U.S. Bank, 185TH AND SUNSET BRANCH
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955 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2314, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $657,183,636,000 |
| Total Deposits: | $529,906,923,000 |
| Total Equity Capital: | $59,540,236,000 |
| Total Domestic Office Deposits: | $522,401,458,000 |
| Net Income: | $4,911,887,000 |
| Quarterly Net Income: | $1,620,768,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
955 client reviews of U.S. Bank scored 2.5 out of 5.
Branch Needs customer service training
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Anne1, Aug. 31, 2020
Needed a wire transfer. Called and was told I needed to be there by 1 o’clock. Arrived far earlier and was told their “person” didn’t have time to do one today and I needed to schedule an appointment the following week. After 52 years with the bank I have seen it go from great customer service and genuine care for their customers to this. Have been in this branch 4-5 times and it is always the same. Rude people at this branch who don’t seem to be able to smile, having stood in line for almost 15 minutes with incredibly slow service . And since a wire transfer doesn’t take but maybe 10 minutes max I don’t understand why one has to schedule an appointment when employees sit around at their desks talking on phones, and tellers get no backup at the lunch hour. I guess we are being groomed for AI banking. As for me and my 7 children business and grandchildren accounts we will find a credit union that still cares about people!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 185th And Sunset Branch at Hillsboro, OR
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Anne1, Aug. 31, 2020
Needed a wire transfer. Called and was told I needed to be there by 1 o’clock. Arrived far earlier and was told their “person” didn’t have time to do one today and I needed to schedule an appointment the following week. After 52 years with the bank I have seen it go from great customer service and genuine care for their customers to this. Have been in this branch 4-5 times and it is always the same. Rude people at this branch who don’t seem to be able to smile, having stood in line for almost 15 minutes with incredibly slow service . And since a wire transfer doesn’t take but maybe 10 minutes max I don’t understand why one has to schedule an appointment when employees sit around at their desks talking on phones, and tellers get no backup at the lunch hour. I guess we are being groomed for AI banking. As for me and my 7 children business and grandchildren accounts we will find a credit union that still cares about people!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 185th And Sunset Branch at Hillsboro, OR
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Choppers 2021-02-19 19:26:41
The same thing was done to me
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