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Wells Fargo Bank, UNION LANDING BRANCH
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Poor customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Dh852808, Sep. 19, 2013
Besides a couple of their employees that have been sincerely nice tome whenever I see them, there were two incidents that made me question their overall customer service quality.
This happened awhile ago. Somehow the year I was born was incorrect (after years of it being the right date) and a teller noticed it didn't match my license DOB. At that time I had a paper license as I was waiting for mine in the mail. He said they couldn't change it without my actual license card. He did ask for help from a higher person. What bothered me the most from the guy and the lady that helped him was that I could tell they assumes I was a fraud by the way they looked at me. Their computer showed I was 27 years old, I dont even look like Im 21! A few weeks later I happen to be sitting at one of the desks with a lady and she noticed the same DOB error. I mentioned what happened at the teller and she told me I could use my passport to correct my DOB. And next time I went in I looked for her and I did just that.
More recently.. I went in with my newborn carrying just her carseat in with me. I felt it wasn't necessary to take out the stroller for a quick stop to deposit some money. The teller was friendly. She asked about my daughter and my experience with motherhood as this is my first child. As I was leaving, two ladies stood next to eachother talking and leaning against the cubicle walls by the line entrance. I looked at them as I walked toward the door and said bye. They stopped their conversation for a second to say bye back and continued talking to eachother. All other times I went in while I was pregnant, if there was someone standing the door area, they kindly opened the door to let me out. It would have been nice for one of those two ladies to have opened the door for me. I mean I had no trouble doing it myself but if I saw a lady carrying her baby in a car seat and the doors didn't open automatically, I would have been waiting to hold the door open as she made her way out. It's the little things that count when it comes to customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Union Landing Branch at Union City, CA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Dh852808, Sep. 19, 2013
Besides a couple of their employees that have been sincerely nice tome whenever I see them, there were two incidents that made me question their overall customer service quality.
This happened awhile ago. Somehow the year I was born was incorrect (after years of it being the right date) and a teller noticed it didn't match my license DOB. At that time I had a paper license as I was waiting for mine in the mail. He said they couldn't change it without my actual license card. He did ask for help from a higher person. What bothered me the most from the guy and the lady that helped him was that I could tell they assumes I was a fraud by the way they looked at me. Their computer showed I was 27 years old, I dont even look like Im 21! A few weeks later I happen to be sitting at one of the desks with a lady and she noticed the same DOB error. I mentioned what happened at the teller and she told me I could use my passport to correct my DOB. And next time I went in I looked for her and I did just that.
More recently.. I went in with my newborn carrying just her carseat in with me. I felt it wasn't necessary to take out the stroller for a quick stop to deposit some money. The teller was friendly. She asked about my daughter and my experience with motherhood as this is my first child. As I was leaving, two ladies stood next to eachother talking and leaning against the cubicle walls by the line entrance. I looked at them as I walked toward the door and said bye. They stopped their conversation for a second to say bye back and continued talking to eachother. All other times I went in while I was pregnant, if there was someone standing the door area, they kindly opened the door to let me out. It would have been nice for one of those two ladies to have opened the door for me. I mean I had no trouble doing it myself but if I saw a lady carrying her baby in a car seat and the doors didn't open automatically, I would have been waiting to hold the door open as she made her way out. It's the little things that count when it comes to customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Union Landing Branch at Union City, CA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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