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UMB Bank, Review
UMB Bank, Review
Average rating
based on 9 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 3 Reviews with 1 Star
The worst customer service ever
Overall Rating
by Nothappyatall, Dec. 16, 2014
My deceased mother had an account there and while I was trying to handle her final business the employees there at the Gladstone branch were the most rude and un-compassionate people I have ever came across. I would NEVER bank at UMB or recommend anyone to do so.
* this review was made on UMB Bank, North Antioch Branch at Kansas City, MO
7 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Nothappyatall, Dec. 16, 2014
My deceased mother had an account there and while I was trying to handle her final business the employees there at the Gladstone branch were the most rude and un-compassionate people I have ever came across. I would NEVER bank at UMB or recommend anyone to do so.
* this review was made on UMB Bank, North Antioch Branch at Kansas City, MO
7 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by ebenezer0000 2015-06-27 22:42:37
I have never had an account with a bank that has polite and jovial clerks as the UMB branch at 703 Colorado Boulevard in Denver,C O. These ladies know their work and are a joy to experience their customer service. I will stay a long time at this bank and I highly recommend it to all.
DriveThruDisdain
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DriveThruDisdain, Dec. 07, 2014
I hope that this is taken to be constructive criticism so that my experience helps to improve customer service. I was at the drive thru on 12/06/14 and asked for a pen. Apparently, the first teller could not hear me. I repeated "pen" a few times when he asked if I needed a deposit slip. Then, a different teller, (older, bald with glasses)immediately appeared on the screen. He asked what I needed and I said "May I have a pen?" He said deposit slip. Then, he repeated, "Deposit slip?" I said "Pen..P-E-N..." Well, he became rather defensive and condescending in addition to cutting me off by "closing" the monitor when I was trying to speak. I was trying to say, "Thank you for being so accommodating.." or something like this and he heard me and then immediately reappeared. At this point, I repeated what I said, and said, "Thank you..." I perceived that he was even more defensive and I felt uncomfortable and drove to another branch. My issues are the following: 1) I don't like the fact that the teller has control over the visual monitor and communication. I felt belittled and dismissed as the teller could come and go as he/she pleased. 2) If NEITHER teller could understand me, and, there was a problem with the speaker/audio system. They could have politely said, "We are having a hard time hearing you...would you mind coming to the lobby?" 3) I have had a UMB account since high school and I've never encountered such rude and insulting service. I hope that the branch manager and this particular (older, bald) teller understands my point of view.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Deer Creek Banking Center Branch at Overland Park, KS
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby DriveThruDisdain, Dec. 07, 2014
I hope that this is taken to be constructive criticism so that my experience helps to improve customer service. I was at the drive thru on 12/06/14 and asked for a pen. Apparently, the first teller could not hear me. I repeated "pen" a few times when he asked if I needed a deposit slip. Then, a different teller, (older, bald with glasses)immediately appeared on the screen. He asked what I needed and I said "May I have a pen?" He said deposit slip. Then, he repeated, "Deposit slip?" I said "Pen..P-E-N..." Well, he became rather defensive and condescending in addition to cutting me off by "closing" the monitor when I was trying to speak. I was trying to say, "Thank you for being so accommodating.." or something like this and he heard me and then immediately reappeared. At this point, I repeated what I said, and said, "Thank you..." I perceived that he was even more defensive and I felt uncomfortable and drove to another branch. My issues are the following: 1) I don't like the fact that the teller has control over the visual monitor and communication. I felt belittled and dismissed as the teller could come and go as he/she pleased. 2) If NEITHER teller could understand me, and, there was a problem with the speaker/audio system. They could have politely said, "We are having a hard time hearing you...would you mind coming to the lobby?" 3) I have had a UMB account since high school and I've never encountered such rude and insulting service. I hope that the branch manager and this particular (older, bald) teller understands my point of view.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Deer Creek Banking Center Branch at Overland Park, KS
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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M. Collier
Overall Rating
Office Environment & Staff
Waiting Time
by mcollier, Sep. 09, 2013
In the last 2 months,customer service has gone down hill
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Dorsett Road Branch at Maryland Heights, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby mcollier, Sep. 09, 2013
In the last 2 months,customer service has gone down hill
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Dorsett Road Branch at Maryland Heights, MO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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