Truist Bank, CROSS LANES BRANCH

Waiting Months to Transfer Money Out of My IRA Account
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by LukePal24, Jun. 18, 2024

I have the misfortune of banking at this location for the past 2 years. I have over $20000 in an IRA that has not EVER made more than .010 interest since it was created at least 5 years ago. The staff are very uninformed about financial products such as IRAs. I tried unsuccessfully to transfer my IRA from Truist to Fidelity TWICE last year without a clear explanation of what the problem was. Then on May 31, 2024, SouthBank sent forms that I signed to Keila Morales to transfer my IRA to SouthBank.  Ms. Morales said she sent it to the "IRA Department".  Last week I went to another Customer Service person at your branch who said he called the "IRA Department" and that SouthBank would have the check by the end of last week (6/14). It is 6/18 and they have not received it.  Please expedite this transfer. My next step will be to contact my Congresswoman and Federal and State Bank regulators.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, 200 WEST BRANCH at Ocala, FL
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FRAUDLENT WITHDRAWALS ARE ACCEPTED AT THIS BANK
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by FDED04, Dec. 29, 2023

A fraudulent withdrawal was made on my account at this bank. The person went into the bank and made a withdrawal slip and forged my signature to the slip. They were given $700 from my account with no questions asked, no ID checked, no signature checked and no debit card. I filed a report with the bank and was told someone would call to speak with me. I called and emailed several times over an 11 day time period and not a single person ever called or responded to my emails. I received a letter in the mail stating they were denying my claim because I was negligent. How am I negligent when the banker is the one who authorized the withdrawal? Isn't it normal for banks to check ID's and signatures or ask for the debit card to make a withdrawal at a bank???? Why did this not happen? The statement that is branded on their websites says this, "At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities." Clearly everything they claim to be is not true! IF they cared they would at least take the time to investigate this incident properly and hold the appropriate persons accountable. Instead, they have chosen to blame their inadequacy and their clear lack of training of their bankers on to the customers. All I asked is that they investigate my claim and they couldn't even honor that request. I'm sure they have cameras in the establishment. How difficult is it to look at a camera or even speak with the banker who made the transaction to see what is going on? Why didn't she ask for an ID? And if a fake ID was given, why didn't she check the signature? Why can't you look at your cameras and see who made the withdrawal? DO NOT BANK HERE!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND ALLOW ANYONE TO WITHDRAW MONEY FROM YOUR BANK ACCOUNT NO QUESTIONS ASKED!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, SOUTH COLLEGE BRANCH at Wilmington, NC
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Sad Customer Relations, Long Waits,
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by OverBBT, Nov. 28, 2023

Sadly, 20+ years experience with BB&T now Truist. The Truist migration, although supposedly seamless to the customer, was far less so. We bank not only personally but for several small business' we have owned over the years through Truist. Add to that usage a substantial commercial loan several years ago and several residential home mortgages as well in the last 20+ years. I have also used the affiliate BB&T Insurance for various business insurance needs. We have a substantial history with the now Truist Bank. As we have dealt with several branches in 4 States now, Truist in Murphy NC may be one of the worst branches that Truist has. It is trypically chronically understaffed and thus the staff is often under stress which translates into a poor customer relations experience quite often. They have no patience with you on the phone no doubt due to often having a backed up line of customers to service. Try sitting in the lobby to speak with a relationship banker...best to take the afternoon off as it typically is a ridiculously long wait. Often banking issues go either unresolved or a partial kidney donation is required to beg for assistance. Not returning calls seems to be the status quo for this particular location. The scariest dealing with this branch was when i turned over the details of my entire financial portfolio to the BB&T Financial represntative and then could not get return emails or phone calls responded to for subsequent actions/follow-up. Had to seek out other resources to handle my financial needs. Run of the mill branch visits often are stressful as well as the "I want to assist with your banking needs/issues" seems to not exist much at this branch. Much of this attitude I discern as mismanaged scheduling initiatives wherein the staffing is often overwhelmed by business cycles/volume. I hope that i am correct in this assumption and that it is not just a cultural issue (referencing poor customer relations) for this branch. Alas, I have too many tie's to this bank due to my various business accounts but Truist, at least this branch, has been a huge disappointment in customer service and friendly can do atmosphere. If you're new to the area and looking for a new bank, maybe one of the other local banks may service your needs better. Check out their ratings and as always...buyer beware before you purchase. Buyer remorse afterwards is frustrating.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, MURPHY WEST HIGHWAY 64 BRANCH at Murphy, NC
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