TrustCo Bank, SARASOTA BRANCH
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14 client reviews
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| Name: | TrustCo Bank |
| Concentration: | Mortgage Lending Specialization |
| Established: | 01/01/1925 |
| FDIC Insurance: | 08/09/1989 |
| Holden By: | TRUSTCO BANK CORP NY |
| Charter Class: | Savings banks, state charter, supervised by the FDIC |
| # of Branches: | 137, view all, view on map |
| Website: | www.trustcobank.com |
| Total Assets: | $6,347,651,000 |
| Total Deposits: | $5,490,327,000 |
| Total Equity Capital: | $668,261,000 |
| Total Domestic Office Deposits: | $5,490,327,000 |
| Net Income: | $29,760,000 |
| Quarterly Net Income: | $15,325,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
14 client reviews of TrustCo Bank scored 3.5 out of 5.
Ms
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Powder, Sep. 07, 2025
All employees at Trustco Bank are amazing in so many ways . Everyone is personable , professional and can not do enough for their customers . The environment is truly like family . I am always impressed by all employees at the bank , however , a young man named Frank went over and above to assist me in getting my 200.00 returned from a scam company who did withdrawal s on my bank card for over a year . Franks listening skills in relationship to my problem put him in high alert to try to help me get my money returned to me . Frank has had past experience in the dealings of scammers and how they do it and what may help someone get their money back . Because of Frank’s suggestions as to how to do it speak to them and what to say , I was able to get all my money returned to me that that fake company who stole from me . I am extremely grateful to Frank for taking that extra time to help me and get my money and power back from these thieves !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, CATSKILL BRANCH at Catskill, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Powder, Sep. 07, 2025
All employees at Trustco Bank are amazing in so many ways . Everyone is personable , professional and can not do enough for their customers . The environment is truly like family . I am always impressed by all employees at the bank , however , a young man named Frank went over and above to assist me in getting my 200.00 returned from a scam company who did withdrawal s on my bank card for over a year . Franks listening skills in relationship to my problem put him in high alert to try to help me get my money returned to me . Frank has had past experience in the dealings of scammers and how they do it and what may help someone get their money back . Because of Frank’s suggestions as to how to do it speak to them and what to say , I was able to get all my money returned to me that that fake company who stole from me . I am extremely grateful to Frank for taking that extra time to help me and get my money and power back from these thieves !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, CATSKILL BRANCH at Catskill, NY
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I have always had good experiences with this branch.
Overall Rating
Office Environment & Staff
Waiting Time
by DASmith, Sep. 04, 2025
I only have a checking account with Trustco so only visit this branch once or twice monthly but have always had a positive experience with the bank and especially the staff. I was in earlier today and assisted by Shay, the teller, and Kathy the manager. Both were very pleasant, greeted me warmly as usual when entering the lobby. There is never a wait and I have never had a bad experience with this or any other Trustco branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, WESTWOOD PLAZA BRANCH at Sanford, FL
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Overall Rating Office Environment & Staff Waiting Timeby DASmith, Sep. 04, 2025
I only have a checking account with Trustco so only visit this branch once or twice monthly but have always had a positive experience with the bank and especially the staff. I was in earlier today and assisted by Shay, the teller, and Kathy the manager. Both were very pleasant, greeted me warmly as usual when entering the lobby. There is never a wait and I have never had a bad experience with this or any other Trustco branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, WESTWOOD PLAZA BRANCH at Sanford, FL
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Trust
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Curtisc, Jul. 30, 2025
I would like to thank Mrs. Carmen Shelly for taking the time to explain the unknown to me about banking and the best way of doing business in a way that makes sense to me. Your knowledge has put me at ease in making the right decisions.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, TUSKAWILLA RD BRANCH at Winter Springs, FL
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Curtisc, Jul. 30, 2025
I would like to thank Mrs. Carmen Shelly for taking the time to explain the unknown to me about banking and the best way of doing business in a way that makes sense to me. Your knowledge has put me at ease in making the right decisions.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, TUSKAWILLA RD BRANCH at Winter Springs, FL
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