Full Service Brick and Mortar Office
Review: 2.5star396 client reviews
Location:42 E Baltimore Ave
Media, PA 19063

Delaware County
View Other Branches
Branch Deposit:$597,941,000
FDIC Cert:#18409

The Bank

Name:TD Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:07/01/1961
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1179, view all, view on map
Total Assets:$374,250,975,000
Total Deposits:$303,900,543,000
Total Equity Capital:$44,694,440,000
Total Domestic Office Deposits:$303,900,543,000
Net Income:$1,039,445,000
Quarterly Net Income:$597,202,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%

Client Review

396 client reviews of TD Bank scored 2.5 out of 5.

Appalling lack of follow-up, return calls etc...
 1star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by MrsMcC, Jun. 12, 2018

We are US citizens living abroad. Traveled to the US & stopped into TD Bank in Upper Darby, PA. Teller at bank suggested we speak with their investment counsellor. Gave her my phone # & she said someone would call me on Fri May 18th or Mon May 21st. No one ever called.  

Stopped in TD Bank, Media, PA branch to make a deposit. Another teller asked if we would like to discuss other account options. Told her we have been on vacation here for over 2 wks & someone promised to call but never did. Explained we would be only be in the country a few more days, till Mon June 4th. Said not a problem would have Mr. Shilling call me between 10 & 11 am on Mon June 4th. We fly out early afternoon on June 4th.  Mr.Shilling called at 9:40 am. I returned call & left message we will be flying out in few hrs. Must speak with him by 11 am. No word from him. Was a few blocks from Media Branch & stopped in. Asked for Branch Manager. Spoke with Brian Messak (not sure of spelling). He called Mr. Shilling over. Mr. Shilling said he needs to get some info from the head of his Dept. about how to handle internationally & he would call me on Wed, June 6th at 9am his time, 2pm my time.

Tomorrow will be a week, since Mr. Shilling promised to call. I think it's appalling to have such bad customer service. If he needed more time to gather paperwork, a telephone call, text or email would certainly be appropriate & appreciated. As it is, I'm certain I've heard the last from Mr. Shilling.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Media Branch at Media, PA
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