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U.S. Bank, Review
U.S. Bank, Review
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Mrs. Kara Fairbanks
Overall Rating
by MissKitty33, Nov. 27, 2011
The staff and branch manager are always freindly and respectful
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 21st Street Branch at Topeka, KS
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by MissKitty33, Nov. 27, 2011
The staff and branch manager are always freindly and respectful
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 21st Street Branch at Topeka, KS
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Nothing but nice!
Overall Rating
by MadeiraMom, Nov. 26, 2011
They are always wonderful to work with and very pleasant.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Madeira Branch at Cincinnati, OH
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by MadeiraMom, Nov. 26, 2011
They are always wonderful to work with and very pleasant.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Madeira Branch at Cincinnati, OH
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Lied to customers
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by DLam, Nov. 16, 2011
We applied our HELOC this July. When we apply for it, we specifically ask the officer (Heather Ladner), is there any penalty of fee if we close the account earlier or we sell our house. We asked these question because:
1. We knew there is penalty at Bank of America for closing HELOC earlier. But we don't want to pay that fee.
2. We have already planned to sell our house in 5 months.
She answered "No fees, no penalty" to our question. She also said, you still can keep your HELOC account even you sell your house. The HELOC is always there for you to use for 10 years.
But after 4 months, we sold our house, US bank was asking us to pay $500 fee and we haven't even taken out a dime from the account. And we asked, is there anyway to keep the account? They said "No". If you don't own the property any more, you have to close the account.
If we knew this, we won't even apply for the HELOC from US bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Olathe Dillons Branch at Olathe, KS
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by DLam, Nov. 16, 2011
We applied our HELOC this July. When we apply for it, we specifically ask the officer (Heather Ladner), is there any penalty of fee if we close the account earlier or we sell our house. We asked these question because:
1. We knew there is penalty at Bank of America for closing HELOC earlier. But we don't want to pay that fee.
2. We have already planned to sell our house in 5 months.
She answered "No fees, no penalty" to our question. She also said, you still can keep your HELOC account even you sell your house. The HELOC is always there for you to use for 10 years.
But after 4 months, we sold our house, US bank was asking us to pay $500 fee and we haven't even taken out a dime from the account. And we asked, is there anyway to keep the account? They said "No". If you don't own the property any more, you have to close the account.
If we knew this, we won't even apply for the HELOC from US bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Olathe Dillons Branch at Olathe, KS
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Terrible
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by Jandrade, Nov. 14, 2011
The worst bank i have ever had. Since i opened the account its been notbing but trouble. The staff clearly dont know how to follow a customers request on closing the account. 2 account ive been told the closed. But nope the employee never closed the accounts and i was stuck paying interest in the end!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Summit Albertsons Branch at Puyallup, WA
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by Jandrade, Nov. 14, 2011
The worst bank i have ever had. Since i opened the account its been notbing but trouble. The staff clearly dont know how to follow a customers request on closing the account. 2 account ive been told the closed. But nope the employee never closed the accounts and i was stuck paying interest in the end!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Summit Albertsons Branch at Puyallup, WA
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US BANK 38TH ST IN ALBERSTONS
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by Benappy, Nov. 14, 2011
This location has to be the worst in service I have made a complaint with my local branch and will follow through with a complaint with the District. If you have a problem please call there district office at 253-594-7340..
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 38th & Pacific Albertsons Branch at Tacoma, WA
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by Benappy, Nov. 14, 2011
This location has to be the worst in service I have made a complaint with my local branch and will follow through with a complaint with the District. If you have a problem please call there district office at 253-594-7340..
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 38th & Pacific Albertsons Branch at Tacoma, WA
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Management is a JOKE
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by MarkL, Nov. 14, 2011
The manager and assistant manager of this branch (Chico Esplanade) are both indifferent to customers and are unwilling to even listen to customer problems. "Call the 1-800 number" is what they will tell you, because they are unwilling or unable to help at the branch. It seems they are always understaffed... on Mondays and Fridays expect to wait in line for quite a while... I only ever seen two tellers. The one nice thing I will say is that the tellers are always really pleasant even when they are very busy. I would not recommend this bank to friends or family.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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by MarkL, Nov. 14, 2011
The manager and assistant manager of this branch (Chico Esplanade) are both indifferent to customers and are unwilling to even listen to customer problems. "Call the 1-800 number" is what they will tell you, because they are unwilling or unable to help at the branch. It seems they are always understaffed... on Mondays and Fridays expect to wait in line for quite a while... I only ever seen two tellers. The one nice thing I will say is that the tellers are always really pleasant even when they are very busy. I would not recommend this bank to friends or family.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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HAVE HAD THEM FOR 22 YEARS
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by djsteviep, Nov. 12, 2011
I love these guys. The staff is always so friendly and I've never had a problem. And even if I do, it's fixed immediatley.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, James Village Branch at Lynnwood, WA
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by djsteviep, Nov. 12, 2011
I love these guys. The staff is always so friendly and I've never had a problem. And even if I do, it's fixed immediatley.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, James Village Branch at Lynnwood, WA
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A POOR EXCUSE FOR SERVICE
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by CHICOJOE, Nov. 09, 2011
I have been with US Bank before leaving Oregon a year ago. I transferred to the Esplanade branch. There is a smugness that starts from the top down in this branch's management and extends through a sleazy desire to sell you some financial product down to very poor teller service with VERY long and exasperating wait times. The bank itserlf is a very good bank, but it depends on the branch. If you want wonderful service do like I did...go to the branch at 260 East Second...now THERE is a helpful, friendly and eager to help you branch!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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by CHICOJOE, Nov. 09, 2011
I have been with US Bank before leaving Oregon a year ago. I transferred to the Esplanade branch. There is a smugness that starts from the top down in this branch's management and extends through a sleazy desire to sell you some financial product down to very poor teller service with VERY long and exasperating wait times. The bank itserlf is a very good bank, but it depends on the branch. If you want wonderful service do like I did...go to the branch at 260 East Second...now THERE is a helpful, friendly and eager to help you branch!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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The worst bank I've ever dealt with. All fraud.
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by Ryan, Nov. 03, 2011
I set up an account in June, with $40 in it. This was before i went off to Illinois. I had some money problems in 2011 with college and other financial issues. But I made it through most. The worst were when I used the last of my money on gas, that was the only time I ever used that card, when I had nothing else. I have two other banks that I use. Credit unions. However, the first time I overdrew my account I was NEVER notified. I found out one day while trying to close my account that it was in fact overdrawn and no one had told me, but that if I DID close it I would be fined $40. Neat. But that's not the end! When I got back from Illinois, I found that though I'd paid the overdraft fees, SUPRISE fees galore for being in the negative, once again I wasn't informed...this amounted to -$160+ in fees. So I tried to close my account again, arriving at the bank in the falls, I was 1 minute past closing time so I knocked on the door. I didn't FIGURE that they would accept me in to begin with, but a seemingly nice employee opened the door and asked what I wanted. I asked if I could close my account, his reply was a flat no, before he slammed the door and locked it. I wouldn't get the chance to close my account until later due to their terrible hours that forced me to rush from work to get there, or wait there 5 minutes before work started. Ridiculous. Now I have to make a special trip to go close my account again and again while they charge me more fees because they can. They cannot put a hold on my account. Needless to say I'm quite mad.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Menomonee Falls Branch at Menomonee Falls, WI
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by Ryan, Nov. 03, 2011
I set up an account in June, with $40 in it. This was before i went off to Illinois. I had some money problems in 2011 with college and other financial issues. But I made it through most. The worst were when I used the last of my money on gas, that was the only time I ever used that card, when I had nothing else. I have two other banks that I use. Credit unions. However, the first time I overdrew my account I was NEVER notified. I found out one day while trying to close my account that it was in fact overdrawn and no one had told me, but that if I DID close it I would be fined $40. Neat. But that's not the end! When I got back from Illinois, I found that though I'd paid the overdraft fees, SUPRISE fees galore for being in the negative, once again I wasn't informed...this amounted to -$160+ in fees. So I tried to close my account again, arriving at the bank in the falls, I was 1 minute past closing time so I knocked on the door. I didn't FIGURE that they would accept me in to begin with, but a seemingly nice employee opened the door and asked what I wanted. I asked if I could close my account, his reply was a flat no, before he slammed the door and locked it. I wouldn't get the chance to close my account until later due to their terrible hours that forced me to rush from work to get there, or wait there 5 minutes before work started. Ridiculous. Now I have to make a special trip to go close my account again and again while they charge me more fees because they can. They cannot put a hold on my account. Needless to say I'm quite mad.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Menomonee Falls Branch at Menomonee Falls, WI
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No go
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by 87overdrawn, Nov. 02, 2011
US bank in general is bad to begin with. They even holdmoney order and cashiers check, even i had account wiht them over 20+ years, from Downeys Savings days. But this one is the worst. I have been to numerous other brances of US bank. Always have long hold on checks. Today the teller tells if I want to avoid it, i should go to other branch where I have "relation" with them. So I took the checks, total slightly over to Citibank where I also a customer, over 2/3 of the amount was available immediately where this branch want to hold it over 7 business days. i am moving everything over to Citibank
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Fountain Valley Branch at Fountain Valley, CA
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by 87overdrawn, Nov. 02, 2011
US bank in general is bad to begin with. They even holdmoney order and cashiers check, even i had account wiht them over 20+ years, from Downeys Savings days. But this one is the worst. I have been to numerous other brances of US bank. Always have long hold on checks. Today the teller tells if I want to avoid it, i should go to other branch where I have "relation" with them. So I took the checks, total slightly over to Citibank where I also a customer, over 2/3 of the amount was available immediately where this branch want to hold it over 7 business days. i am moving everything over to Citibank
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Fountain Valley Branch at Fountain Valley, CA
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Judy Foss
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by technonurse, Nov. 01, 2011
They really took care of a problem that was out of my hands and depended on their action. They came through for me and I'm very happy with their service.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Garland Avenue Branch at Spokane, WA
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by technonurse, Nov. 01, 2011
They really took care of a problem that was out of my hands and depended on their action. They came through for me and I'm very happy with their service.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Garland Avenue Branch at Spokane, WA
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Love this Bank
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by VerySatisfied, Oct. 30, 2011
The Redlands, CA branch in the Vons Supermarket is the best bank I have ever been to. The staff is very knowledgeable and always willing to help with any question you may have. They have discounts for seniors also. A great staff.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Redlands Vons Branch at Redlands, CA
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by VerySatisfied, Oct. 30, 2011
The Redlands, CA branch in the Vons Supermarket is the best bank I have ever been to. The staff is very knowledgeable and always willing to help with any question you may have. They have discounts for seniors also. A great staff.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Redlands Vons Branch at Redlands, CA
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Greg Norman
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by UnvaluedCustomer, Oct. 30, 2011
I wouldn't recommend this bank to an enemy. They are absolutely worthless. The staff is generally rude and arrogant. The Blacklick Meijer's location has swindled me for the last time. I will be closing my account first thing in the morning and giving my business to a real bank. Using US bank is like flushing your money down the toilet. Do yourself a favor and NEVER use them for anything.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Blacklick Meijer Branch at Reynoldsburg, OH
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by UnvaluedCustomer, Oct. 30, 2011
I wouldn't recommend this bank to an enemy. They are absolutely worthless. The staff is generally rude and arrogant. The Blacklick Meijer's location has swindled me for the last time. I will be closing my account first thing in the morning and giving my business to a real bank. Using US bank is like flushing your money down the toilet. Do yourself a favor and NEVER use them for anything.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Blacklick Meijer Branch at Reynoldsburg, OH
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Best Customers Service
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by Adam2012, Oct. 26, 2011
I have been banking with US Bank for over 7 years now and if u understand the fees and your bank agrrements you will not be disappinted with US Bank.
this particular branch has some of the most nicest employees and I have been to other US branches and trust me they were nothing compare to the Gig Harbor in store safeway branch (customer service wise).
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Gig Harbor Safeway Branch at Gig Harbor, WA
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by Adam2012, Oct. 26, 2011
I have been banking with US Bank for over 7 years now and if u understand the fees and your bank agrrements you will not be disappinted with US Bank.
this particular branch has some of the most nicest employees and I have been to other US branches and trust me they were nothing compare to the Gig Harbor in store safeway branch (customer service wise).
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Gig Harbor Safeway Branch at Gig Harbor, WA
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Rude customer service
Overall Rating
by pRINCESS3, Oct. 26, 2011
I'm not surprised to read these lousy reviews from this branch. I spoke to a sharp-tongued young woman yesterday who was going to relay a message to the bank manager to call me when she couldn't help with my question. I never got a return call from ANYONE. I made a check deposit for $86,000.00. The check was drawn from another local bank. They told me it could take from 5-10 business days to clear. On the 10th business day, my check was taken off hold but they returned it due to ISF and charged me $33.00. What a horrible way to treat customers. I am moving to another branch TODAY
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nicholasville Road Branch at Lexington, KY
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by pRINCESS3, Oct. 26, 2011
I'm not surprised to read these lousy reviews from this branch. I spoke to a sharp-tongued young woman yesterday who was going to relay a message to the bank manager to call me when she couldn't help with my question. I never got a return call from ANYONE. I made a check deposit for $86,000.00. The check was drawn from another local bank. They told me it could take from 5-10 business days to clear. On the 10th business day, my check was taken off hold but they returned it due to ISF and charged me $33.00. What a horrible way to treat customers. I am moving to another branch TODAY
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nicholasville Road Branch at Lexington, KY
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Great Job Yakima main branch on Tellers Side
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by Willy, Oct. 26, 2011
Always a great experience and wonderful friendly folks even when slammed. I'd list names but didn't in case I forgot someone!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Yakima Main Branch at Yakima, WA
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by Willy, Oct. 26, 2011
Always a great experience and wonderful friendly folks even when slammed. I'd list names but didn't in case I forgot someone!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Yakima Main Branch at Yakima, WA
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amateur and unprofessional
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by phil2613, Oct. 22, 2011
worst bank ever dealt with ever. Staff is arrogant and dumb as mortar and bricks.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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by phil2613, Oct. 22, 2011
worst bank ever dealt with ever. Staff is arrogant and dumb as mortar and bricks.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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Horrible BANK & BAD CUSTOMER SERVICE
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by Bittersweet, Oct. 18, 2011
I had a account with US Bank i make a withdraw from my account every month for my ren. They lower my with draw amount to $200 with out letting me know and said it was a mistake, they told me to go to a bank and make a withdraw. I went to a bank that bank told me i had to go to the one that i open i account at because i said on the phone i was going to close my acoount. To make a liong story short they refuse to give me money untill a week day when i did take the money out my account. They refuse to close it saying i need to wait a week or call customer service to close it. They gave me a run around and i will never use them again.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Southgate Branch at Yakima, WA
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by Bittersweet, Oct. 18, 2011
I had a account with US Bank i make a withdraw from my account every month for my ren. They lower my with draw amount to $200 with out letting me know and said it was a mistake, they told me to go to a bank and make a withdraw. I went to a bank that bank told me i had to go to the one that i open i account at because i said on the phone i was going to close my acoount. To make a liong story short they refuse to give me money untill a week day when i did take the money out my account. They refuse to close it saying i need to wait a week or call customer service to close it. They gave me a run around and i will never use them again.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Southgate Branch at Yakima, WA
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Mrs
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by mars, Oct. 17, 2011
I am visually impaired and have been more than happy with my customer service interactions at this branch till today. Apparently the "new guy" thinks that if he just points and waves things at me enough I will somehow be able to see clearly. Rather like tourists that think everyone in a foreign country can understand English if you just say it loud enough. A frustrating and humilating customer service experience, and I will not use that branch again till that guy is gone. A real shock, considering the level of service I had come to expect.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Stadium Branch at Portland, OR
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by mars, Oct. 17, 2011
I am visually impaired and have been more than happy with my customer service interactions at this branch till today. Apparently the "new guy" thinks that if he just points and waves things at me enough I will somehow be able to see clearly. Rather like tourists that think everyone in a foreign country can understand English if you just say it loud enough. A frustrating and humilating customer service experience, and I will not use that branch again till that guy is gone. A real shock, considering the level of service I had come to expect.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Stadium Branch at Portland, OR
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Non-Responsive Institution
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by piperx4, Oct. 13, 2011
I was directed to this bank for a boat loan. I received the loan and 2 years later (Sep 29 2011) I paid the loan off. US Bank helped me expedite receiving my boat title and on Sep 3 said if I paid for overnight, it would be received by Thursday (Oct 6 2011). I paid and here it is a full week later and after 7 calls to the 800 number, I finally worked my way to a supervisor who was (rude and sarcastic), but he found out why I have not received my NEXT DAY AIR DELIVERY UPS shipped title.
US BANK's BACK OFFICE SERVICES (shipping department) printed the label on Oct 11 2011 but fail to have UPS pick it up. I lost the chance to sell my boat to a buyer that has been MORE than patient with me and I have been MORE than patient with US BANK.
Everyone, find a credit union, US Bank has over 300 billion in assets and over 210 billion in deposits. DO YOU THINK THEY (US BANK) CARE ABOUT YOU AND ME......FIND A CREDIT UNION AND RUN FROM THIS ESTABLISHMENT.
I am an engineer and if I serviced clients like these guys (US BANK), I would be out of business tomorrow.
RUN FROM THIS ESTABLISHMENT AND FIND A GOOD CREDIT UNION.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ohio State University Branch at Columbus, OH
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by piperx4, Oct. 13, 2011
I was directed to this bank for a boat loan. I received the loan and 2 years later (Sep 29 2011) I paid the loan off. US Bank helped me expedite receiving my boat title and on Sep 3 said if I paid for overnight, it would be received by Thursday (Oct 6 2011). I paid and here it is a full week later and after 7 calls to the 800 number, I finally worked my way to a supervisor who was (rude and sarcastic), but he found out why I have not received my NEXT DAY AIR DELIVERY UPS shipped title.
US BANK's BACK OFFICE SERVICES (shipping department) printed the label on Oct 11 2011 but fail to have UPS pick it up. I lost the chance to sell my boat to a buyer that has been MORE than patient with me and I have been MORE than patient with US BANK.
Everyone, find a credit union, US Bank has over 300 billion in assets and over 210 billion in deposits. DO YOU THINK THEY (US BANK) CARE ABOUT YOU AND ME......FIND A CREDIT UNION AND RUN FROM THIS ESTABLISHMENT.
I am an engineer and if I serviced clients like these guys (US BANK), I would be out of business tomorrow.
RUN FROM THIS ESTABLISHMENT AND FIND A GOOD CREDIT UNION.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ohio State University Branch at Columbus, OH
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