Full Service Retail Office
Review: 2.5star952 client reviews
Location:389 East Campus Mall
Madison, WI 53715

Dane County
View Other Branches
FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2241, view all, view on map
Total Assets:$591,210,893,000
Total Deposits:$484,184,722,000
Total Equity Capital:$42,071,990,000
Total Domestic Office Deposits:$454,841,825,000
Net Income:$5,041,909,000
Quarterly Net Income:$1,879,654,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:15%
Quarterly Return on Equity:18%

Client Review

952 client reviews of U.S. Bank scored 2.5 out of 5.

Worst U.S. Bank
 1star Overall Rating
 1star Office Environment & Staff
by badgers, Jan. 30, 2013

If I could give them zero star, I would. I've never written a review before, up until today after having the worst customer service experience of my life. The young female bank teller at this Madison location was beyond rude. She was very condescending and did not know what she was doing. She couldn't even greet me with a nice hello or a nice farewell. The least she can do is show some respect for her customers. Definitely not returning to this location unless they hire some new, competent workers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, University Square Madison Branch at Madison, WI
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by kissame 2016-03-17 17:17:56
bad bad bad Mister Mike Gust the branch manager is rude , disrespectful , incompetent to solve a case and sexist. I do not advice this branch nor this bank. they close your account and keep your money for 21 days in the account when it bring them interest back and then may be when tey are done sent you your money the day they feel like it ! they are inhuman and mean people don't care about anything but their own little suit and salary. hypocrites and self fish, judgemental and poorly knowledgeable.

All Reviews...

Banks Nearby

Union Federal Savings and Loan Association, WEST WASHINGTON AVENUE BRANCH (0.7 miles)
Full Service Brick and Mortar Office
115 West Washington Ave.
Madison, WI 53703
Town Bank, MADISON BRANCH (0.7 miles)
Full Service Brick and Mortar Office
10 West Mifflin Street
Madison, WI 53703
Old National Bank, WISCONSIN BR (0.8 miles)
Full Service Brick and Mortar Office
23 West Main Street
Madison, WI 53703
JPMorgan Chase Bank, CAPITOL BRANCH (0.8 miles)
Full Service Brick and Mortar Office
22 East Mifflin Street
Madison, WI 53703
BMO Harris Bank, CAPITAL SQUARE BRANCH (0.8 miles)
Full Service Brick and Mortar Office
1 West Main Street
Madison, WI 53701