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City National Bank of West Virginia, CROSS LANES BRANCH
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10 client reviews
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| Name: | City National Bank of West Virginia |
| Concentration: | Commercial Lending Specialization |
| Established: | 04/01/1957 |
| FDIC Insurance: | 04/01/1957 |
| Holden By: | CITY HOLDING CO |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 99, view all, view on map |
| Website: | www.bankatcity.com |
| Total Assets: | $6,142,217,000 |
| Total Deposits: | $4,997,075,000 |
| Total Equity Capital: | $599,239,000 |
| Total Domestic Office Deposits: | $4,997,075,000 |
| Net Income: | $114,383,000 |
| Quarterly Net Income: | $27,273,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 20% |
| Quarterly Return on Equity: | 18% |
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Client Review
10 client reviews of City National Bank of West Virginia scored 2.5 out of 5.
Horrible bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by farslayer9, Oct. 11, 2019
This bank is impossible to deal with when it comes to fraudulent charges and identify theft. My xbox account was hacked and just under $600 was used up. They said that since I had purchased from Microsoft before, that the charges COULDN'T be fraudulent. I kid you not. So I'm out all of that money, but hey, they got me a new debit card! Kinda funny, huh? If the charges weren't fraudulent, why would I need a new card?
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, Hurricane Branch at Hurricane, WV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby farslayer9, Oct. 11, 2019
This bank is impossible to deal with when it comes to fraudulent charges and identify theft. My xbox account was hacked and just under $600 was used up. They said that since I had purchased from Microsoft before, that the charges COULDN'T be fraudulent. I kid you not. So I'm out all of that money, but hey, they got me a new debit card! Kinda funny, huh? If the charges weren't fraudulent, why would I need a new card?
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, Hurricane Branch at Hurricane, WV
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Don’t use
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Frustrated1, May. 31, 2018
Not clear in communication between departments or with clients. Longest time i have ever waited to close a home loan in 30 years. Condescending if you ask a question for clarification.
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on City National Bank of West Virginia, Teays Valley Branch at Scott Depot, WV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Frustrated1, May. 31, 2018
Not clear in communication between departments or with clients. Longest time i have ever waited to close a home loan in 30 years. Condescending if you ask a question for clarification.
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on City National Bank of West Virginia, Teays Valley Branch at Scott Depot, WV
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Friendly and Helpful.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TCash66, Mar. 06, 2017
I have been with this bank since 2000 when it was known as Community Bank. I enjoy seeing the bank tellers at the Verona, VA branch. They remember me and are friendly and helpful whenever I go through the drive through or into the bank. I have my personal and our business checking accounts and a credit card with City National Bank. We use Elavon, a company they partner with, for our credit card services at our business and have enjoyed working with their representative. Would not change a thing.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, Staunton Branch at Staunton, VA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TCash66, Mar. 06, 2017
I have been with this bank since 2000 when it was known as Community Bank. I enjoy seeing the bank tellers at the Verona, VA branch. They remember me and are friendly and helpful whenever I go through the drive through or into the bank. I have my personal and our business checking accounts and a credit card with City National Bank. We use Elavon, a company they partner with, for our credit card services at our business and have enjoyed working with their representative. Would not change a thing.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, Staunton Branch at Staunton, VA
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