TD Bank, MEDIA BRANCH
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397 client reviews
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| Name: | TD Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1852 |
| FDIC Insurance: | 07/01/1961 |
| Holden By: | TORONTO-DOMINION BANK THE |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1181, view all, view on map |
| Website: | www.td.com/us/en/personal-banking |
| Total Assets: | $367,174,651,000 |
| Total Deposits: | $303,720,159,000 |
| Total Equity Capital: | $46,280,437,000 |
| Total Domestic Office Deposits: | $303,720,159,000 |
| Net Income: | $2,306,596,000 |
| Quarterly Net Income: | $384,572,000 |
| Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 3% |
| More... | |
Client Review
397 client reviews of TD Bank scored 2.5 out of 5.
Appalling lack of follow-up, return calls etc...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MrsMcC, Jun. 12, 2018
We are US citizens living abroad. Traveled to the US & stopped into TD Bank in Upper Darby, PA. Teller at bank suggested we speak with their investment counsellor. Gave her my phone # & she said someone would call me on Fri May 18th or Mon May 21st. No one ever called.
Stopped in TD Bank, Media, PA branch to make a deposit. Another teller asked if we would like to discuss other account options. Told her we have been on vacation here for over 2 wks & someone promised to call but never did. Explained we would be only be in the country a few more days, till Mon June 4th. Said not a problem would have Mr. Shilling call me between 10 & 11 am on Mon June 4th. We fly out early afternoon on June 4th. Mr.Shilling called at 9:40 am. I returned call & left message we will be flying out in few hrs. Must speak with him by 11 am. No word from him. Was a few blocks from Media Branch & stopped in. Asked for Branch Manager. Spoke with Brian Messak (not sure of spelling). He called Mr. Shilling over. Mr. Shilling said he needs to get some info from the head of his Dept. about how to handle internationally & he would call me on Wed, June 6th at 9am his time, 2pm my time.
Tomorrow will be a week, since Mr. Shilling promised to call. I think it's appalling to have such bad customer service. If he needed more time to gather paperwork, a telephone call, text or email would certainly be appropriate & appreciated. As it is, I'm certain I've heard the last from Mr. Shilling.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Media Branch at Media, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MrsMcC, Jun. 12, 2018
We are US citizens living abroad. Traveled to the US & stopped into TD Bank in Upper Darby, PA. Teller at bank suggested we speak with their investment counsellor. Gave her my phone # & she said someone would call me on Fri May 18th or Mon May 21st. No one ever called.
Stopped in TD Bank, Media, PA branch to make a deposit. Another teller asked if we would like to discuss other account options. Told her we have been on vacation here for over 2 wks & someone promised to call but never did. Explained we would be only be in the country a few more days, till Mon June 4th. Said not a problem would have Mr. Shilling call me between 10 & 11 am on Mon June 4th. We fly out early afternoon on June 4th. Mr.Shilling called at 9:40 am. I returned call & left message we will be flying out in few hrs. Must speak with him by 11 am. No word from him. Was a few blocks from Media Branch & stopped in. Asked for Branch Manager. Spoke with Brian Messak (not sure of spelling). He called Mr. Shilling over. Mr. Shilling said he needs to get some info from the head of his Dept. about how to handle internationally & he would call me on Wed, June 6th at 9am his time, 2pm my time.
Tomorrow will be a week, since Mr. Shilling promised to call. I think it's appalling to have such bad customer service. If he needed more time to gather paperwork, a telephone call, text or email would certainly be appropriate & appreciated. As it is, I'm certain I've heard the last from Mr. Shilling.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Media Branch at Media, PA
Was this review helpful to you? Yes, No Report Abuse
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