Truist Bank, WATERFORD BRANCH

Terrible Bank with rude manager and staff
Overall Rating
by SPanah, Feb. 20, 2025

I have been banking with Truist, previously BB&T, for 40 years with various business accounts. However, since Truist merged with SunTrust, their service has steadily declined. Customer service has worsened, and the branch I work with in Vienna, VA, is particularly disappointing. The manager is rude and unprofessional, and the staff is unfriendly. The original, knowledgeable team has been replaced with incompetent employees, making transactions and support frustrating.

Overall, Truist is not a good bank for small businesses. We made a mistake by continuing with them after the rebranding. While I was at the branch yesterday, at least two other frustrated customers walked out due to poor service.

I strongly encourage small business owners to reconsider their banking choices and move to a more customer-friendly financial institution.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Vienna Branch at Vienna, VA
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Waiting Months to Transfer Money Out of My IRA Account
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by LukePal24, Jun. 18, 2024

I have the misfortune of banking at this location for the past 2 years. I have over $20000 in an IRA that has not EVER made more than .010 interest since it was created at least 5 years ago. The staff are very uninformed about financial products such as IRAs. I tried unsuccessfully to transfer my IRA from Truist to Fidelity TWICE last year without a clear explanation of what the problem was. Then on May 31, 2024, SouthBank sent forms that I signed to Keila Morales to transfer my IRA to SouthBank.  Ms. Morales said she sent it to the "IRA Department".  Last week I went to another Customer Service person at your branch who said he called the "IRA Department" and that SouthBank would have the check by the end of last week (6/14). It is 6/18 and they have not received it.  Please expedite this transfer. My next step will be to contact my Congresswoman and Federal and State Bank regulators.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, 200 WEST BRANCH at Ocala, FL
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FRAUDLENT WITHDRAWALS ARE ACCEPTED AT THIS BANK
Overall Rating
by FDED04, Dec. 29, 2023

A fraudulent withdrawal was made on my account at this bank. The person went into the bank and made a withdrawal slip and forged my signature to the slip. They were given $700 from my account with no questions asked, no ID checked, no signature checked and no debit card. I filed a report with the bank and was told someone would call to speak with me. I called and emailed several times over an 11 day time period and not a single person ever called or responded to my emails. I received a letter in the mail stating they were denying my claim because I was negligent. How am I negligent when the banker is the one who authorized the withdrawal? Isn't it normal for banks to check ID's and signatures or ask for the debit card to make a withdrawal at a bank???? Why did this not happen? The statement that is branded on their websites says this, "At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities." Clearly everything they claim to be is not true! IF they cared they would at least take the time to investigate this incident properly and hold the appropriate persons accountable. Instead, they have chosen to blame their inadequacy and their clear lack of training of their bankers on to the customers. All I asked is that they investigate my claim and they couldn't even honor that request. I'm sure they have cameras in the establishment. How difficult is it to look at a camera or even speak with the banker who made the transaction to see what is going on? Why didn't she ask for an ID? And if a fake ID was given, why didn't she check the signature? Why can't you look at your cameras and see who made the withdrawal? DO NOT BANK HERE!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND ALLOW ANYONE TO WITHDRAW MONEY FROM YOUR BANK ACCOUNT NO QUESTIONS ASKED!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, SOUTH COLLEGE BRANCH at Wilmington, NC
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