Pioneer Bank, COLONIE BRANCH

Name:Pioneer Bank, COLONIE BRANCH
Full Service Brick and Mortar Office
Review: 3.5star3 client reviews
Location:1770 Central Avenue
Albany, NY 12205

Albany County
View Other Branches
 
Phone:518-452-2143
Branch Deposit:$56,624,000
FDIC Cert:#20741
Established:10/03/2003


The Bank

Name:Pioneer Bank
Concentration:Commercial Lending Specialization
Established:01/01/1889
FDIC Insurance:07/01/1972
Holden By:PIONEER BCORP MHC
Charter Class:
# of Branches:22, view all, view on map
Website:www.pioneerny.com
Total Assets:$2,068,906,000
Total Deposits:$1,825,779,000
Total Equity Capital:$185,082,000
Total Domestic Office Deposits:$1,825,779,000
Net Income:$7,741,000
Quarterly Net Income:$5,180,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:11%
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Client Review

3 client reviews of Pioneer Bank scored 3.5 out of 5.

Great Bank and a Super Manager !
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Ronwilltravel, May. 26, 2017

I think this Rotterdam NY branch is Great. Very friendly employees, good service and a Super Manager !!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Pioneer Bank, Rotterdam Branch at Schenectady, NY
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Downhill Fast!!
 2star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Brooklynn7218O, Sep. 24, 2015

I have banked here for years, at all different branches, as I've moved a few times over the past 10 years.  I had always loved Pioneer!  They were a great small town bank, had great hours, great staff, and just went the extra mile.

Since branding themselves as "The New Pioneer", they are worse than most big banks.  Their hours went from the best around, to horrific!  I've had to make a deppsit for over a week now, but can't,  because they aren't even open "banker's hours", and most branches aren't even open Saturday's anymore!  And while they do offer mobile deposits, that doesn't work for cash, which is what I have.  

And if the fact that I can't even GO to the bank isn't infuriating enough, I just got a notice that they will no longer be offering the Christmas Club accounts.  They state you can now open a Passbook Savings instead... if I had wanted that, I would have opened that to begin with!

I also have issues logging on to their website.  I get a message EVERY time stating that my identity needs to be verified via a text message or phone call.  Mind you I access from the SAME device every single time.  I understand security, but from one day to the next, that's insane.   

It seems to me that the "New Pioneer" is only benefiting Pioneer.  A bank that used to be so customer oriented, will be alienating customers very quickly if they keep this up.  

This customer is already looking for a new bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Pioneer Bank, Pioneer Savings Bank at Troy, NY
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online banking
 3star Overall Rating
by ginnyr, Oct. 25, 2014

please put a link to online banking here.....I am having difficulty finding the link to it

* this review was made on Pioneer Bank, Brunswick Branch at Troy, NY
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