Berkshire Bank
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11 client reviews
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| Name: | Berkshire Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 02/06/1846 |
| FDIC Insurance: | 01/02/1982 |
| Holden By: | BERKSHIRE HILLS BCORP INC |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 99, view all, view on map |
| Website: | www.berkshirebank.com |
| Total Assets: | $12,425,425,000 |
| Total Deposits: | $10,736,701,000 |
| Total Equity Capital: | $1,029,883,000 |
| Total Domestic Office Deposits: | $10,736,701,000 |
| Net Income: | $76,144,000 |
| Quarterly Net Income: | $258,000 |
| Return on Assets: | 1% |
| Return on Equity: | 8% |
| More... | |
Client Review
11 client reviews of Berkshire Bank scored 2 out of 5.
Sit in the chair and wait ...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by alaina1976, Aug. 07, 2013
I waited in a chair in the lobby for 15 minutes while the woman in the office chatted on the phone. When i heard the call end,I looked at her and she looked at me. i thought she would come out but she picked up the phone and started another call. I went back to the counter and asked if there was anyone else who could help, the answer was no. After spending 20 minutes, I LEFT without taking care of business. ZERO customer service skills - she should get the boot - i wont go back.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Berkshire Bank, Berkshire Bank at Pittsfield, MA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby alaina1976, Aug. 07, 2013
I waited in a chair in the lobby for 15 minutes while the woman in the office chatted on the phone. When i heard the call end,I looked at her and she looked at me. i thought she would come out but she picked up the phone and started another call. I went back to the counter and asked if there was anyone else who could help, the answer was no. After spending 20 minutes, I LEFT without taking care of business. ZERO customer service skills - she should get the boot - i wont go back.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Berkshire Bank, Berkshire Bank at Pittsfield, MA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
WORST BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BANK, Dec. 29, 2010
THE WORST BANK WITH VERY RUDE CUSTOMER SERVICE,
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Berkshire Bank, Berkshire Bank at Pittsfield, MA
14 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BANK, Dec. 29, 2010
THE WORST BANK WITH VERY RUDE CUSTOMER SERVICE,
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Berkshire Bank, Berkshire Bank at Pittsfield, MA
14 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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