Citibank, SAN DIEGO-MISSION VALLEY
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105 client reviews
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| Name: | Citibank |
| Concentration: | International Specialization |
| Established: | 06/16/1812 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CITIGROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 663, view all, view on map |
| Website: | www.citibank.com |
| Total Assets: | $1,684,710,000,000 |
| Total Deposits: | $1,327,597,000,000 |
| Total Equity Capital: | $162,945,000,000 |
| Total Domestic Office Deposits: | $747,614,000,000 |
| Net Income: | $11,169,000,000 |
| Return on Assets: | 1% |
| Return on Equity: | 7% |
| More... | |
Client Review
105 client reviews of Citibank scored 2 out of 5.
Not too big to fail
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KYJ2, Nov. 10, 2019
After 15 years of trusting this bank with our hard earned income, they launch a "KYC" (know your customer) program. It's mismanaged, unorganized, and really shows how much after all these years, Citibank not only does not know us, but isn't capable of conducting a proper interview process to do so. It's truly embarrassing for them that they are so inconsistent in their business practices. They sent numerous FedEx correspondence ( threats of having our account closed if we didn't comply) we spent considerable time answering questions via multiple phone calls. They assured us we would have no interruptions in service and to the contrary, three times they suspended our account... it's been a problem. Very unprofessional. Payments returned, unnecessary fees, no debit card transactions and not to mention they assured us that there would be no issue. We've since ended our relationship with this bank and sadly I don't think they care. I would recommend finding someplace else to keep your money. I think it's time to launch a "KYB" program (know your bank) I thought we knew them however, we were mistaken.
* this review was made on Citibank, San Diego-Mission Valley at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KYJ2, Nov. 10, 2019
After 15 years of trusting this bank with our hard earned income, they launch a "KYC" (know your customer) program. It's mismanaged, unorganized, and really shows how much after all these years, Citibank not only does not know us, but isn't capable of conducting a proper interview process to do so. It's truly embarrassing for them that they are so inconsistent in their business practices. They sent numerous FedEx correspondence ( threats of having our account closed if we didn't comply) we spent considerable time answering questions via multiple phone calls. They assured us we would have no interruptions in service and to the contrary, three times they suspended our account... it's been a problem. Very unprofessional. Payments returned, unnecessary fees, no debit card transactions and not to mention they assured us that there would be no issue. We've since ended our relationship with this bank and sadly I don't think they care. I would recommend finding someplace else to keep your money. I think it's time to launch a "KYB" program (know your bank) I thought we knew them however, we were mistaken.
* this review was made on Citibank, San Diego-Mission Valley at San Diego, CA
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