Truist Bank, NASHVILLE DOWNTOWN BRANCH

CD SCAM
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ronmeadows, Jun. 24, 2025

I had a cd at 5% for 5 months…When it automatically renewed the rate was switched to .05%. Instead of getting the $2200 Iwas expecting , I got $22.  They said “well it was all in that super fine print”.  Who the hell would agree to that unless they were tricked into it…I will be cancelling all accounts with Truist now that I have learned they are one of the worst most crooked banks in the country…Beware people…look at those statements carefully…If they can get a few customers at each branck to fall for this ,they make millions of scammed money….  


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, BEALETON BRANCH at Bealeton, VA
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satisfaction
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by traceym83, Jun. 21, 2025

I recently opened up an account at this bank and the bank managers is very friendly and guide you to right information and will let you in on all the perks that the bank has to offer.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, STAUNTON BRANCH at Staunton, VA
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Terrible Bank with rude manager and staff
Overall Rating
by SPanah, Feb. 20, 2025

I have been banking with Truist, previously BB&T, for 40 years with various business accounts. However, since Truist merged with SunTrust, their service has steadily declined. Customer service has worsened, and the branch I work with in Vienna, VA, is particularly disappointing. The manager is rude and unprofessional, and the staff is unfriendly. The original, knowledgeable team has been replaced with incompetent employees, making transactions and support frustrating.

Overall, Truist is not a good bank for small businesses. We made a mistake by continuing with them after the rebranding. While I was at the branch yesterday, at least two other frustrated customers walked out due to poor service.

I strongly encourage small business owners to reconsider their banking choices and move to a more customer-friendly financial institution.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Vienna Branch at Vienna, VA
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