Full Service Brick and Mortar Office
Review: 2.5star957 client reviews
Location:3620 Juan Tabo Blvd Ne
Albuquerque, NM 87111

Bernalillo County
View Other Branches
FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2301, view all, view on map
Total Assets:$650,658,504,000
Total Deposits:$524,697,711,000
Total Equity Capital:$61,526,628,000
Total Domestic Office Deposits:$517,223,585,000
Net Income:$5,862,096,000
Quarterly Net Income:$950,209,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:6%

Client Review

957 client reviews of U.S. Bank scored 2.5 out of 5.

10 yr Refinance Nightmare from Juan Tabo Branch Offifce
 1star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by UnhappyLoanRefinance, Nov. 18, 2016

I am a 100% disabled veteran who has attempted to do a 10 yr refinance on my house with the JU>S> Bank JuanTabo branch  The loan officer seemed nice but what a nightmare.  I submitted all the paperwork to refinance not wanting any money just a 10 yr loan instead of a 30 yr. The loan officer called my girlfriend for my financials of which she is not on the loan.  They set up an appraisal without my consent.  The loan officer sends me the application to sign and the purchase price is wrong, the income is wrong and has several other incorrect things.  I call the loan officer and she says she will get that taken care of.  No contact from her for two weeks.  I start calling no reply.   I go to her office and she makes me wait for extended periods.  Claims will get that taken care of.  So I had informed the loan officer that I was visiting my girlfriend and lived in another community with my current loan and would be leaving to go back to my home once Balloon Fiesta was over.  I again did not hear from her and she did not return my calls so I went down again.  Asked if any paperwork was needed.  She had a check list and stated everything was fine.  I was on the road traveling athe next day and she calls demanding paperwork immediately or I will be disqualifed for the loan if I do not fax it immediately. I told her I DID NOT APPRECIATE her aggressive manner and she would have to wait until I was at my home.  She was very abusive in tone and language.  I then find out when I get home that an apprasial was scheduled yet was unprepared.  I was very disappointed with this type of unprofessional behavior.  The loan officer aware of my unhappiness had some other person call me claiming they solved the problem she requested.  They called me again a week later.  I have no idea who this person is but the loan officer should not had my private info to my girlfriend or someone else.  The loan officer knowing I was now home sent the apprasial to the wrong address knowing I was not at that address.  I got an email finally with the corrected loan application and it was the same application with false information as before from weeks ago.  A note stating just sign it and we can change it later.  Sorry I do not sign false loan information.  I complained to her again and 2 weeks later she sends me a email stating the apprasial is low.  I again complained about the false information. She sends me an email stating corrected application attached.  No attachment.  I inform her by email she then sends a secure attachment that needs me to be a member with password which I am not. The loan application runs out in a few days.  So I am being forced to now pay $600.00 in apprasial fee for a easy loan refinance because this loan officer does not like white people or disabled veterans or both.  She intentionally sabotaged my loan.  So this is my experience with this Juan Tabo branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Juan Tabo Blvd Branch at Albuquerque, NM
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