Wells Fargo Bank, BALBOA-GENESEE BRANCH

Wells Fargo Doesn't Care!
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by Keithk, Jan. 10, 2023

Wells Fargo doesn’t care!
My wife and I are entrepreneurs.  We have wanted to go on a cruise for many years but due to the pandemic and challenges with the economy we have had to postpone this dream until recently.  We saved our money for 7 years and finally, December ’22, we got our wish.  
On 12/23/22 I deposited a check for $8500 in my personal WELLS FARGO acct. – this was written from a BANK OF AMERICA ACCOUNT, from a business that I OWN.  The check was signed by me.  There was plenty of money in that account to cover that check.  I am a WELLS FARGO customer since 2004!  This money was for the purpose of covering the cost of our cruise.  I have signed dozens of checks from my B/A account to WELLS FARGO acct over many years, never an issue.
We left on our dream cruise on 12/29/22.  After almost thirty hours of flying to our destination I was notified via email, from WELLS FARGO, that my check was returned and the funds were withdrawn from my WELLS FARGO acct. and returned to my B/A acct!  The reason was “irregular signature”.  
I am now on my dream cruise and notified that the money that took us 7 years to save was now NOT AVAILABLE.  Please keep in mind that I was in Europe.  I had little or no internet access and was working with a 7-9 hour time difference.  Add to that, we were in the middle of the New Years holiday making it very hard to reach people.  We were so stressed.  How are we going to get access to our money?  Time zones and holidays made this so frustrating trying to reach people and due to the limited internet access trying to move money around was impossible.  We were distraught.  
I called Wells Fargo and reached the first person who could not have cared any less.  No compassion, no sympathy.  I was told the following:  
•        my signature was “irregular”, therefore the money was returned.  
•        I explained that I was the authorized signer and was ready to offer any security measures required of me.  I was told “we understand and apologize but there is nothing they can do”.
•        I begged them to verify the check to ensure there were funds in the account.  I was told, that was not the issue.  
•        I asked them to look at ANY of my previously written checks and they will see that my signature was the same…for years!  She couldn’t care any less.
•        I asked for a supervisor and after multiple requests, she begrudgingly agreed.  After waiting at least five minutes, expecting my connection to drop at any moment, a supervisor responded.  I explained again that I was in dire straights and need them to put the money back in my account.  Again, I was received a bunch of disingenuous apologies but there was nothing they could do.  They promised me that I would hear from a supervisor within hours…..today is 1/9, TEN days later….NO CONTACT FROM WELLS FARGO.  
 
The facts:
•        The check was written from an established BANK OF AMERICA account with more than enough funds to cover the amount.
•        My signature was no different that dozens of checks written by me.  This was easily verified by a simple review of my previous check images, readily available from my account.  
•        I contacted Wells Fargo on 12/29/22.  Offered them every conceivable form of security to verify authenticity of the check they were denying.  They denied me and promised a supervisor would call withing 48 hours – ten days later, no contact.  
•        I was charged a $12 fee for the retuned check!!!!

It is clear to me that Wells Fargo could not care any less about their clients.  My cruise was saved only by contacting a friend, who was in my home town, who covered the amount until my return.  The damage was done.  I lost three days of my dream cruise because WELLS FARGO doesn’t care.  The stress was awful.  

I implore anyone searching for a new bank….Do the research.  You will see that my situation is common for this uncaring financial institution.  They are terrible people who disguise their selfish motives under the guise of “My security”!!??  My situation was easily rectifiable by a simple security check or reviewing my previous signatures.  





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, LAKELAND BRANCH at Flowood, MS
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Wells Fargo I’d a rip off
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by Monvanda, Sep. 07, 2022

They’re almost twice the interest rates for mortgage it’s highway robbery we have excellent credit have NEVER missed or have been late on home vehicles or credit cards have extremely low cc debt and they wanted 6.85% interest on a refi for 1/4 of our home value to do some remodeling of that property which is our primary/only home

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Edgar Branch at Edgar, WI
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Customer , business owner
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by Surfsup, Mar. 14, 2022

This `branch has the worst customer service of any Wells Fargo bank I have ever used. . I waited in the drive through line for 50 minutes. I was the 4th car in the line and when it was finally my turn they had closed the drive through before I drove up to the tellers window. I arrived at 4:45 PM the employees in the bank new we were out there and the manager never had the concern about his customers to send someone out to say that they would not be able to help me or the one car behind me because of closing rules at the bank and they new we were out there.. That is the biggest lack of concern for customer service I have ever seen from a bank . They let me sit out here all that time knowing they were not going to be able to help me but they serviced the 4 cars in front of me. I will never go back to that branch again and I  am considering closing all me accounts with Wells Fargo and going to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Peterkort Towne Square Branch at Portland, OR
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