TD Bank, Review

TD Bank, Review

Average rating stars based on 397 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
119
4 star:
12
3 star:
12
2 star:
15
1 star:
239

A total of 239 Reviews with 1 Star

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Strange culture in this branch
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Bankcustomer11, Dec. 07, 2023

This bank has a some of the nastiest staff I've ever seen in a bank brach. Most TD branches are great. I used them in 3 different states. This one, oh boy. Manager and assistant manager don't seem to care either. It's like they're their own isolated entity without regard for TDs values.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, LITTLE RIVER BRANCH at Little River, SC
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Scheme to charge "maintenance fees" from the dead
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by fathersdaughter, Mar. 22, 2021

Recently, my father, who has been a customer of TD bank for the last several years passed away. When he opened his account after my mom had passed away, I had told him to make sure to put me as the POD on all of his accounts due to all that we learned after my mother’s passing. He went into the bank and did so. However, last Friday, I found out that whoever helped him do this only put me on his checking as POD and did not add me to his savings account which is a fail on whoever helped him because I know that without a doubt he believed that he had me on both accounts.
However, that is actually beside the point of what has transpired with TD Bank over the last 3 weeks since my fathers passing. On March 1, 2021 – I noticed that there was a $15 maintenance fee charged to his savings which he had moved into his checking to help with his living expenses since he had started having strokes in June of 2020 and was now in long term care. When I saw the service fee, I called the branch in Simpsonville, SC to inform them of his passing and to find out where I could email or send his death certificate to in order to close out his accounts. I was told that this was not possible over the phone that I had to come in person to close out his accounts. Not once was I asked about a POD on his account or any other information, I was hit with road block after road block when I inquired if I could certify mail it with a notarized letter instead of having to make the 6 hour drive each way to show up in person DURING A PANDEMIC. Melanie, the person I was talking to stated that I didn’t have any other choice but to drive and show up in person to close out the accounts. I then called your corporate number and spoke with someone else (who was much more helpful) – I believe her name was Jessica but not real sure. However, I could tell that she was trying to help me as much as she could but ultimately said it was up to the individual branch if they would accept an email or letter without me having to be present. She had even suggested that your policy should be changed to accept a video chat instead, but that was not an option at this time.
I then proceeded to make arrangements for traveling to Simpsonville to take care of my fathers account. Once I arrived, I walked into the facility and Candace (who I’m assuming is the branch manager) was standing at the door. I told her my father had passed away and I was there to close his accounts. She did not greet me with any condolences, only to ask if I was the POD on his account and when I said yes, she told me to go to Miss Melanie and she will be happy to assist me. I’m assuming this is the same Melanie that I had spoken to on the phone weeks earlier. I get to Melanie’s window – again – not greeted with any condolences – and she proceeds to try to figure out how to help me. She asked for my ID and I gave that to her and said “do you not need his ID or death certificate” and she said “no, only your ID”. She finally figures out what she needs to do after asking Candace several questions and then gives me a slip to sign. I asked her before I signed that slip – this will close out both checking and savings, correct. She told me that he didn’t have a savings and I corrected her and said yes he does, I pulled it up on my phone to show her. She said – oh well, he does, but you are not the POD on that account. I asked her what she meant because I knew I was that was what my father specifically asked for. But, obviously now that my father is dead – I have no proof and apparently TD bank does not ever believe that their customer is right. She said the $135.09 in savings would have to go to probate. There will not be a probate because this is all he owned, and he protected himself by having PODs put on his accounts so there would not be a question of probate. So, I then asked her – then that account just stays open and you continue to charge $15 each month until it’s completely depleted and she said yes, that is what will happen. Please explain to me how it’s legal for TD bank to continue to charge maintenance fees on an account that I’m being told needs to go to probate because the account holder died? I’m not stupid, and I know that by the time we get to probate, that $135 would be gone to TD bank for maintenance fees - - is this some type of scheme that TD bank uses to make money?
I then said – why don’t I just transfer that money back to checking and then we close them both – Melanie told me that I could not do that. So, after calling Candace back over – I was informed my only option was to let the account go to probate and to get a state representative to obtain those funds. At that point, I called my attorney to speak with her and told Candace I was calling my attorney. I don’t know if she thought I was bluffing or what but she got snotty and said “that is fine, I’d be happy to talk to your attorney too if you wish but we cannot let you have access to this account”.
My attorney advised me to go ahead and take the money that I did have access to and to call her once I left so we could decide what needed to be done. That is what I did. Of course – nobody at that bank could give me condolences over my father’s death but every person could tell me to “have a nice day” as I walked out the door.
I called my attorney and it was revealed that legally TD Bank should not have accepted the transfer of funds on March 1 since that was after my father’s passing on 2/23/21. But me doing my due diligence to make sure there wasn’t a negative balance, I did transfer funds from an account that I had legal right to in order to cover those fees. Therefore, that transfer of $150 should be reversed and put back into the original account and provided to me upon closing the account. My attorney called back to speak with Candace who finally realized their error, and Candace said she would contact her Regional VP to find out how to correct it. Candace called my attorney back to state that since the checking account was already closed, there was nothing she could do about it. However, had a lot of things to state about me not providing the death certificate in a timely manner (meaning I should have sent it to them before I even drove there, although NOBODY over the phone would tell me how to do that not to mention to this day, not one person at TD bank has even looked at the death certificate as it was never requested to be shown). She also blamed that my father, being elderly, “probably” didn’t understand that he had to have a POD on both accounts. The people of this branch definitely looks at blaming everyone else for errors instead of looking at themselves.
Two lessons here 1) Never bank at TD Bank 2) make certain and double check again that your money has a POD on it - ALL OF YOUR MONEY because if not, the bank will find a way to steal that money right from under your nose and out of your family's mouth.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fairview Road Branch at Simpsonville, SC
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Horrible customer service and communication
 1star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by No2TDfromnowon, Sep. 10, 2020

I had to deposit a large check and the bank has been jerking me around now that I want to transfer funds to an external account. NO ONE, not the teller in the bank, nor the people I've talked to on the phone have given me a clear picture of either how to do this, or the limits on transfers. The "Oopsies, I'm sorry you didn't know bank laws" type of apologies for bad communication don't cut it, when you are holding - and making money off of - other people's money.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Wesley Chapel Branch at Wesley Chapel, FL
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Worst experiences ever not the usual
 1star Overall Rating
 5star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Goodgeo30, Aug. 27, 2020

I understand due to COVID wait times for any services can be delayed, keeping that in mind this wait time was extremely longer than usual due to the rude customer service provided by two of the drive-thru bank staff. I had waited over 20m while parked at the teller just to deposit funds. The teller waited to tell me after waiting 10m and taking care if others customers that it will take longer due to “she had to take a few staples out from the funds I gave her”! Ridiculous she and her co worker was very rude. I’m unsure of the two staff members names but here is a lovely description: the young woman with loud Long painted PINK nails short and Barney shaped with black/ brown hair. The male co worker Young tall slinky super thin should realize next Time before making comments about customers to turn the intercom off next time! I hope to never use this drive thru location again! I was always a fan of TD for many years due to this I will definitely look for other banking options!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Southington-Queen St. Branch at Southington, CT
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by pappy2 2020-12-08 08:32:01
I had a similar experience at the Cedarbridge Ave. Branch in Brick, NJ where a young male teller FREQUENTLY made abnoxious comments about CUSTOMERS IN LINE with an open mic. They really don't train their employees too well and i am a 20 yr. customer.
by Henrry 2021-02-01 11:27:19
She’s absolutely right the people that TD bank is hiring now are not experienced,are poorly trained-they’re not people oriented and very loud and unprofessional..
I’ve been to several locations such as bowie,Annapolis,NY ,NJ  and DC.. For the pass 15 years I’ve seen a decline With professionalism..They lie and steal watch your account. I have remove the bulk of my asset out of the bank.. watch your money in Td
Terrible
 1star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Deirdre, Jul. 23, 2020

TD bank has handled the pandemic badly. The customer service and waiting time at one window is atrocious. I have since closed all my accounts there.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, North Conway Branch at North Conway, NH
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General
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by mariacamarasuq, Mar. 27, 2020

I when to TD bank at 125 street and 8 ave at harlem to get access to my save deposit the workers sait they don’t allow to nobody without an appointment I been calling the last 9 days from 9:00Am-11:00Am nobody answered the phone the phone ring 3 times and said thank you for calling TD bank at 125 street and harlem we can get to your call at the moment and the phone keep ringing no one answer or they will pick and Hangup right away without talking

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 125th Street/Harlem Branch at New York, NY
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Beware of the Seymour TD Bank location.
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
by Stephanie79, Aug. 06, 2019

I am not surprised this establishment is rated a 2.6 out of 5. It should be noted they have awful customer service and poor management. As a long time customer, I was insulted and treated as if I was a Criminal by the Teller Supervisor (Dominic Filippone Employee# 5961033). Filippone has unsatisfactory customer service skills and would benefit from additional training. I came into the branch after closing my account and received a “refund” for what should have been a payment towards a gas company. The teller supervisor Dominic Filippone, told me that the check I received from TD Bank was a counterfeit check as “it was not the right size, the color was off, along with the perforation.” He further stated “he had no idea how I had obtain this check as his establishment did not mail it to me.” It should be noted that a few days later after Filippone conducted some additional research he finally figured out that the check I received was not counterfeit as he first claimed. You would think I would have received an apology, instead he proceeded to tell me he would not refund the fee I was asking for, which I obtained due to the banks mistake. He indicated that because I no longer had an account with their bank there was nothing that could be done. Please NEVER do business with this establishment. Based upon my experience I will NEVER do business with TD Bank. Not only do they have atrocious security, but apparently their staff do not  receive adequate training which is why I took my business elsewhere. Whatever happened to the customer is always right? Not at the Seymour TD Bank location!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Seymour Branch at Seymour, CT
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Appalling lack of follow-up, return calls etc...
 1star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by MrsMcC, Jun. 12, 2018

We are US citizens living abroad. Traveled to the US & stopped into TD Bank in Upper Darby, PA. Teller at bank suggested we speak with their investment counsellor. Gave her my phone # & she said someone would call me on Fri May 18th or Mon May 21st. No one ever called.  

Stopped in TD Bank, Media, PA branch to make a deposit. Another teller asked if we would like to discuss other account options. Told her we have been on vacation here for over 2 wks & someone promised to call but never did. Explained we would be only be in the country a few more days, till Mon June 4th. Said not a problem would have Mr. Shilling call me between 10 & 11 am on Mon June 4th. We fly out early afternoon on June 4th.  Mr.Shilling called at 9:40 am. I returned call & left message we will be flying out in few hrs. Must speak with him by 11 am. No word from him. Was a few blocks from Media Branch & stopped in. Asked for Branch Manager. Spoke with Brian Messak (not sure of spelling). He called Mr. Shilling over. Mr. Shilling said he needs to get some info from the head of his Dept. about how to handle internationally & he would call me on Wed, June 6th at 9am his time, 2pm my time.

Tomorrow will be a week, since Mr. Shilling promised to call. I think it's appalling to have such bad customer service. If he needed more time to gather paperwork, a telephone call, text or email would certainly be appropriate & appreciated. As it is, I'm certain I've heard the last from Mr. Shilling.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Media Branch at Media, PA
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Poor management delivers poor customer service
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by readinprivate, May. 07, 2018

(excerpted from my Yelp and Google reviews)

My father passed away in 2017. It was hard. He was a customer of this bank (Billerica, MA branch). As part of our probate process, and as a trustee of his "estate", I  created a new trust account here. This was a mistake.

One of the few real elements in my father's "estate" were savings bonds; some as old as 30 years. These were in his name and sometimes, also included my mother's name (also deceased). The attorney for the probate process required me to go to the bank and cash these bonds in. The US gov't is pretty clear on the instructions for how to do this; they assume that any sensible bank would honor them. From the US Treasury website, "Go to a financial institution that pays savings bonds and show adequate identification and any supporting documents that may be required. Before going, it might be helpful to call the financial institution to find out what adequate identification and supporting documents will be needed for your situation."

I did exactly this by visiting this branch...three times. Each time I went, a different set of rules were applied. At times, during these visits, some (but not all) of the bonds were permitted to be cashed. I eventually negotiated to be able to cash all of them on my next visit. When I returned, I had the distinct displeasure of having to interact with managers Sergio and Cheryl.  The summary ask was that I needed to come back with a new piece of information - this time my Mother's death certificate. Understandably, I felt as though the pieces were moving across the board in arbitrary patterns and asked if they could provide a clear list in writing of what was needed in order to finally close on this task. The answer, "No. we can't provide every bank policy in writing. we are too busy for that." My question back, "I understand that it's not standard practice, but given that each time I return, there are new people and new rules, would you be kind enough to summarize these in writing as you will honor them?" Cheryl's reply, "No. I told you verbally and that's all I'm going to do." It wasn't just the words; it was the smirk, the seeming pleasure in making this difficult and kafka-esque that really caught my attention.

I will, of course, be removing every dime I can from this bank once the probate is fully settled for my Dad. But, I want to forewarn anyone that might consider doing business here that the people that work there whom I've encountered are the types of people a rationale person actively seeks to avoid, and this seems to be driven from the management level down into all who work there. Customer service is poor here. Be forewarned.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Billerica Branch at Billerica, MA
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by SocialAssassin 2020-02-06 10:43:21
This is not uncommon practice, and its not just TD. Usually corporate has guidelines on their website or alternatively you could email them yourself. Then go to local branch email in hand a viola. Sometimes going to the "next branch" helps too. Some branches, have horrible people.
Could be worst in the area
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by ClaireB, Oct. 15, 2017

They charge for statements, checks, bank checks, etc. The bank tellers are rude; keep asking me for ID for routine transactions ! TD Bank is a Canadian bank that bought many great local banks and turned them into a big bank nightmare. Avoid this branch and all TD Banks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, West Concord at Concord, MA
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poor customer service fee charges
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 2star Other Services
by Jenkins48, Oct. 13, 2017

The customer service is very poor & the bank managers are not willing to understand the customer point of view. Do not bank here. Highly recommend Wells Fargo.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Asheville Branch at Asheville, NC
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Rude and expensive
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Bankgoer123, Aug. 28, 2017

The cashier was rude as hell, and was a low-talker.  They charge fees for everything.  Why would anyone bank here?

I'm taking my money elsewhere.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Massapequa East Branch at Massapequa, NY
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Branch Manager/ Assistance Branch Manager
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 2star Other Services
by Brij, Mar. 26, 2017

This branch Manager makes you wait and wait. This is one of the worst bank to have your business done. This is one of the busiest Branch with the quality of services totally worthless I think I can get better service at a smaller bank. This is a commercial Bank. The service they offer you think that it's great they don't give you a one-on-one attention

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Woodbridge, Nj Branch at Woodbridge, NJ
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Terrible/Unprofessional Employee: Terri Urquhart
 1star Overall Rating
 1star Office Environment & Staff
 1star Other Services
by unsatisfied7, Jun. 08, 2016

I have never had an issue with TD Bank before that hasn't been quickly resolved in a mature manor until today. I went into the Simsbury, CT location this morning because I had gotten a large amount of money broken down the day before by a manager named Terri Urquhart and I was short $60. I went back in hopes to clear up the issue and see if we could both figure out where that $60 was. I was polite and non accusatory towards her and in response Terri raised her voice at me, told me that I wasn't even paying attention when she was separating the money for me because I was chatty with another teller, and she interrupted me multiple times when I was telling her that I'm not saying she is in the wrong I just wanted to speak with her in hopes of us both brainstorming and going over what happened. She also wasn't listening to me when I was telling her how I wanted it broken down, and I had to tell her multiple times. Even after telling her multiple times, she would pick up the stack of $10's when I asked for $20's. Then I asked for a certain number of $20's and she didn't give me the right amount at first. She wouldn't even listen to me when I voiced my concern and that I was just trying to be extra careful and that's why I came back in; to try to figure out what happened and I thought speaking with the person I did the transaction with would be helpful.

I never asked for them to give me the $60.

She was very rude and almost made me cry due to her attitude towards me in front of 3 other tellers and 1 other customer, as she was yelling across from the room at me. Terri then goes and calls the place that I work and asks if the money was right and if there was $60 missing.

AT NO TIME DURING THE TRANSACTION DID I TELL HER THAT I WORKED AT THIS COMPANY OR THAT THE MONEY I HAD IN MY HAND WAS FOR THEM.

This was my personal money and when I went into work the next day, I found out that everyone there knew how much I had in my hand. That is personal information and I am horrified that Terri, a manager, would make assumptions such as this without calling ME instead since I was the person the transaction was with, and blurt out personal information to my place of work.

After my experience with Terri, I am now looking at other banks and will soon be switching over because I do not want to be affiliated with a company that allows their managers to treat their customers with disrespect.

I do want to say that the rest of the staff working was very polite and accommodating to me during Terri's attack. They were all so kind and reminded me of why I have stayed with TD for so long.

I am not the kind of person to write a review, but Terri was openly disrespectful and I will not be recommending TD Bank to anyone while she is still working there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Simsbury Branch at Simsbury, CT
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by Vtyson210 2016-06-24 09:17:06
Girl go to MCU been with them 10 yrs sorry this happened to you hope you filed a complaint with the head office she needs to collect unemployment and food stamps that was beyond unprofessional
Horrible service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by People123, Mar. 19, 2016

I went to Td bank in south Plainfield. I waited there for 1 hour for notary. There were 2 ppl working and the worst part is they don't acknowledge their customers. One of them said she ll get back to me but forgot all bout me. They took 3 customers before me and when I thought this can't be appt taken customers so I asked them why didn't you call me, she said oh I forgot u came first. I was in their designated waiting area and they kept taking ppl as soon as they walk in. I mean how can u forget when u told me u r next. Ridiculous service. I waited for 1 hour just for notary. Finally they call me And say we don't notarized photo copies. Nobody looked at wat u wanted to notarized? This is wat she asked... Would never ever visit them

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, South Plalinfield Branch at South Plainfield, NJ
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Terrible
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Bleu623, Jan. 23, 2016

The worst possible customer service I have ever .  1/22/16 my husband called prior to confirm that we had to make a deposit a large check from my mother made out from another bank.  The representative stated this was fine as long as my mother signed an affidavit.  We proceeded to go to td bank hillsdale and the representative we had was completely unaware of everything we asked.  I asked about an account I had, explaining the circumstances around it and he didn't seem to know what he was doing. Then we proceeded onto the large transaction.  He then spoke with his manager,  Daniel,  who told him "it's at my discretion and I say no". We asked if it's possible,  he followed and said, "yes, but I said it's my choice and I say no if you'd like to go elsewhere you can ". He didn't even try to be polite or say it's not possible,  "it's mt choice " . My mother offered to open an account to deposit the large check, but then the person we were directly dealing with also made a remark of stating "well, if you don't like it you can go elsewhere,  I have other customers ". I said "yes, we'll we're currently you're customers and I feel like I have no respect either. We've even compromised on our behalf trying to open the account and you're making it seem like you'd rather not deal with us". I then approached the manager,  Dan, and stated, that he was being rude and as a manager he should help alleviate the situation. He rolled his eyes and walked away.  I do believe the manager, Dan, showed racial discrimination towards my mother and I due to our ethnicity.  He wouldn't confront us, he walked away, made facial gestures and was genuinely rude. Outwardly stating you can do something but choose not too is something you do not do as a Manager.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hillsdale Branch at Hillsdale, NJ
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Poor service
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Disgrace, Dec. 27, 2015

West Deptford- Management staff Emma Cappilletti does not resolve problems, and doesn't return phone calls. When you show up in person she denies getting messages. I believe that this branch is dysfunctional. In the past we have had good experiences with past managers. Since Emma Cappilletti has been there we have noticed a significant decline in customer service. We will be moving all of our accounts to another bank after the first of the year because of Emma Cappilletti , Vice President / Manager - West Deptford Nj. She is all talk (especially to your face) and no action/ follow up. TD Bank has taken their eye off the ball.  People just won't call you back after leaving several messages. I guess this is a consequence of a bank getting too big!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Deptford Branch at Mantua, NJ
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by ExperiencedRN1 2016-01-15 08:33:46
If you knew that the bank closed at 4PM why did you go in the drive thru at 3:55? The teller had every right to tell you what he did. They have to close out their registers and count receipts. If you want great customer service come early! When you work would you stay to help someone- doubt it! You have to come early and have realistic expectations! They close at 4P so get their early! Time management!
by razzy 2016-02-01 16:28:03
Are you for real?  That is the most stupid ignorant rely, if drive in hours say  closed at 4, well, 3:55 is not 4, need to re learn time!
by Ibeenscammed1 2016-02-18 11:07:41
The worst bank and branch ever.They allowed 2400 cash to be exhausted from my checking account without flagging plus an overdraft if 611 dollars a year ago . Til today I haven't received my money back but I was credited the overdraft. The bank managers are not helpful at all and I question the employees to have access to personal information. 4 days prior to my money being stolen from my account I deposited ache k for 7000 and personally at the branch transferred 2400 in cash to my checking account at this branch. Days later all the money was gone and I was told my PIN number was complimised.  I have been absolutely railroaded by this bank and this specific branch. Week later I closed all my accounts and transferred to chase who which is the best bank ever. I feel absolutely protected now however I am still waiting for my refund
Missing money: No one with authority to discuss or investigate
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by FraudVictim, Nov. 17, 2015

The inaccessibility of any individual on the week-end (the only time available to me) to discuss meaningful issues with regard to the multiple times upon which money has simply VANISHED from my savings account is maddening.  There is no interest in investigating, no one with knowledge or authority on the week-end, and it appears that it is MY responsibility to figure out who and how someone is pilfering money from my account.  No help from them whatsoever.  If I could give them ZERO stars on three of the rating criteria, I would.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Northport Branch at Northport, NY
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Don't waste your time
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
by Jenzlot, Oct. 27, 2015

If you ever need to come inside this bank expect to be waiting a VERY LONG time. The staff will continue whatever it is they're doing at the desk, chit chatting to each other without any concern for their customers. They do not even acknowledge that you are waiting there. A week or so ago I walked in and went up to the desk to the woman working there, she was clearly annoyed that I did not wait for her to call me up. There were no other customers there! Why would I think to wait in "line"? I thought TDBANK was supposed to be convenient! I have now had to leave twice after waiting 15 minutes in line without resolving anything. Everytime I come to this bank I leave frustrated. I'll be looking into a new bank.

Also watch out for the many fees and charges!

The drive through and their hours are great though!



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Woodhaven Road Branch at Philadelphia, PA
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RRusso
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by employ766, Oct. 27, 2015

Joined the bank over two years ago. It has been one disappointment after another. This bank will not go out of its way to help anyone. Final straw...I wired $17,000 to the bank. Since the bank that wired the money put my full name down including my middle name TD refused the transfer. Had the first name and last name correct and the account number but since my middle name was used they said it did not match. I have wired money to TD before using my middle name but they said that did not matter. Now a man has my car I sold him and he got his money back and thanks to TB bank I have nothing.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Lighthouse Point Store Branch at Pompano Beach, FL
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