U.S. Bank, CHANHASSEN BRANCH
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958 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2234, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $664,923,875,000 |
| Total Deposits: | $533,847,174,000 |
| Total Equity Capital: | $62,159,780,000 |
| Total Domestic Office Deposits: | $527,189,102,000 |
| Net Income: | $3,026,917,000 |
| Quarterly Net Income: | $1,615,721,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
958 client reviews of U.S. Bank scored 2.5 out of 5.
Christine head of twin cities branches
Overall Rating
by Benlchanhassen, Aug. 02, 2016
What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Benlchanhassen, Aug. 02, 2016
What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Worst service I've ever had
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Benlchanhassen, Aug. 02, 2016
I've never experienced worse customer service in any situation. Deposited a 20k check next day the app and the automated service said it was available. Went to this branch to withdraw 10k and was simply told they didn't feel comfortable giving me that amount. MY MONEY!!! You don't feel comfortable giving me my money?!?! Spoke to George ( assistant VP ) of this location and what a joke this guy is. Doesn't shake my hand doesn't greet me simply tells me as I'm sitting in the waiting chair he's not comfortable giving me my money. When I question what the problem is he cuts me off and repeats himself. I again question it and again immediately cuts me off to repeat himself yet again. I asked for his bosses card he claims he doesn't have one then very quickly rattles off his bosses number. I quickly grab my phone ask him to repeat it and rattles it off with anger in his voice one more time. I called his boss (Damen) about ten minutes later and leave a message. Some time later I get a call back and receive the same poor attitude I received from George. Clearly George had spoke to Damen before I did because the very first thing Damen told me was that he supports George's decision without hearing a single word of what I had to say. Based on the terrible attitude and service to a loyal customer of many years it makes me believe one trained the other. Now I'm waiting on the person in charge of MN locations to call me back. An hour has gone by and she told me she would call within 30 minutes. Something needs to be done about this. Wells Fargo here I come!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
34 of 41 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Benlchanhassen, Aug. 02, 2016
I've never experienced worse customer service in any situation. Deposited a 20k check next day the app and the automated service said it was available. Went to this branch to withdraw 10k and was simply told they didn't feel comfortable giving me that amount. MY MONEY!!! You don't feel comfortable giving me my money?!?! Spoke to George ( assistant VP ) of this location and what a joke this guy is. Doesn't shake my hand doesn't greet me simply tells me as I'm sitting in the waiting chair he's not comfortable giving me my money. When I question what the problem is he cuts me off and repeats himself. I again question it and again immediately cuts me off to repeat himself yet again. I asked for his bosses card he claims he doesn't have one then very quickly rattles off his bosses number. I quickly grab my phone ask him to repeat it and rattles it off with anger in his voice one more time. I called his boss (Damen) about ten minutes later and leave a message. Some time later I get a call back and receive the same poor attitude I received from George. Clearly George had spoke to Damen before I did because the very first thing Damen told me was that he supports George's decision without hearing a single word of what I had to say. Based on the terrible attitude and service to a loyal customer of many years it makes me believe one trained the other. Now I'm waiting on the person in charge of MN locations to call me back. An hour has gone by and she told me she would call within 30 minutes. Something needs to be done about this. Wells Fargo here I come!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
34 of 41 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
6 comments. Add a comment
by leavingUSBank 2016-08-14 15:47:54
I just left a review when I wanted a escrow check 8-10-16
You are correct and honest in your review. I can not believe this bank.
You are correct and honest in your review. I can not believe this bank.
by Diva1929 2016-08-16 09:45:00
This is the worst bank I have ever dealt with. My mother in law and I went to this branch twice to add my name to her checking. They said they couldn't find the first set of paperwork. I went to close her account because she passed away. They still didn't have my name on the account. They still show the account open after getting all the information they needed. I have had to close two accounts with different banks and never took more than 24 hours.
by KKWACA 2016-08-17 17:30:28
It is standard procedure (federal law) at any financial institution for a wait time of up to 96 hours to withdraw on a check deposit of that amount. Poor service or not, they did the right thing protecting "your money" for fraud!
by ppppp 2016-09-06 12:38:14
It’s a pretty standard practice to wait for a check to clear before funds will be released to you. It will show as deposited in your account on the same day, for purposes of interest payments etc, but for a company to just take your word for it that a $20k check is good is not worth the risk to them. The bigger the check, the longer you have to wait, normally. You can’t dis a bank for something as simple as that. Wells Fargo, Bank of America, First Horizon, Pinnacle…..they would ALL do the exact same thing, otherwise people would be getting away with Fraud all over the place.
If you were selling a car for $20k and someone gave you a check for it, would you let them just drive the car away before the check cleared in your account?? No. It’s the same for the bank.
If you were selling a car for $20k and someone gave you a check for it, would you let them just drive the car away before the check cleared in your account?? No. It’s the same for the bank.
by Rob1 2016-09-07 20:12:22
Your review is do point, I had the same experience with this bank about a week ago. I opened a checking and savings accounts for 110k and they refused to add my wife to the account and when I objected, a few days later I received a letter from them advising me that they were closing my account on September 16 2016 or I can close myself before that date. Today is the September 7th 2016 and I would be heading over there tomorrow morning to close the account has they requested. This is a bank that is doomed to fail, stay away !!!!!!!!
by chialy1989 2016-09-08 17:36:43
Also, withdrawing $10,000 in a single day is red flag for you to be audited. It's standard... $9,999 and below doesn't red flag yourself, but from the way I see it. They protected you from a far larger hassle.
stay away from this bank
Overall Rating
Office Environment & Staff
Other Services
by WORSTEXPERIENCE, Feb. 24, 2014
The branch is the worst! I have banked here for 13 years and thought it was okay until I needed service. I moved out of state and they refused to do a wire transfer of my available funds from my account to my new bank. I had to wait 10 business days for my personal check to "clear". This issue resulted in me having to put off the closing date of my new home and lengthen my family's stay in a hotel by a week. To make matters worse, they refused to allow me to close my childrens savings accounts --they stated that It is REQUIRED that the closing of accounts or withdrawls had to be done IN PERSON only. NO options. After this disgusting call with the branch manager, I called the main US BANK customer service line and they were able to assist in the closing of the account. Advise....Never bank here!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby WORSTEXPERIENCE, Feb. 24, 2014
The branch is the worst! I have banked here for 13 years and thought it was okay until I needed service. I moved out of state and they refused to do a wire transfer of my available funds from my account to my new bank. I had to wait 10 business days for my personal check to "clear". This issue resulted in me having to put off the closing date of my new home and lengthen my family's stay in a hotel by a week. To make matters worse, they refused to allow me to close my childrens savings accounts --they stated that It is REQUIRED that the closing of accounts or withdrawls had to be done IN PERSON only. NO options. After this disgusting call with the branch manager, I called the main US BANK customer service line and they were able to assist in the closing of the account. Advise....Never bank here!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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