U.S. Bank, Review

U.S. Bank, Review

Average rating stars based on 960 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
368
4 star:
43
3 star:
14
2 star:
41
1 star:
494
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Terrible Customer Service
 1star Overall Rating
 1star Office Environment & Staff
by ReallyAngry, May. 09, 2011

I am appauled that the manager at the Ferndale, WA branch would rather I close my accounts (in excess of $350,000.00) rather than to try and work with me.  I am not a risk to this bank.  I have been a customer for over 10 years and felt that the manager there could have cared less if I ever came back.  What ever happened to custoemr service??  I'm sure if you talk to the manager there, she'll know who you are talking about.  There is no way she should be in that position - she does not know how to deal with peole and certainly does not consider the banks best interest.  Her main theme was to prove her point, with no condiderations.  So be it.  There are other banks in town and I'll share my VERY NEGATIVE experience with everyone who will listen.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ferndale Branch at Ferndale, WA
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#1
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Tman, May. 03, 2011

This is my favorite bank.  Everyone is so nice and they are way more flexible than thos big commercial banks.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
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Terrible Customer Service - Greedy Fees
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by rmurphyco, Apr. 29, 2011

For a bank that prides themselves on "5 Star Service," I have never encountered any establishment that is so happy to lose a long-standing customer over a paltry sum. When I opened my account four years ago, I declined overdraft coverage and asked that instead my account not be permitted to be in the negative balance (bounce checks, decline card, etc.) To my surprise, I recently found myself in the negative after the bank allowed a transfer to go through with a total of $141 of overdraft/negative balance fees.
After a nightmare string of conversations with their 800 number, I went to the Avon branch to speak with a representative who called the Edwards office and confirmed that they would remove all fees. Two days later, I receive a call from the Edwards Branch Manager, Mickey Barros, who informed me that as a courtesy they would refund half of the charges. Despite the circumstances in which I opened my account, and despite that I had been told by his staff two days earlier that all charges would be removed, he claimed, “that was all they could do.” I then asked, “are you saying that US Bank will gladly lose a customer over $70,” to which he (in so many words) replied yes.

Do NOT bank with US Bank. Starting with the summer of 2011, they will be charging for all checking accounts (with a few loophole tactics – read the fine print); it is just the beginning of the greedy unwaivable fees.

*To be fair, after this incident I called the regional manager and all charges were removed. I would still opt for a bank that was less of a hassle.

* this review was made on U.S. Bank, Edwards Branch at Edwards, CO
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Disappointed!
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by Howrude11, Apr. 23, 2011

I have never complained about anything before like this but..
I AM DISAPPOINTED! The new employees at the Brentwood Publix branch are so rude and unprofessional. I am treated like a complete stranger every time I walk up to the counter, which is once a week.
After my service today, I have decided to remove my money from USBANK, which is the bank I have been with for over 8 years. Not only was the banker inexcusably rude to me, but once she gave me my money (leaving me to count it) she dismissed me. I was confused and asked her for my balance which I usually get automatically. She then said my account balance OUT LOUD once and dismissed me again.  I did not not receive a receipt for my transaction and DID NOT appreciate my account amount being said aloud for everyone at the counter to hear. USBANK lost a very good cudtomer today and my husbands.  

* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Cool Springs Festival Publix Branch at Brentwood, TN
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Elgin US Bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by colonys3, Apr. 16, 2011

I have dealt with this branch for 10 years. Although I live 40 miles from their branch and only see them 8 times a year they call me by name. The tellers are very friendly and are very helpful. I utilize several other banks and have kept these accounts because of this branches employees.Keep up the good work.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elgin Branch at Elgin, OR
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MANAGER IS GREEDY
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by MichaelBryant, Apr. 15, 2011

$50 of fees because my statements were returned back to them? UNHEARD OF. So I tell the manager my situation that I just moved to the apartment and ask her if she could cut me a break. She basically spits in my face and tells me to be more responsible. I give her a question and she cannot answer, instead she decides to make an accusation that my mother got the statements and mailed them back. So not only is she greedy, but her cognition must be a tad bit on the slow side.

I spoke with my old US Bank about the situation and they were appalled with her behavior. She did perform some other notable distasteful actions, but if you don't take my advice from what I've already said then it won't have any effect on you.

*Please do not support poor customer service*

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Carlsbad - El Camino Real Branch at Carlsbad, CA
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Terrible New location, and now more hidden fees on checking accounts. Come On.
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Luke123, Apr. 11, 2011

I have accounts with them long enough that it originally was 3 other banks that were purchased years ago, over time it has ended up being Us Bank for the last 10 years.  Now not only have they moved to a new location that is out of the way but they want to start charging for their services.  With the mistakes they make, inconvenient location and now I have to make sure I do certain things to not have fees.  Get real the only reason I even have your account is because of the convenience and I would deal with their mistakes, but not that is not the case.  
Terrible location!  


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oconomowoc Branch at Oconomowoc, WI
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by DWATERMAN 2015-04-03 23:29:40
uUS Bank has been HORRIBLE to deal with.  My father died in October.  Finally getting around to transferring his accounts.

The "call center" told me I had to take "the needed papers" to the local office in Oconomowoc but could NOT tell me what those papers were.

I went to the branch three weeks ago and dropped off the death certificate with a so-called "banker." She told me I needed a notarized affidavit.  I printed one off, filled it out and dropped it off with a teller since she was busy with a customer.

Two weeks go by with no contact from anyone. I stopped in and talked to the branch "manager" on Tuesday #/31/15 as the "banker" was out for the day.  The "manager" said I would receive a call the next day when this "banker" returned.

This is now the night of Friday, 4/3/15 and guess what---NO CALLS AGAIN.

This whole operation is pathetic.
Service still better than other banks
 5star Overall Rating
by Arcadian, Apr. 01, 2011

I have been a customer for several years and I have to say US Bank has more personalize service than other banks.Most of the tellers are very helpful like Andrew who treats customers with respect. I am a happy customer at this time.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Arcadia Ralphs Branch at Arcadia, CA
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Where did service go...
 2star Overall Rating
 2star Interest Rate and Cost
 2star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by rodeo2510, Mar. 31, 2011

I was with US Bank for over 8 years and never really had any serious complaints. However, it seems like there's been a slow decline in good customer service and the fees are signs of the time.  Now is the time to look for more competitive rates for the services that banks and credit unions offer.  More automation has meant less face to face contact with the customers and they used to know my name or at least act as if I was important when I stepped up to the window.  Now, it's get the order and move quickly to the next without any care for who I am and what needs I may have.
I was looking to place some monies that I got as an inheritance in the bank and asked for advice and was told that it was up to me and the information on their CDs was on the brochures at the rack.
No more extra service and I took the monies to another bank.  Come on, US Bank, take care of your old timers and they'll stay with you.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hualapai Branch at Las Vegas, NV
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Angela is amazing:)
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by ameliajay, Mar. 31, 2011

I've seriously never had a bank experience more enjoyable than at U.S. Bank.  Angela was so helpful, remembered my name, even called to make sure I understood everything, as I was in a hurry.  She deserves an award for excellence!  Thanks!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
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I've never had problems
 4star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by TosaCustomer, Mar. 26, 2011

While looking for their phone number on the internet, I noticed the average 3 star rating and was quite surprised, so decided to add my experience/rating. I've banked with USBank for years more out of habit than for specific reasons (initially with First Wisconsin, thru their name change to Firstar and eventually USBank)  Living in Tosa nearly all those years, our main branch was Mayfair and seldom went into the bank -- did all transactions with ATM's and over the phone.  I was delighted when the branch opened up at Wauwatosa's Pick'n Save. Since they opened, I've done in-person banking transactions, and I haven't had any negative issues. (transactions are relatively simple, including adding P.O.D.'s to our accounts, signing up for home equity loan, depositing multiple checks, etc.)

P.S. Went back and read the other comments and thought I should add we have always kept enough balance that any holds on our checks were never an issue (re: bouncing). Once, as a courtesy, USBank over the phone removed a small charge when my daughter's savings account dipped two dollars for two days under the minimum before I transfered more money into it. They explained it would be a one time courtesy. No problem. Rules are rules, and I appreciated the offer. I feel if you treat others with respect, they treat you back similarly. Using that "rule", I've never had anyone treat me poorly at the bank. If someone would begin to speak rudely, I would probably point that out but also try to defuse the situation.  I believe it sounds like the "one star" ratings are by people who had some stressful issues with finances or having a particularly bad day and I feel no matter what bank they dealt with, they would not be pleased with the outcome)

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Wauwatosa Pick'n Save Branch at Milwaukee, WI
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tired of it
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 5star Waiting Time
 2star Other Services
by unsound, Mar. 22, 2011

I'm so tired of all money grabbing people at US Bank. They do not no longer about customer service. It's sad really, I use to really love this bank but over the years they have just gone downhill. They can't manage to keep their own employees anymore. The people that use to be able to help and knew you by name even left the company to move on to other jobs because they did not want to be put in the position of doing this to the customers. What they do nowaways is just wrong. I am happy to be moving my banking to a credit union. Sad to be moving my banking after 20 years of being with the same bank and being through 3 name changes with them. I hope that one day they truly see how many good customers they lost due to their ways.

I would not send anyone to them for any banking or loans.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ohio Pike Branch at Amelia, OH
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Don't Waste your TIME or MONEY
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by nire, Mar. 21, 2011

After getting repeated calls, voicemails and offers to switch my high APR credit card to a lower one, I decided to stop in my local branch to speak to someone in person.  I waited 20 minutes while listening to two Personal Bankers talk about allergies.  Hello, I'm waiting for one of you guys to help me!!!  I left and decided to come back another day when sudden allergies wasn't the main topic or priority.  After I spoke to one of the Personal Bankers, she said that she'd reverse some shady charges that automatically happened from online banking, also said she'd get me a lower APR, and she'd call me back by that evening to let me know.  

Its been over a week and I haven't heard from USBANK and none of the things she said she would do have been done.

Bottom line:  waste of time and money.  This bank has taken hundreds of dollars in overdraft fees from me (before it became semi-illegal and before banks let you 'opt out' of courtesy overdraft coverage), and I paid over $600 in acount management fees and interest assessed fees last year alone.

I'm closing my account this week and joining a credit union.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Juanita Branch at Kirkland, WA
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MsLee
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MsLee, Mar. 19, 2011

The staff is knowledgeable, friendly, competent, and extremely helpful. Were it not for Karta's extreme persistence and diligence in assisting me with my home equity loan, I would still be paying 5.5%, and now, with his help, I'm paying 4.25%. The hardworking staff is to be commended for their outstanding customer service. I will never switch to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, San Ramon Valley Blvd Safeway at San Ramon, CA
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Dont Bank Here!!!!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by MadatMelissa, Mar. 14, 2011

They hold your money for a week and turn around and charge you for all the stuff that bounces. None of the checks would have bounced if they didn't put a 10 day hold on it. And the manager told me to call her(Melissa) to release the hold so the first time I do. She treats me like Im a dead beat and wont release the hold.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Pueblo West Safeway Branch at Pueblo, CO
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This bank will rob you
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by thatguy, Mar. 14, 2011

Waited 20min to cash pennies from kids piggy bank. They said they were used and wouldn't put them in the machine or let me count them there. They told me to leave then the security dude got all crazy and threatened to force me out. They were just being dick heads. This is a VERY Crappy bank that treats you like garbage for no reason

They are so slow because they want to charge you overdraft fees. They call you on your phone and nag you about your over priced loans that you're paying on time. They suck their rates suck and you won't get very good value from this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mt. Pleasant Branch at Mount Pleasant, IA
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Long P Nguyen
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 3star Other Services
by Murr, Mar. 05, 2011

This branch provides excellent services. The wait time is very reasonable. The staff is very friendly. It opens every day so it is very convenient to customers. I have been a customer of this branch since March 1997 when it was Downey Savings. There is nothing to complain.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Murrieta Oaks Ralphs Branch at Murrieta, CA
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UB Bank in North Hollywood
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Anni, Mar. 05, 2011

I must say these people are great! Not only are the tellers knowledgable about the products and services, but the service is amazing as well!!!! I have been with 2 other banks before opening an account at US Bank, and I have never received service like this at another bank!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Hollywood Branch at North Hollywood, CA
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E. Lake St US Bank Mpls, MN is HORRIBLE!!!!!!!!!!!!!!!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by katie, Mar. 01, 2011

Awful staff, ridiculous lines, unfriendly, slow staff and rude.  This place needs an overhaul!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, South Minneapolis Branch at Minneapolis, MN
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Customer service needs work
 2star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by Imapersontoo, Feb. 28, 2011

I called to ask about a fee on my account. Rather than being a good listener the staff person proceeded to argue with me. She said I would have to pay the fee whether I paid my invoice early or not. I understand that she needs to follow bank policy, but acknowledging my concerns would have went a long way toward making me a loyal customer. Instead, I'm looking for a new bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Oak Grove Branch at Portland, OR
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