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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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A total of 598 Reviews with 1 Star
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Management/staff very RUDE
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by roxyfp, Dec. 09, 2011
I'm a regular customer at this bank, may come in almost weekly, GOT THE RUDEST CUSTOMER SERVICE IN WORLD TODAY> unbelievable. this is how they treat their REGULAR customers
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pine Lake Branch at Sammamish, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby roxyfp, Dec. 09, 2011
I'm a regular customer at this bank, may come in almost weekly, GOT THE RUDEST CUSTOMER SERVICE IN WORLD TODAY> unbelievable. this is how they treat their REGULAR customers
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pine Lake Branch at Sammamish, WA
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this bank is a joke!!!!!!!
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by Prue, Dec. 06, 2011
I have never been treated with such negative customer support, I have been dealing with an issue since saturday and it is now tuesday and I have talked to 4 different people and gotten 4 different answers then the manager comes in and is very rude and is telling me how it is going to be. i waiting sat for 1 hr monday no wait today waited 2 hours and at least 4 hours on the phone, we do have better things to do. it is a joke to say that wells fargo cares about their customers, all personal at branch and on the phone are very rude and do not know what customer service is all about, CAUTION STAY AWAY
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sun City Center Branch at Sun City Center, FL
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Prue, Dec. 06, 2011
I have never been treated with such negative customer support, I have been dealing with an issue since saturday and it is now tuesday and I have talked to 4 different people and gotten 4 different answers then the manager comes in and is very rude and is telling me how it is going to be. i waiting sat for 1 hr monday no wait today waited 2 hours and at least 4 hours on the phone, we do have better things to do. it is a joke to say that wells fargo cares about their customers, all personal at branch and on the phone are very rude and do not know what customer service is all about, CAUTION STAY AWAY
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sun City Center Branch at Sun City Center, FL
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ms.
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by annetteb, Dec. 06, 2011
cannot EVER get anyomne to answer phones.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Knightdale Branch at Knightdale, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby annetteb, Dec. 06, 2011
cannot EVER get anyomne to answer phones.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Knightdale Branch at Knightdale, NC
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FED UP
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by fedup1987, Dec. 05, 2011
THey are very rude! I even asked if they could go over something with me and the woman Katherine maybe?? WAS VERY VERY RUDE. AVOID THIS BANK!!! IT IS HORRIBLE and they are of NO HELP!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Vestavia Branch at Birmingham, AL
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby fedup1987, Dec. 05, 2011
THey are very rude! I even asked if they could go over something with me and the woman Katherine maybe?? WAS VERY VERY RUDE. AVOID THIS BANK!!! IT IS HORRIBLE and they are of NO HELP!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Vestavia Branch at Birmingham, AL
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Fee-hungry
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by Smith, Dec. 03, 2011
I've had an account there for 50 years (when it was the BofWA, PNofWA, and now Wells Fargo). So, I know what service should be. And yet, when I wrote two checks for July 1, WF allowed the checks to be cashed on June 30th and charged ME overdraft fees for insufficient funds. To add insult to financial injury, they've never responded to my letters of protest. Neverless to say, I've taken most of my business toanother bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lakewood Mall Branch at Lakewood, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Smith, Dec. 03, 2011
I've had an account there for 50 years (when it was the BofWA, PNofWA, and now Wells Fargo). So, I know what service should be. And yet, when I wrote two checks for July 1, WF allowed the checks to be cashed on June 30th and charged ME overdraft fees for insufficient funds. To add insult to financial injury, they've never responded to my letters of protest. Neverless to say, I've taken most of my business toanother bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lakewood Mall Branch at Lakewood, WA
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i hate wells fargo they are sick people
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by NOPUSHOVER, Dec. 03, 2011
BEWARE THEY WILL RIP YOU OFF ON YOUR SAVINGS CHECKIHNG ANDEVERYTHING ELSE.....PUSHY TELLERS FROM H---
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Angola Branch at Angola, IN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NOPUSHOVER, Dec. 03, 2011
BEWARE THEY WILL RIP YOU OFF ON YOUR SAVINGS CHECKIHNG ANDEVERYTHING ELSE.....PUSHY TELLERS FROM H---
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Angola Branch at Angola, IN
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YOUR MONEY IS THEIR MONEY
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by 1NOTANYONESBANK, Nov. 26, 2011
These ratings need a set of negative stars.They deserve no STARS! These people need complete training over again. I accompanied my father in law to this branch because he is unable to drive. When he attempted to withdraw money from his account they wanted to know why he was taking his money out of their bank and what he was going to use it for! He doesn't share that information with any of his family why were they asking him? When I began to object to such questions I was told by a couple of the assistant managers to leave and not come back or they would call the police! I wouldn't return to that bank if they paid me. I lost out on $20,000 worth of construction supplies, my unemployment and my time to take care of my in laws to get treated like that! 2 days later they sent adult protective services to his house! They should close the doors and shut down for good. DON'T USE THIS BANK .........YOU'VE BEEN WARNED!!!!!!!!!!!!!!!!!!!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Redding Branch at Redding, CA
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 1NOTANYONESBANK, Nov. 26, 2011
These ratings need a set of negative stars.They deserve no STARS! These people need complete training over again. I accompanied my father in law to this branch because he is unable to drive. When he attempted to withdraw money from his account they wanted to know why he was taking his money out of their bank and what he was going to use it for! He doesn't share that information with any of his family why were they asking him? When I began to object to such questions I was told by a couple of the assistant managers to leave and not come back or they would call the police! I wouldn't return to that bank if they paid me. I lost out on $20,000 worth of construction supplies, my unemployment and my time to take care of my in laws to get treated like that! 2 days later they sent adult protective services to his house! They should close the doors and shut down for good. DON'T USE THIS BANK .........YOU'VE BEEN WARNED!!!!!!!!!!!!!!!!!!!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Redding Branch at Redding, CA
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Disappointed Customer
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by WFCustomer, Nov. 16, 2011
Do not get a mortgage with this bank. They have terrible service and make mistakes upon mistakes with hours on the phone to try and correct it and still no resolution.
The Assistant Manager at the John's Creek location in Florida is rude and belittling to women.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Johns Creek Branch at Saint Johns, FL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WFCustomer, Nov. 16, 2011
Do not get a mortgage with this bank. They have terrible service and make mistakes upon mistakes with hours on the phone to try and correct it and still no resolution.
The Assistant Manager at the John's Creek location in Florida is rude and belittling to women.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Johns Creek Branch at Saint Johns, FL
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Heartless neighbors
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by Lovesk, Nov. 14, 2011
During the crystal classic, they had every car towed, over 100. What does it matter. Other businesses on the key spend thousands of dollars to market the key and they just don't care. Get off our friendly island.!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Siesta Key Branch at Sarasota, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Other Servicesby Lovesk, Nov. 14, 2011
During the crystal classic, they had every car towed, over 100. What does it matter. Other businesses on the key spend thousands of dollars to market the key and they just don't care. Get off our friendly island.!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Siesta Key Branch at Sarasota, FL
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Unhappy customer
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by bobrud1, Nov. 10, 2011
I am still here after 3 years. I was the person who had is CD funds paying over 4% transfered to 0% checking account 10 days after purchase without notifaction or explanation . Ben Beverly ignored me repeatedly.I continue to have monthly statements sent to me.I have had 3 telephone with gallop poll about same subject. This cost more than a simple goodwill gester. Hundreds of emails later. This feud could end with small goodwill gester and $20 fee refund. I will never stop complaining. I have all but stopped using Wells Fargo. This was A Wachovia mistake one day before Wells bought Wachovia Robert Ruddick
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Crossridge at Glen Allen, VA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bobrud1, Nov. 10, 2011
I am still here after 3 years. I was the person who had is CD funds paying over 4% transfered to 0% checking account 10 days after purchase without notifaction or explanation . Ben Beverly ignored me repeatedly.I continue to have monthly statements sent to me.I have had 3 telephone with gallop poll about same subject. This cost more than a simple goodwill gester. Hundreds of emails later. This feud could end with small goodwill gester and $20 fee refund. I will never stop complaining. I have all but stopped using Wells Fargo. This was A Wachovia mistake one day before Wells bought Wachovia Robert Ruddick
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Crossridge at Glen Allen, VA
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Hold On Deposit
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by JoeM1108, Nov. 09, 2011
I had a deposit I made on November 4th, 2011 drawn on a local bank. The deposit cleared the local bank on Monday, November 7th. I had the owner of the escrow company call the branch and speak to Touche and the Branch Manager. The latter never returned her call. Nor did he ever return my call. The account was still on hold for this deposit until 16th. If a deposit drawn on a local bank clears why does Wells Fargo hold that deposit? It is unnecessary. I have been a Wells Fargo client for 20 years. I have a line of credit with them and significant deposits in the past. I will be transferring my funds as soon as this check clears to a credit union.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Los Altos Center Branch at Long Beach, CA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JoeM1108, Nov. 09, 2011
I had a deposit I made on November 4th, 2011 drawn on a local bank. The deposit cleared the local bank on Monday, November 7th. I had the owner of the escrow company call the branch and speak to Touche and the Branch Manager. The latter never returned her call. Nor did he ever return my call. The account was still on hold for this deposit until 16th. If a deposit drawn on a local bank clears why does Wells Fargo hold that deposit? It is unnecessary. I have been a Wells Fargo client for 20 years. I have a line of credit with them and significant deposits in the past. I will be transferring my funds as soon as this check clears to a credit union.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Los Altos Center Branch at Long Beach, CA
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Not haapy
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by sadest, Nov. 05, 2011
We wonder y banks r the way they r ,if ur looking for fair, just , good service then u will avoid this branch.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Smoky Hill Branch at Aurora, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sadest, Nov. 05, 2011
We wonder y banks r the way they r ,if ur looking for fair, just , good service then u will avoid this branch.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Smoky Hill Branch at Aurora, CO
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Gone downhill
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by DoctorCatherine, Nov. 04, 2011
Since Wells Fargo took over Wachovia, everything has gone downhill. My biggest complaint: The drive-through window. I've banked here for 23 years - it would take 2-3 minutes on average to get through. Now, 7-10 minutes because they have only one, inexperienced teller working the window instead of the 2-3 experienced tellers who were working there. There is no excuse for this.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mount Pleasant Main at Mount Pleasant, SC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DoctorCatherine, Nov. 04, 2011
Since Wells Fargo took over Wachovia, everything has gone downhill. My biggest complaint: The drive-through window. I've banked here for 23 years - it would take 2-3 minutes on average to get through. Now, 7-10 minutes because they have only one, inexperienced teller working the window instead of the 2-3 experienced tellers who were working there. There is no excuse for this.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mount Pleasant Main at Mount Pleasant, SC
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Wells Fargo F*****G Sucks
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by whatever, Nov. 01, 2011
Its always an issue and when there is no communication within the departments. I hate that they are holding my veterans benefits and that I have to go in this office and close out an account I have had for over fifteen years. ( since its watch over ya money days...get Wachovia...lol) you guys suck
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wrightsboro Road Branch at Augusta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby whatever, Nov. 01, 2011
Its always an issue and when there is no communication within the departments. I hate that they are holding my veterans benefits and that I have to go in this office and close out an account I have had for over fifteen years. ( since its watch over ya money days...get Wachovia...lol) you guys suck
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wrightsboro Road Branch at Augusta, GA
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annanymous
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by abcdefgh, Oct. 29, 2011
Glenview Branch personal Banker Graceilia Guzman is very very rude and Nasty.
always long wait time . Poor service. Branch Manager is nowhere to be found.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glenview Branch at Glenview, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby abcdefgh, Oct. 29, 2011
Glenview Branch personal Banker Graceilia Guzman is very very rude and Nasty.
always long wait time . Poor service. Branch Manager is nowhere to be found.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glenview Branch at Glenview, IL
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customer service/transition
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by ladyleo, Oct. 27, 2011
the customer service at WF has been horrible through the Wachovia transition. i've had to deal with frozen accounts, long wait times on the phone, being transferred from one dept. to another, less than knowledgeable employees, etc!. totally unacceptable! i never rec'd substandard service at Wachovia. they went above and beyond at all times. I'm truly disappointed and will be closing my accts immediately! ZERO STARS in all categories!
* this review was made on Wells Fargo Bank, Falls Village Branch at Raleigh, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ladyleo, Oct. 27, 2011
the customer service at WF has been horrible through the Wachovia transition. i've had to deal with frozen accounts, long wait times on the phone, being transferred from one dept. to another, less than knowledgeable employees, etc!. totally unacceptable! i never rec'd substandard service at Wachovia. they went above and beyond at all times. I'm truly disappointed and will be closing my accts immediately! ZERO STARS in all categories!
* this review was made on Wells Fargo Bank, Falls Village Branch at Raleigh, NC
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Still Nothing
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by Stinger90, Oct. 22, 2011
Talked with Brain Holt (branch manager) at the Penrose location about the teller shorting me. He was understanding and said that he would get back with me in a couple of days no matter what. I still waiting.........
I am very disappointed with Wells Fargo and will be looking for another bank to bank with. That's what you get nowadays I guess. My family has been banking with them since the 70's and well before that. IMO, both branches have gone down hill.
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Stinger90, Oct. 22, 2011
Talked with Brain Holt (branch manager) at the Penrose location about the teller shorting me. He was understanding and said that he would get back with me in a couple of days no matter what. I still waiting.........
I am very disappointed with Wells Fargo and will be looking for another bank to bank with. That's what you get nowadays I guess. My family has been banking with them since the 70's and well before that. IMO, both branches have gone down hill.
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Wells Fargo Branch
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by DenisD206, Oct. 19, 2011
Wells Fargo as whole is terrible. They screw up account balances, they charge all kinds of mystery rates, they never return phone calls, and they just do not value the customer or the customers money. I am through with Wells Fargo.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Henderson Road Branch at King Of Prussia, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DenisD206, Oct. 19, 2011
Wells Fargo as whole is terrible. They screw up account balances, they charge all kinds of mystery rates, they never return phone calls, and they just do not value the customer or the customers money. I am through with Wells Fargo.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Henderson Road Branch at King Of Prussia, PA
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Awful
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by RoryChadwick, Oct. 15, 2011
I started with Wachovia in Hoboken, NJ. After 4 months of banking wachovia introduced me to someone the bank works with so I could set up credit card processing for my store. The lady told me how I was covered in case of this or that and if there was ever any problem, as long as proper steps were covered I should not worry about fraud. Well 5 months later i had a charge from a customer out of country. Protocol was to call it in and get 2 verifications. Both the CC processor and the card holders bank both gave approval for charge. 2 weeks later it was made aware to me the card was stolen and I have to give back 1890.00 USD. After telling the CC porcessor that I was told I am covered they went on to say I was misinformed. I refused to pay them back and reached out the rep that signed me up. She never got back to me and 2 weeks later she was fired for lying to not only me but dozens of others. Never in this whole period did Wachovia try to help me. They ignored me, everyone even the branch people that introduced me to her. Then one day the branh manager Xenia in Hoboken yelled at me because I went to her superior after i went to her and this is after she refused to help me and gave me the run around. Long story short is was put on what is called TMF (terminated Merchant File) I could not accept credit cards ever again. I later found someone to take me on after they learned of the situation but the people at Elavon and Wachovia were down right crooks in every respect. I am closing my account this week and have hired an attorney to take this matter to court to get my name cleared and so forth and get off this list. The Hoboken branch is truthfully dreadful. There is great tellers and 2 of the bankers their are really nice and helpful but the lady Xenia that runs it is a complete moron. In fact she runs a bank yet never worked in a bank prior to Wachovia now Wells Fargo, her last job was selling jeans in a retail store. How on earth did she get to run a bank? If you bank here, leave.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hoboken Branch at Hoboken, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RoryChadwick, Oct. 15, 2011
I started with Wachovia in Hoboken, NJ. After 4 months of banking wachovia introduced me to someone the bank works with so I could set up credit card processing for my store. The lady told me how I was covered in case of this or that and if there was ever any problem, as long as proper steps were covered I should not worry about fraud. Well 5 months later i had a charge from a customer out of country. Protocol was to call it in and get 2 verifications. Both the CC processor and the card holders bank both gave approval for charge. 2 weeks later it was made aware to me the card was stolen and I have to give back 1890.00 USD. After telling the CC porcessor that I was told I am covered they went on to say I was misinformed. I refused to pay them back and reached out the rep that signed me up. She never got back to me and 2 weeks later she was fired for lying to not only me but dozens of others. Never in this whole period did Wachovia try to help me. They ignored me, everyone even the branch people that introduced me to her. Then one day the branh manager Xenia in Hoboken yelled at me because I went to her superior after i went to her and this is after she refused to help me and gave me the run around. Long story short is was put on what is called TMF (terminated Merchant File) I could not accept credit cards ever again. I later found someone to take me on after they learned of the situation but the people at Elavon and Wachovia were down right crooks in every respect. I am closing my account this week and have hired an attorney to take this matter to court to get my name cleared and so forth and get off this list. The Hoboken branch is truthfully dreadful. There is great tellers and 2 of the bankers their are really nice and helpful but the lady Xenia that runs it is a complete moron. In fact she runs a bank yet never worked in a bank prior to Wachovia now Wells Fargo, her last job was selling jeans in a retail store. How on earth did she get to run a bank? If you bank here, leave.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hoboken Branch at Hoboken, NJ
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Incompetent.
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by Jpatrick7, Oct. 15, 2011
I had a Wachovia account before they were bought out by Wells Fargo. Recently I had my wallet stolen and asked one of their bankers if they would help me set up a new account and cancel out my debit card. This process took hours, in which she set the card to a wrong address, linked it to my old account on accident, and also kept pushing me to try a different account then the one I wanted. 30 days later I look at my account and there is a massive charge linked to my old account number, after inquiry I found out that when she "closed out" my account she didn't let the pending transactions finish and so it over drew me, they then charged my account $122 to pay it off, which is significantly more then the overage. When it was Wachovia they we're a great bank, now that they're Wells Fargo they are absolutely terrible. I have had issue's since day 1. Between them not letting me cash my paychecks that I have been bringing to that branch for 3 years, to making it frustrating and impossible to simply cancel anything.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bee Ridge And Cattlemen Brnch at Sarasota, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jpatrick7, Oct. 15, 2011
I had a Wachovia account before they were bought out by Wells Fargo. Recently I had my wallet stolen and asked one of their bankers if they would help me set up a new account and cancel out my debit card. This process took hours, in which she set the card to a wrong address, linked it to my old account on accident, and also kept pushing me to try a different account then the one I wanted. 30 days later I look at my account and there is a massive charge linked to my old account number, after inquiry I found out that when she "closed out" my account she didn't let the pending transactions finish and so it over drew me, they then charged my account $122 to pay it off, which is significantly more then the overage. When it was Wachovia they we're a great bank, now that they're Wells Fargo they are absolutely terrible. I have had issue's since day 1. Between them not letting me cash my paychecks that I have been bringing to that branch for 3 years, to making it frustrating and impossible to simply cancel anything.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bee Ridge And Cattlemen Brnch at Sarasota, FL
Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by bankingblues 2013-07-01 17:16:21
I too have had TERRIBLE customer service at bee ridge and cattleman branch. I was a long standing client at this branch when it was wachovia. Everyone made a point to bend over backwards with help and a friendly attitude and ALWAYS Knew my name before they even saw it on paper. It was easy friendly and wonderful.
Then the change. I thought... great: wells fargo, big company. It will probably be even better. But the rudeness, the couldnt care less attitude, the lack of being able to do routine things through the drive through that Ive been doing for years. The indignance is just appalling, truly. ON 5 [yes 5] different occassions, Ive had to go into the bank from the drive through to get the same routine thing accomplished [a deposit of my spouses check]. have had to talk to a manager, who each and every time has said that she has now squared it away and promised it would not happen again. I have told her also about the rudeness of the employees[particularly drive through]. And lack of apologies or simple courtesy. No one seems to care about "that" aspect of it. I am obviously not alone on this complaint. Why do they keep people like this?? I have gotten so that I hate to go make a deposit because I know it will be a pain the .....
Believe me, We will probably go somewhere else soon. We have 3 accounts at this branch. we should be treated like the regulars that we have been for so long.
In a nutshell, your local branch should feel like a small town bank no matter who they are.Employees you know and trust[and know you!] a smiling face, and ease of banking. Customer service people. Sorry to see that so many others have had similar issues.
Then the change. I thought... great: wells fargo, big company. It will probably be even better. But the rudeness, the couldnt care less attitude, the lack of being able to do routine things through the drive through that Ive been doing for years. The indignance is just appalling, truly. ON 5 [yes 5] different occassions, Ive had to go into the bank from the drive through to get the same routine thing accomplished [a deposit of my spouses check]. have had to talk to a manager, who each and every time has said that she has now squared it away and promised it would not happen again. I have told her also about the rudeness of the employees[particularly drive through]. And lack of apologies or simple courtesy. No one seems to care about "that" aspect of it. I am obviously not alone on this complaint. Why do they keep people like this?? I have gotten so that I hate to go make a deposit because I know it will be a pain the .....
Believe me, We will probably go somewhere else soon. We have 3 accounts at this branch. we should be treated like the regulars that we have been for so long.
In a nutshell, your local branch should feel like a small town bank no matter who they are.Employees you know and trust[and know you!] a smiling face, and ease of banking. Customer service people. Sorry to see that so many others have had similar issues.
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