U.S. Bank, Review

Don't Waste Your Time
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by SeattleBizMom, Oct. 07, 2011

Went into the Northgate Branch of U.S. Bank in Seattle to open a business account (changing from Chase to U.S. Bank.) This is the most non-responsive, apathetic crew that I've ever encountered in a bank setting.

If you go to this branch, expect to never have a call or email returned, and when you ask for the basic services (such as placing a check order on your behalf), they will lie and say they did so and only place the order when you ask for tracking (this happened to us, delaying our order by 1-1/2 weeks.

When I spoke with the branch manager, he stated that this was a fluke of some sort and admitted that they had done nothing to inspire confidence and would have to work to earn our business. He then told me that he would get back to me no later than noon the following day. Guess what? I'm still waiting for that return phone call and/or email.

In today's economy, it pays to put your money in a place that actually deserves it. If you value customer service, the Northgate Branch of U.S. Bank in Seattle is definitely NOT the place to go.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Northgate Branch at Seattle, WA
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Great Service- haven't had card issues as other reviews mention
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by Willy, Oct. 05, 2011

Great employees and help each time in the Yakima main branch


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Yakima Main Branch at Yakima, WA
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client
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by CLIENT, Sep. 23, 2011

I HAVE BEEN JUST TAKEN BY UNION BANK IN MORAGA AT 1460 MORAGA ROAD... THE PEOPLE ARE JUST SO NICE AND THEY DON'T MAKE YOU FEEL LIKE ANOTHER NUMBER... THE MANAGER HAS BEEN THERE SINCE OPENING WHICH YOU FIND RARE IN TODAY'S MARKET... SO IF YOU ARE LOOKING FOR A GOOD PLACE TO BANK AND NO FEES GO TO UNION BANK...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rossmoor Branch at Walnut Creek, CA
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US BANK WEST STOLE OUR MONEY
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by kat1096, Sep. 23, 2011

The worst experience I ever had in my life.. The ATM machine took our payroll Visa card and the guy in front of us told us it did it to him and like 2 other people. So when we went into the Bank they said sorry not our problem and since your Visa is not A US bank CARD IT WILL BE DESTROYED. lol THIS WAS OUR ENTIRE PAYCHECK. That is how the company pays its employees. So we are out 310.00, I said ah I am calling the police you just stole from us 310.00 and we are not leaving until it is paid back so we were kicked out of the bank. We got a new card issued from the employer and transferred the funds to find out they took the money from the ATM transaction out even though it never worked and ate the card and is going to be destroyed. SO US BANK STOLE OUR MONEY!!! WE INFORMED THE EMPLOYER TO INFORM ALL THE EMPLOYEES NOT TO USE US BANK WHICH IS AROUND 1100 EMPLOYEES.. THANKFULLY THEY ARE ALL CLOSING THEIR ACCOUNTS THERE. SEE YA SHOULD HAVE BEEN BETTER AT HANDLING THIS, NOW WE STILL NEED TO GET OUR MONEY THEY STOLE 6 HOURS SO FAR. i HAVE CALLED AN LAWYER AND HE IS GATHERING THE INFORMATION AND IS GOING TO THE POLICE FOR THE VIDEO OF WHAT HAPPENED IN THE BANK AND TO SEE WHAT THE MANAGER SAID BECAUSE AT THIS POINT THEY DECLARE THAT IT IS THEFT.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, West Kenosha Branch at Kenosha, WI
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Bank customer
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by zumbehlbanker, Sep. 20, 2011

I have been Banking at this location for a few years now and overall have had good personnal service.  The waiting time can be long sometimes but you can't blame the tellers there are only 2 or 3 and there are times everybody shows up at the same time.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Zumbehl Schnucks Branch at Saint Peters, MO
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Customer Service NOT #1
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by Dolce, Sep. 16, 2011

I opened overdraft protection.  Customer service did not ask or ask me to specify what account I wanted it on, my business or my checking.  I thought it covered both.  So when I was charged a $33 overdraft fee on my business account, they told me my overdraft protection was for my personal account and would not credit the $33 overdraft fee! Needless to say I will be opening another business and checking account at another bank in the near future!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Saint George Smith's Branch at Saint George, UT
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Customer Service NOT #1
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by Dolce, Sep. 16, 2011

I opened overdraft protection.  Customer service did not ask or ask me to specify what account I wanted it on, my business or my checking.  I thought it covered both.  So when I was charged a $33 overdraft fee on my business account, they told me my overdraft protection was for my personal account and would not credit the $33 overdraft fee! Needless to say I will be opening another business and checking account at another bank in the near future!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Saint George Smith's Branch at Saint George, UT
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horrible
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by rere12, Sep. 14, 2011

This bank is horrible the people have horrible attitudes and they refuse to help you in any way what so ever do not bank here they are just out to make money

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monmouth Branch at Monmouth, OR
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Not Impressed
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by wanebo, Sep. 14, 2011

Needed a service to be done and they did not have the correctl level of authority at the branch.  They also said they would call me back to solve my problem and I never heard from them.  Very disappointing as a share holder.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Meadows Branch at Lone Tree, CO
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GO SOMEWHERE ELSE!!!!!
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by bewitched5, Sep. 09, 2011

Don't go to this bank.....they don't know how to count!!!! I went in to do a money exchange for larger bills, they didn't count it right. And not just once, TWICE!!!! I watch them count it twice they handed me the money and I proceeded to leave. Later that night I get a phone call from an IN LAW that the bank had left a message on THEIR machine that they were going to debit my checking account from there bank error. Which will make our account negative!!! How about you get people to do there job, I understand mistakes happen but just don't debit people's account when it's your mistake!!!!!!! I work all weekend and now have to find time to go in to fix your mistakes. AND CALL THE CORRECT NUMBER. SOME SECURITY when you put account information on someone else's answering machine!!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ridgedale Branch at Hopkins, MN
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Worst Customer Service Ever!! Do not bank here!!
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by ll64068, Sep. 09, 2011

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! DO NOT BANK HERE!! Their policy for transactions is for the largest dollar item to post to your account first, making every other item post after. This policy robs you when NSF charges are applied! So, if you knew one item was going to bounce, but you have money in your account to cover all of your prior purchases it doesn't matter. They will run the largest dollar item first and charge you $33.00 for every transaction after that!! I was only expecting to pay one $33 NSF for a check that went through early, but instead I was charged several times that!! They refuse to work with you, which is horrible customer service and I have never had a bank not agree to work with you. They don't care about your customers and I REFUSE TO BANK THERE EVER AGAIN!!!!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Liberty at Liberty, MO
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Great service in Sequim, WA
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by mashbug, Sep. 09, 2011

SEQUIM, WA BRANCH, US BANK

We had been banking with Bank of America for close to 20 years, with varying degrees of customer "service".  I have spent many hours trying to correct bank errors.  When I closed a safety deposit box in another city, was told I could open another free one at any branch, and attempted to do so in Sequim (the next day), I was told, after a 40 minute wait, that those were no longer available and that we would also be incurring service charges on our accounts.

We walked across the street to the US Bank branch, were waited on immediately, received a safety deposit box at a very reasonable cost, and have two checking accounts with attached savings accounts at zero cost, plus free checks.  The staff has been excellent to work with, everyone is very courteous and knowledgeable.  When the assistant manager was not sure of an answer to a specific banking question, she called the individual who had the answer (on a Saturday), and was able to address our questions accurately.  Both my husband and I have been very satisfied with the courtesy, respect and excellent service we have received at the Sequim branch.  I highly recommend the Sequim branch of US Bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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Kindergarteners have more smarts than these buffoons
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by tamik, Sep. 09, 2011

Mercer Island Washington branch...Steer well clear of these morons.  I have a DCS account with this bank - that is a direct child support account.  When the magnetic strip stopped working on my card, these morons had NO clue what to do for me to gain access to my account.  In fact, all 5 employees told me there was NO way for them to help me!  Seriously!  I went outside, made a couple of phone calls, then had to go in the bank and coach these morons on how to do this simple transaction manually.  Threw them completely for a loop, this bunch is too stupid to learn their job - too lazy to make a simple phone call on behalf of their customer.  Not that any of them were busy at all, quite the contrary.  Took 45 minutes(!!!) I understand that no education is involved, and they likely all get paid poverty-level wages by their bankster employer, but they take Wal-Mart level non-service to a whole new level.  Something you don't expect from a bank. Afterward, I had to go do 2 rather complicated banking transactions - one at Wells Fargo (where I keep my rental accounts), and one at Bank of America (where I keep by business accounts).  In & out of both places in well under 5 minutes.  Not particularly fond of either, I so prefer my credit union - but, comparing apples to apples here.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
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False promises followed by charges and charges
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by 12121212, Sep. 07, 2011

Branch offices tell you all is good, no charges, etc.   Once you get into the account for a few months they change it and then add on and up the fees.   Totally disappointed in the lack of communication and complete disconnect between those who work in the branches and those who you talk to on the phone.  They don't care, they just want their fees for nothing paid.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Four Seasons Branch at Minneapolis, MN
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Incompetence meets criminal policy
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by singlemom, Sep. 07, 2011

Not only are the policies for business accounts firmly set on charging outrageous fines for minor infractions, but there are also very few options offered to help the busy professional.  I am a single mother of two, and have sat in their office with a personal banker (which isn't personal at all because the entire staff changes every week or so) going over the policies and procedures for when an account is overdrawn and the best they could offer me on my business account was a text message to be sent to my phone when and if it were overdrawn.  This is supoosed to send a text at the first sign of overdraft because they do not allow you to "opt out" of their criminal system of allowing your card to be used when there is no money in the account and then charging you $33.00 and $10.00 for every charge.  Well, I never got the text message and even though I have over $1,500 in customer checks to deposit and had only spent $100 in a weeks time, I am now looking at over $500 in bank fees.  Yes, $500 on $100 in only one week because they refuse to simply block my card when there is no money in the account.  Yes, I keep track of my banking, but not every single transaction every single day.  I check it once a week like I do my post office box and that is why I really need a bank with good customer service.  They call me multiple times in a month to ask what they can do to serve me better but they don't listen to any of my requests.  Not only that, but because my business was purchased from a woman who opened the bank at the Vivion branch, they are telling me there is nothing they can do to refund the money they are stealing from me without first checking with that branch.  I have done all my banking with this branch for over 3 years.  I have had two other instances of overdraft and have paid hundreds of dollars in fines for similarly small infractions.  Each time I sat and discussed how we could prevent this and explained to the "personal banker" that I am doing my best and I simply need an added layer of protection.  They don't offer it.  They intentionally steal hard earned money from small businesses while their CEOs roll around in the profits.  U.S Bank is just as bad as B.O.A, and definitely just another arm of the criminal banking cartel.  Is there even a legitimate credit union anymore?  U.S Bank is not for single moms, that is for sure.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Gregory Branch at Kansas City, MO
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US Bank Centerville - Terrible Experience
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by USBankReview, Sep. 06, 2011

I have tried for months to modify the phone number on my account.  My account manager, Jenny, has no idea why it hasn't been changed.  Unfortunately, she is my account manager, and there is nobody else that can get the job done.  It would be wonderful if I met a US Bank employee that was competent enough to ensure that an account change happened, and followed up with me letting me know that it happened. As it stands, I spend the first few days of the month re-discovering that nothing has changed.  Even becoming rude doesn't spur these folks into action.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Centerville Branch at Centerville, IA
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US Bank Garden Of The Gods - Absolutely Incompetent
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by USBankReview, Sep. 06, 2011

I have tried for months now to get a phone number changed on an account.  This should be a simple process, and it's anything but.  They have also lost two $10k plus wires in the last twenty months (they eventually found them).  The thing that is frustrating is that all the employees listen to the problem, assure me they'll solve it...and then I don't hear from them again.  Julie at US Bank is especially unhelpful.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Garden Of The Gods Branch at Colorado Springs, CO
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25 year customer and plan to be there for a life time.
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by mommanancyW, Sep. 05, 2011

Opened my 1st acct in Queensgate over 25 years, chk'n, lit'l savings accct, then became in charge of a multi million dollar corp deposits in the area, but the bank never felt like it offered much in "Customer Service". Then I start using this little bank in a supermarket & I've never been so impressed! Ms Marie (mngt) lights up the place, tellers are unique young people w/smiles & know you w/in 2-3 visits, don't hit you with offer unless they can truly help your situation. I actually had a loan officer talk me out of a re-fi & instead told me how to acheive the same outcome w/o any refi fee's & the bank made NO $$! This hometown bank shines like no other, honest, friendly, personable & what Banks used to be: Care Takers of our Money & Financial Advise when we needed it !

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Harrison Meijer Branch at Cincinnati, OH
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online banking
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by chaverenes, Sep. 04, 2011

I have a difficult time trying to pull up my account and I never had problems when it was First Community Bank. This is not good so far.  The problems is with online banking so I can pay a bill or see my account, it is not with the people at the local bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Portales Branch at Portales, NM
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Just don't expect to be treated like a customer.
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by jburger, Sep. 02, 2011

I've been a US Bank customer for 15+ years. I've never had an issue with a local branch (until today). I had an issue with direct deposit. I talked to their phone support, which provided me with some information, and asked that I go into a local branch to complete the fix.

I talked to "Jenny". Who, from the moment I sat down had an attitude. As I explained the situation to her, she never once made eye contact, or acknowledged me. When I was finished explaining the situation, and she still would not look at me, or acknowledge me, I said "Are you listening to me". Which made her really angry. She ignored everything I said, and gave me the wrong advice on what needed to happen to fix the situation. When I explained again, telling her she was not listening, she got more and more upset. Finally I convinced her to call the corporate support line, which, once the information was properly given proved her advice was incorrect, and that she should have listened to me with explaining the situation. Once she got off the phone, she told me it was handled and said "Anything else?" is such a negative tone, I just laughed, got up, and left.

I've never written a bad review, or even a good review for that matter. But her unprofessional attitude, and not willing to listen to a paying customer put me over the edge. I've been to 10 or 20 US Bank branches in my 15 years as a customer, and have never experienced anything like this. Be warned.

It's really a shame, Jenny has changed my entire view of US Bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Woodstock Boulevard Branch at Portland, OR
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