TrustCo Bank, SARATOGA SPRINGS BRANCH

Ms
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Interest Rate and Cost
Office Environment & Staff
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Other Services
by Powder, Sep. 07, 2025

All employees at Trustco Bank are amazing in so many ways . Everyone is personable , professional and can not do enough for their customers . The environment is truly like family . I am always impressed by all  employees at the bank , however , a young man named Frank went over and above to assist me in getting my  200.00 returned from a scam company who did withdrawal s on my bank card for over a year . Franks listening skills in relationship to my problem put him in high alert to try to help me get my money returned to me . Frank has had past experience in the dealings of scammers and how they do it and what may help someone get their money back . Because  of Frank’s suggestions as to how to do it speak to them and what to say , I was able to get all my money returned to me that that fake company  who stole from me .  I am extremely grateful to Frank for taking that extra time to help me and get my money  and power back from these thieves !

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, CATSKILL BRANCH at Catskill, NY
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I have always had good experiences with this branch.
Overall Rating
Office Environment & Staff
Waiting Time
by DASmith, Sep. 04, 2025

I only have a checking account with Trustco so only visit this branch once or twice monthly but have always had a positive experience with the bank and especially the staff. I was in earlier today and assisted by Shay, the teller, and Kathy the manager. Both were very pleasant, greeted me warmly as usual when entering the lobby. There is never a wait and I have never had a bad experience with this or any other Trustco branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, WESTWOOD PLAZA BRANCH at Sanford, FL
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Trust
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by Curtisc, Jul. 30, 2025

I would like to thank Mrs. Carmen Shelly for taking the time to explain the unknown to me about banking and the best way of doing business in a way that makes sense to me. Your knowledge has put me at ease in making the right decisions.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, TUSKAWILLA RD BRANCH at Winter Springs, FL
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