Home > Kentucky Banks > Louisville Banks > U.S. Bank Louisville > U.S. Bank, OUTER LOOP KROGER BRANCH > Review
U.S. Bank, Review
U.S. Bank, Review
Average rating
based on 959 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
< Previous Page | Next Page > Page 12 of 48
Good Recovery
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KL1991, Dec. 10, 2015
I was unhappy with my previous bank so I switched to US Bank. I opened a savings account and when I got my paycheck I went to the 17th and State branch to deposit it. My rent was due so I told the teller my account was new and I asked if I needed to pull cash out to pay my rent, she told me no, the check would clear at midnight. I told my landlord she could cash my check the next day. I continued to check my mobile banking, thinking that since it was the weekend it may take a couple days to show transactions. When I checked my account on Tuesday, my paycheck had not yet cleared into my account and the rent check I provided my landlord had bounced. On my lunch break I went to the downtown branch where I was advised that because I have a new account and I deposited a large check, US Bank holds funds for 5 business days so my deposit would not be made available to me until Friday...
The next day I went back to the 17th and State branch and I told a different teller what had happened. Her name was Jennifer and she was so helpful. She took a look at my account and gave me a couple different options. She waived the overdraft fee and the returned check fee. She also wrote a letter to my landlord explaining that the check bouncing due to insufficient funds was not my fault, therefore getting my landlord's return check fee waived. Jennifer saved me around $100 in fees by helping me get these waived.
She also requested that the hold on my funds be taken off and my unavailable balance cleared within 30 minutes... two days before the downtown branch told me I could have the rest of my paycheck.
I was pleasantly surprised by the customer service I received from Jennifer H. on 17th and State.
Thank you, Jennifer!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 17th And State Branch at Boise, ID
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KL1991, Dec. 10, 2015
I was unhappy with my previous bank so I switched to US Bank. I opened a savings account and when I got my paycheck I went to the 17th and State branch to deposit it. My rent was due so I told the teller my account was new and I asked if I needed to pull cash out to pay my rent, she told me no, the check would clear at midnight. I told my landlord she could cash my check the next day. I continued to check my mobile banking, thinking that since it was the weekend it may take a couple days to show transactions. When I checked my account on Tuesday, my paycheck had not yet cleared into my account and the rent check I provided my landlord had bounced. On my lunch break I went to the downtown branch where I was advised that because I have a new account and I deposited a large check, US Bank holds funds for 5 business days so my deposit would not be made available to me until Friday...
The next day I went back to the 17th and State branch and I told a different teller what had happened. Her name was Jennifer and she was so helpful. She took a look at my account and gave me a couple different options. She waived the overdraft fee and the returned check fee. She also wrote a letter to my landlord explaining that the check bouncing due to insufficient funds was not my fault, therefore getting my landlord's return check fee waived. Jennifer saved me around $100 in fees by helping me get these waived.
She also requested that the hold on my funds be taken off and my unavailable balance cleared within 30 minutes... two days before the downtown branch told me I could have the rest of my paycheck.
I was pleasantly surprised by the customer service I received from Jennifer H. on 17th and State.
Thank you, Jennifer!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 17th And State Branch at Boise, ID
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Johnho123, Nov. 25, 2015
On Oct-2 going to deposit money to my account.I has waiting over 45 min to deposit on . When is my turn i asking a question wait we has to waiting so long the old lady working on brand she doesn't respect fully saying we just kind small brand office if you doesn't want to waiting next time to go down couple block has big US bank brand down there to deposit faster . i'm saying ok next time..
on Nov 23 i return back again to deposit money this item doesn't waiting so long and i meet with same old lady again during to my deposit another customer asking another person teller person i need a print out some document but wating so long..The the old lady jump in told her oh we has small Brand next time to doesn't want a waiting go down couple block has big brand they too many brand not long here . Now my turn after done my deposit i told to change for me 500 of 5 dollar bill to 5 of 100 dollar bill then she such as telling where i get the 5 dollar bill she doesn't want to change it . I say what going on it's money you don't need to asking where the hell money i got now you change for me or not and she doesn't say on word just go to counter machine to count the money then talk with another employee loa loa then shake her head around..This lady need to go learning class how to respect to customer. From now on i never go to this Brand again and again..
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bloomington Lyndale Branch at Minneapolis, MN
6 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Johnho123, Nov. 25, 2015
On Oct-2 going to deposit money to my account.I has waiting over 45 min to deposit on . When is my turn i asking a question wait we has to waiting so long the old lady working on brand she doesn't respect fully saying we just kind small brand office if you doesn't want to waiting next time to go down couple block has big US bank brand down there to deposit faster . i'm saying ok next time..
on Nov 23 i return back again to deposit money this item doesn't waiting so long and i meet with same old lady again during to my deposit another customer asking another person teller person i need a print out some document but wating so long..The the old lady jump in told her oh we has small Brand next time to doesn't want a waiting go down couple block has big brand they too many brand not long here . Now my turn after done my deposit i told to change for me 500 of 5 dollar bill to 5 of 100 dollar bill then she such as telling where i get the 5 dollar bill she doesn't want to change it . I say what going on it's money you don't need to asking where the hell money i got now you change for me or not and she doesn't say on word just go to counter machine to count the money then talk with another employee loa loa then shake her head around..This lady need to go learning class how to respect to customer. From now on i never go to this Brand again and again..
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bloomington Lyndale Branch at Minneapolis, MN
6 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by shy8angel 2015-12-26 15:50:40
Us bank really needs to offer their customers 24 hour grace period. I have been with the bank for more than 10 years and am thinking about switching to huntington. I would really love to stay with us but the overdraft fees are ridiculously expensive. I had a automatic payment set up that went through after midnight (I checked online) but since it was due the day before it was not a "bank error" and my direct deposit was in there the next day. So I'm hoping someone high up there will read this and consider to change the policy. I'm sure your customers would appreciate it. I definetly will.
Sarah Santos
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by santos4122, Nov. 16, 2015
I love this location! The girls at the drive thru are excellent and they remember your names which definitely makes it a more personable experience. Keep up the good work ladies!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Southridge Branch at Greendale, WI
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby santos4122, Nov. 16, 2015
I love this location! The girls at the drive thru are excellent and they remember your names which definitely makes it a more personable experience. Keep up the good work ladies!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Southridge Branch at Greendale, WI
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
NOT KNOWING WHAT TO DO
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by moneyman2016, Nov. 09, 2015
Came in to put money in a US Bank Visa Debit Card.
The staff even the bank manager did not know how to do it.
I went to the US Bank on Washington street and with great service and with no problems they did it.
Folks recheck your statement if you go to this bank that cant even put money into their bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Palm Desert Highway 111 Branch at Palm Desert, CA
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby moneyman2016, Nov. 09, 2015
Came in to put money in a US Bank Visa Debit Card.
The staff even the bank manager did not know how to do it.
I went to the US Bank on Washington street and with great service and with no problems they did it.
Folks recheck your statement if you go to this bank that cant even put money into their bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Palm Desert Highway 111 Branch at Palm Desert, CA
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by aarqueros 2015-12-05 13:31:43
Teller didn't want to ask which acct my cashiers check was supposed to come out of so she took it upon herself to take it upon herself to withdraw it from my checking acct when I specifically said my "Savings". So in order to clean up her mess she made a xfer from my savings acct to cover my cashiers check amount and left my checking acct in the negative. I called the bank the following morning to get the overdraft fees taken care of only to be argued with by the manager and her using the classic excuse of "hello are you there (while on speaker phone)" and hanging up. Super unprofessional!!! All this just to have overdraft fees re credited to my account. A total of $7.50 this manager was willing to lose a customer over. Good thing the 800 US Bank number was able to assist me without hassle and send me contact information to file a written complaint against that branch manager with the district manager. Too bad she didn't know know anything about me to realize I have multiple accounts and what kind of mess she really could have caused her bank. Don't get me wrong I LOVE US Bank compared to alot of other financial institutions, but to have a manager argue with you for $7.50 and Jeopardize losing a big customer is a No No... Get some training Blue Diamond Office, you're gonna need it.
by FedupwithUSBANK 2017-02-01 18:34:53
This bank branch is absolutely terrible. The lines are long, the tellers are incompetent, and they never seem to have the bills that I need (We are talking about asking for $100 in $10 dollar bills) without going to the back vault.
I'm closing my account tomorrow and will not look back.
I'm closing my account tomorrow and will not look back.
William Gannon
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by wgannon, Nov. 03, 2015
Excellent, convenient facility. Everyone who works at this branch is pleasant, knowledgeable and great to work with.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Telegraph Schnucks Branch at Saint Louis, MO
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby wgannon, Nov. 03, 2015
Excellent, convenient facility. Everyone who works at this branch is pleasant, knowledgeable and great to work with.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Telegraph Schnucks Branch at Saint Louis, MO
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Don't believe the lies in some of the other reviews!!!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Craigers25, Nov. 01, 2015
Great customer service!! Very helpful with anything I need. I see some people have given bad reviews on the service, well I can tell you 1st hand that I've witnessed customers come in with a bad attitude and treat the employees very rudely. No one deserves to be treated that way just because you had a bad day! Check your attitude at the door! Just so we're clear, I am not an employee, merely a customer at this location for over 4 years. I work in retail and hate seeing people get treated poorly because someone had a bad day!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunset Hills Office at Saint Louis, MO
13 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Craigers25, Nov. 01, 2015
Great customer service!! Very helpful with anything I need. I see some people have given bad reviews on the service, well I can tell you 1st hand that I've witnessed customers come in with a bad attitude and treat the employees very rudely. No one deserves to be treated that way just because you had a bad day! Check your attitude at the door! Just so we're clear, I am not an employee, merely a customer at this location for over 4 years. I work in retail and hate seeing people get treated poorly because someone had a bad day!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunset Hills Office at Saint Louis, MO
13 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Exceptional customer service!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Merriejquann, Oct. 29, 2015
I couldn't be more pleased with the choice I made to use US Bank. The staff has been exceptionally helpful and kind. The available days and hours that I am able to conduct business are so convenient. I look forward to being a customer for a very long time!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Zumbehl Schnucks Branch at Saint Charles, MO
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Merriejquann, Oct. 29, 2015
I couldn't be more pleased with the choice I made to use US Bank. The staff has been exceptionally helpful and kind. The available days and hours that I am able to conduct business are so convenient. I look forward to being a customer for a very long time!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Zumbehl Schnucks Branch at Saint Charles, MO
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Unbelievable!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pphelps07, Oct. 28, 2015
I have been doing business with the competition for many years, several different banks. I have never encountered a bank that is more dedicated to its customers than US Bank. After opening a checking account, the branch manager, Kris, actually took me around and introduced me the various staff members. I was advised of all the many different programs and benefits US Bank has to offer. I'm truly sorry I didn't discover US Bank sooner.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Conway Main Branch at Conway, AR
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pphelps07, Oct. 28, 2015
I have been doing business with the competition for many years, several different banks. I have never encountered a bank that is more dedicated to its customers than US Bank. After opening a checking account, the branch manager, Kris, actually took me around and introduced me the various staff members. I was advised of all the many different programs and benefits US Bank has to offer. I'm truly sorry I didn't discover US Bank sooner.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Conway Main Branch at Conway, AR
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
I don't see how they have any customers left - ZERO STARS Rude, Condescending, non- helpful discriminating
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Chrisokla40, Oct. 17, 2015
US Bank advertises :
Our online application is fast, simple and completely secure.
- Fast Five minutes is all it takes to open a checking account online.
- Simple Use a credit or debit card to make your opening deposit.
I moved to Vegas August 13, 2015 and found a house with my boyfriend on September 13, 2015.
Since my bank does not have branches in Vegas I felt that opening a local checking account would be beneficial. I decided on US Bank as they are close to my house and in a grocery store (Smith's), which I frequent.
So I opened account ******2299 online on Thursday October 1, 2015.
On October 2nd I deposited a check for $28.50 for my opening deposit at the Jones Branch North Las Vegas NV.
On October 13th I received my US Check Card at address where I reside.
I went to Branch showed my Oklahoma Drivers license and activated the bank card and set my pin.
I was not advised of any issues with the account.
This is where the nightmare begins:
I received call from US Bank (Carol) on October 14th at 6:45 pm advising my account is on hold
pending further verification and I am not able to use it.
I asked to speak to supervisor and was advised he is gone for the day. I requested call back for the next day.
No call back occurred.
I called US Customer Service the next day October 15th, and they called the Jones North Las Vegas Branch and I was told a call back would occur within 45 minutes from Branch Manager.
No call back occurred.
I received 2nd letter from US Bank with my pin number for the debit card at my North Vegas Address.
Next day October 16th I called District Manager Malcolm M. at 11:45 AM and left a message with the issue my main
concern being that non of the promised callbacks ever occurred.
Again no call back occurred (3rd attempt).
Today October 17th I went to the branch in Las Vegas with my Lease, my boyfriend, who is on the lease with me
plus a gas bill and a phone bill a well as both letters US Bank send me showing my address.
I am on the lease, but as I was not working yet the utility bills are in my boyfriends name.
The clerk was going to remove the hold based on the lease when he was approached by a female Manager.
Next thing I was told that they had to 'verify the lease'.
The female Manager did not wear a name tag so unfortunately I do not know her name.
She was very rude and contracending (yes not letting people talk and if they talk by having to interrupt you
or having to raise their voice not addressing their concern and act like they have not spoken and look at them like they are misbehaving children is considered being rude) which leads me to believe it is the same
Lady I spoke to on the phone which would be Carol who was also rude and contracenting.
She stated that North Vegas is a high fraud Area which is the reason why there was a hold put on my account as I have an out of state drivers license.
I asked
a) wouldn't US BANK know I have an out of state license when I fill out the online application ? - like when you enter the state and the number and your address
b) Why was I NOT told Monday when the Representative had my out of state in his hand and set my pin that additional verification is needed?
c) I have no checks and no overdraft protection - how exactly can I defraud US Bank?
She addressed none of my questions and with a sneer she also mentioned that I had called the district manager, so
apparently he called the branch, but never called me back.
Due to the rudeness and disrespect I have chosen to close my account which the female Manager acted
like she couldn't wait to do so.
My impression is that if she does not like you you won't bank there.
After the first call I researched US Bank and I was amazed how many hundreds negative comments there
are and only very few positives (mostly employees?).
Bottom Line:
- you can open an account maybe in 5 minutes online, but don't count on getting to use it
- any funds deposited may be held hostage, so don't deposit money you can't spare
- it is very clear that Management does not care about customers and will go out of their way to harass you and take vindictive action. YES not returning calls is equal to not caring - from Tuesday to Saturday noone returned my calls ... 3 different Manager/Supervisor, Branch Manager, District Manager.
- Asking for supervisors, Branch Managers and District Managers will get you absolutely no where except a smirk from the help about which you are calling about.
If I would have seen all the negative feedback BEFORE the fact I would have NEVER Opened an account here.
I am 44 year old hard working and was treated like a common criminal and frankly I do not appreciate it.
READ the comments ... one one star rating after the next ... I guess they are all wrong?
Rude Condescending, non helpful discriminating.
In Germany we have a saying ... Ohne Spesen nichts gewesen meaning other than expenses nothing happened.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Craig & Jones Branch at Las Vegas, NV
22 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Chrisokla40, Oct. 17, 2015
US Bank advertises :
Our online application is fast, simple and completely secure.
- Fast Five minutes is all it takes to open a checking account online.
- Simple Use a credit or debit card to make your opening deposit.
I moved to Vegas August 13, 2015 and found a house with my boyfriend on September 13, 2015.
Since my bank does not have branches in Vegas I felt that opening a local checking account would be beneficial. I decided on US Bank as they are close to my house and in a grocery store (Smith's), which I frequent.
So I opened account ******2299 online on Thursday October 1, 2015.
On October 2nd I deposited a check for $28.50 for my opening deposit at the Jones Branch North Las Vegas NV.
On October 13th I received my US Check Card at address where I reside.
I went to Branch showed my Oklahoma Drivers license and activated the bank card and set my pin.
I was not advised of any issues with the account.
This is where the nightmare begins:
I received call from US Bank (Carol) on October 14th at 6:45 pm advising my account is on hold
pending further verification and I am not able to use it.
I asked to speak to supervisor and was advised he is gone for the day. I requested call back for the next day.
No call back occurred.
I called US Customer Service the next day October 15th, and they called the Jones North Las Vegas Branch and I was told a call back would occur within 45 minutes from Branch Manager.
No call back occurred.
I received 2nd letter from US Bank with my pin number for the debit card at my North Vegas Address.
Next day October 16th I called District Manager Malcolm M. at 11:45 AM and left a message with the issue my main
concern being that non of the promised callbacks ever occurred.
Again no call back occurred (3rd attempt).
Today October 17th I went to the branch in Las Vegas with my Lease, my boyfriend, who is on the lease with me
plus a gas bill and a phone bill a well as both letters US Bank send me showing my address.
I am on the lease, but as I was not working yet the utility bills are in my boyfriends name.
The clerk was going to remove the hold based on the lease when he was approached by a female Manager.
Next thing I was told that they had to 'verify the lease'.
The female Manager did not wear a name tag so unfortunately I do not know her name.
She was very rude and contracending (yes not letting people talk and if they talk by having to interrupt you
or having to raise their voice not addressing their concern and act like they have not spoken and look at them like they are misbehaving children is considered being rude) which leads me to believe it is the same
Lady I spoke to on the phone which would be Carol who was also rude and contracenting.
She stated that North Vegas is a high fraud Area which is the reason why there was a hold put on my account as I have an out of state drivers license.
I asked
a) wouldn't US BANK know I have an out of state license when I fill out the online application ? - like when you enter the state and the number and your address
b) Why was I NOT told Monday when the Representative had my out of state in his hand and set my pin that additional verification is needed?
c) I have no checks and no overdraft protection - how exactly can I defraud US Bank?
She addressed none of my questions and with a sneer she also mentioned that I had called the district manager, so
apparently he called the branch, but never called me back.
Due to the rudeness and disrespect I have chosen to close my account which the female Manager acted
like she couldn't wait to do so.
My impression is that if she does not like you you won't bank there.
After the first call I researched US Bank and I was amazed how many hundreds negative comments there
are and only very few positives (mostly employees?).
Bottom Line:
- you can open an account maybe in 5 minutes online, but don't count on getting to use it
- any funds deposited may be held hostage, so don't deposit money you can't spare
- it is very clear that Management does not care about customers and will go out of their way to harass you and take vindictive action. YES not returning calls is equal to not caring - from Tuesday to Saturday noone returned my calls ... 3 different Manager/Supervisor, Branch Manager, District Manager.
- Asking for supervisors, Branch Managers and District Managers will get you absolutely no where except a smirk from the help about which you are calling about.
If I would have seen all the negative feedback BEFORE the fact I would have NEVER Opened an account here.
I am 44 year old hard working and was treated like a common criminal and frankly I do not appreciate it.
READ the comments ... one one star rating after the next ... I guess they are all wrong?
Rude Condescending, non helpful discriminating.
In Germany we have a saying ... Ohne Spesen nichts gewesen meaning other than expenses nothing happened.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Craig & Jones Branch at Las Vegas, NV
22 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Leaving after 21 years
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MichaelS, Oct. 16, 2015
I've had my small business checking account and line of credit with US Bank, King City branch, for the past 21 years.For past 19 years, have had $100,000 unsecured LOC, 0.5% above Prime, no annual fee. Received form letter stating that program was no longer available and cancelling my LOC. NO suggestions for getting another LOC. I initiated process to get another LOC and was told by Brian I was eligible for 2 programs: (1) $100,000 LOC, 2% above Prime, personal guarantee, no annual fee, and (2) $50,000 LOC, 3.5% above Prime, no annual fee. I accepted #2. When I went in to sign papers, the deal had been changed to only $35,000 LOC, 6.5% above Prime, UCC filing on my business, and $150 annual fee. During those 21 years, largest outstanding balance was $50,000, all payments in full and on time. Personal credit score of 837. Today I received a form letter from US Bank stating it had rejected my application for a new LOC because they were "Unable to verify employment/income". Really? After 21 years of processing my company's checks and extending my company a $100,000 LOC, and submitting last 2 years' tax returns, balance sheet, and YTD P&L, they couldn't verify my employment/income?
These people lied to me and wasted my time. Do not do business with US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, King City Branch at Portland, OR
18 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MichaelS, Oct. 16, 2015
I've had my small business checking account and line of credit with US Bank, King City branch, for the past 21 years.For past 19 years, have had $100,000 unsecured LOC, 0.5% above Prime, no annual fee. Received form letter stating that program was no longer available and cancelling my LOC. NO suggestions for getting another LOC. I initiated process to get another LOC and was told by Brian I was eligible for 2 programs: (1) $100,000 LOC, 2% above Prime, personal guarantee, no annual fee, and (2) $50,000 LOC, 3.5% above Prime, no annual fee. I accepted #2. When I went in to sign papers, the deal had been changed to only $35,000 LOC, 6.5% above Prime, UCC filing on my business, and $150 annual fee. During those 21 years, largest outstanding balance was $50,000, all payments in full and on time. Personal credit score of 837. Today I received a form letter from US Bank stating it had rejected my application for a new LOC because they were "Unable to verify employment/income". Really? After 21 years of processing my company's checks and extending my company a $100,000 LOC, and submitting last 2 years' tax returns, balance sheet, and YTD P&L, they couldn't verify my employment/income?
These people lied to me and wasted my time. Do not do business with US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, King City Branch at Portland, OR
18 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by beachlady 2015-10-21 17:25:32
Such a shame that her branch showed no loyalty. Corporations get too big and lose all perspective of customer satisfaction. How I yearn for the days of the handshake and the branch manager knowing you, remembering your name and personally handling any business transactions you may have that day. Now the employees are not only floating from branch to branch, but from desk to desk. I rarely see a familiar face at my branch for more that a few months.
by Suma 2016-11-21 10:12:40
Seems to me US Bank would have entered a explanation/defense of these actions to assure other customers that this was an unusual case ...2 months with no response is an interesting way to market your services.
Efficient, friendly and helpful staff!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rondooyaya13, Oct. 16, 2015
I have managed my parent's bank accounts for the past 6 years and the main branch of US Bank in Council Bluffs is an efficiently operated, friendly and helpful place to bank! I would recommend them to anyone and have appreciated their kind and helpful service all of these years!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Council Bluffs Main Branch at Council Bluffs, IA
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rondooyaya13, Oct. 16, 2015
I have managed my parent's bank accounts for the past 6 years and the main branch of US Bank in Council Bluffs is an efficiently operated, friendly and helpful place to bank! I would recommend them to anyone and have appreciated their kind and helpful service all of these years!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Council Bluffs Main Branch at Council Bluffs, IA
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
A+ Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by renacookie, Oct. 08, 2015
I have been with US Bank for a few years now and have gone to several branches. This branch in particular is AMAZING. Everyone goes above and beyond for customer needs. I received follow up emails/phone calls to make sure my various transactions went smoothly. This branch is definitely a "hidden gem" and I'm glad I found it. Their customer service is outstanding and everyone is always extremely friendly. Although rates etc. are not ideal compared to my other bank, I tend to go here more often simply for the customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Poway Vons Branch at Poway, CA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby renacookie, Oct. 08, 2015
I have been with US Bank for a few years now and have gone to several branches. This branch in particular is AMAZING. Everyone goes above and beyond for customer needs. I received follow up emails/phone calls to make sure my various transactions went smoothly. This branch is definitely a "hidden gem" and I'm glad I found it. Their customer service is outstanding and everyone is always extremely friendly. Although rates etc. are not ideal compared to my other bank, I tend to go here more often simply for the customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Poway Vons Branch at Poway, CA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Assistant Manager, Mehrnaz Sadr
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Roycie21, Oct. 05, 2015
Mehrnaz Sadr has always been consistently above courteous, professional and efficient in meeting my banking needs. This includes being knowledgeable enough to answer all my questions and painlessly process my transactions. I do appreciate the pleasant atmosphere she provides when i come in. Although, I find it a little odd that I'd find such a one in an albertsons branch in san clemente to be honest, but that's just my opinion. Anyways my time is valuable to me but if i didnt think this was worth mentioning i wouldnt do it. If you had more people like her I'd imagine you'd have more business. Thank you.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, San Clemente Albertsons Branch at San Clemente, CA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Roycie21, Oct. 05, 2015
Mehrnaz Sadr has always been consistently above courteous, professional and efficient in meeting my banking needs. This includes being knowledgeable enough to answer all my questions and painlessly process my transactions. I do appreciate the pleasant atmosphere she provides when i come in. Although, I find it a little odd that I'd find such a one in an albertsons branch in san clemente to be honest, but that's just my opinion. Anyways my time is valuable to me but if i didnt think this was worth mentioning i wouldnt do it. If you had more people like her I'd imagine you'd have more business. Thank you.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, San Clemente Albertsons Branch at San Clemente, CA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
FEES FOR OVERDRAFT PROTECTION TOO HOW AND USED TOO OFTEN
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by anteeker, Oct. 04, 2015
Although the staff at most locations are always friendly and cheerful, they are too laid back and don't really seem to care about your needs and concerns. However, it is US Bank's horrible fees and rates that really hurt, esp. us seniors. Every time you have to use their overdraft protection they charge $12 --even if you have only gone over by $2 or $3. Most other banks would just pay the small amount, esp. if they knowe they will be receiving an automatic deposit soon into your account. Their fees will soon eat up your entire proceeds. Applies to Brookhurst branch also. Close your accounts at these big banks before you are eaten alive!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Huntington Adams Ralphs Branch at Huntington Beach, CA
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby anteeker, Oct. 04, 2015
Although the staff at most locations are always friendly and cheerful, they are too laid back and don't really seem to care about your needs and concerns. However, it is US Bank's horrible fees and rates that really hurt, esp. us seniors. Every time you have to use their overdraft protection they charge $12 --even if you have only gone over by $2 or $3. Most other banks would just pay the small amount, esp. if they knowe they will be receiving an automatic deposit soon into your account. Their fees will soon eat up your entire proceeds. Applies to Brookhurst branch also. Close your accounts at these big banks before you are eaten alive!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Huntington Adams Ralphs Branch at Huntington Beach, CA
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
No communication within the team
Overall Rating
by Gwee, Oct. 02, 2015
I have to say I always go to this bank because it's closer to where I lived now. And I go in to take out some money at the counter. And I am not banking with this bank what so ever, but the bank that I am banking with allow me to go to U.S. bank to take out money if it's more than max amout. So I went in like usually, then I hand him my id and card, this guy see that my id is not nv but it's ca so he ask the guy next to him if it's was okay and the other one didn't know what to reply, so I explain that I came here Couple of time , I don't have my new Id yet he said He have to called for security and I was like I come here all the time and no one giving me any issue, and he said "well, they don't know what they doing," I was shock. Wow really? So you know what you doing? By asking the person next to you and then he said he doesn't know. Please management team train your employee on these manner and knowledge they need because I have no problem if he wanna check make phone call but if that reply was rude like that I will have to say good bye you have a nice day, and I will make sure none of my friends have us bank ever! Today is October 2,2015 and it's was around 2:30 incase someone know who's working that day.
* this review was made on U.S. Bank, Warm Springs & Durango Vons Branch at Las Vegas, NV
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Gwee, Oct. 02, 2015
I have to say I always go to this bank because it's closer to where I lived now. And I go in to take out some money at the counter. And I am not banking with this bank what so ever, but the bank that I am banking with allow me to go to U.S. bank to take out money if it's more than max amout. So I went in like usually, then I hand him my id and card, this guy see that my id is not nv but it's ca so he ask the guy next to him if it's was okay and the other one didn't know what to reply, so I explain that I came here Couple of time , I don't have my new Id yet he said He have to called for security and I was like I come here all the time and no one giving me any issue, and he said "well, they don't know what they doing," I was shock. Wow really? So you know what you doing? By asking the person next to you and then he said he doesn't know. Please management team train your employee on these manner and knowledge they need because I have no problem if he wanna check make phone call but if that reply was rude like that I will have to say good bye you have a nice day, and I will make sure none of my friends have us bank ever! Today is October 2,2015 and it's was around 2:30 incase someone know who's working that day.
* this review was made on U.S. Bank, Warm Springs & Durango Vons Branch at Las Vegas, NV
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Pablo Flores
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PabloFlores, Sep. 21, 2015
THE STAFF IS AWESOME.. VERY CLEAN AND ORGANIZED PLACE. DONNA SPECIALLY VERY HELPFUL WENT ABOVE AND BEYOND BY CALLING ME A TAXI WHEN I HAD MY 2 YEAR OLD DAUGHTER AND MY PREGNANT WIFE REALLY APPRETIATED THAT GESTURE ON HER PART.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Twentynine Palms Branch at Twentynine Palms, CA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PabloFlores, Sep. 21, 2015
THE STAFF IS AWESOME.. VERY CLEAN AND ORGANIZED PLACE. DONNA SPECIALLY VERY HELPFUL WENT ABOVE AND BEYOND BY CALLING ME A TAXI WHEN I HAD MY 2 YEAR OLD DAUGHTER AND MY PREGNANT WIFE REALLY APPRETIATED THAT GESTURE ON HER PART.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Twentynine Palms Branch at Twentynine Palms, CA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
US Bank on 120th in Broomfield, CO Great!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Woods, Sep. 18, 2015
We've been banking there for 22 years. Current staff and management friendly, helpful and provide personalized customer service. That's unusual for a bank chain! We really appreciate them.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Broomfield Branch at Broomfield, CO
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Woods, Sep. 18, 2015
We've been banking there for 22 years. Current staff and management friendly, helpful and provide personalized customer service. That's unusual for a bank chain! We really appreciate them.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Broomfield Branch at Broomfield, CO
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Mrs.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Charla, Sep. 17, 2015
Location is convenient in the Albertson's store. Staff is extremely friendly and helpful. They know each customer by name and often inquire about family members or other interests.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia Village Albertson's Branch at Boise, ID
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Charla, Sep. 17, 2015
Location is convenient in the Albertson's store. Staff is extremely friendly and helpful. They know each customer by name and often inquire about family members or other interests.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia Village Albertson's Branch at Boise, ID
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Great phone customer service
Overall Rating
by babyfootdoc, Sep. 17, 2015
I enjoyed talking to CJ about my account! He was respectful, patient and helpful. I'm confident having my Business account with US Bank. Thank You!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Gallatin Road Branch at Nashville, TN
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby babyfootdoc, Sep. 17, 2015
I enjoyed talking to CJ about my account! He was respectful, patient and helpful. I'm confident having my Business account with US Bank. Thank You!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Gallatin Road Branch at Nashville, TN
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Best Bank Ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TedsGarage13, Sep. 16, 2015
I've been banking at US Bank in Yucaipa for about 5 years now. Since April 2015, I have had my business account with them as well. Stephanie, Kyle, and the entire staff have been more than helpful with all my bank services. This is the best bank I've had in 35 years. I've had my fill of of CitiBank, Chase (when it was WaMu), and of course....BofA. It really doesn't matter what bank you use, it's all about the people in the bank. US BANK hit a homerun with it's staff at the Yucaipa branch. Good luck to Kyle in his new branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Yucaipa Branch at Yucaipa, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TedsGarage13, Sep. 16, 2015
I've been banking at US Bank in Yucaipa for about 5 years now. Since April 2015, I have had my business account with them as well. Stephanie, Kyle, and the entire staff have been more than helpful with all my bank services. This is the best bank I've had in 35 years. I've had my fill of of CitiBank, Chase (when it was WaMu), and of course....BofA. It really doesn't matter what bank you use, it's all about the people in the bank. US BANK hit a homerun with it's staff at the Yucaipa branch. Good luck to Kyle in his new branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Yucaipa Branch at Yucaipa, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
< Previous Page | Next Page > Page 12 of 48
Banks Nearby
Stock Yards Bank & Trust Company, OUTER LOOP BRANCH (0.1 miles)
Full Service Brick and Mortar Office
4537 Outer Loop
Louisville, KY 40219
Full Service Brick and Mortar Office
4537 Outer Loop
Louisville, KY 40219
PNC Bank, TYMBERWOOD BRANCH (0.2 miles)
Full Service Brick and Mortar Office
4257 Outer Loop
Louisville, KY 40219
Full Service Brick and Mortar Office
4257 Outer Loop
Louisville, KY 40219
Republic Bank & Trust Company, OUTER LOOP BRANCH (0.4 miles)
Full Service Brick and Mortar Office
4808 Outer Loop
Louisville, KY 40219
Full Service Brick and Mortar Office
4808 Outer Loop
Louisville, KY 40219
Fifth Third Bank, OKOLONA BRANCH (0.4 miles)
Full Service Brick and Mortar Office
8003 Preston Hwy
Louisville, KY 40219
Full Service Brick and Mortar Office
8003 Preston Hwy
Louisville, KY 40219
JPMorgan Chase Bank, OKOLONA BRANCH (0.4 miles)
Full Service Brick and Mortar Office
7923 Preston Hwy
Louisville, KY 40219
Full Service Brick and Mortar Office
7923 Preston Hwy
Louisville, KY 40219