Citibank, San Diego-Mission Valley

Name:Citibank, San Diego-Mission Valley
Full Service Brick and Mortar Office
Review:103 client reviews
Location:5604 Mission Center Road
San Diego, CA 92108

San Diego County
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FDIC Cert:#7213

The Bank

Concentration:International Specialization
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:678, view all, view on map
Total Assets:$1,718,008,000,000
Total Deposits:$1,373,373,000,000
Total Equity Capital:$164,175,000,000
Total Domestic Office Deposits:$747,499,000,000
Net Income:$3,610,000,000
Quarterly Net Income:$3,610,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%

Client Review

103 client reviews of Citibank scored 2 out of 5.

Not too big to fail
Overall Rating
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by KYJ2, Nov. 10, 2019

After 15 years of trusting this bank with our hard earned income, they launch a "KYC" (know your customer) program. It's mismanaged, unorganized, and really shows how much after all these years, Citibank not only does not know us, but isn't capable of conducting a proper interview process to do so. It's truly embarrassing for them that they are so inconsistent in their business practices. They sent numerous FedEx correspondence ( threats of having our account closed if we didn't comply) we spent considerable time answering questions via multiple phone calls. They assured us we would have no interruptions in service and to the contrary, three times they suspended our account... it's been a problem. Very unprofessional. Payments returned, unnecessary fees, no debit card transactions and not to mention they assured us that there would be no issue. We've since ended our relationship with this bank and sadly I don't think they care. I would recommend finding someplace else to keep your money. I think it's time to launch a "KYB" program (know your bank) I thought we knew them however, we were mistaken.

* this review was made on Citibank, San Diego-Mission Valley at San Diego, CA
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