City National Bank of West Virginia, CROSS LANES BRANCH

Name:City National Bank of West Virginia, CROSS LANES BRANCH
Full Service Brick and Mortar Office
Review: 2.5star10 client reviews
Location:308 Goff Mountain Road
Charleston, WV 25313

Kanawha County
View Other Branches
 
Phone:304-776-7900
FDIC Cert:#17735
Established:07/05/1972


The Bank

Name:City National Bank of West Virginia
Concentration:Commercial Lending Specialization
Established:04/01/1957
FDIC Insurance:04/01/1957
Holden By:CITY HOLDING CO
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:95, view all, view on map
Website:www.bankatcity.com
Total Assets:$5,902,691,000
Total Deposits:$4,967,210,000
Total Equity Capital:$504,532,000
Total Domestic Office Deposits:$4,967,210,000
Net Income:$72,475,000
Quarterly Net Income:$27,319,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:17%
Quarterly Return on Equity:21%
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Client Review

10 client reviews of City National Bank of West Virginia scored 2.5 out of 5.

Horrible bank
 1star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by farslayer9, Oct. 11, 2019

This bank is impossible to deal with when it comes to fraudulent charges and identify theft.  My xbox account was hacked and just under $600 was used up.  They said that since I had purchased from Microsoft before, that the charges COULDN'T be fraudulent.  I kid you not.  So I'm out all of that money, but hey, they got me a new debit card!  Kinda funny, huh?  If the charges weren't fraudulent, why would I need a new card?

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, Hurricane Branch at Hurricane, WV
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Don’t use
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
by Frustrated1, May. 31, 2018

Not clear in communication between departments or with clients. Longest time i have ever waited to close a home loan in 30 years. Condescending if you ask a question for clarification.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on City National Bank of West Virginia, Teays Valley Branch at Scott Depot, WV
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Friendly and Helpful.
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by TCash66, Mar. 06, 2017

I have been with this bank since 2000 when it was known as Community Bank.  I enjoy seeing the bank tellers at the Verona, VA branch.  They remember me and are friendly and helpful whenever I go through the drive through or into the bank. I have my personal and our business checking accounts and a credit card with City National Bank. We use Elavon, a company they partner with, for our credit card services at our business and have enjoyed working with their representative. Would not change a thing.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on City National Bank of West Virginia, Staunton Branch at Staunton, VA
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