TrustCo Bank, COLONIE BRANCH
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10 client reviews
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| Name: | TrustCo Bank |
| Concentration: | Mortgage Lending Specialization |
| Established: | 01/01/1925 |
| FDIC Insurance: | 08/09/1989 |
| Holden By: | TRUSTCO BANK CORP NY |
| Charter Class: | Savings banks, state charter, supervised by the FDIC |
| # of Branches: | 137, view all, view on map |
| Website: | www.trustcobank.com |
| Total Assets: | $6,337,626,000 |
| Total Deposits: | $5,496,683,000 |
| Total Equity Capital: | $659,331,000 |
| Total Domestic Office Deposits: | $5,496,683,000 |
| Net Income: | $14,435,000 |
| Quarterly Net Income: | $14,435,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
10 client reviews of TrustCo Bank scored 3 out of 5.
Annette Walker
Overall Rating
by Roceavelli, Jun. 12, 2025
Annette Walker of the Highland Branch is very personable makes one feel like its the bank to be at She has shown a high level of professionalism and definitely a woman of high integrity she does exactly what she says she is going to do and is very welcoming in her representation of the bank and highland branch
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, HIGHLAND BRANCH at Highland, NY
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Overall Ratingby Roceavelli, Jun. 12, 2025
Annette Walker of the Highland Branch is very personable makes one feel like its the bank to be at She has shown a high level of professionalism and definitely a woman of high integrity she does exactly what she says she is going to do and is very welcoming in her representation of the bank and highland branch
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, HIGHLAND BRANCH at Highland, NY
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Mrs
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by cherub, Apr. 26, 2018
Seems lately, anytime I'm speaking with friends & family, I'm hearing complaint after complaint regarding an experience they had with some other company's customer service.
It's a breath of fresh air deal with the Trustco Bank in Northvale NJ. Weather, over the phone or in person, at the bank you get treated like a real human being- Always! All the employees there are just the nicest people and very courteous.
Gina Sarwari, the Branch Manager is an absolute sweetheart.
Everyone there, including Scott Minchak, are all great. They have been extremely helpful to me for all my banking needs. It is my pleasure to do business with this bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Northvale Branch at Northvale, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cherub, Apr. 26, 2018
Seems lately, anytime I'm speaking with friends & family, I'm hearing complaint after complaint regarding an experience they had with some other company's customer service.
It's a breath of fresh air deal with the Trustco Bank in Northvale NJ. Weather, over the phone or in person, at the bank you get treated like a real human being- Always! All the employees there are just the nicest people and very courteous.
Gina Sarwari, the Branch Manager is an absolute sweetheart.
Everyone there, including Scott Minchak, are all great. They have been extremely helpful to me for all my banking needs. It is my pleasure to do business with this bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Northvale Branch at Northvale, NJ
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Bee with this bank since they were a different name more than 25 years ago
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by elissa, Jun. 08, 2015
I am so happy with this bank that I didn't change even when moving to Texas, where there is not one branch. Never had a problem, always been treated very well, and know some of the personnel a long time - One manager, the fabulous Jim Gipe, I have known from Schenectady, NY, to Sarasota and Venice, Florida. Have received the friendly, personal, respectful and excellent service I always have no matter which branch in which state I am in.That tells me the training is a match for the "hometown" brand. Cannot imagine moving to another bank. Thanks TRUSTCO!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby elissa, Jun. 08, 2015
I am so happy with this bank that I didn't change even when moving to Texas, where there is not one branch. Never had a problem, always been treated very well, and know some of the personnel a long time - One manager, the fabulous Jim Gipe, I have known from Schenectady, NY, to Sarasota and Venice, Florida. Have received the friendly, personal, respectful and excellent service I always have no matter which branch in which state I am in.That tells me the training is a match for the "hometown" brand. Cannot imagine moving to another bank. Thanks TRUSTCO!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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