me know if there were lower mortgage rates than I had; she helped me access a home equity loan when I needed funds. The list of services goes on and on.
The bank in Coronado is always clean and even serves hot chocolate and coffee. There was always chocolate candies in Mavis's office. There was never a long wait to see a cashier or bank manager. I really hope that Wells Fargo finds a new manager and personal banker for me who is as competent, professional and friendly as Mavis.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Coronado Branch at Coronado, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby VerandaKitty, Oct. 03, 2013
My Wells Fargo Coronado Bank has been a fabulous help to me in lots of ways through the years 2000-2013. I will really miss my personal banker who just retired. Mavis Cain-Benton, who watched over my account like a mother hen, phoned me if I was nearly overdrawn; she let me know if there were lower mortgage rates than I had; she helped me access a home equity loan when I needed funds. The list of services goes on and on.
The bank in Coronado is always clean and even serves hot chocolate and coffee. There was always chocolate candies in Mavis's office. There was never a long wait to see a cashier or bank manager. I really hope that Wells Fargo finds a new manager and personal banker for me who is as competent, professional and friendly as Mavis.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Coronado Branch at Coronado, CA
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TERRIBLE BANK
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by D7799, Oct. 03, 2013
Watch out for hidden fees they are EVERYWHERE!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Castle Rock Branch at Castle Rock, CO
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby D7799, Oct. 03, 2013
Watch out for hidden fees they are EVERYWHERE!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Castle Rock Branch at Castle Rock, CO
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Worst bank in town!!
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by Jessv, Sep. 30, 2013
Worst bank in Tucson!!! Racist tellers!!
* this review was made on Wells Fargo Bank, Sabino Canyon Branch at Tucson, AZ
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jessv, Sep. 30, 2013
Worst bank in Tucson!!! Racist tellers!!
* this review was made on Wells Fargo Bank, Sabino Canyon Branch at Tucson, AZ
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Bank stole my money
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by confused, Sep. 26, 2013
One of Wells Fargos customers scammed me out of $700 with a vacation condo scheme. The bank did not release the money to the customer, but they will not give my money back to me. They are just keeping the money! The people there are very rude and they will not speak to me because I am not a Wells Fargo customer. All they will say is I cannot have my money back but they will not say why.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Marion Branch at Marion, SC
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby confused, Sep. 26, 2013
One of Wells Fargos customers scammed me out of $700 with a vacation condo scheme. The bank did not release the money to the customer, but they will not give my money back to me. They are just keeping the money! The people there are very rude and they will not speak to me because I am not a Wells Fargo customer. All they will say is I cannot have my money back but they will not say why.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Marion Branch at Marion, SC
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Friendly staff. Excellent customer service
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by Naylea, Sep. 24, 2013
The couple of times I have been here: they are always so friendly and helpful. I believe only people that have bad things to say write the reviews. I guess the manager is a tall/fit lady. She's really helpful as well. Personally, they answered all the questions I had. And they offered me something to drink. :D
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Pasadena Branch at South Pasadena, CA
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Overall Rating Office Environment & Staff Waiting Timeby Naylea, Sep. 24, 2013
The couple of times I have been here: they are always so friendly and helpful. I believe only people that have bad things to say write the reviews. I guess the manager is a tall/fit lady. She's really helpful as well. Personally, they answered all the questions I had. And they offered me something to drink. :D
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Pasadena Branch at South Pasadena, CA
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Nobody knows how to do anything.....
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by joe8400, Sep. 19, 2013
I went into this Bank over one month ago and applied + paid for a Business secured Credit Card. I still have not received it and have no idea if I will ever receive it even though it's already been prepaid for.
It would take me ten paragraphs to explain the entire silly Micky Mouse story, so to make a long story short nobody that works at this Bank knows how to do their job, gives a damn about doing their job or knows how to communicate with their head office in order to get anything accomplished.
The Manager of Colonial Park store [Mike]doesn't return calls, the Manager of Union deposit store [Guy] doesn't return calls and obviously when you have Managers that don't care they in turn have Employees that don't care.
I honestly think that Manager training for this bank must consist of telling them "Just smile, pretend like you know what you're doing and avoid all contact with Customers. If you can't avoid contact with a Customer brush them off onto another Employee and this way you can never be blamed for doing anything wrong and/or giving wrong info. due to the fact that you never do anything?!!! Come into the bank around 11am, sneak out around 3pm and try to take very long lunches! This will again make you very inaccessible and not responsible for anything! You can just blame all mistakes on your Employees as they will pretty much just be left to fumble their way through things in total darkness!!! " Wells Fargo Moto "WE HAVE NO IDEA WHAT WE ARE DOING"
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Colonial Park Branch at Harrisburg, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby joe8400, Sep. 19, 2013
I went into this Bank over one month ago and applied + paid for a Business secured Credit Card. I still have not received it and have no idea if I will ever receive it even though it's already been prepaid for.
It would take me ten paragraphs to explain the entire silly Micky Mouse story, so to make a long story short nobody that works at this Bank knows how to do their job, gives a damn about doing their job or knows how to communicate with their head office in order to get anything accomplished.
The Manager of Colonial Park store [Mike]doesn't return calls, the Manager of Union deposit store [Guy] doesn't return calls and obviously when you have Managers that don't care they in turn have Employees that don't care.
I honestly think that Manager training for this bank must consist of telling them "Just smile, pretend like you know what you're doing and avoid all contact with Customers. If you can't avoid contact with a Customer brush them off onto another Employee and this way you can never be blamed for doing anything wrong and/or giving wrong info. due to the fact that you never do anything?!!! Come into the bank around 11am, sneak out around 3pm and try to take very long lunches! This will again make you very inaccessible and not responsible for anything! You can just blame all mistakes on your Employees as they will pretty much just be left to fumble their way through things in total darkness!!! " Wells Fargo Moto "WE HAVE NO IDEA WHAT WE ARE DOING"
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Colonial Park Branch at Harrisburg, PA
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Poor customer service
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by Dh852808, Sep. 19, 2013
Besides a couple of their employees that have been sincerely nice tome whenever I see them, there were two incidents that made me question their overall customer service quality.
This happened awhile ago. Somehow the year I was born was incorrect (after years of it being the right date) and a teller noticed it didn't match my license DOB. At that time I had a paper license as I was waiting for mine in the mail. He said they couldn't change it without my actual license card. He did ask for help from a higher person. What bothered me the most from the guy and the lady that helped him was that I could tell they assumes I was a fraud by the way they looked at me. Their computer showed I was 27 years old, I dont even look like Im 21! A few weeks later I happen to be sitting at one of the desks with a lady and she noticed the same DOB error. I mentioned what happened at the teller and she told me I could use my passport to correct my DOB. And next time I went in I looked for her and I did just that.
More recently.. I went in with my newborn carrying just her carseat in with me. I felt it wasn't necessary to take out the stroller for a quick stop to deposit some money. The teller was friendly. She asked about my daughter and my experience with motherhood as this is my first child. As I was leaving, two ladies stood next to eachother talking and leaning against the cubicle walls by the line entrance. I looked at them as I walked toward the door and said bye. They stopped their conversation for a second to say bye back and continued talking to eachother. All other times I went in while I was pregnant, if there was someone standing the door area, they kindly opened the door to let me out. It would have been nice for one of those two ladies to have opened the door for me. I mean I had no trouble doing it myself but if I saw a lady carrying her baby in a car seat and the doors didn't open automatically, I would have been waiting to hold the door open as she made her way out. It's the little things that count when it comes to customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Union Landing Branch at Union City, CA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Dh852808, Sep. 19, 2013
Besides a couple of their employees that have been sincerely nice tome whenever I see them, there were two incidents that made me question their overall customer service quality.
This happened awhile ago. Somehow the year I was born was incorrect (after years of it being the right date) and a teller noticed it didn't match my license DOB. At that time I had a paper license as I was waiting for mine in the mail. He said they couldn't change it without my actual license card. He did ask for help from a higher person. What bothered me the most from the guy and the lady that helped him was that I could tell they assumes I was a fraud by the way they looked at me. Their computer showed I was 27 years old, I dont even look like Im 21! A few weeks later I happen to be sitting at one of the desks with a lady and she noticed the same DOB error. I mentioned what happened at the teller and she told me I could use my passport to correct my DOB. And next time I went in I looked for her and I did just that.
More recently.. I went in with my newborn carrying just her carseat in with me. I felt it wasn't necessary to take out the stroller for a quick stop to deposit some money. The teller was friendly. She asked about my daughter and my experience with motherhood as this is my first child. As I was leaving, two ladies stood next to eachother talking and leaning against the cubicle walls by the line entrance. I looked at them as I walked toward the door and said bye. They stopped their conversation for a second to say bye back and continued talking to eachother. All other times I went in while I was pregnant, if there was someone standing the door area, they kindly opened the door to let me out. It would have been nice for one of those two ladies to have opened the door for me. I mean I had no trouble doing it myself but if I saw a lady carrying her baby in a car seat and the doors didn't open automatically, I would have been waiting to hold the door open as she made her way out. It's the little things that count when it comes to customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Union Landing Branch at Union City, CA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Very helpful
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by treedog72, Sep. 17, 2013
I am just a nobody. I don't have millions and I actually hate banks. However, as I have started doing the right things in life and started my own business, I found the need to find a bank. I have been so impressed with the staff at this location. Tonya, I thank you so much for being so helpful and answering all my questions. Lori, you have helped me from day one and have gone above and beyond to help me. I am one of those people that know how to work and make money but not to good at "banking". You two ladies have made my experience painless. Just wanted to say thank you.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Loganville Crossing at Loganville, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby treedog72, Sep. 17, 2013
I am just a nobody. I don't have millions and I actually hate banks. However, as I have started doing the right things in life and started my own business, I found the need to find a bank. I have been so impressed with the staff at this location. Tonya, I thank you so much for being so helpful and answering all my questions. Lori, you have helped me from day one and have gone above and beyond to help me. I am one of those people that know how to work and make money but not to good at "banking". You two ladies have made my experience painless. Just wanted to say thank you.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Loganville Crossing at Loganville, GA
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Horrible branch and bank.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by OCGandhi, Sep. 16, 2013
Extremely poor customer service, apathetic and very slow overall service. I closed the account today because the way a service fee was handled. I have always kept the minimum balance required and all of a sudden, it is now $2,000 and they would not waive. This is not my primary bank account and was only opened for convenience purposes for some personal transactions. I received no notification of such change and the customer rep said it has been in place for years. Nowhere have I seen a service charge before in regards to this in previous statements. Look elsewhere for your banking needs, whether business or personal.
As well, as I was walking out, I heard the manager talk behind my back whispering to another employee. Seriously, dude? Go slick your hair back further to show your big forehead to the world.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Irving Macarthur Branch at Irving, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby OCGandhi, Sep. 16, 2013
Extremely poor customer service, apathetic and very slow overall service. I closed the account today because the way a service fee was handled. I have always kept the minimum balance required and all of a sudden, it is now $2,000 and they would not waive. This is not my primary bank account and was only opened for convenience purposes for some personal transactions. I received no notification of such change and the customer rep said it has been in place for years. Nowhere have I seen a service charge before in regards to this in previous statements. Look elsewhere for your banking needs, whether business or personal.
As well, as I was walking out, I heard the manager talk behind my back whispering to another employee. Seriously, dude? Go slick your hair back further to show your big forehead to the world.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Irving Macarthur Branch at Irving, TX
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