Wells Fargo Bank, Review

Wells Fargo Bank, Review

Average rating stars based on 862 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
184
4 star:
24
3 star:
27
2 star:
33
1 star:
594

A total of 184 Reviews with 5 Star

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AS HAPPY AS CAN BE ...
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by RubberSoul, Jun. 17, 2014

It's true interest rates are low, but that is not the fault of anyone working at the branch. I ma certain they would like to give higher rates, but ...
As t the surly people writing ill words regarding the staff, environment, wait time, and other services ... poppycock! We have used this branch for nearly seven years and have never had a problem with their excellent service. In fact, we adore both Godfrey (a teller and much more) and the branch manager. Indeed, the manager sets the tone and the staff follow her lead. The tone she sets: show each customer respect and treat each with courtesy. I know banks aren't very popular, but why say mean things about the staff, particularly when the things said are not true.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Clearwater Mall Branch at Clearwater, FL
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by Lilsuthern 2014-08-20 22:20:08
I'm sorry but your review is of one branch. If you will note all reviews- under them it tells what branch they are writting about. Now here you have said that all 500+ of their reviews are poppycok, and that all 500+ are telling lies because you have good dealings with your one branch?
CPA
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by LDGreene, Jun. 10, 2014

Excellent staff and excellent service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Radford Branch at Radford, VA
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Silver Firs Wells Fargo Everett
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Teddy1980, May. 19, 2014

I have been with this bank for 10 years and I will go out of my way to go to this branch. After a few times in they know my name and have helped my consolidate my credit and saved me $200.00 per month, in the first week I started coming there. Silver Firs team is the best.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Silver Firs Branch at Everett, WA
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by shong 2014-05-19 14:48:14
The ATM at the location has not been working properly.
Especially, when you deposit, be careful. Generally it count
less what you actually deposit.
After I reported, they heard they are going to investigate it. It took a at most 45 days. for a while you will a got a credit. But still I can not trust because I had another experience with the branch.
Stanley
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Stanley, May. 10, 2014

I stopped into the Wells Fargo at 1800 First Avenue in Cedar Rapids, and was greeted as soon as I walked in by a very friendly young man who proceeded to ask what I was in for as well as talk with me about my day as we waited for a teller.
I have been a customer of some of the community banks for years and have never recieved such a personal touch when doing my banking.
Afterwards I sat with a banker to print some statements and they helped me get that done quickly and he was very knowledgable and friendly!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cedar Rapids First Avenue Branch at Cedar Rapids, IA
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Silver Firs branch Wells Fargo
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Deverie, May. 10, 2014

Finally! As a Wells Fargo customer for the last 8 years, I was confused by the gap in branches in the area. No more...Silver Firs opened up in October and I couldn't be happier. The Silver Firs team is top shelf, they welcome me in, always make me the focus...for once at a bank!...and treat me to a personal experience I love. Back to small town banking! Thank you Silver Firs!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Silver Firs Branch at Everett, WA
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by Deverie 2014-05-10 10:32:57
Love that branch, staff are so helpful. They did a debt consolidation for me 3 months ago and saved me 300 a month. My new fav
Surprised
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Bjp09, May. 06, 2014

You would think going inside physically into a bank that you would be annoyed with either a line or someone trying to sell you a product but not here , overall great experience Kendra was my personal banker and she was fantastic ! Saw her two days in a row and she have me nothing but great customer service! Overall great branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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New staff I think??
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MrBanks, Apr. 22, 2014

I had the pleasure of having a kind lady named amanda help me with my accounts. I have false charges on my account and she not only located the errors, but took a personal interest in solving the problem. She is always smiling and I now ask for her on every visit.  

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Ann & Simmons Branch at North Las Vegas, NV
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by stopprofiling 2014-04-24 09:05:36
My son, who has been a long time customer, went to the drive thru as he normally does to cash an extremely small check. He was told by the teller that all of his accounts were closed and he would need to come inside to speak to someone about this. She kept his ID and his check. Long story short all of this was unnecessary. None of my son's account was closed and the explanation given was that the account of someone with the same name was closed. All the teller at the window had to do was ask my son to write his account number on the back of the check and this would have identified his specific account and he would not have had to go through that humiliation. The explanation for all of this given to us was a lot of talk with no real substance.
Wells Fargo Highland City
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by John141, Apr. 07, 2014

The best part about this branch is the staff. Their level of customer service far exceeds my expectations, and has set a new level of banking customer service for me. Regardless of how busy the employees are, they always have a great big smile and are always willing to help. I feel assured that I will always be welcome to ask any question I have, and I know I will be fully educated on that topic. The employees find the best course of action for my finical needs and have very helpful suggestions on where I should continue to in the future. If you truly want a person who will do everything in their power to help you, this is the branch you want. Bar none, this branch has given me the most successful banking experiences.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Highland City Branch at Lakeland, FL
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Amazing
 5star Overall Rating
by LaylaSaunders, Mar. 15, 2014

I had an excellent visit when I first moved to Minnesota from South Carolina.  The banker I spoke to could not have been more pleasant and kind and assisted me with everything I needed very quickly.  Perhaps the best customer service I have encountered.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
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Super Service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Finnish, Mar. 13, 2014

Absolutely fantastic service in this Branch by Carlos, Paola and the team. We have had more than our fair share of administrative problems ever since we moved to the US, but never with the bank. Opening hours are great for working people, staff is very friendly and above all professional, they know how to sort out the problems; And if they can not, they make sure you get in contact with the right people.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, San Felipe & Sage Branch at Houston, TX
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Great Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by cjhoffman, Mar. 09, 2014

I went to a Wells Fargo Bank, French Creek Branch, at Phoenixville, PA. This is girl who is so tiny and cute and has a smile on her face every week I come in. She truly is so friendly, kind and also very helpful with what she can do. Her name is Leah DeLara

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gallup Branch at Gallup, NM
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Customer service is great!
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by cboya, Feb. 26, 2014

Joyce Huang is so helpful.  After multiple frustrating calls to Wells Fargo 800 number, I stopped into the branch location in Clarendon, and Joyce fixed all of my issues fast and easily.  I highly recommend going to this branch!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Clarendon Branch at Arlington, VA
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great service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by Mauricio100, Feb. 26, 2014

The staff was extremely friendly and helpful. Keyla was the teller that attended us and made our experience great. We had a complication with a phone teller and had to fix it in the branch. We are thankful for the flexibility this branch provided.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Florida International University Bra at Miami, FL
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They take very good care of me and my banking needs.
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by LovemyBankinbozeman, Feb. 02, 2014

The drive through crew are always courteous and kind. They always seem to be working very hard and quickly. They know my name and often have me pulled up before we actually say good morning! They take very good care of me and my banking needs. They encourage me to talk with the bankers when it is necessary for me to do so. *such as saving me $ with monthly fees etc... I love the ATM services as well as the smart phone app, customer service  at 1-800 when I need it and the mobile deposit.  I've been very happy with Wells Fargo in Bozeman, Montana and elsewhere when I travel.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bozeman Branch at Bozeman, MT
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Wells Fargo Knollwood employees have been very helpful for our family
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by janieu123, Jan. 23, 2014

We have had mortgages through Wells Fargo for years and they have wonderful customer service.  If I've ever needed anything, I go in and they fix it.  I worked with Jasmine a couple weeks ago and she changed our account so we would no longer be getting fees.  We had an employee tell us about the Harp Mortgage Loans, we were able to refinance at a great rate and very quickly!

Thanks for being a great bank for our whole family.  We have been with other banks and have been extremely satisfied with both the Knollwood and the Hopkins location.  

Maybe some of the reviewers are the problem and not the bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Knollwood Branch at Minneapolis, MN
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Excellent service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by Tenten, Jan. 17, 2014

Very impressed with the level of customer service. Staff very welcoming and made my opening account transition very smooth. Every one I came in contact was extremely good
Personal banker Kimberly went over and beyond my expectation. Very polite and helpful.

Thank you  and Great job. Wells Fargo  1st and Market San Diego.

Tendai

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 1st & Market at San Diego, CA
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Very nice people
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by IINNURR, Jan. 11, 2014

Thank you for your help with getting me my payment squared away.  Tracey is really great.  I had trouble with the national number and was on hold for 20 minutes.  I came up with an idea to go to the bank for help.  She helped not only clarify the issue but called several staff members at the another local bank and the national number.  It took 45 minutes but she fixed something that was already behind 5 days.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Madras Branch at Madras, OR
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Great WFB
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MartinE, Nov. 19, 2013

We have been going to this bank since moving into the area about a year and a half ago.  Renee and Michelle have been extremely helpful and friendly.  Service has always been excellent - and they have done their best to address our needs.  I highly recommend this branch of WFB.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pasadena Lake Branch at Pasadena, CA
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Best Tucson Wells Fargo branch
 5star Overall Rating
 5star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by HapE, Nov. 11, 2013

I have found that this branch of Wells Fargo is the only branch that goes out of their way to treat their customers well. I was never a fan of Wells Fargo, and had to seek out a  branch for my job that was willing to go the extra mile. This one is it! I must say the staff at this location is always wonderful and makes my banking easy.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tucson Medical Center Branch at Tucson, AZ
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My Personal Banker Was Awesome!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by VerandaKitty, Oct. 03, 2013

My Wells Fargo Coronado Bank has been a fabulous help to me in lots of ways through the years 2000-2013. I will really miss my personal banker who just retired. Mavis Cain-Benton, who watched over my account like a mother hen,  phoned me if I was nearly overdrawn; she let me know if there were lower mortgage rates than I had; she helped me access a home equity loan when I needed funds. The list of services goes on and on.

The bank in Coronado is always clean and even serves hot chocolate and coffee. There was always chocolate candies in Mavis's office. There was never a long wait to see a cashier or bank manager.  I really hope that Wells Fargo finds a new manager and personal banker for me who is as competent, professional and friendly as Mavis.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Coronado Branch at Coronado, CA
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