Home > Kentucky Banks > Louisville Banks > U.S. Bank Louisville > U.S. Bank, OUTER LOOP KROGER BRANCH > Review
U.S. Bank, Review
U.S. Bank, Review
Average rating
based on 959 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
< Previous Page | Next Page > Page 11 of 48
I ABSOLUTELY HATE THIS BANK!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by stephiemccray, Mar. 15, 2016
An account was opened for my son when he was a teenager since he started working a part time job. Upon him turning 18 we went into a branch office to have my name taken off of his account since he could have the account in his name only now that he is an adult. Well, that never happened and of course there was no record of us coming in to get my name off of his account.
A couple of years later his debit card was stolen at a school event and he called the bank and reported it. The fraud report was completed and the bank denied the fraud claim stating that the dates didn't match up. None of this was sent to me so I had no idea the fraud claim was denied or why. Months later I receive a letter mailed to my address stating that I owed over $200 and it was sent to a collection agency as a delinquent debt. Mind you, I never received anything prior in MY NAME from US Bank until after it was sent to a collection agency. I spoke with a person from the collection agency and explained to them what occurred and they told me I had to go into the actual branch location to get assistance. I went into a branch office and spoke with someone about getting the fraud claim resubmitted. They couldn't help me and called the collection agency again and I had to speak to the same person on the phone while I was there at the branch location to get it resubmitted. (So much for not being able to help me and my having to go into an actual branch location to get some resolution of the matter).
I called the collection agency a couple of weeks later asking about the paperwork they were supposed to send to me and they sent it to a wrong address. I then had to request for it to be faxed to me. After having it faxed I then had to scan it and email it to my son for him to write out what occurred. A couple of weeks later, I then get another delinquent debt letter from the same collection agency, authorized by US Bank for a charge of $55. This new charge was due to my son having it set up for $25 to go from his checking to his savings account prior to the fraud claim being submitted. Since the fraud claim, the account was closed and no money was going into the account, yet they kept charging fees for the savings account not having a minimal balance in it and transfer fees of the $25 from checking to the savings account! I had to call the collection agency back and dispute this new charge on an account that is closed with a fraud claim on it. They then told me I had to call US Bank and inform them (since they obviously don't speak to one another). I was transferred 4 times before someone could assist me. Then I was transferred to the fraud dept to try and find out the status on the fraud claim that was resubmitted and the call hung up on me. I had to call back and was on hold, waiting for 19 minutes. I have never experienced such a run around and such a high level of incompetency and horrible customer service. I would recommend to anyone not to use this bank. My account, thank God, is with another bank. Again, the only reason I have had any dealings with this bank is because of my son having opened up his first account when he was a teenager with this bank and then it was only opened because it was close to home and his high school.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on U.S. Bank, Cotton And Bell Road Safeway Branch at Surprise, AZ
12 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby stephiemccray, Mar. 15, 2016
An account was opened for my son when he was a teenager since he started working a part time job. Upon him turning 18 we went into a branch office to have my name taken off of his account since he could have the account in his name only now that he is an adult. Well, that never happened and of course there was no record of us coming in to get my name off of his account.
A couple of years later his debit card was stolen at a school event and he called the bank and reported it. The fraud report was completed and the bank denied the fraud claim stating that the dates didn't match up. None of this was sent to me so I had no idea the fraud claim was denied or why. Months later I receive a letter mailed to my address stating that I owed over $200 and it was sent to a collection agency as a delinquent debt. Mind you, I never received anything prior in MY NAME from US Bank until after it was sent to a collection agency. I spoke with a person from the collection agency and explained to them what occurred and they told me I had to go into the actual branch location to get assistance. I went into a branch office and spoke with someone about getting the fraud claim resubmitted. They couldn't help me and called the collection agency again and I had to speak to the same person on the phone while I was there at the branch location to get it resubmitted. (So much for not being able to help me and my having to go into an actual branch location to get some resolution of the matter).
I called the collection agency a couple of weeks later asking about the paperwork they were supposed to send to me and they sent it to a wrong address. I then had to request for it to be faxed to me. After having it faxed I then had to scan it and email it to my son for him to write out what occurred. A couple of weeks later, I then get another delinquent debt letter from the same collection agency, authorized by US Bank for a charge of $55. This new charge was due to my son having it set up for $25 to go from his checking to his savings account prior to the fraud claim being submitted. Since the fraud claim, the account was closed and no money was going into the account, yet they kept charging fees for the savings account not having a minimal balance in it and transfer fees of the $25 from checking to the savings account! I had to call the collection agency back and dispute this new charge on an account that is closed with a fraud claim on it. They then told me I had to call US Bank and inform them (since they obviously don't speak to one another). I was transferred 4 times before someone could assist me. Then I was transferred to the fraud dept to try and find out the status on the fraud claim that was resubmitted and the call hung up on me. I had to call back and was on hold, waiting for 19 minutes. I have never experienced such a run around and such a high level of incompetency and horrible customer service. I would recommend to anyone not to use this bank. My account, thank God, is with another bank. Again, the only reason I have had any dealings with this bank is because of my son having opened up his first account when he was a teenager with this bank and then it was only opened because it was close to home and his high school.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on U.S. Bank, Cotton And Bell Road Safeway Branch at Surprise, AZ
12 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by kissame 2016-03-17 17:12:08
you got it right and the manager mister M.G. is also an horrible person. Using his title to speak to client/customer as they were children . Never again, and this bank is a fraud
by Bankripeoff 2016-07-03 12:46:02
Poor at best
Excellent excellent excellent
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gcoston, Mar. 14, 2016
My company uses this particular branch for everything we do from regular business deposits to notary services. We have never had any issue, very little wait time every time I walk in the door, Monday at 2pm or Friday at 4:30. Wonderful staff that I've come to know and trust with our funds. LOVE this branch, never had a better experience anywhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Stephanie & Warm Springs Branch at Henderson, NV
0 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gcoston, Mar. 14, 2016
My company uses this particular branch for everything we do from regular business deposits to notary services. We have never had any issue, very little wait time every time I walk in the door, Monday at 2pm or Friday at 4:30. Wonderful staff that I've come to know and trust with our funds. LOVE this branch, never had a better experience anywhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Stephanie & Warm Springs Branch at Henderson, NV
0 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
shadow825
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by shadowboyd, Mar. 14, 2016
Great place to bank the people there are very friendly. Fast service,the tellers at this branch are nice and always smiling.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Providence Marketplace Kroger Branch at Mount Juliet, TN
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby shadowboyd, Mar. 14, 2016
Great place to bank the people there are very friendly. Fast service,the tellers at this branch are nice and always smiling.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Providence Marketplace Kroger Branch at Mount Juliet, TN
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Teller
Overall Rating
Office Environment & Staff
by Realinelf, Mar. 10, 2016
Don't ask for more than one transaction at a time there's a man there that will mess it up
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Exchange Dave's Branch at Akron, OH
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby Realinelf, Mar. 10, 2016
Don't ask for more than one transaction at a time there's a man there that will mess it up
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Exchange Dave's Branch at Akron, OH
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Not open when customers get off work
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by OpenOpenOpen, Mar. 08, 2016
For a bank who wants to take care of your money they don't want to very badly. When your doors are not open so that the customer can interact with the cashiers It makes it difficult to do business at your establishment. 5 o'clock closing when the Internet says 530 is really kind of annoying. If my mom didn't Bank there I wouldn't be going in your doors.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Corvallis Branch at Corvallis, OR
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby OpenOpenOpen, Mar. 08, 2016
For a bank who wants to take care of your money they don't want to very badly. When your doors are not open so that the customer can interact with the cashiers It makes it difficult to do business at your establishment. 5 o'clock closing when the Internet says 530 is really kind of annoying. If my mom didn't Bank there I wouldn't be going in your doors.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Corvallis Branch at Corvallis, OR
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by bear24680 2016-03-13 17:35:13
kelly in this branch was very nice when i opened my corp account then she closed it without reason she turn very mean i will never refer this bank
Above and Beyond Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by paynitfwd, Mar. 04, 2016
Tabitha is the reason that I go to this branch! Every time I visit, she is smiling, fast, and extremely smart. She always takes that extra care to do a thorough job! I am confident that if I have a question or concern that she will either answer it correctly, or research it until it's figured out! It's a great feeling to trust that your bank(er)has your best interest at heart. THANK YOU! Miya
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby paynitfwd, Mar. 04, 2016
Tabitha is the reason that I go to this branch! Every time I visit, she is smiling, fast, and extremely smart. She always takes that extra care to do a thorough job! I am confident that if I have a question or concern that she will either answer it correctly, or research it until it's figured out! It's a great feeling to trust that your bank(er)has your best interest at heart. THANK YOU! Miya
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Friendliest Bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GinaA, Feb. 22, 2016
I love this bank! I have been banking here for years and would not consider going back anywhere else. The staff is so friendly, they always say hello when you walk in and make you feel appreciated.
I have had a few issues with my accounts in the past but the staff here is always so helpful in resolving it.
I am surprised by the negative reviews on here because that has not been my experience at all.
Not sure
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GinaA, Feb. 22, 2016
I love this bank! I have been banking here for years and would not consider going back anywhere else. The staff is so friendly, they always say hello when you walk in and make you feel appreciated.
I have had a few issues with my accounts in the past but the staff here is always so helpful in resolving it.
I am surprised by the negative reviews on here because that has not been my experience at all.
Not sure
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Great customer service!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by MMB1970, Feb. 21, 2016
The team at the Sunnyside USBANK is courteous, thoughtful, and detail oriented. They always greet us with a smile and remember my kids' names. They're great!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sunnyside Southeast 147th Albertsons at Clackamas, OR
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby MMB1970, Feb. 21, 2016
The team at the Sunnyside USBANK is courteous, thoughtful, and detail oriented. They always greet us with a smile and remember my kids' names. They're great!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sunnyside Southeast 147th Albertsons at Clackamas, OR
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Branch Manager Ryan is a jerk
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Josh1234, Feb. 19, 2016
US Bank has repeatedly placed holds on my funds for any reason they can find. Despite the fact that it's PERFECTLY LEGAL and not regulated by federal restrictions, the branch manager ,Ryan, personally placed a hold on a check deposited at another branch, and refused to call he financial company to verify the check was good. He did this because the check was made to me, and I placed it in a business account that I own and am the only signer on. I have done this multiple times without issue, specifically at that branch, and pointed this out on my account statement. He held over 20K of my money with the additional 7 day hold. I'm closing my account as soon as funds clear. I can forgive all of this, except being talked to in a condescending manner, and being treated like I'm just an account number and my business does not matter. I have zero tolerance for businesses who simply don't care about their customers. I realize US Bank couldn't care less about me or my business, but I deeply regret ever stepping foot in this branch. If I could go back, I'd avoid this branch at all cost. RUN AWAY!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hendersonville Branch at Hendersonville, TN
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Josh1234, Feb. 19, 2016
US Bank has repeatedly placed holds on my funds for any reason they can find. Despite the fact that it's PERFECTLY LEGAL and not regulated by federal restrictions, the branch manager ,Ryan, personally placed a hold on a check deposited at another branch, and refused to call he financial company to verify the check was good. He did this because the check was made to me, and I placed it in a business account that I own and am the only signer on. I have done this multiple times without issue, specifically at that branch, and pointed this out on my account statement. He held over 20K of my money with the additional 7 day hold. I'm closing my account as soon as funds clear. I can forgive all of this, except being talked to in a condescending manner, and being treated like I'm just an account number and my business does not matter. I have zero tolerance for businesses who simply don't care about their customers. I realize US Bank couldn't care less about me or my business, but I deeply regret ever stepping foot in this branch. If I could go back, I'd avoid this branch at all cost. RUN AWAY!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hendersonville Branch at Hendersonville, TN
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Awesome bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mlromer, Feb. 17, 2016
I can't say enough about the staff at this location and specifically the branch manager Ryan. He has helped me with all aspects of my banking needs to include starting a business account, my grandparents and children's banking needs. it's so nice to have someone you can trust and has your best interests in mind.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 136th & Zuni King Soopers Branch at Broomfield, CO
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mlromer, Feb. 17, 2016
I can't say enough about the staff at this location and specifically the branch manager Ryan. He has helped me with all aspects of my banking needs to include starting a business account, my grandparents and children's banking needs. it's so nice to have someone you can trust and has your best interests in mind.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 136th & Zuni King Soopers Branch at Broomfield, CO
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Awesome employees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Peddlegirl, Feb. 08, 2016
It's always nice being greeted when you walk in and everyone so happy to help you. I have interacted with every staff member there and they always go above and beyond. Ron the Branch Manager was helpful from day one! Sara, Emanual, Edward and Victor always have a smile on there faces and very professional attitude.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Nohl Ranch Vons Branch at Orange, CA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Peddlegirl, Feb. 08, 2016
It's always nice being greeted when you walk in and everyone so happy to help you. I have interacted with every staff member there and they always go above and beyond. Ron the Branch Manager was helpful from day one! Sara, Emanual, Edward and Victor always have a smile on there faces and very professional attitude.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Nohl Ranch Vons Branch at Orange, CA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by JackJohn 2016-02-16 17:32:35
We've had an account with US Bank for a number of years. Wanted to cash two personal checks written to me from a
cousin who calls me by nickname Jack and wrote name Jack on checks. Was told by USBank branch manager to sign checks as shown when I asked if I should sign john or jack. Then asked for identification. Used driver's license. Was told needed to get okay. Came back and told unable to cash checks. Asked if our regular bank in Illinois could be called. Said not allowed to. Asked if our USBank in Illinois could be called, said not allowed to. Now having to mail checks back to our bank in Illinois as Deposit Only. We maintain a somewhat sizeable amount in the USBank account that thinking seriously to transfer to Wells Fargo Bank. We called our bank in Illinois and they said either Jack or John was acceptable, so no changes to names or checks was needed. Problem with USBank is the change over of managers is so high that customers get lousy impersonal treatment such as with us. What is wrong with allowing your people to phone our bank. Might as well have ATMs and close your so called full service branch locations. After over 5 years of doing business with USBank, I expected better treatment.
cousin who calls me by nickname Jack and wrote name Jack on checks. Was told by USBank branch manager to sign checks as shown when I asked if I should sign john or jack. Then asked for identification. Used driver's license. Was told needed to get okay. Came back and told unable to cash checks. Asked if our regular bank in Illinois could be called. Said not allowed to. Asked if our USBank in Illinois could be called, said not allowed to. Now having to mail checks back to our bank in Illinois as Deposit Only. We maintain a somewhat sizeable amount in the USBank account that thinking seriously to transfer to Wells Fargo Bank. We called our bank in Illinois and they said either Jack or John was acceptable, so no changes to names or checks was needed. Problem with USBank is the change over of managers is so high that customers get lousy impersonal treatment such as with us. What is wrong with allowing your people to phone our bank. Might as well have ATMs and close your so called full service branch locations. After over 5 years of doing business with USBank, I expected better treatment.
Horrible experience with ATM
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Candacebertsch1, Jan. 29, 2016
I arrived at the branch before hours of operation, so I decide to use the ATM,as I withdrawal $340.00, the money did not dispurse. It made the sound, and told me to take my money, but again no cash was dispursed. As I am waiting in frustration for the branch to open, the tellers were very rude and called the cops on me for "loitering ". They told me to take matters into my own hands by calling the run around 1800 number. As the very nice cops arrived, they were baffled at what I told them. They had the tellers open the doors early to settle my cash dispute. The teller then explains that I will not have my 340.00 cash for 3-5 business days, not caring about my situation, not caring about the fact that rent is due, and NOT having a BROKEN sign on the ATM! They told me it can take a max of 45 days for me to have my money refunded to me which was taken from there broken ATM! I am furious! I have been a loyal customer with US bank for quite some time, and you would figure I could withdrawal my money from their ATM with no problems! But instead, they call the cops on me when I was just trying to figure out why my money was not dispursed to me! I'm wrighting corporate as of now. They haven't even communicated with me ( like they said they would ) and it has been roughly 5 hours since the horrible incident. I will never use a robot ATM in my life! I feel violated and very frustrated! This is how they treat LOYAL customers. Unacceptable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
29 of 38 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Candacebertsch1, Jan. 29, 2016
I arrived at the branch before hours of operation, so I decide to use the ATM,as I withdrawal $340.00, the money did not dispurse. It made the sound, and told me to take my money, but again no cash was dispursed. As I am waiting in frustration for the branch to open, the tellers were very rude and called the cops on me for "loitering ". They told me to take matters into my own hands by calling the run around 1800 number. As the very nice cops arrived, they were baffled at what I told them. They had the tellers open the doors early to settle my cash dispute. The teller then explains that I will not have my 340.00 cash for 3-5 business days, not caring about my situation, not caring about the fact that rent is due, and NOT having a BROKEN sign on the ATM! They told me it can take a max of 45 days for me to have my money refunded to me which was taken from there broken ATM! I am furious! I have been a loyal customer with US bank for quite some time, and you would figure I could withdrawal my money from their ATM with no problems! But instead, they call the cops on me when I was just trying to figure out why my money was not dispursed to me! I'm wrighting corporate as of now. They haven't even communicated with me ( like they said they would ) and it has been roughly 5 hours since the horrible incident. I will never use a robot ATM in my life! I feel violated and very frustrated! This is how they treat LOYAL customers. Unacceptable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
29 of 38 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
MS
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Toto, Jan. 28, 2016
We had stopped at another bank first and left because of the attitude and service we got or I should say did not get. When we stepped in at US Bank in Chisago City we were helped immediately. Stacy helped us with opening up a new account and was a delight. She went over everything and was enthusiastic about helping us. It was such a change from the other back we stopped at that we had no doubts what so ever banking here.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Toto, Jan. 28, 2016
We had stopped at another bank first and left because of the attitude and service we got or I should say did not get. When we stepped in at US Bank in Chisago City we were helped immediately. Stacy helped us with opening up a new account and was a delight. She went over everything and was enthusiastic about helping us. It was such a change from the other back we stopped at that we had no doubts what so ever banking here.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
they stole my money
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by caelin, Jan. 28, 2016
This us bank took my cash deposit, then refused to give it to me, accused me of money laundering, and froze my account. I work with the us government, and all funds originated from the us treasury dept. Sam is the bank manager, and Lisa Kirkland has been an absolute aberration of a banker. I will never use us bank again after the lawsuit is resolved
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
15 of 28 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby caelin, Jan. 28, 2016
This us bank took my cash deposit, then refused to give it to me, accused me of money laundering, and froze my account. I work with the us government, and all funds originated from the us treasury dept. Sam is the bank manager, and Lisa Kirkland has been an absolute aberration of a banker. I will never use us bank again after the lawsuit is resolved
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
15 of 28 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
Awesome Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mon0502, Jan. 22, 2016
I transferred to US Bank from a bank I had been with for 6 years. The tellers here are the most friendly, helpful people. The bank manager and assistant manager are so helpful and knowledgeable. I am glad I transferred to US Bank. Just a thank you to all the people who work there....you are all the BEST!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Lancaster Branch at Lancaster, CA
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mon0502, Jan. 22, 2016
I transferred to US Bank from a bank I had been with for 6 years. The tellers here are the most friendly, helpful people. The bank manager and assistant manager are so helpful and knowledgeable. I am glad I transferred to US Bank. Just a thank you to all the people who work there....you are all the BEST!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Lancaster Branch at Lancaster, CA
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Rude staff, poor attitudes, disappointing service.
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by sm4110, Jan. 16, 2016
As a business owner I am very surprised at the poor level of customer service. My staff and I will call in our change orders to save the tellers time when we arrive. When we come to drop our deposits we are reprimanded about the time it takes them to count them. Isn't that your job? When we do choose to use the drive through we make sure to have 2 or less deposits and call in any change orders. We understand efficiency and speed at the drive through and wouldn't want to delay anyone. It also is winter in Iowa so in sure one can understand not wanting to deal with the elements. Sometimes the deposits are off, it happens we are not human. My staff was scolded and told "make sure you count it correctly". If I ever spoke to a guest the way the tellers at this bank speak to my staff I'd get flagged and also have a guest complaint from corporate. If it was up to me I would not have my store bank at this location, I've even talked to my superiors about other bank options but unfortunately this is the current option.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Jfk Branch at Dubuque, IA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby sm4110, Jan. 16, 2016
As a business owner I am very surprised at the poor level of customer service. My staff and I will call in our change orders to save the tellers time when we arrive. When we come to drop our deposits we are reprimanded about the time it takes them to count them. Isn't that your job? When we do choose to use the drive through we make sure to have 2 or less deposits and call in any change orders. We understand efficiency and speed at the drive through and wouldn't want to delay anyone. It also is winter in Iowa so in sure one can understand not wanting to deal with the elements. Sometimes the deposits are off, it happens we are not human. My staff was scolded and told "make sure you count it correctly". If I ever spoke to a guest the way the tellers at this bank speak to my staff I'd get flagged and also have a guest complaint from corporate. If it was up to me I would not have my store bank at this location, I've even talked to my superiors about other bank options but unfortunately this is the current option.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Jfk Branch at Dubuque, IA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by RFcoOMA 2016-02-11 20:17:06
I too had an *incredibly* frustrating and poor experience at this USBank branch. Both the Branch Manager and the banker I was placed with seemed entirely clueless about how business bank products / services work. I have opened dozens of business accounts ranging from credit, treasury mgmt, checking, etc... and these guys were beyond ignorant in the process. They asked for documents that simply don't exist, said things were required by federal law that weren't, and ultimately allowed me to walk out of the branch frustrated by the process and open an account with one of their competitors.
I had a second encounter with these same two employees regarding a personal set of accounts with USBank as well as investment account with USBancorp. I have a larger cash balance in my personal checking account and it is used to disburse working capital to businesses I am invested in. I needed to send a wire transfer and not only are you forced to do these at a branch, it took 53 minutes for me to get the transfer done. 25 minutes was spent waiting for a banker and the remaining time was spent scrutinizing my wire by the banker and branch manager. I was again told that federal rules exist that don't and that they had to make sure the transaction wasn't fraudulent even though it was my own account I was sending money from! The whole process was ridiculous to say the least. The manager needs some definitely training on customer service and the products USBank offers. The banker is obviously new and hopefully over time will learn to treat his customers with better care.
I had a second encounter with these same two employees regarding a personal set of accounts with USBank as well as investment account with USBancorp. I have a larger cash balance in my personal checking account and it is used to disburse working capital to businesses I am invested in. I needed to send a wire transfer and not only are you forced to do these at a branch, it took 53 minutes for me to get the transfer done. 25 minutes was spent waiting for a banker and the remaining time was spent scrutinizing my wire by the banker and branch manager. I was again told that federal rules exist that don't and that they had to make sure the transaction wasn't fraudulent even though it was my own account I was sending money from! The whole process was ridiculous to say the least. The manager needs some definitely training on customer service and the products USBank offers. The banker is obviously new and hopefully over time will learn to treat his customers with better care.
They know what they are doing
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by VickiS, Jan. 06, 2016
We've tried to get an name and address changed on one of our accounts and the customer service people at St. Cloud US bank kept telling us everything was correct and didn't seem to care that we said it wasn't correct. We went in several times. Finally, we went to Monticello US bank to see if they could help us. The cust service guy took the time to listen to our issue and after just a few minutes, found where the issue was. I will go to Monticello for my banking, not St. Cloud anymore.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monticello Branch at Monticello, MN
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby VickiS, Jan. 06, 2016
We've tried to get an name and address changed on one of our accounts and the customer service people at St. Cloud US bank kept telling us everything was correct and didn't seem to care that we said it wasn't correct. We went in several times. Finally, we went to Monticello US bank to see if they could help us. The cust service guy took the time to listen to our issue and after just a few minutes, found where the issue was. I will go to Monticello for my banking, not St. Cloud anymore.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monticello Branch at Monticello, MN
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Hometown Feel
Overall Rating
by Alyssa, Jan. 05, 2016
I opened my new business account last Spring and the bank staff has always been so supportive and friendly with my new business venture. They even allowed me to display my soy candles near the entrance for a month to kick off my business. The tellers often ask me about my products and have mentioned cute towns and shops nearby where I could sell my candles (I'm a new Wisconsin resident). I feel like they care about their customers and always have smiles on their faces when they assist you. I've never experienced this type of service through a bank. I'm so happy to be a newer resident of Sun Prairie with such a great hometown feel at US bank, Sun Prairie.-Owner/Manager of Wicksy Daisy Candle Co, LLC
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sun Prairie Madison Branch at Sun Prairie, WI
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Alyssa, Jan. 05, 2016
I opened my new business account last Spring and the bank staff has always been so supportive and friendly with my new business venture. They even allowed me to display my soy candles near the entrance for a month to kick off my business. The tellers often ask me about my products and have mentioned cute towns and shops nearby where I could sell my candles (I'm a new Wisconsin resident). I feel like they care about their customers and always have smiles on their faces when they assist you. I've never experienced this type of service through a bank. I'm so happy to be a newer resident of Sun Prairie with such a great hometown feel at US bank, Sun Prairie.-Owner/Manager of Wicksy Daisy Candle Co, LLC
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sun Prairie Madison Branch at Sun Prairie, WI
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Great People Great Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tndlc, Dec. 22, 2015
Left my long time bank o open accounts here. Great service and great people. Refinanced a home loan, got a new home loan, and did a refi on it. All great experiences with the branch. The people remember you, treat you respectfully, and are efficient.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Smyrna Branch at Smyrna, TN
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tndlc, Dec. 22, 2015
Left my long time bank o open accounts here. Great service and great people. Refinanced a home loan, got a new home loan, and did a refi on it. All great experiences with the branch. The people remember you, treat you respectfully, and are efficient.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Smyrna Branch at Smyrna, TN
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Great Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tperry1977, Dec. 17, 2015
Love this bank. Great people. Thank you so much for being open on the weekends.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fort Mitchell Remke's Branch at Ft Mitchell, KY
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tperry1977, Dec. 17, 2015
Love this bank. Great people. Thank you so much for being open on the weekends.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fort Mitchell Remke's Branch at Ft Mitchell, KY
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
< Previous Page | Next Page > Page 11 of 48
Banks Nearby
Stock Yards Bank & Trust Company, OUTER LOOP BRANCH (0.1 miles)
Full Service Brick and Mortar Office
4537 Outer Loop
Louisville, KY 40219
Full Service Brick and Mortar Office
4537 Outer Loop
Louisville, KY 40219
PNC Bank, TYMBERWOOD BRANCH (0.2 miles)
Full Service Brick and Mortar Office
4257 Outer Loop
Louisville, KY 40219
Full Service Brick and Mortar Office
4257 Outer Loop
Louisville, KY 40219
Republic Bank & Trust Company, OUTER LOOP BRANCH (0.4 miles)
Full Service Brick and Mortar Office
4808 Outer Loop
Louisville, KY 40219
Full Service Brick and Mortar Office
4808 Outer Loop
Louisville, KY 40219
Fifth Third Bank, OKOLONA BRANCH (0.4 miles)
Full Service Brick and Mortar Office
8003 Preston Hwy
Louisville, KY 40219
Full Service Brick and Mortar Office
8003 Preston Hwy
Louisville, KY 40219
JPMorgan Chase Bank, OKOLONA BRANCH (0.4 miles)
Full Service Brick and Mortar Office
7923 Preston Hwy
Louisville, KY 40219
Full Service Brick and Mortar Office
7923 Preston Hwy
Louisville, KY 40219