The First Bank, Review

Frustrated and No Answer for Anything.....
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by MisSchulte, Aug. 07, 2023

I despise that Heritage was bought out by this bank....they are horrendous. I can't win for anything! If I try to call I am on hold for at least 20-30 minutes at any given time, the website is a nightmare and I am forever having to call to understand the login process. When I do go to the bank in person, I feel as if I am a burden and they can't wait for me to deposit or withdraw my money and just go away....It is beyond frustrating and in this day and age, when we have a slew of banks to choose from, I cannot wait to move my funds to a company that appreciates and values my business!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on The First Bank, Hinesville Branch at Hinesville, GA
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Messed Up
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by anotherUpsetCustomer, May. 15, 2023

You can't hardly ever that the Hinesville Bank directly, you have to go through the switchboard and then they will let you know if the call goes through.  
I will be closing my account.
I called 3 times last Friday, finally got through at 3:04 Georgia time (I'm in Texas) to do a money transfer.  I was late, because they can't transfer after 3pm.  They took my information and told me my transfer would happen Monday, well its 1524 Monday 5.15.2023 and the transfer hasn't gone through.  I have called 5 times now, the first time I was told that the transfer would not go through tell after they do the 1500 transactions.  I now have called 4 times and I been hung up on 2 x's, and of course the transfer isn't complete.  I wander who is responsible financially for this mess up, because I had a contractor to pay, they can't get paid today.  
I have had this account for years, but I will be closing it.
I never had issues with the old owners, but since FIRST has taken over, its been one thing after another.
And I just got hung up on AGAIN, wow.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on The First Bank, Hinesville Branch at Hinesville, GA
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